Metrics-Based Process Mapping - Part 3 of 3 (Product Demo)
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This document summarizes a 3-part series on metrics-based process mapping. Part 1 involves documenting the current state, Part 2 analyzes the current state and designs and implements a future state. Part 3, which is the focus of this document, discusses documenting the improved process. The document provides details on using an Excel tool to electronically document new standard work processes and distribute them to remote locations. It also describes how the tool automatically calculates summary metrics and projected improvements to help monitor process performance.
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Metrics-Based Process Mapping - Part 3 of 3 (Product Demo)
- 1. Company LOGO Metrics-Based Process Mapping: An Excel-Based Solution Part 3 of 3
- 2. © 2010 Karen Martin & Associates 2 Metrics-Based Process Mapping: Three-Part Series Part 1: Document the current state. Part 2: Analyze the current state; design and implement the future state. Part 3: Document the improved process.
- 3. 3 Karen Martin, Principal Karen Martin & Associates www.ksmartin.com Mike Osterling, President Osterling Consulting www.mosterling.com Chapter 12 – Metrics-Based Process Mapping (manual method) Excel Tool for Archiving Completed Maps Available from Productivity Press, Amazon, or any major bookseller About Us
- 5. © 2010 Karen Martin & Associates Electronic Documentation? Formally document the new standard work for the process. Visual aid for training/retraining staff Monitoring process performance Distribute the process to remote locations. Communicate the impact of Kaizen Events and other improvement activities. 5
- 6. The Improved State Becomes the New Standard Work 0 1 0 15 6 -1 0 Activity PT LT %C&A Activity PT LT %C&A Activity PT LT %C&A Activity PT LT %C&A Activity PT LT %C&A 1 Fax PO to Sales Rep 0 0 45% 2 Review PO; clarify with customer as needed 20 2 90% Fax PO to warehouse 10 4 90% 5 6 Check inventory levels; notify Sales Rep re: status 5 4 95% Fax PO to Sales Rep 5 0.33 90% 0 20 10 5 5 0 2 4 4 0.33 45% 90% 90% 95% 90% 0 20 10 5 5 Rolled %C&A Critical Path LT Total PT Critical Path PT 5431 2 Mary Townsend Hours Worked per Day Sally Dampier Occurrences per Year Sam Parks Current State Metrics-Based Process Map Dave Morgan25-Jun-08 8 Facilitator Process Details Michael Prichard Order FulfillmentProcess Name Specific Conditions Domestic orders through sales force 37,500 Date Mapped Sean Michaels Sales Rep Ryan AustinDiane O'Shea Mapping Team LT Units Function / Department PT Units Step # ► Customer Finance Warehouse / Shipping Seconds Minutes Hours Days Seconds Minutes Hours Days
- 7. Color-Coded Summary Metrics Sheet The Excel mapping tool auto-calculates: Summary time and quality metrics for before and after maps Projected % improvement (color-coded for visual ease) Staffing requirements User-defined metrics
- 8. © 2010 Karen Martin & Associates The CD contains three files: MBPM.xltm – the Excel tool Mapping Essentials.pdf – describes the step-by-step approach for creating MBPMs manually, using paper and post-its. User’s Guide.pdf – describes the steps to creating electronic versions of the MBPMs. 8
- 9. © 2010 Karen Martin & Associates Metrics-Based Process Mapping (MBPM) Excel Tool Demo 9
- 10. © 2010 Karen Martin & Associates 10 Karen Martin, Principal 7770 Regents Road #635 San Diego, CA 92122 858.677.6799 ksm@ksmartin.com Visit us on Twitter, Linked In, Facebook, YouTube For Further Questions