Challenges of deskless workers include the following un-served needs: Communications is predominately via hard-copy, interoffice mail. Deskless workers receive info via home mail, interoffice, bulletin boards, etc. Performance & training is lacking or often a paper based process. Line worker needs to be able to track necessary certifications training, etc. Line Manager needs to track completion of training and production capabilities of staff. Staffing and scheduling is a manual, time-consuming task. Labor intensive for the scheduling manager and communicated via bulletin boards, etc to the employee. Safety & compliance is paper based. No confirmation of receipt of alerts/guidelines HR/Benefits support and/or inquiries are typically manual interactions to submit service request forms, ask questions and receive company information. It is a “track it down” process: Locate the department, figure out which forms to be filled out and make an appointment or stand in line. Cannot confirm receipt of safety guidelines and alerts Cannot access training materials on-site for skills advancement Does not have access to performance-based tracking Managers use manual and time-consuming processes to train and manage staff Example Field Services: Customers frustrated when field technicians don’t show up on time or don’t get the problem fixed on the first visit Anytime, anywhere access to applications to help field technicians get the job done faster Adding staff to meet demand; limited self-training and collaboration tools hinders new hire productivity Dispatch or Work Order systems only way to communicate Difficult to track HR compliance, such as completion of safety and compliance training or confirmation of email receipt Example Retail Workers: Millennials communicate differently, preferring texting and social tools over email and telephone Some shoppers are more informed about products and promotions than store workers Company communications are predominately via hard-copy, interoffice mail Employee training is often paper-based and difficult to track compliance Staffing and scheduling adjustments are manual and time consuming Safety and compliance are paper-based processes. No confirmation of receipt HR/Benefits support and inquiries are typically manual interactions Impact your business with Office 365 Kiosk + Yammer Enable employees to champion new services and business models, improving time-to-market Introduce enterprise social tools for cross-company collaboration and bottom-up feedback and knowledge sharing Facilitate new hire onboarding, self-training, and safety compliance to accelerate new services Empower employees to delight customers with personalized services and experiences Provide anytime, anywhere access to company and service information for faster customer responses Use modern devices and apps to enhance customer experience Improve productivity of all employees to increase operational eff