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Informe sobre Responsabilidad Social Corporativa 2013

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the Humans' Network
the Humans' Network

Análisis del status de la Responsabilidad Social Corporativa en 4.100 empresas de 41 países

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KPMG InternatIonal The KPMG Survey of Corporate Responsibility Reporting 2013 kpmg.com/sustainability
Contents about this survey 3 Methodology 5 Corporate responsibility reporting: is it really worth it? 9 Key findings 10 Part 1: Global trends in CR reporting: a view across 41 countries 18 Cr reporting rates: asia Pacific sees strongest growth 21 regulation drives growth in Cr reporting 23 a narrowing gap between leading and lagging sectors 26 More companies report on Cr in the annual report but ‘integrated reports’ are in a minority 27 GrI remains the leading reporting framework 30 assurance reaches a tipping point among the world’s largest companies 32 Data quality stabilizes among the world’s largest companies 33 Part 2: The quality of reporting among the world’s largest companies 34 Introduction 36 lessons from the leaders 39 1: Strategy, risk and opportunity 47 2: Materiality 53 3: targets and indicators 57 4: Suppliers and the value chain 61 5: Stakeholder engagement 67 6: Governance of Cr 71 7: transparency and balance 75 about KPMG’s Climate Change & Sustainability Services 79 acknowledgements 80 © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated. the KPMG Survey of Corporate responsibility reporting 2013 2
3 the KPMG Survey of Corporate responsibility reporting 2013 © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated.
About this survey Welcome to the KPMG Survey of Corporate responsibility reporting 2013. KPMG’s survey is published primarily for business leaders, company boards and corporate responsibility (Cr) and sustainability professionals. It provides a snapshot of current global trends in Cr reporting with benchmarks, guidance and insights to help companies worldwide determine their own approaches to Cr reporting and to assess and improve the quality of their reports. the survey is also intended to provide a useful reflection of the current state of Cr reporting for other audiences who take an interest in the subject. these include investors, asset managers and ratings agencies, many of whom are increasingly factoring environmental, social and governance information into their assessments of corporate performance. Corporate stakeholders, including nGos, customers, academics and students, and policy makers should also find useful information and food for thought in these pages. this is the eighth edition of the KPMG Survey of Corporate responsibility reporting and marks 20 years since the first survey was published in 1993. this year the research is more broad-ranging than ever, covering 4,100 companies across 41 countries (the last survey in 2011 looked at 3,400 companies in 34 countries). the growth in the number of countries and companies covered in this survey is just one indication of how Cr reporting has evolved into a mainstream business practice over the last two decades. the format of this survey has changed to reflect that evolution. the results are now presented in two parts: Part 1: Global trends in CR reporting: a view across 41 countries (page 18) this section looks at the 100 largest companies by revenue in 41 countries to explore how many companies are producing Cr reports and other issues, such as the drivers for reporting, sector variances, and the use of standards and assurance for Cr reports. Part 2: The quality of reporting among the world’s largest companies (page 34) this section looks specifically at the world’s largest 250 companies. It assesses the quality of their Cr reports, identifies leaders and uses these examples to offer guidance and insights. © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated. the KPMG Survey of Corporate responsibility reporting 2013 4
5 the KPMG Survey of Corporate responsibility reporting 2013 © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated.
Methodology Scope of this report the survey is based on a detailed study of company reporting on Cr performance, carried out by KPMG member firms’ professionals and based on publicly available information in annual financial reports, stand-alone Cr reports and on company websites. It includes information provided in both PDF and printed reports as well as in web-only content. reports published between mid-2012 and mid-2013 were sought in the first instance. If a company did not report during this period, information from 2011 was used. Information relating to periods prior to 2011 was not included in this survey. the findings are based on analysis of publicly available information only, and not on information submitted by companies to KPMG member firms. Figure 1: Reporting terminology used by N100 11 2 2 6 6 A note on terminology: ‘corporate responsibility’ versus ‘sustainability’ terminology used for reporting varies between companies. research conducted for this survey shows the most commonly used terms globally are ‘corporate responsibility’ (14 percent) or ‘corporate social responsibility’ (25 percent) and ‘sustainability’ report (43 percent). reporting under these and other terms was included in this survey. the use of the term ‘corporate responsibility/Cr’ in this document should therefore be taken to also cover the term ‘sustainability’ and other similar terms. N100 research the first part of this report assesses Cr reporting among the 100 largest companies in 41 countries: 4,100 companies in total. these are referred to as the “n100” companies. KPMG member firms identified the n100 in their country by revenue based on a recognized national source or, where a ranking was not available or was incomplete, by market capitalization or other sector-appropriate measures. n100 companies include both publiclylisted companies and those with different ownership structures such as privately-owned and state-owned businesses. nine new countries joined the survey this year (see chart below), while two countries included in 2011 are not part of the 2013 survey (Bulgaria and Ukraine). KPMG analysts collected data on the following criteria for the n100: • number of companies publishing Cr information in stand-alone reports and annual reports by country and sector • format and integration of CR reporting • use of reporting guidelines and standards • rate and type of verification of Cr information, assurance provider and data restatements. the countries included in the 2013 research were: 43 14 Americas Asia Pacific Europe Middle East &  Africa Brazil australia Belgium Poland angola Canada China (incl. Hong Kong) Denmark Portugal Israel Chile India Finland romania nigeria Colombia Indonesia France russia South africa Mexico Japan Germany Slovakia Uae US Kazakhstan Greece Spain Malaysia Hungary Sweden new Zealand Italy Switzerland Other Singapore netherlands UK Corporate citizenship South Korea norway Environmental and social report taiwan 25 Sustainability Corporate social responsibility (CSR) Corporate responsibility (CR) Sustainable development People, planet, profit Corporate responsibility & sustainability Source: KPMG International, The KPMG Survey of Corporate Responsibility Reporting 2013, December 2013 New countries added to the survey in 2013 Source: KPMG International, The KPMG Survey of Corporate Responsibility Reporting 2013, December 2013 © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated. the KPMG Survey of Corporate responsibility reporting 2013 6
Figure 2: G250 companies by location of headquarters (%) 2 2 2 2 2 11 Figure 3: G250 companies by industry sector (%) 11 2 16 3 3 27 2 2 2 25 4 4 3 3 5 3 6 5 13 8 8 USA 13 6 7 12 Other: 7 11 Japan Malaysia Finance, insurance & securities Construction & building materials China Austria Oil & gas Food & beverage France Thailand Trade & retail Pharmaceuticals Germany Finland Automotive Other services UK Norway Electronics & computers Mining Switzerland Saudi Arabia Communications & media Transport Italy Taiwan Utilities Chemicals & synthetics Spain Singapore Netherlands Turkey Metals, engineering & manufacturing South Korea Canada Australia Denmark Brazil Luxembourg India Sweden Russia Venezuela Mexico Source: KPMG International, The KPMG Survey of Corporate Responsibility Reporting 2013, December 2013 7 the KPMG Survey of Corporate responsibility reporting 2013 Companies included under ‘other services’ include entertainment, healthcare, resorts, mail, package and freight delivery. The number of companies in each of these sectors represent less than 1 percent of the G250. Source: KPMG International, The KPMG Survey of Corporate Responsibility Reporting 2013, December 2013 © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated.
G250 research the second part of this survey assesses the quality of reporting among the world’s largest 250 global companies. these were identified as the top 250 companies listed in the Fortune Global 500 ranking for 2012. In this survey they are referred to as “the G250” companies. they operate in 14 industry sectors and are headquartered in 30 different countries. KPMG analysts sought to assess the quality of Cr reporting by the G250 against seven key criteria, which are based on current reporting guidelines and KPMG professionals’ view of leading reporting practices. • Strategy, risk and opportunity – reporting should include a clear assessment of the Cr risks and opportunities a business faces and should explain the actions it is taking in response. • Materiality – Cr reports should demonstrate that a company has identified the Cr issues with the greatest potential impacts both on the business itself and its stakeholders. Companies should make clear the process they have used to assess materiality, how they have involved stakeholders in this process, and how they have used the materiality assessment to inform their reporting and management of Cr risks and opportunities. • Targets and indicators – companies should use meaningful (e.g. timebound and measurable) targets and key performance indicators to measure progress, and clearly report their progress and performance on set targets and objectives. • Suppliers and the value chain – Cr reports should explain the social and environmental impacts of the company’s supply chain, as well as the downstream impact of products and services, and show how the company is managing those impacts. • Stakeholder engagement – companies should identify stakeholders in their Cr reports, explain the process used to engage with stakeholders, and the actions taken in response to their feedback. on the basis of KPMG’s analysis, scores were attributed to each of the G250 companies to reflect how well their Cr reports satisfied the criteria listed above. answers for the criteria were weighted to produce an overall score out of 100, with greatest weight given to strategy, risk and opportunity, materiality, targets and indicators and stakeholder engagement, to reflect the relative importance of these criteria in achieving high-quality reports. as a result, a cluster of 10 leading companies was identified (each of which scored 90 out of 100, or more) as well as the highest scoring company in each of the 14 industry sectors represented in the G250. Senior executives from 14 of these top-scoring companies were interviewed to discover more about how they approach Cr reporting. the lessons learned are outlined on page 39 of this survey. • Governance of CR – reports should make clear how Cr is governed within a company, who has responsibility for the company’s Cr performance and how the company links Cr performance to remuneration. • Transparency and balance – Cr reports should be balanced and include information on challenges and setbacks as well as achievements. © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated. the KPMG Survey of Corporate responsibility reporting 2013 8
9 9 the KPMG Survey of Corporate responsibility reporting 2013 © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated.
Corporate responsibility reporting: is it really worth it? let us be honest, corporate responsibility (Cr) reporting is not without its critics. Some people say these reports are a waste of time and money, believing them to be so dense and so dull that no one could possibly bother to read them. others see them as vehicles for corporate greenwash, an opportunity for companies to exaggerate their social and environmental credentials without any genuine intention to change. Some in the corporate world see the production of these reports as too complex and too costly and with dubious return-on-investment. While I understand the concerns behind accusations like these, I think such views are fortunately fast becoming outdated. Yes, Cr reports are often not an easy read and companies should seek to communicate the information in more digestible and engaging ways. However, that is not an argument for not reporting at all. Yes, greenwash can be a risk but as time goes on, stakeholders - from nGos and pressure groups to customers and investors - are all becoming more adept at knowing the difference between Pr spin and Cr performance. It is not so easy to pull the proverbial wool over people’s eyes anymore. Yes, Cr reporting done properly does require financial and human resources, but so do all forms of corporate reporting. the point that is being missed by many people who make these criticisms is that, in the 21st century, Cr reporting is – or should be - an essential business management tool. It is not – or should not be - something produced simply to mollify potential critics and polish the corporate halo. We are all living, and some of us are running businesses, in a world undergoing unprecedented environmental and social changes. rampant population growth is fuelling ever-increasing demands for limited resources. Unpredictable extreme weather is affecting supplies of key commodities. Changing social conditions and expectations are driving both increased spending power and social unrest. Cr reporting is the means by which a business can understand both its exposure to the risks of these changes and its potential to profit from the new commercial opportunities. Cr reporting is the process by which a company can gather and analyze the data it needs to create long term value and resilience to environmental and social change. Cr reporting is essential to convince investors that your business has a future beyond the next quarter or the next year. What encourages me most about the findings of this year’s KPMG Survey of Corporate responsibility reporting are the signs that many of the world’s largest companies are using the process of Cr reporting to bring Cr and sustainability right to the heart of their business strategy, where it belongs. © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated. almost all the world’s largest 250 companies report on Cr. of those that do, nine in 10 use their reports to identify environmental and social changes that impact the business and its stakeholders. eight in 10 report that they have a strategy to manage the risks and opportunities. Seven in 10 report that these changes bring opportunities for the innovation of new products and services. an enlightened, but I suspect growing, minority of around one third also report opportunities to grow their market share and cut costs. Where these companies lead, others will follow. the direction of travel is clear. I believe that the debate on whether companies should report on Cr or not is dead and buried. as this survey finds, Cr reporting appears to be standard business practice the world over - even in those geographic regions and industry sectors that only two years ago lagged behind. the questions companies should ask themselves now, and which we have endeavored to answer in this publication, are “what should we report on?” and “how should we report it?” . and, most importantly, “how can we best use the process of reporting to generate maximum value both for our shareholders and for our other stakeholders?” . Yvo de Boer KPMG’s Global Chairman, Climate Change & Sustainability Services the KPMG Survey of Corporate responsibility reporting 2013 10
Key findings Global trends in Cr reporting CR reporting sees exceptional growth in emerging economies • There has been a dramatic increase in Cr reporting rates in asia Pacific over the last two years. almost three quarters (71 percent) of companies based in asia Pacific now publish Cr reports – an increase of 22 percentage points since 2011 when less than half (49 percent) did so. • The Americas has now overtaken europe as the leading Cr reporting region, largely due to an increase in Cr reporting in latin america. Seventy six  percent of companies in the americas now report on Cr, 73 percent in europe and 71 percent in asia Pacific. • The highest growth in CR reporting since 2011 has been seen in: India (+53 percentage points), Chile (+46), Singapore (+37), australia (+25), taiwan (+19) and China (+16). • CR reporting is now undeniably a mainstream business practice worldwide, undertaken by almost three quarters (71 percent) of the 4,100 companies surveyed in 2013. this global Cr reporting rate is an increase of 7 percentage points since 2011 when less than two thirds (64 percent) of the companies surveyed issued Cr reports. • Among the world’s largest 250 companies, the Cr reporting rate is more or less stable at 93 percent. KPMG vIeW To report or not to report? The debate is over Companies should no longer ask whether or not they should publish a Cr report. We believe that debate is over. the high rates of Cr reporting in all regions suggest it is now standard business practice worldwide. the leaders of n100 or G250 companies that still do not publish Cr reports should ask themselves whether it benefits them to continue swimming against the tide or whether it puts them at risk. the important questions now are “what?” and “how?” – or, in other words, it is now about the quality of Cr reporting and the best means to reach relevant audiences. this includes assessing what is material for the business, proper engagement with stakeholders, having an honest communication strategy including openness about challenges and putting in place the underlying processes to gather and check data. 11 the KPMG Survey of Corporate responsibility reporting 2013 A narrowing gap between leading and lagging industry sectors • In all sectors more than half of companies report on Cr, meaning reporting can be considered standard global practice irrespective of industry. two years ago less than half of the sectors had reporting rates above 50 percent. at the same time, the gap between the highest scoring and lowest scoring sector has now narrowed to 22 percentage points. • Some sectors have taken big steps over the past years. the automotive and telecommunications & media sectors now have some of the highest levels of Cr reporting (77 percent and 75 percent, respectively), whereas five years ago, in 2008, their Cr reporting rates were among the lowest (49 percent and 47 percent). CR information in the annual report: now standard practice • Over half of reporting companies worldwide (51 percent) now include Cr information in their annual financial reports. this is a striking rise since 2011 (when only 20 percent did so) and 2008 (only 9 percent). the direction of travel is clear and with more than half of companies researched now including Cr data in their financial reports, this can arguably be considered as standard global practice. © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated.
• However, including CR information in the annual report does not imply that companies have embraced the trend of integrated reporting (Ir): only one in 10 companies that report on Cr claims to publish an integrated report. Use of Global Reporting Initiative (GRI) guidelines is almost universal • Seventy eight percent of reporting companies worldwide refer to the GrI reporting guidelines in their Cr reports, a rise of 9 percentage points since the 2011 survey (over 90 percent do so in South Korea, South africa, Portugal, Chile, Brazil and Sweden). • Among the world’s 250 largest companies the rate is even higher than the n100: 82 percent of G250 companies that report on Cr refer to the GrI guidelines as opposed to 78 percent in 2011. Assurance among the largest companies has reached a tipping point • Over half (59 percent) of the G250 companies that report Cr data now invest in external assurance. this is up from 46 percent in 2011. • Two thirds of those companies that invest in assurance choose to engage a major accountancy firm. KPMG vIeW Boards should get behind integrated reporting (IR) Based on member firms’ experiences and research there seems to be acceptance of Ir as the next destination for corporate reporting, but few companies are doing it yet. there is also some nervousness around whether Ir could limit rather than enhance communication around Cr and sustainability, specifically for non-financial stakeholder groups. Ir can be the catalyst for integrated management. KPMG’s experience in South africa, where Ir is now mandatory, shows that the close involvement of Ceos and other board members is essential to reach ‘one view’ of the business, consensus on one set of material issues and one combined business strategy. With an integrated approach to value creation as the end objective, board support for Ir needs to scale up. KPMG vIeW Assurance is no longer just an option Just as Cr reporting itself is now a standard business practice; it is also becoming standard practice to have Cr and sustainability data externally assured. the tipping point has been crossed, with over half the world’s largest companies (G250) now investing in assurance. as can be seen with other trends in Cr reporting, the largest companies tend to set the direction that other corporations follow. Many companies now face significant pressure to give stakeholders confidence in what they say and assurance can help provide this credibility. the question for leaders is therefore no longer “should we assure our Cr data?” rather “why would we not?” and “how do we choose the appropriate assurance option that meets stakeholders’ needs and puts us ahead of our peers?” . © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated. the KPMG Survey of Corporate responsibility reporting 2013 12
the quality of reporting among the world’s largest companies Attention must be paid to reporting on the value chain • In KPMG’s analysis, the average quality score achieved by G250 companies for their Cr reports is 59 out of a possible 100. this indicates significant room for improvement overall. Table 1: 10 G250 companies score more than 90 out of 100 for CR reporting quality: Company Country Sector a.P . Møller Mærsk Denmark transport BMW Germany automotive Cisco Systems US telecommunications & media • Reporting on targets and indicators is most well-developed to date, with an average score of 68 out of 100. large companies also appear to be reporting on materiality and strategy, at an average score of 66 and 62. Ford Motor Company US automotive Hewlett-Packard US electronics & computers InG netherlands Finance, insurance & securities nestlé Switzerland Food & beverage repsol Spain oil & gas • A key area for improvement is reporting on suppliers and the value chain, where average G250 reporting quality was assessed at 46 out of 100, followed closely by stakeholder engagement and governance, both at an average score of 53 out of 100. Siemens Germany electronics & computers total France oil & gas European companies serve as an example for other regions • Around one quarter of the G250 (63 companies) score higher than 80 out of 100 across the quality criteria, and 10 companies score higher than 90. these companies are located in europe and the US. • European G250 companies achieve the highest average quality score for their Cr reports at 71 out of 100. this compares with average scores of 54 for companies in the americas and 50 in asia Pacific. • Within Europe, companies in Italy (85), Spain (79) and the UK (76) score most highly. 13 Source: KPMG International, The KPMG Survey of Corporate Responsibility Reporting 2013, December 2013 Industries with high CR impacts show trailing scores • Large companies in the electronics & computers, mining and pharmaceuticals sectors produce the highest quality Cr reports. their average scores are 75, 70 and 70 respectively. Opportunities overtake risks • Most G250 CR reports (87 percent) identify at least some social and environmental changes (or ‘megaforces’) that affect the business. Climate change, material resource scarcity and energy and fuel are the most commonly mentioned. • However some sectors that face significant Cr risks and opportunities, and have significant potential social and environmental impacts, are publishing reports with scores below the global average. the oil & gas, trade & retail, metals, engineering & manufacturing and construction & building materials sectors have average scores of 55, 55, 48 and 46 out of 100, respectively. • More companies see opportunities than risks: 81 percent of reporting companies identify business risks from social and environmental factors, whereas slightly more (87 percent) identify commercial opportunities. the KPMG Survey of Corporate responsibility reporting 2013 • The most commonly cited opportunity of social and environmental change is innovation of new © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated.
products and services, mentioned by 72 percent of reporting G250 companies. the opportunity to strengthen brands and corporate reputation is the next most commonly cited (mentioned by 51 percent of reporting companies), followed by improving market position/growing market share (36 percent) and cutting costs (30 percent). • Only one in 10 reporting companies (12 percent) identifies improved access to capital or improved shareholder value as an opportunity of social and environmental change. • Reputational risk is the most commonly cited type of business risk, mentioned by 53 percent of reporting G250 companies. • Only a small number of G250 Cr reports (5 percent) include information on the financial value at stake through environmental and social risk. • A significant number of reporting companies also mention other types of risk that affect company operations and not just corporate reputations: KPMG vIeW Risk and opportunity needs to be linked to value Many companies no longer see corporate responsibility as a moral issue, but as core business risks and opportunities. More and more investors accept that environmental and social factors put company value at stake. this leads to the question of what the potential financial impacts of those risks and opportunities could be and what the company is doing to mitigate or maximize them. very few companies are yet declaring any quantified risks to the bottom line in their Cr reporting. Companies need to be prepared for this to change and should start to integrate the top and bottom-line implications in their business scenario planning and risk management. regulatory risk (48 percent), competitive risk (45 percent), physical risk (38 percent), social risks (36 percent) and legal risks (21 percent).1 • The Americas is the only region where competitive and regulatory risks are mentioned more often in G250 Cr reports than reputational risks. • Most reporting companies in the G250 (83 percent) state in their reports that they have a Cr strategy. Companies in the americas are most likely not to refer to strategy: three in 10 do not. See page 48 for a definition of different types of risks 1 © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated. the KPMG Survey of Corporate responsibility reporting 2013 14
the quality of reporting among the world’s largest companies Figure 4: Average quality of G250 reports by sector (Score out of a possible 100) • Large companies in the electronics & computers, mining and pharmaceuticals sectors produce the highest quality Cr reports. Electronics & computers Mining Pharmaceuticals Utilities Communications & media Transport Automotive Food & beverage Finance, insurance & securities Chemicals & synthetics Oil & gas Trade & retail Metals, engineering & manufacturing Construction & building materials 75 70 70 65 65 64 64 59 58 58 55 55 48 46 Source: KPMG International, The KPMG Survey of Corporate Responsibility Reporting 2013, December 2013 15 the KPMG Survey of Corporate responsibility reporting 2013 © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated.
Figure 6: Average quality of G250 reports by criterion (Score out of a possible 100) • G250 companies as a whole score most highly for targets and indicators. the greatest improvement needs to be made in reporting on suppliers and the value chain. Figure 5: Average quality of G250 reports by country2 (Score out of a possible 100) • Large companies in Italy, Spain and the UK lead the world for the quality of Cr reports. • European G250 companies achieve the highest average quality score for their Cr reports at 68 out of 100. this compares with average scores of 51 for companies in the americas and 48 in asia Pacific. Italy Spain UK France Australia Netherlands Germany Switzerland South Korea Japan USA China/Hong Kong 85 79 76 70 70 69 68 63 60 55 54 39 Targets and indicators Materiality Strategy, risk and opportunity Transparency and balance Governance Stakeholder engagement Suppliers and the value chain 68 66 62 58 53 53 46 Source: KPMG International, The KPMG Survey of Corporate Responsibility Reporting 2013, December 2013 Source: KPMG International, The KPMG Survey of Corporate Responsibility Reporting 2013, December 2013 2 average scores per country are only given for those countries that have five or more companies reporting on Cr in the G250. © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated. the KPMG Survey of Corporate responsibility reporting 2013 16
More transparency needed on materiality process • Over three quarters (79 percent) of G250 companies that issue Cr reports, discuss the identification of Cr issues that are material to their business and stakeholders. • There is room for improvement in terms of transparency on the process used for identifying material issues. 41 percent of the reporting companies do not explain the process they use and only a small minority (5 percent) assess material issues on an ongoing basis. Targets and indicators are not yet fully defined • One in eight reporting G250 companies (13 percent) reports no Cr targets at all and a quarter (26 percent) do not relate their Cr targets to material issues. 17 Reporting on suppliers and the value chain is lacking in sectors at risk • Companies in the chemicals & synthetics sector are the least likely to report on supply chain issues. Sixty percent of G250 companies in this sector that report on Cr do not report on the supply chain. Companies in the electronics & computers sector are the most likely to do so. • G250 companies in Europe are the most likely to discuss in detail the environmental and social impacts of their products and services. almost three quarters (73 percent) of reporting companies in europe do so with a further 23 percent providing limited information. In the americas, less than half (49 percent) provide detailed information on downstream impacts and the figure drops to less than one third (32 percent) in asia Pacific. the KPMG Survey of Corporate responsibility reporting 2013 Companies in the Americas and Asia Pacific struggle to explain stakeholder engagement process • G250 companies in Asia Pacific and the americas lag behind those in europe for explaining the process used to engage stakeholders. Four in 10 companies in these regions offer no explanation at all. • The mining and metals, engineering & manufacturing sectors score highest for identifying key stakeholders in their reports. • Only one third of G250 companies (31 percent) include stakeholder comments in their Cr reports. © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated.
KPMG vIeW Supply chain reporting needs more focus this survey shows that some sectors with complex supply chains, carrying potentially catastrophic environmental and social risks, have low levels of reporting on supply chain issues. recent incidents including oil spills and factory disasters should remind business leaders how important it is to manage the environmental and social impacts of the supply chain. Put simply, if companies don’t start managing these issues they won’t have a license to operate in the globalized 21st century world. Companies urgently need to build confidence among customers, communities, investors and other stakeholders that their supply chains are being properly managed. transparent corporate responsibility reporting is an effective way to build such confidence. Few large companies yet link CR performance to remuneration • Around one quarter of companies (24 percent) report that the company Board has ultimate responsibility for Cr. • In most G250 companies (61 percent) Cr is managed on a day-to-day basis by a dedicated Cr or sustainability unit. Transparency and balance is limited for most companies • Only one in five G250 companies (23 percent) publishes a wellbalanced report that discusses Cr challenges and setbacks as well as successes. Companies in the food & beverage, pharmaceuticals, and electronics & computers sectors are most likely to do so. • Only one in 10 G250 companies (10 percent) reports a clear link between Cr performance and executive or employee remuneration. © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated. the KPMG Survey of Corporate responsibility reporting 2013 18
Global trends in CR reporting: a view across 41 countries 19 the KPMG Survey of Corporate responsibility reporting 2013 © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated.
Part © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated. 1 the KPMG Survey of Corporate responsibility reporting 2013 20
Since the last KPMG Survey of Corporate responsibility reporting in 2011, there have been two years of debate in the business world on the form, scope and content of Cr reporting. Much of this discussion has been influenced by three important developments in the field. Firstly, the publication in May 2013 of the GrI G4 Guidelines3 for reporting. Secondly, the spread of mandatory Cr reporting requirements in countries from India to the UK.4 and thirdly, momentum towards integrating non-financial and financial information in reporting and the work of the International Integrated reporting Council (IIrC). research for this survey explored the impact of these changes since 2011, assessing reporting among the n100 – the 100 largest companies in 41 countries. now high across all regions and industry sectors. Countries that previously lagged behind are catching up or even overtaking the early pioneers in terms of the quantity of companies reporting. this trend is replicated at the regional level, where the americas has overtaken europe as the region with the highest reporting rate. regulation is an increasingly important driver of growth in Cr reporting, but frameworks such as the GrI and voluntary guidance from regulators and stock exchanges are also driving up reporting rates. alongside the overall growth in reporting, integration of the research presents a picture of financial and non-financial information is Cr reporting as a truly mainstream global business practice, the importance increasing. of which is recognized by companies and regulators alike. reporting rates are Key findings: • The N100 global average reporting rate has increased from 64 percent in 2011 to 71 percent in 2013. • The Americas overtook Europe as the leading reporting region. Asia Pacific saw the most significant increase due to a jump in Cr reporting rates in countries such as India, Singapore and australia, and new countries with high reporting rates joining the survey. • Rates remained static in Europe and dropped in the Middle East & Africa, largely due to a number of countries with low reporting rates joining the survey for the first time. 3 4 21 the Global reporting Initiative’s G4 Guidelines were published in May 2013, available at: globalreporting.org/reporting/g4/ KPMG, United nations environment Programme, Global reporting Initiative and Unit for Corporate Governance in africa, Carrots and Sticks, Sustainability reporting policies worldwide, 2013. the KPMG Survey of Corporate responsibility reporting 2013 © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated.
Cr reporting rates: asia Pacific sees strongest growth For example, in India the Cr reporting rate increased to 73 percent in 2013 from 20 percent in 2011, in Singapore the rate increased to 80 percent from 43 percent, and in australia the rate increased to 82 percent from 57 percent. In the case of India and Singapore it is likely that much of this growth is due to the introduction of new mandatory and voluntary reporting requirements (see page 23). In australia the increase is due to a number of companies reporting on Cr for the first time in 2013, primarily in the company annual report. Cr reporting is now undeniably a mainstream global business practice – with almost three quarters (71 percent) of the n100 companies surveyed publishing a report, compared with 64 percent of companies researched in 2011. the reporting rate for the G250 remained relatively stable in 2013 compared with 2011, with a minimal decrease from 95 percent to 93 percent due to the changing composition of the 250 eligible companies. the n100 growth trend is most evident in two of the regions studied, with the americas overtaking europe as the leading reporting region and asia Pacific almost catching up with europe. In the americas, the Cr reporting rate increased from 69 percent in 2011 to 76 percent in 2013, largely due to the changes in the number of companies reporting on Cr in latin america. Despite the rate of Cr reporting remaining relatively stable in the US and Canada and the number of reporting companies in Brazil and Mexico dropping, the overall rate in the region increased. asia Pacific saw the biggest overall increase from 49 percent in 2011 to 71 percent in 2013. this is partly due to new countries being included in the survey, such as Indonesia and Malaysia, which both demonstrate high reporting rates. However, the majority of the increase is due to exceptionally high growth rates in several countries. “there has been a surge in Cr reporting in Malaysia which I see as a tipping point in making Cr standard business practice here, encouraged by the Malaysian Stock exchange’s requirement that listed companies report on Cr activities. at the same time, I think many Malaysian companies are less experienced in Cr than companies in europe and the americas. For this reason, many Cr reports are still limited in scope with a focus on philanthropic and community investments. However, just as the quantity of reports is increasing rapidly, so I expect to see rapid progress in the quality and sophistication of reporting processes and content. ” Datuk Hew Lee Lam Sang, Partner, KPMG in Malaysia Figure 7: Growth in reporting since 1993 Percentage of companies with Cr reports Figure 8: CR reporting by region Percentage of companies with Cr reports % 100 % 100 95 93 83 80 80 76 71 64 64 60 69 60 71 73 61 53 45 40 35 20 18 24 49 40 41 28 71 54 20 12 0 0 1993 N100 G250 1996 1999 2002 2005 2008 2011 Americas 2013 Base N100/G250 companies Source: KPMG International, The KPMG Survey of Corporate Responsibility Reporting 2013, December 2013 From 1993 to 2002 the survey included only standalone CR reports. From 2005 onwards the survey includes CR information in annual reports as well as separate CR reports hardcopy or web-based, due to the trend of more companies reporting on CR in company annual reports. 2011 2013 Europe Asia Pacific Middle East & Africa Base: 4,100 N100 companies Source: KPMG International, The KPMG Survey of Corporate Responsibility Reporting 2013, December 2013 the KPMG Survey of Corporate responsibility reporting 2013 22 © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated.
Key findings: • Regulatory requirements have driven reporting to its highest levels in France, Denmark and South africa. • The highest growth rates since 2011 were seen in India, Chile, Singapore, australia, taiwan, romania, China (incl. Hong Kong) and nigeria. Figure 9: Reporting rates by country • Reporting rates also fell noticeably in Mexico, Brazil, Spain, Slovakia, Finland and the UK. 100% 80 60 40 20 2013 the reporting rate in europe increased only slightly, partly due to lower than average reporting rates in some of the countries that were included in the survey for the first time this year (e.g. Poland). the Middle east & africa (Mea) was the only region to see a drop in Cr reporting rates: from 61 percent in 2011 to 54 percent in 2013. this was despite a high rate of reporting in South africa (98 percent) which is consistent with 2011, and an increase in the reporting rate in nigeria to 82 percent from 68 percent, largely due to new regulations (see opposite page). the overall decline in the Mea reporting rate is due to a number of countries with lower than average reporting rates, such as Uae and angola, joining the survey for the first time this year. 23 23 UAE Israel Greece Kazakhstan New Zealand* Angola South Korea Poland Mexico Russia Taiwan Slovakia Base: 4,100 N100 companies Source: KPMG International, The KPMG Survey of Corporate Responsibility Reporting 2013, December 2013 * 2011 reporting rate restated for New Zealand. reporting in Chile increased substantially from 27 percent in 2011 to 73 percent in 2013, due partly to many companies reporting on Cr for the first time and a number of new companies coming into the Chilean n100 list. the addition of Colombia to the survey, with a reporting rate of 77 percent, added to the overall increase in the americas. Germany Belgium 2011 Switzerland Portugal Romania India Chile Norway China (incl. Hong Kong) Italy Colombia Brazil Sweden Hungary Singapore Spain Finland Australia Nigeria Netherlands Canada UK USA Japan Indonesia Malaysia South Africa France Denmark 0 “reporting in China has continued to grow with three quarters of companies researched this year producing Cr reports, compared with 59 percent in 2011. reporting requirements from the Shanghai Stock exchange and Cr guidelines for state-owned enterprises have been in place since 2008. It’s likely recent growth reflects the greater expectations in the marketplace regarding Cr. reporting is a practical way to show responsiveness, and companies also want to avoid being left behind those who have already issued reports. ” the KPMG Survey of Corporate responsibility reporting 2013 Sean Gilbert, Director, KPMG in China “Cr is gaining greater prominence among large companies in Chile as they increasingly understand the benefits of incorporating Cr into the business and reporting on this. High-profile projects in the mining and energy sectors have been delayed in recent years due to social pressure and concerns about the impact on communities and the environment, demonstrating that companies must address Cr issues to continue to operate. Chilean companies are also implementing Cr policies and reporting on their activities to ensure they remain competitive with foreign multinationals and are in a good position to meet government regulations. ” Luis Felipe Encina, Partner, KPMG in Chile © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated.
regulation drives growth in Cr reporting Cr reporting has traditionally been voluntary, however, governments and stock exchanges around the world are increasingly imposing mandatory reporting requirements. Cr reporting regulations are seen in several countries that have almost 100 percent reporting rates, including France, Denmark and South africa. regulation is also behind a significant increase in reporting rates in taiwan. alongside government regulation, new guidelines and standards from stock exchanges and other organizations are also having an impact. For example, in Singapore, the introduction of the Singapore Stock exchange (SGX) Sustainability reporting Guide for listed companies and a revised Code of Corporate Governance (which makes consideration of sustainability issues part of the board’s remit) has influenced the 37 percentage point rise in reporting rates. Similar factors are influencing Cr reporting in nigeria, which has one of the highest Cr reporting rates (82 percent) not only in africa, but also globally. the Central Bank of nigeria issued guidelines in 2012 mandating that financial services companies establish sustainability processes and report on them. In addition, the Securities and exchange Commission of nigeria updated the Corporate Governance Code in 2011 to recommend disclosure of sustainability practices. In India, where much Cr reporting is focused on community investment and development, the reporting rate is increasing due to recent regulatory requirements. the top 100 listed companies in India are required by the Securities exchange Board to report on their adoption of India’s ‘national voluntary Guidelines for Social, environmental and economic responsibilities of Business’ in their annual reporting from financial year 2012/13. the new Companies act, which will impact reports from financial year 2014/15, requires all registered companies to establish a Board Committee on Corporate Social responsibility, invest at least 2 percent of net profits on socially responsible projects, and explain their activities in their annual report. T rends in mandatory and voluntary reporting policies research released in 2013 by the GrI in collaboration with KPMG, the United nations environment Programme (UneP) and the Centre for Corporate Governance in africa, examines mandatory and voluntary reporting policies in 45 countries. the research found that: • there are 134 separate mandatory policies covering different aspects of Cr reporting and a further 53 voluntary policies CR reporting drops in some countries Cr reporting rates dropped in some countries compared with 2011, despite the overall upward trend. the biggest drops were seen in Mexico and Brazil (10 fewer companies reporting in both) and the UK (9 fewer companies reporting). these decreases can be explained, at least in part, by the changing composition of the n100 in these countries following the global financial crisis. In Spain, for example, mergers and acquisitions among big firms in the banking sector have resulted in some smaller companies, which are less likely to issue Cr reports, being included in the Spanish n100. “In Denmark the biggest companies are required either to report on their Cr activities, or, if they do not, to explain in their annual reports why they do not do so. From 2014 this ‘report or explain’ approach will be extended with requirements for companies to report on human rights, climate change and employee diversity. While the reporting rate in Denmark is very high, many companies struggle with reporting on Cr as they remain focused on disconnected environmental, health, human resources or philanthropic initiatives. the legislation has encouraged companies to develop a more structured approach to Cr as it is increasingly difficult to report without an underlying Cr strategy and clear management approach. ” • many policies are based on a ‘report or explain’ approach • sustainability reporting has become a listing requirement on several stock exchanges in non-oeCD countries, including Brazil, China (incl. Hong Kong), Malaysia and South africa.5 5 Christian Honoré, Partner, KPMG in Denmark KPMG, United nations environment Programme, Global reporting Initiative and Unit for Corporate Governance in africa, Carrots and Sticks, Sustainability reporting policies worldwide, 2013. the KPMG Survey of Corporate responsibility reporting 2013 24 © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated.
Figure 10: Rate of corporate responsibility reporting across 41 countries - 2011 and 2013 (% of companies reporting on CR) Mexico 79 83 66 56 USA 83 86 Brazil 88 78 27 73 Canada Chile Colombia – 77 Angola Americas Israel Nigeria South Africa UAE 2011 2013 Reporting rates in percentages – 50 18 19 68 82 97 98 – 22 Middle East & Africa Spotlight on reporting requirements The following countries have high CR reporting rates or significant recent growth in CR reporting, related to reporting requirements: Denmark Financial Statements Act requires large companies to report on CR activities, or, if they do not, to explain in their annual reports why not. 25 France Grenelle II Act requires large companies to report annually on CR activities and advises reports are subject to independent verification. India The top 100 listed companies in India are required by the Securities Exchange Board to report on CR in their annual reporting from financial year 2012/13. the KPMG Survey of Corporate responsibility reporting 2013 Indonesia Law No. 40/2007 requires Limited Liability Companies to report on CR in the annual report. Publiclylisted companies are also required to report on CR in the annual report. Japan Mandatory and voluntary guidelines for certain types of companies to report on environmental impacts, including GHG emissions. Malaysia Malaysia Stock Exchange listing requirement that companies describe CR activities and law that all publicly listed companies publish CR information in the annual report. Nigeria Central Bank of Nigeria requires financial services companies to report on CR and the Securities and Exchange Commission of Nigeria Corporate Governance Code recommends companies disclose CR practices. © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated.
Poland Denmark – 68 91 99 Portugal – 56 69 71 Finland 85 81 Romania 54 69 Russia Greece 94 99 62 67 33 43 Spain 58 57 63 57 88 81 Hungary 70 78 Sweden 72 79 Italy 74 77 82 82 – 73 Switzerland Belgium France Germany Netherlands Norway Slovakia UK 64 67 100 91 Europe Australia 57 82 China (incl. Hong Kong) Indonesia 59 75 20 73 – 95 Japan 99 98 Kazakhstan – 25 – 98 43 47 India Malaysia New Zealand South Korea 43 80 48 49 Taiwan 37 56 Singapore Asia Pacific Base: 4,100 N100 companies Source: KPMG International, The KPMG Survey of Corporate Responsibility Reporting 2013, December 2013 Norway Norwegian Accounting Act (and amendment in 2013) requires large companies to report on social, environmental an anticorruption activities. Singapore Singapore Stock Exchange (SGX) Sustainability Reporting Guide for listed companies and Code of Corporate Governance encourage CR reporting, and Energy Conservation Act 2012 requires large companies to report on energy use. South Africa King Code of Governance Principles and King Report on Governance (King III), and Johannesburg Stock Exchange (JSE) require companies to publish an integrated report including CR performance. UK USA Companies listed on the London Stock Exchange must report on GHG emissions from 2013. Companies Act requires large and medium sized companies to disclose CR information relevant to company performance in the annual report. © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated. Disclosure requirements of the U.S. Securities & Exchange Commission (SEC), Dodd-Frank Act requires disclosure on conflict minerals and Presidential Executive Order 13514 requires federal agencies to report on CR performance. Source: KPMG, United Nations Environment Programme, Global Reporting Initiative and Unit for Corporate Governance in Africa, Carrots and Sticks, Sustainability reporting policies worldwide, 2013. the KPMG Survey of Corporate responsibility reporting 2013 26
a narrowing gap between leading and lagging sectors Key findings: looking back to the 2008 survey, nine sectors have moved from having a minority of companies reporting five years ago to a majority in 2013: reporting is now the norm across all these sectors, with at least 62 percent automotive, communications & media, of companies in every sector producing construction & building materials, finance & insurance, food & beverage, a report. there is little change since metals, engineering & manufacturing, 2011 in the types of industries that are pharmaceuticals, trade & retail and most or least likely to report. Heavy transport. of these, the most industry and resource-based sectors significant increases were in the still lead the way with the highest reporting rates, and services and trade construction, pharmaceuticals and trade & retail sectors. & retail still lag behind. However, the gap between reporting rates among the leaders and laggards is narrowing. Companies operating in 15 different sectors are included in this survey. • The gap between the sectors with the highest and lowest Cr reporting rates has narrowed to just 22 percentage points, from 32 in 2011 and 42 in 2008. • Reporting rates have changed only incrementally in most sectors since 2011, reflecting the maturity of reporting. • Nine sectors moved from having a minority of companies reporting in 2008 to a majority in 2013. • The automotive and telecommuni­ cations & media sectors now have some of the highest levels of Cr reporting (77 percent and 75 percent). Five years ago, their Cr reporting rates were among the lowest (49 percent and 47 percent). Figure 11: Sector reporting trends % 100 84 84 80 67 60 84 79 78 71 62 78 77 58 50 74 75 69 72 72 67 69 70 61 59 65 49 40 77 69 47 64 61 69 69 66 57 68 66 62 65 62 52 49 47 41 39 32 25 20 26 2013 the KPMG Survey of Corporate responsibility reporting 2013 Tr an sp o rt bu Co ild ns in tr g uc m ti at on er & ia ls Ch e sy mic nt al he s tic & s Tr ad e & re ta il na nc Fi M 2011 e & , ins se ur cu an et rit ce al s, ie s en m gin an e uf eri ac ng tu & rin Ph g ar m ac eu tic al s be ve r & Fo od 2008 27 ag e ga s & O il ec co tro m nic pu s te & rs Au to m ot ive Fo re st r & y, p pa ul Co pe p m r m un i & cat m ion ed s ia es iti El U til M in in g 0 Base: 4,100 N100 companies Source: KPMG International, The KPMG Survey of Corporate Responsibility Reporting 2013, December 2013 © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated.
More companies report on Cr in the annual report, but ‘integrated reports’ are in a minority Ir has gained significant momentum since the last survey in 2011, driven by the work of the IIrC to define a framework, by the King Code of Governance Principles and the King report on Governance (King III) in South africa, and worldwide by companies’ own efforts to present investor-relevant non-financial information in reports. Many companies are taking tentative steps towards Ir by presenting Cr data along with financial data in their annual company reports. Companies continue to take different approaches to integration, and not all companies take the IIrC concept and definition as the starting point. research for this survey shows that more companies are combining their non-financial with financial data, but that few companies feel confident in stating that they produce an integrated report. “Since the King Code of Governance Principles and the King report on Governance (King III) came into effect on 1 March 2010, a growing number of South african organizations have been producing an integrated report. It is especially encouraging that this growth is not only driven by compliance, but rather by the realization that integrated reporting is a better way of providing insights into the organization’s strategy and its ability to create value in the short, medium and long term. ” Neil Morris, Partner, KPMG in South Africa For the first time in this survey, the majority of companies (51 percent) include information on Cr in their annual financial report. this figure has risen dramatically since 2008, when it was just 9 percent, and since 2011 when it was 20 percent, showing a growing acceptance that Cr issues are material for business. of those companies that include Cr information in their annual reports, the majority (58 percent) do so in a separate chapter, rather than integrating Cr data into the wider narrative on business performance and value. an increasing number but still a minority (42 percent), are starting to make the link between Cr and business strategy by including Cr information in the Directors’ report. of companies that include Cr in the Directors’ report, most also continue to present Cr information in a separate chapter outside the Directors’ report. this suggests that many companies continue to see a value in providing a separate narrative around Cr performance, and enabling interested readers to look into this aspect of company performance in greater detail. It could also mean that companies are not yet sure how to fully integrate their Cr information with the wider narrative on business performance. the research also shows that only a minority of companies claim that they publish an integrated report. Just one in 10 companies that report on Cr (10 percent) do so and even fewer (3 percent) reference the work of the IIrC. It remains to be seen how this will change with the launch of the final IIrC framework, and as more companies use the framework and share experiences with their peers. © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated. H ow will IR change company reporting? In the broadest sense, Ir is about aligning business reporting with business strategy, explaining how environmental, social, governance and other non-financial factors impact on a business’s ability to operate, create and sustain value over the short, medium and long term. For many businesses, Cr information has an important role to play in this broader vision of reporting, but it is important to recognize that the Cr information required in an integrated annual report may be different to that traditionally provided in Cr reports. this is because an annual report focuses only on the matters that are most relevant to the business strategy, and will normally provide information that is specifically aimed at meeting investor needs. Many companies may choose to report in more detail on Cr in a separate report in order to meet the needs of other stakeholders interested in Cr policies and performance. the majority of companies that state they produce an integrated report are based in South africa, driven by King III. ninety three percent of n100 companies that report on Cr in South africa state that their report is integrated. the KPMG Survey of Corporate responsibility reporting 2013 28
Key findings: Figure 12: Corporate responsibility in annual reporting Figure 13: Format of CR information in annual reports 18 49 51 58 24 CR information in annual report • Of the companies that include information in their annual report, 42 percent now include information on Cr in their Directors’ report, compared with just over a quarter in 2011. In a specific section/chapter on CR only No CR information in annual report • More than half (51 percent) of n100 companies now report on Cr in their annual financial report. this proportion has increased dramatically in the last five years from just 4 percent in 2008 and 20 percent in 2011. In a specific section/chapter on CR and in the Directors’ report Base: 4,100 N100 companies Source: KPMG International, The KPMG Survey of Corporate Responsibility Reporting 2013, December 2013 In the Directors’ report only Base: 2,080 N100 companies that include CR information in annual reports Source: KPMG International, The KPMG Survey of Corporate Responsibility Reporting 2013, December 2013 Figure 14: Does the report state it is an integrated report? • 10 percent of companies claim to have integrated their annual reporting, and of these, most do not yet refer to the IIrC concept or definition. 1 7 Key findings: 3 89 • The number of reports that state they are integrated are by far the highest in South africa at 93 percent due to the requirements of King III and the Johannesburg Stock exchange. No Yes, the report states it is integrated, but does not refer to the IIRC Yes, the report states it is integrated and it refers to the IIRC The report does not state it is integrated, but there is reference to the IR trend/IIRC Base: 2,897 N100 companies that report on CR Source: KPMG International, The KPMG Survey of Corporate Responsibility Reporting 2013, December 2013 29 the KPMG Survey of Corporate responsibility reporting 2013 © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated.
“Companies need to find an approach to integrated reporting that enables them to report on value creation in its broadest sense – financial, social, environmental and economic. While the work of the IIrC is invaluable in addressing the needs of the long term investor, businesses must also think about how Cr information is presented in a way that meets the needs of their other stakeholders. We are likely to see many different approaches as companies embrace the concept of integration. Companies may choose to continue to give readers more detail on Cr initiatives in a stand-alone report, in a separate chapter of the annual report or through their website. I would recommend that companies develop a communications strategy based on the needs of different stakeholders. ” Wim Bartels, KPMG’s Global Head of Sustainability Reporting & Assurance “the release of the first International <Ir> Framework creates the catalyst for a shift from those innovators in corporate reporting moving towards integrated reporting, to a significant number of early adopters. It is remarkable how much awareness has been created, with this report highlighting the momentum towards incorporating corporate responsibility into annual reports. the momentum is noted and I thank KPMG for the insights, it only encourages the IIrC to help make this breakthrough now that there is a Framework for companies to use. I can only reiterate the words of Wim Bartels when he states that ‘We would recommend that companies develop a communication strategy based on the needs of different stakeholders’. ” Paul Druckman, Chief Executive, International Integrated Reporting Council © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated. the KPMG Survey of Corporate responsibility reporting 2013 30
GrI remains the leading reporting framework In the absence of regulatory requirements, voluntary reporting guidelines such as the GrI play an important role in improving consistency in Cr reporting and the quality of disclosure. research conducted for this survey shows that the GrI remains the most widely used voluntary reporting framework, far exceeding the use of national standards and other guidelines. over three quarters (78 percent) of global n100 companies now refer to the GrI in their Cr report, an increase of 9 percentage points since 2011. among the world’s largest 250 companies the rate increased to 82 percent in 2013 from 78 percent in 2011. those who do not refer to the GrI framework either state that they use their own frameworks developed in-house, national reporting guidelines or none at all. In several countries where more than 75 percent of reporting companies refer to GrI, it is likely this is linked to local regulatory reporting requirements. For example, in Brazil, Finland, South africa, Spain, and Sweden reporting requirements reference the GrI or explicitly require or recommend that companies report using the GrI guidelines. “there is a strong belief among large companies in South Korea that the application of global standards and guidelines significantly enhances the credibility of their reporting. at the same time, Korean companies have a history of focusing resources on improving disclosure. the GrI guidelines are perceived to be more credible than a company’s own standards or those from local organizations. ” Sungwoo Kim, Partner, KPMG in South Korea “In this era of professional reporting, companies need to be able to explain to stakeholders the basis on which their report has been prepared. Use of an external framework such as the GrI will increasingly be seen to be essential to demonstrate credibility. there is currently a lack of consistency in how the GrI is used and this is reflected in reporting quality. alignment between companies on how they apply the GrI framework, and how they focus reporting on material issues in line with the latest G4 Guidelines, is the next step. ” “the Global reporting Initiative undertakes an array of outreach activities, engaging with everyone from multinational corporations, labor organizations and civil society, to government, academia and market regulators. the sustainability challenge is a global one, and GrI is in a unique position to inform debates through its global network of thousands of experts and sustainability leaders, GrI ‘Focal Points’, which are regional offices in Beijing, Delhi, Johannesburg, new York, Melbourne, Mumbai, Sao Paulo and soon, Bogota – and over 70 certified training partners in every region in the world. Since KPMG’s 2011 survey was published, the trend to regulate sustainability reporting has increased markedly, and it is no surprise that the figures in KPMG’s survey are highest in those countries that have introduced regulation in one form or another. ” Ernst Ligteringen, Chief Executive, Global Reporting Initiative Figure 15: Use of the GRI Guidelines % 100 80 60 Wim Bartels, KPMG’s Global Head of Sustainability Reporting & Assurance 80 77 69 82 78 69 40 20 0 2008 N100 the KPMG Survey of Corporate responsibility reporting 2013 2013 Base: N100/G250 companies with standalone report or GRI-based section in the annual report Source: KPMG International, The KPMG Survey of Corporate Responsibility Reporting 2013, December 2013 © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated. G250 31 2011
Key findings Figure 16: Where are the GRI Guidelines used most? • More companies than ever now refer to the GrI guidelines in their Cr reporting. % 100 • In 37 of the 41 countries surveyed, more than half of n100 companies refer to the GrI guidelines in their Cr reporting. 80 60 • More than 90 percent do so in South Korea, South africa, Portugal, Chile, Brazil and Sweden. 40 20 South Korea South Africa Portugal Chile Brazil Sweden Israel Finland Switzerland Colombia Angola Netherlands Germany Taiwan Spain Greece Australia Japan New Zealand UAE Poland Italy China Belgium Canada Russia India Hungary Slovakia France Singapore Mexico US UK Norway Indonesia Malaysia Kazakhstan Romania Denmark Nigeria 0 • Less than 50 percent do so in Kazakhstan, romania, Denmark and nigeria. Base: N100 companies with standalone report or GRI-based section in the annual report Source: KPMG International, The KPMG Survey of Corporate Responsibility Reporting 2013, December 2013 © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated. the KPMG Survey of Corporate responsibility reporting 2013 32
assurance reaches a tipping point among the world’s largest companies external assurance of Cr reports is still voluntary in most countries, with just France and South africa pioneering a mandatory approach among the 41 countries surveyed. Despite this, many companies do seek out assurance, motivated by a need to demonstrate credibility with external stakeholders, to meet the requirements of sustainability indices and by the value assurance can create internally through more reliable data and a clearer understanding of Cr issues. the overall rate of Cr report assurance among n100 companies in 2013, including the new countries added to the survey this year, is equal to 2011 at 38 percent. among countries covered in both the 2011 and 2013 surveys, the rate of assurance among companies that report on Cr increased to 41 percent in 2013. the lowest rates of assurance are seen in countries where Cr reporting is still in its infancy, including Indonesia, Israel, Kazakhstan, Malaysia, nigeria, Singapore and the Uae. of the n100 companies that choose to assure their Cr reports, 72 percent opt for a limited rather than reasonable level of assurance, 10 percent for a reasonable level of assurance and a further 8 percent opt for a combination of the two levels. over half (52 percent) choose to verify their whole report rather than selected indicators or chapters and the majority (67 percent) continue to opt for a major accountancy firm to provide assurance services. “With more companies moving towards deeper integration of Cr into their business strategy and management processes, we believe that external stakeholders will seek information from auditors providing independent assurance of Cr information and demonstrating that the company is as serious about Cr data as it is about its financial information. at KPMG we believe member firms have a role to play to assist organizations and stakeholders in that journey. ” In contrast to the n100, assurance rates among the world’s 250 largest companies have reached a tipping point with over half (59 percent) of companies that report on Cr now opting for assurance, up from 46 percent in 2011. as the G250 group has led reporting trends over the last 20 years, it is likely this trend will be reflected among the n100 in future years. Larry Bradley, KPMG’s Global Head of Audit Key findings • The number of companies that choose to have their Cr reports assured by major accountancy firms increased slightly to 67 percent in 2013, compared with 64 percent in 2011. Figure 17: Rates of assurance for CR reporting Figure 18: Assurance providers % 100 80 60 59 40 20 39 27 29 33 40 33 46 38 38 30 67 0 2002 N100 G250 2005 2008 2011 2013 Base: N100/G250 companies that report on CR Source: KPMG International, The KPMG Survey of Corporate Responsibility Reporting 2013, December 2013 Major accountancy organizations Other providers 33 the KPMG Survey of Corporate responsibility reporting 2013 © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated. Base: 1,099 N100 companies that report on CR and use external assurance Source: KPMG International, The KPMG Survey of Corporate Responsibility Reporting 2013, December 2013
Data quality stabilizes among the world’s largest companies as companies seek to integrate reporting and present relevant Cr data to investors alongside established metrics for financial disclosure, it is more important than ever that Cr data is robust. High levels of restated data year upon year risks eroding confidence in company data, reporting systems and processes. the number of n100 companies that made any Cr data restatements increased slightly to 25 percent in 2013 from 21 percent in 2011. the number of companies that restated any Cr data dropped among the G250 from one third to just over one quarter (26 percent) suggesting that the quality of data is improving among the biggest companies as Cr reporting systems and processes mature. the most common type of restatement found in both n100 and G250 Cr reports relate to an updated or improved methodology being applied by companies, suggesting that companies are strengthening their internal reporting systems and processes and improving the quality of data for decision making. Figure 19: Reasons for restatements of CR data 20 33 21 26 Key findings • One quarter of N100 reporting companies restated Cr data from previous years. of those that restated data, 33 percent state the reason for restatements was updated or improved methodologies. • The number of G250 companies restating data dropped from a third in 2011 to one quarter in 2013. of those that restated data, 49 percent cited updated or improved methodologies. Restatements due to updated (improved) estimation/calculation methodology Update of definitions applied Restatements due to error or omission Update of scope (not relating to change in acquisition/divestments) Base: 587 N100 companies that report on CR and restated CR data Source: KPMG International, The KPMG Survey of Corporate Responsibility Reporting 2013, December 2013 the percentage of restatements due to error or omission among the n100 decreased to 21 percent in 2013, compared with 29 percent in 2011. among the G250, the number of restatements due to data errors or omissions also decreased to 22 percent in 2013 from 35 percent in 2011. © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated. the KPMG Survey of Corporate responsibility reporting 2013 34
The quality of reporting among the world’s largest companies 35 the KPMG Survey of Corporate responsibility reporting 2013 © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated.
Part © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated. 2 the KPMG Survey of Corporate responsibility reporting 2013 36
Introduction as outlined in the previous section, Cr reporting is a business norm today, but we need to look behind the quantitative data to understand whether the increase in the volume of reports is matched by an improvement in the quality of reporting. this year, for the first time, the KPMG Survey of Corporate responsibility reporting includes an in-depth assessment of the Cr reports published by the G250 companies (the world’s 250 largest companies based on the Fortune ranking). the quality of G250 reports has been assessed using seven criteria: • strategy, risk and opportunity • materiality • target setting and indicators • suppliers and the value chain • stakeholder engagement • governance of CR • transparency and balance. to supplement the research, senior representatives have been interviewed from several of the companies that scored most highly in the KPMG assessment. they shared insights into how they have achieved best practices in reporting, their motivation for doing so and the business benefits they have gained as a result. Figure 20: KPMG’s CR reporting quality assessment, 7 key criteria STAKEHOLDER ENGAGEMENT Report explains how stakeholders are engaged and how their views inform CR strategy, materiality process, targets, etc. RISK, OPPORTUNITY & STRATEGY Report identifies social and environmental risks /opportunities and explains the company’s strategic response. MATERIALITY Report demonstrates clear, on-going process to identify most significant issues. TARGETS & INDICATORS Report declares timebound and measurable targets. TRANSPARENCY & BALANCE Report is open about challenges as well as achievements. Communicates effectively. SUPPLIERS & VALUE CHAIN Report shows how CR strategy and targets address material impacts of suppliers, products and services. GOVERNANCE OF CR Report shows how CR is governed within the company, who has responsibility, and how CR performance is linked to remuneration. Source: KPMG International, The KPMG Survey of Corporate Responsibility Reporting 2013, December 2013 37 the KPMG Survey of Corporate responsibility reporting 2013 © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated.
Almost all G250 companies issue CR reports but the quality of reporting is inconsistent each G250 company’s report was assessed against the quality criteria and awarded an overall score. this produced an average quality score of 59 out of 100 among the 93 percent of G250 companies that publish a Cr report. A cluster of 10 companies of those surveyed set the pace one quarter of G250 companies (63) achieved an overall quality score of 80 or above. these companies demonstrated a superior understanding of the impact of social and environmental issues on their business and reported on their strategy, performance and interaction with stakeholders more than others. ten companies scored 90 or more. they are: • A.P . Møller Mærsk Transport - Denmark • BMW Automotive – Germany • Cisco Systems Telecommunications & media – US • Ford Motor Company Automotive – US • Hewlett­Packard Electronics & computers – US the historical trend has been to report • ING on data and numbers rather than the Finance, insurance & securities – details around processes. also, issues The Netherlands such as supply chain management • Nestlé and governance have only become Food & beverage – Switzerland subject to public scrutiny fairly recently • Repsol and so company processes for these Oil & gas – Spain may not yet be as robust as they could • Siemens be in many companies. the quality Electronics & computers – Germany of reporting matters because it is • Total taken as indicative of the quality of Oil & gas – France management/what is actually happening inside the company. the highest average scores were seen for reporting on targets and indicators (68) and materiality (66). Companies scored lowest for the quality of their reporting on suppliers and the value chain (46), governance (53) and stakeholder engagement (53). the results suggest there is room for improvement in the quality of company reporting on Cr. “the quality of Cr reporting in China varies quite dramatically from thoughtful documents to ones that only speak of broad ambitions and values with little detail about actual actions or outcomes. reporting should outline a strategic focus, targets and follow-up actions, rather than an exhaustive list of unconnected social or environmental activities. When the department that drives Cr reporting does not have a mandate to set strategy for the company or influence other departments’ goals, programs and priorities, it is often reflected in the quality of the reporting. that said, it is a process and China must be recognized for going from very limited disclosure to the much higher numbers of companies reporting today in just a few short years. ” Sean Gilbert, Director, KPMG in China Poor quality reports tend to be associated with poor performance in the mind of the reader. Few companies practice ‘total greenwash’ these days but readers certainly give more credence to a higher quality report. © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated. the KPMG Survey of Corporate responsibility reporting 2013 38
Table 2: Average quality of G250 reports by sector Sector Average score (out of a possible 100) Table 3: Average quality of G250 reports by country Table 4: Average quality of G250 reports by criterion Country Quality criteria Average score (out of a possible 100) Average score (out of a possible 100) electronics & computers 75 Italy 85 targets & indicators 68 Mining 70 Spain 79 Materiality 66 Pharmaceuticals 70 UK 76 Strategy, risk & opportunity 62 Utilities 65 France 70 transparency & balance 58 telecommunications & media 65 australia 70 Governance 53 transport 64 netherlands 69 Stakeholder engagement 53 automotive 64 Germany 68 Suppliers & the value chain 46 Food & beverage 59 Switzerland 63 Finance, insurance & securities 58 South Korea 60 Chemicals & synthetics 58 Japan 55 oil & gas 55 US 54 trade & retail 55 China (incl. Hong Kong) 39 Metals, engineering & manufacturing 48 Construction & building materials 46 Source: KPMG International, The KPMG Survey of Corporate Responsibility Reporting 2013, December 2013 Electronics & computer companies lead the pack Companies in the electronics & computers sector lead the G250 in terms of the quality of Cr reporting, with an average score of 75, followed by mining (70) and pharmaceuticals (70). the lowest scoring sectors are oil & gas, trade & retail, metals, engineering & manufacturing, and construction & building materials. 39 Source: KPMG International, The KPMG Survey of Corporate Responsibility Reporting 2013, December 2013 Note:Table includes only those countries with five or more companies in the G250 that report on CR. Source: KPMG International, The KPMG Survey of Corporate Responsibility Reporting 2013, December 2013 Europe in front on reporting quality european companies have a significant lead over other regions in reporting quality with an average score of 71, compared with average scores of 54 in the americas and 50 in asia Pacific. there are also pronounced regional differences in scores for certain criteria. For example, companies in the asia Pacific region score 45 on average for transparency and balance, compared with 53 in the americas and an average the KPMG Survey of Corporate responsibility reporting 2013 european score of 73. For reporting on suppliers and the value chain, average quality scores are 31 in asia Pacific, compared with 48 in the americas and 58 in europe. Italy, Spain and the UK have the highest average scores, reflecting the relative maturity of reporting in these markets compared with countries such as China (incl. Hong Kong) where widespread reporting is a newer phenomenon. © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated.
Lessons from the leaders KPMG’s analysis has identified a cluster of 10 exemplar G250 companies whose Cr reporting scored particularly highly against our quality criteria, and a further eight whose reports scored most highly within their specific sector. a number of these companies agreed to share their experiences with readers of this survey. organizations with their own experience in Cr reporting may recognize much of what these companies say, while those that are less practiced may find some useful lessons. We asked the exemplar companies the following questions. • What are the fundamentals for publishing high quality Cr reports? • What benefits have you gained from Cr reporting? • How do you think Cr reporting is likely to evolve? • What challenges do you face in further improving the quality of your reports? Table 5: Companies that participated in interviews: Company Country Sector a.P . Møller Mærsk Denmark transport Bayer Germany Pharmaceuticals BMW Germany automotive Cisco Systems US telecommunications & media enel Italy Utilities Ford Motor Company US automotive Hewlett-Packard US electronics & computers InG netherlands Finance & insurance nestlé Switzerland Food & beverage repsol Spain oil & gas Siemens Germany electronics & computers tesco UK trade & retail total France oil & gas vale Brazil Mining Source: KPMG International, The KPMG Survey of Corporate Responsibility Reporting 2013, December 2013 © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated. the KPMG Survey of Corporate responsibility reporting 2013 40
Getting the fundamentals right there is, however, no “one size-fits-all” solution for collecting data. Many of these companies have developed their own systems rather than buying off-the-shelf products. Inevitably it takes time, and some trial-and-error, to get these systems right but the more “Getting the basics right, such as a good integrated they are into the business, materiality process, enables us to create the more effective they are. a report that both satisfies the needs of at tesco, for example, Cr is a core external stakeholders and is relevant part of the balanced scorecard used to our business, said annette Stube, ” across the entire company to monitor Director of Group Sustainability at a.P . performance against the business Møller Mærsk Group. “the more solid strategy. our processes the better the report. ” Establish robust processes all the companies we spoke to agreed that the foundations of quality Cr reporting are robust systems and processes for collecting data and identifying material issues. “the more solid our processes the better the report. ” Annette Stube, Director of Group Sustainability, A.P . Møller Mærsk Group 41 41 Lead from the front Getting the right processes in place is important, but good processes are no use if they are not implemented. that implementation needs to be driven from the very top of the organization, according to the companies we spoke to. the KPMG Sur vey of Corporate responsibility reporting 2013 he KPMG Surv y of Corporate responsibility reporting 201 “leadership support is a must to secure the buy-in and engagement of the functions which are crucial to development of the report, said Ursula ” Mathar, Head of Group Sustainability and environmental Protection at BMW. as Kersten-Karl Barth, Director of Corporate Sustainability at Siemens said, “the Siemens Sustainability Board, which is chaired by the Chief Sustainability officer, is the central steering committee for sustainability at Siemens. In its regular meetings it directs our sustainability program as part of our sustainable strategy, adopts appropriate measures and initiatives and monitors progress. ” It is perhaps no surprise that these companies all have leaders who are personally engaged with and committed to Cr. © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated.
at vale, for example, senior leaders play hands-on roles in Cr reporting, helping to establish priorities and identify issues and dilemmas to be covered. not only does this help to secure the necessary time and resources for quality reporting, but it also gives Cr teams the license to be transparent and balanced in their disclosure, reporting challenges and setbacks as well as successes. as John viera, Global Director of Sustainability of Ford Motor Company said, “We have support from the top down and that has enabled us to report in a more credible way. ” However, even in companies where reporting is well-established, senior managers do come and go and priorities can change. Cr teams must continually demonstrate the business value of reporting to ensure continued support. “Cr reporting costs money and time, so it is important that internal stakeholders understand the added value we get from the report, said Ute Menke, Head ” of Sustainability and external reporting at Bayer. “By reaching out beyond our own four walls, we can create a better report. ” John Viera, Global Director of Sustainability, Ford Motor Company Stakeholder engagement: get the right balance the companies agreed on the importance of good stakeholder engagement in delivering quality Cr reporting. “By reaching out beyond our own four walls, we can create a better report that meets the needs of our stakeholders.It also gives confidence to our senior leaders that we are focused on the right issues, said ” John viera of Ford. Companies that publish stakeholder views and comments in their Cr reports say they benefit significantly from the added credibility these independent voices bring. However, some are concerned that the move towards integrated reporting could lead to constraints on format and content and make it more difficult to include stakeholder voices in the future. “We use materiality to identify our priorities and drive those forward. ” However, these companies recognize it is unrealistic to satisfy all the information expectations of all stakeholders. Kathy Mulvany, Senior Director of Corporate Affairs, Cisco Systems eduardo García Moreno, Director of Corporate responsibility and Institutional Services at repsol noted, “We need to respond to many stakeholders; some demand more concise information while others require more detailed data. ” Be transparent on targets the exemplar companies believe their Cr performance is helped by publicly declaring their Cr targets, and being open about their performance against those targets. a balancing act is required and this is where a robust materiality process is essential. “We get a huge volume of enquiries from stakeholders. We can never respond to everything, so we use materiality to identify our priorities and drive those forward, said Kathy ” Mulvany, Senior Director of Corporate affairs at Cisco Systems. © 2013 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services and is a Swiss entity with which the independent member firms of the KPMG network are affiliated. as Josh Hardie, Corporate responsibility Director at tesco PlC said, “Publishing a report does incentivize us to push ourselves further. If you miss a target you have to be open about it, and you don’t want to miss it again. ” at Bayer, Ute Menke believes that targets have benefits above and beyond showing external stakeholders the progress the company has made. “Internally the targets help push sustainability further into the organization, she said. ” the KPMG Survey of Corporate responsibility reporting 2013 42
Informe sobre Responsabilidad Social Corporativa 2013
Informe sobre Responsabilidad Social Corporativa 2013
Informe sobre Responsabilidad Social Corporativa 2013
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Informe sobre Responsabilidad Social Corporativa 2013
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Informe sobre Responsabilidad Social Corporativa 2013
Informe sobre Responsabilidad Social Corporativa 2013
Informe sobre Responsabilidad Social Corporativa 2013
Informe sobre Responsabilidad Social Corporativa 2013
Informe sobre Responsabilidad Social Corporativa 2013
Informe sobre Responsabilidad Social Corporativa 2013
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Informe sobre Responsabilidad Social Corporativa 2013
Informe sobre Responsabilidad Social Corporativa 2013
Informe sobre Responsabilidad Social Corporativa 2013
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Informe sobre Responsabilidad Social Corporativa 2013
Informe sobre Responsabilidad Social Corporativa 2013
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