System Management Matrix

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The document outlines the outcomes of workshops on the CUPIDE/LMS system and discusses three levels - functional, tactical, and operational - for managing various aspects. At the functional level, decisions are made regarding educational innovation, curricula, and technical norms. Tactically, support is planned for course development and technical operations. Operationally, specific support functions are outlined for course developers, deliverers, students, and technical users.

Education Technology

System Management Matrix Outcomes of CUPIDE/LMS workshops 2006

VLE = Virtual Learning Environment, e.g. Moodle

Functional Content / Data Technical
Strategical decide on educational innovation decide on curricula decide on norms for technical
(many aspects a.o. instructional operations (acceptable risks,
design, policy for synchronous / required performance, acceptable
asynchronous activities, norms for course size, maximum upload size,
course development and course etc.)
delivery, class size, student / teacher
ratio)
decide on use of VLE decide on standards and decide on supporting software (which
recommendations for development of webserver, which database, which
online courses operating system?)

decide on VLE functions (course decide on development of online decide on technical infrastructure
components needed plus generic courses (which courses? completely (server, network, and clients, a.o.
supportive functions like chat, e-mail, online or partially?, make or buy?) availability of computer + Internet
e-groups) connection for students)
decide on ICT needs (functions, user decide on standards and decide on enterprise application
interface) recommendations for online course integration
delivery (a.o. adaptation of exams
regulations)
select and acquire/build VLE, decide decide on remuneration for course
on updates, functional changes, development and course delivery
functional tuning
decide on implementation strategy decide on copy right policy for decide on accounting model
(big bang, shadow processing, incoming and outgoing course
function y function, faculty by faculty, materials (a.o. intellectual property of
pilots, volunteers first) course developers)
decide on name and adress of the decide on updates, technical
VLE site changes, technical tuning
decide on user registration policy
(a.o. guest access allowed? Google
access allowed?)
decide on fair use policy decide on outsourcing or not
evaluate the effects of above evaluate the effects of above evaluate the effects of above
mentioned decisions, make mentioned decisions, make mentioned decisions, make
projections, decide on changes or projections, decide on changes or projections, decide on changes or
updates updates updates
decide on allocation of decide on allocation of decide on allocation of
responsabilities and autorisations, responsabilities and autorisations, responsabilities and autorisations,
auditing, evaluation auditing, evaluation auditing, evaluation
Tactical planning, organising and evaluating planning, organising and evaluating planning, organising and evaluating
support (see below), advise on future course development, storage, technical operations (security, faults,
strategic decisions maintenance and delivery (see accounting, configuration,
below), advise on future strategic performance), advise on future
decisions strategic decisions

organising user role allocation organise user registration (link to
(course creator, teacher, tutor, student administration system, e-mail
administrative staff, enrolled student) authentication, etc.)

Operational support course developers (trai-ning, develop course materials and support users (training, manuals,
manuals, helpdesk, advise) courses help desk, advise)
support course deliverers (tutors, deliver courses (tutor, administrative apply security measures, monitor
administrative staff) (training, staff) security, backup / restore system
manuals, help desk, advise)
support students (training, manuals, follow course, learn install software/ updates, tune
help desk, advise) system, keep up and running,
monitor performance, apply quota,
collect use statistics
backup/restore course data, student monitor error signals and messages,
data, import / export / convert course analyse errors, execute preventive
data and student data and curative maintenance, integrity
checks

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