SlideShare a Scribd company logo
1 of 62
Download to read offline
CREATE INFLUENCE
ON DEMAND
Rapid Rapport:
@berniemaloney 1
INCREASE COMMUNICATION
EFFECTIVENESS UP TO 5X
What you get:
@berniemaloney 2
WOULD IT BE OK TO SEE A DEMO?
http://www.youtube.com/watch?v=YcTgjR5iV1Y
@berniemaloney 3
@berniemaloney 4
Bernie Maloney, CSP
PE, CSM, CSPO
Master Practitioner
Neuro Linguistic Programming
Agile Coach
Accelerating Genius
Turning Strategies into Results
From Startup to Beyond $100M
I’VE GOT GOOD NEWS & BAD NEWS
@berniemaloney 5
@berniemaloney 6
@berniemaloney 7
OUTLINE
Outcome: Recognize and Practice
Verbal Technology to Create Influence On Demand
• Why: Significance and Basis
• How: Applications in Technology Teams
• What’s Behind This: Get the Abstraction
• Summary & Resources
@berniemaloney 8
WHY = FIRST IMPRESSIONS MATTER
Before Confirmation Bias
@berniemaloney 9
Does the 1st 60 seconds really matter?
@berniemaloney 10
Ever had a telemarketer call?
@berniemaloney 11
& you asked to hear more?
@berniemaloney 12
Even socially
@berniemaloney 13
Confirmation Bias
@berniemaloney 14
HOW: APPLICATIONS IN TECHNOLOGY TEAMS
@berniemaloney 15
Communication Goes (way, way, way) Beyond Words
e.g. Ray Birdwhistle, University of Pennsylvania
Verbal vectors:
@berniemaloney 16
55%
38%
7%
Physiology
Tonality
Words
Tone, Pitch
Tempo: Speed & Cadence
Timbre
Volume
Translating into (Agile) Practice
@berniemaloney 17
7%
@berniemaloney 18
35+%
@berniemaloney 19
55%
@berniemaloney 20
5X? OR 10X?
What if teams increase communication effectiveness by even half this?
@berniemaloney 21
@berniemaloney 22
THE TIP? LOWER UNCONSCIOUS BARRIERS
@berniemaloney 23
The Principle
@berniemaloney 24
Build Rapport: Offer similar patterns
Tonality (35+%!)
Words (7%): keys to how people represent information – another talk
Physiological (55%!)
@berniemaloney 25
---------------------
---------------------
Pair off: Verbal Mirroring & Matching
Keep statements short (get multiple practice exchanges)
Person A: Start with a Question
Person B: Short response, using similar verbal behaviors > Question
Switch roles at signal
@berniemaloney 26
Tone, Pitch
Tempo: Speed & Cadence
Timbre
Volume
Insights: Verbal Mirroring & Matching
@berniemaloney 27
WHAT’S BEHIND THIS?
Get the Abstraction
@berniemaloney 28
It began in the Santa Cruz Mountains…
@berniemaloney 29
Virginia Satir’s Change Model
@berniemaloney 30
Principle: Success Leaves Footprints
@berniemaloney 31
NLP MODEL OF COMMUNICATION
@berniemaloney 32
NLP MODEL OF COMMUNICATION
@berniemaloney 33
2B bps info
2MB (~16 Mb)
(HD 1920x1080)
@berniemaloney 34
NLP MODEL OF COMMUNICATION
@berniemaloney 35
2B bps info
NLP MODEL OF COMMUNICATION
@berniemaloney 36
2B bps info
Conscious Mind processes
~134 bps
in groups of
7 +/- 2 “chunks”
132 b
(12 px by 11 px)
@berniemaloney 37
NLP MODEL OF COMMUNICATION
@berniemaloney 38
2B bps info
Conscious Mind processes
~134 bps
in groups of
7 +/- 2 “chunks”
Delete
Distort
Generalize
NLP MODEL OF COMMUNICATION
Unconscious Programming = Barrier: Friend or Foe? Fight or Flight?
@berniemaloney 39
2B bps info
Conscious Mind processes
~134 bps
in groups of
7 +/- 2 “chunks”
Delete
Distort
Generalize
Keep statements short (get multiple practice exchanges)
Question || Short Response || Question back
Keep movements gentle, and when noticed, offer similar behavior
Pair off: Layer in Physical Mirroring & Matching
@berniemaloney 40
Tone, Pitch
Tempo: Speed & Cadence
Timbre
Volume
Insights: Physical Mirroring & Matching
@berniemaloney 41
@berniemaloney 42
Keep statements short (get multiple practice exchanges)
Question || Short Response || Question back
Keep movements gentle,
once physical rapport noticed, shift a little & observe
Pair off: Pacing & Leading
@berniemaloney 43
Insights: Pacing & Leading
@berniemaloney 44
BONUS (time permitting): Mis-Matching
Keep statements short
Person A: State an insight from this or another source today
Person B: Respond using VERY DIFFERENT verbal behaviors
Switch roles at signal
@berniemaloney 45
Tone, Pitch
Tempo: Speed & Cadence
Timbre
Volume
Insights: Verbal Mis-Matching
@berniemaloney 46
SUMMARY
@berniemaloney 47
TWO TYPES OF STUDENTS
@berniemaloney 48
@berniemaloney 49
@berniemaloney 50
DECIDE: WHICH TYPE ARE YOU?
@berniemaloney 51
Communication Goes (way, way, way) Beyond Words
Tonality (35+%!)
Words (7%): keys to how people represent information
Physiological (55%!)
@berniemaloney 52
55%
38%
7%
Physiology
Tonality
Words
Building Rapport Lowers Unconscious Barriers
@berniemaloney 53
35+%: Observe & Signal Rapport by Verbal Matching
Tone, Pitch
Tempo: Speed & Cadence
Timbre
Volume
@berniemaloney 54
RESOURCES
Seminal Work:
Richard Bandler & John Grinder,
Frogs into Princes
For a far easier Introduction:
Michael Brooks,
Instant Rapport
(available in libraries)
@berniemaloney 55
APPLIED RESOURCES
FOR THOSE WHO LEAD
A practical application to inspire action:
Simon Sinek
Start With Why
A guide leveraging Agile to transform organizations :
Stephen Denning
The Leader’s Guide to Radical Management
@berniemaloney 56
START RIGHT NOW
@berniemaloney 57
@berniemaloney 58
Bernie Maloney, CSP
PE, CSM, CSPO
bit.ly/speedmygenius
Agile Coach
Accelerating Genius
Turning Strategies into Results
From Startup to Beyond $100M
FIN
Ut Prosim. Namaste.
@berniemaloney 59
@berniemaloney 60
IMAGES
• Carrot
http://www.channelweb.co.uk/IMG/857/190857/carrot-on-
stick.jpg
• Great Dane / Terrier
http://www.dogguide.net/blog/wp-
content/uploads/2009/03/2082382924_fc9bcd8ece1.jpg
• Soccer Practice
http://www.articulosweb.net/blog/wp-
content/uploads/2012/03/el-entrenamiento-de-futbol-15.jpg
• Meetings
http://www.jobsooq.com/uploads/career_advice_img/13972
07185_CA-4.png
• Bobblehead Telemarketer
http://wanderingjew.typepad.com/photos/uncategorized/tel
emarketer.jpg
• Annoyed on Phone
http://claudiabroome.com/blog/wp-
content/uploads/2013/09/angry-woman.jpg
• Pleased on Phone
http://cf.ltkcdn.net/baby/images/std/4090-284x425-
Online_showers.jpg
• Speed Dating
http://web.boardroominsiders.com/Portals/273391/images/s
peed_dating.jpg
• Math Clock
http://media-cache-
ec0.pinimg.com/736x/72/e4/72/72e4722fb5f68c2ad1fb8054
641a1d1b.jpg
• Email Line
http://www.alborsanews.com/beta/wp-
content/uploads/2014/12/810.jpg
• Smiling on Phone
http://fordcrnagora.me/glavna_slika/ford_kontakt.jpg
• Team Meeting
http://www.doseofme.com/wp-
content/uploads/2014/08/Development-Meeting-
600x450.jpg
• Closed Gate
https://www.flickr.com/photos/zenmama/1435969720/in/da
teposted/
• Office Bobblehead
http://s3.amazonaws.com/s3.timetoast.com/public/uploads/
photos/4620296/Dwight.jpg
• Tennis
http://www.nydailynews.com/sports/more-sports/venus-
serena-williams-win-wimbledon-doubles-crown-article-
1.349563
• Singing
https://sites.google.com/site/israel60programs/kolotpic1.JPG
@berniemaloney 62
IMAGES
• Spyglass
http://www.garabatosydibujos.com/wp-
content/uploads/2015/01/conocer.jpg
• Santa Cruz Mountains
https://s-media-cache-
ak0.pinimg.com/236x/8c/71/24/8c71240963d7bfbef8afb8bd
351870b3.jpg
• Satir Curve
http://www.stevenmsmith.com/images/satir_graph.png
• Footprints
http://imagecache6.allposters.com/LRG/27/2723/8HIND00Z.j
pg
• Tree in Field
http://p1.pichost.me/i/32/1548738.jpg
• 5 Senses Composite
http://www.thedailystar.net/sites/default/files/styles/big_5/
public/feature/images/senses-new.jpg
• Lounging on Deck
http://4.bp.blogspot.com/-KO-
7Bcy0dcM/TWazHZCTXEI/AAAAAAAAABQ/yk6t6ASGitQ/s320
/mirror1bg.jpg
• Connected Head Threads
http://owni.fr/files/2010/10/conversations.jpg
• Cyclists
http://cdn.media.cyclingnews.com/2009/11/18/1/ben_bostr
om_and_manny_prado_pacing_600.jpg
• Square Peg
http://www.drivingretention.com/wp-
content/uploads/2012/01/square-peg-round-hole-
300x225.jpg
• Bookshelf
http://in1.ccio.co/Z6/49/BE/273241902361347891E4uxcTUc
c.jpg
• Open Gate
http://farm2.static.flickr.com/1129/670209311_704e524783.
jpg
• Frogs Into Princes
http://smile.amazon.com/Frogs-into-Princes-Linguistic-
Programming/dp/0911226192
• Instant Rapport
http://smile.amazon.com/Instant-Rapport-Michael-
Brooks/dp/0446391336
• Start with Why
http://smile.amazon.com/Start-Why-Leaders-Inspire-
Everyone/dp/1591846447
• Leader’s Guide to Radical Management
http://smile.amazon.com/Leaders-Guide-Radical-
Management-Reinventing/dp/0470548681
@berniemaloney 63

More Related Content

Similar to Create Influence, On Demand

How Microlearning is Having a $2.2 Million Annual Impact at Bloomingdale’s
How Microlearning is Having a $2.2 Million Annual Impact at Bloomingdale’sHow Microlearning is Having a $2.2 Million Annual Impact at Bloomingdale’s
How Microlearning is Having a $2.2 Million Annual Impact at Bloomingdale’sHuman Capital Media
 
iPad Integration for Everyone - East Coast Autism Support Group
iPad Integration for Everyone - East Coast Autism Support GroupiPad Integration for Everyone - East Coast Autism Support Group
iPad Integration for Everyone - East Coast Autism Support GroupSpectronics
 
Audience research
Audience researchAudience research
Audience researchyoussef2468
 
#FlipMyFunnel Atlanta 2016 - Bill Kent & Troy O'Bryan - What's Working With A...
#FlipMyFunnel Atlanta 2016 - Bill Kent & Troy O'Bryan - What's Working With A...#FlipMyFunnel Atlanta 2016 - Bill Kent & Troy O'Bryan - What's Working With A...
#FlipMyFunnel Atlanta 2016 - Bill Kent & Troy O'Bryan - What's Working With A...#FlipMyFunnel
 
Sw wb lean-agile-101 live
Sw wb lean-agile-101 liveSw wb lean-agile-101 live
Sw wb lean-agile-101 liveLauren Perkins
 

Similar to Create Influence, On Demand (6)

How Microlearning is Having a $2.2 Million Annual Impact at Bloomingdale’s
How Microlearning is Having a $2.2 Million Annual Impact at Bloomingdale’sHow Microlearning is Having a $2.2 Million Annual Impact at Bloomingdale’s
How Microlearning is Having a $2.2 Million Annual Impact at Bloomingdale’s
 
iPad Integration for Everyone - East Coast Autism Support Group
iPad Integration for Everyone - East Coast Autism Support GroupiPad Integration for Everyone - East Coast Autism Support Group
iPad Integration for Everyone - East Coast Autism Support Group
 
Focused Relevant Organized Presentations
Focused Relevant Organized PresentationsFocused Relevant Organized Presentations
Focused Relevant Organized Presentations
 
Audience research
Audience researchAudience research
Audience research
 
#FlipMyFunnel Atlanta 2016 - Bill Kent & Troy O'Bryan - What's Working With A...
#FlipMyFunnel Atlanta 2016 - Bill Kent & Troy O'Bryan - What's Working With A...#FlipMyFunnel Atlanta 2016 - Bill Kent & Troy O'Bryan - What's Working With A...
#FlipMyFunnel Atlanta 2016 - Bill Kent & Troy O'Bryan - What's Working With A...
 
Sw wb lean-agile-101 live
Sw wb lean-agile-101 liveSw wb lean-agile-101 live
Sw wb lean-agile-101 live
 

More from Bernie Maloney

A Taste of Effective Remote Meetings
A Taste of Effective Remote MeetingsA Taste of Effective Remote Meetings
A Taste of Effective Remote MeetingsBernie Maloney
 
The Answer is the Question
The Answer is the QuestionThe Answer is the Question
The Answer is the QuestionBernie Maloney
 
Harness The Hive - Preview
Harness The Hive - PreviewHarness The Hive - Preview
Harness The Hive - PreviewBernie Maloney
 
Wipeout! Make New Mistakes
Wipeout! Make New MistakesWipeout! Make New Mistakes
Wipeout! Make New MistakesBernie Maloney
 
Shu Ha Ri - Creating Your Agile Coaching Journey
Shu Ha Ri - Creating Your Agile Coaching JourneyShu Ha Ri - Creating Your Agile Coaching Journey
Shu Ha Ri - Creating Your Agile Coaching JourneyBernie Maloney
 
What Did They *Really* Want? Bottom Line Impacts of Customer Collaboration
What Did They *Really* Want? Bottom Line Impacts of Customer CollaborationWhat Did They *Really* Want? Bottom Line Impacts of Customer Collaboration
What Did They *Really* Want? Bottom Line Impacts of Customer CollaborationBernie Maloney
 
Bootstrap Your Business Model
Bootstrap Your Business ModelBootstrap Your Business Model
Bootstrap Your Business ModelBernie Maloney
 
Agile at Enterprise Scale: The Tricky Bits
Agile at Enterprise Scale: The Tricky BitsAgile at Enterprise Scale: The Tricky Bits
Agile at Enterprise Scale: The Tricky BitsBernie Maloney
 
2012 SVCC Creating Influence, On Demand
2012 SVCC Creating Influence, On Demand2012 SVCC Creating Influence, On Demand
2012 SVCC Creating Influence, On DemandBernie Maloney
 
2011 SVCC: Creating Influence, On Demand
2011 SVCC:  Creating Influence, On Demand2011 SVCC:  Creating Influence, On Demand
2011 SVCC: Creating Influence, On DemandBernie Maloney
 
2011 SV Forum EL + Marketing SIG
2011 SV Forum EL + Marketing SIG2011 SV Forum EL + Marketing SIG
2011 SV Forum EL + Marketing SIGBernie Maloney
 
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid RapportBernie Maloney
 
Rapid Rapport: Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport: Silicon Valley Code Camp 2010Bernie Maloney
 

More from Bernie Maloney (19)

A Taste of Effective Remote Meetings
A Taste of Effective Remote MeetingsA Taste of Effective Remote Meetings
A Taste of Effective Remote Meetings
 
The Answer is the Question
The Answer is the QuestionThe Answer is the Question
The Answer is the Question
 
Harness The Hive
Harness The HiveHarness The Hive
Harness The Hive
 
Harness The Hive - Preview
Harness The Hive - PreviewHarness The Hive - Preview
Harness The Hive - Preview
 
Wipeout! Make New Mistakes
Wipeout! Make New MistakesWipeout! Make New Mistakes
Wipeout! Make New Mistakes
 
Shu Ha Ri - Creating Your Agile Coaching Journey
Shu Ha Ri - Creating Your Agile Coaching JourneyShu Ha Ri - Creating Your Agile Coaching Journey
Shu Ha Ri - Creating Your Agile Coaching Journey
 
What Did They *Really* Want? Bottom Line Impacts of Customer Collaboration
What Did They *Really* Want? Bottom Line Impacts of Customer CollaborationWhat Did They *Really* Want? Bottom Line Impacts of Customer Collaboration
What Did They *Really* Want? Bottom Line Impacts of Customer Collaboration
 
Bootstrap Your Business Model
Bootstrap Your Business ModelBootstrap Your Business Model
Bootstrap Your Business Model
 
Agile at Enterprise Scale: The Tricky Bits
Agile at Enterprise Scale: The Tricky BitsAgile at Enterprise Scale: The Tricky Bits
Agile at Enterprise Scale: The Tricky Bits
 
Agile In An Hour
Agile In An HourAgile In An Hour
Agile In An Hour
 
2012 SVCC Creating Influence, On Demand
2012 SVCC Creating Influence, On Demand2012 SVCC Creating Influence, On Demand
2012 SVCC Creating Influence, On Demand
 
201206IEEESVTMC
201206IEEESVTMC201206IEEESVTMC
201206IEEESVTMC
 
201204-SVALN
201204-SVALN201204-SVALN
201204-SVALN
 
2012svpcamp
2012svpcamp2012svpcamp
2012svpcamp
 
2012svpcamp
2012svpcamp2012svpcamp
2012svpcamp
 
2011 SVCC: Creating Influence, On Demand
2011 SVCC:  Creating Influence, On Demand2011 SVCC:  Creating Influence, On Demand
2011 SVCC: Creating Influence, On Demand
 
2011 SV Forum EL + Marketing SIG
2011 SV Forum EL + Marketing SIG2011 SV Forum EL + Marketing SIG
2011 SV Forum EL + Marketing SIG
 
2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport2011 SV Pcamp:Rapid Rapport
2011 SV Pcamp:Rapid Rapport
 
Rapid Rapport: Silicon Valley Code Camp 2010
Rapid Rapport:  Silicon Valley Code Camp 2010Rapid Rapport:  Silicon Valley Code Camp 2010
Rapid Rapport: Silicon Valley Code Camp 2010
 

Recently uploaded

UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGUNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGlokeshwarmaha
 
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfPDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfHajeJanKamps
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentationbaron83
 
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...AustraliaChapterIIBA
 
Project Brief & Information Architecture Report
Project Brief & Information Architecture ReportProject Brief & Information Architecture Report
Project Brief & Information Architecture Reportamberjiles31
 
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfGraham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfAnhNguyen97152
 
Building Your Personal Brand on LinkedIn - Expert Planet- 2024
 Building Your Personal Brand on LinkedIn - Expert Planet-  2024 Building Your Personal Brand on LinkedIn - Expert Planet-  2024
Building Your Personal Brand on LinkedIn - Expert Planet- 2024Stephan Koning
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access
 
MC Heights construction company in Jhang
MC Heights construction company in JhangMC Heights construction company in Jhang
MC Heights construction company in Jhangmcgroupjeya
 
Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursKaiNexus
 
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBBPMedia1
 
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfChicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfSourav Sikder
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxWorkforce Group
 
Mihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZMihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZKanakChauhan5
 
Anyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyAnyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyHanna Klim
 
Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..dlewis191
 
To Create Your Own Wig Online To Create Your Own Wig Online
To Create Your Own Wig Online  To Create Your Own Wig OnlineTo Create Your Own Wig Online  To Create Your Own Wig Online
To Create Your Own Wig Online To Create Your Own Wig Onlinelng ths
 
Entrepreneurship & organisations: influences and organizations
Entrepreneurship & organisations: influences and organizationsEntrepreneurship & organisations: influences and organizations
Entrepreneurship & organisations: influences and organizationsP&CO
 
Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Lviv Startup Club
 

Recently uploaded (20)

UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGUNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
 
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdfPDT 89 - $1.4M - Seed - Plantee Innovations.pdf
PDT 89 - $1.4M - Seed - Plantee Innovations.pdf
 
MoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor PresentationMoneyBridge Pitch Deck - Investor Presentation
MoneyBridge Pitch Deck - Investor Presentation
 
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
 
Project Brief & Information Architecture Report
Project Brief & Information Architecture ReportProject Brief & Information Architecture Report
Project Brief & Information Architecture Report
 
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfGraham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
 
Building Your Personal Brand on LinkedIn - Expert Planet- 2024
 Building Your Personal Brand on LinkedIn - Expert Planet-  2024 Building Your Personal Brand on LinkedIn - Expert Planet-  2024
Building Your Personal Brand on LinkedIn - Expert Planet- 2024
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024
 
MC Heights construction company in Jhang
MC Heights construction company in JhangMC Heights construction company in Jhang
MC Heights construction company in Jhang
 
Developing Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, OursDeveloping Coaching Skills: Mine, Yours, Ours
Developing Coaching Skills: Mine, Yours, Ours
 
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John MeulemansBCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
BCE24 | Virtual Brand Ambassadors: Making Brands Personal - John Meulemans
 
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdfChicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
Chicago Medical Malpractice Lawyer Chicago Medical Malpractice Lawyer.pdf
 
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptxCracking the ‘Business Process Outsourcing’ Code Main.pptx
Cracking the ‘Business Process Outsourcing’ Code Main.pptx
 
Mihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZMihir Menda - Member of Supervisory Board at RMZ
Mihir Menda - Member of Supervisory Board at RMZ
 
Anyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agencyAnyhr.io | Presentation HR&Recruiting agency
Anyhr.io | Presentation HR&Recruiting agency
 
Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..Team B Mind Map for Organizational Chg..
Team B Mind Map for Organizational Chg..
 
To Create Your Own Wig Online To Create Your Own Wig Online
To Create Your Own Wig Online  To Create Your Own Wig OnlineTo Create Your Own Wig Online  To Create Your Own Wig Online
To Create Your Own Wig Online To Create Your Own Wig Online
 
WAM Corporate Presentation Mar 25 2024.pdf
WAM Corporate Presentation Mar 25 2024.pdfWAM Corporate Presentation Mar 25 2024.pdf
WAM Corporate Presentation Mar 25 2024.pdf
 
Entrepreneurship & organisations: influences and organizations
Entrepreneurship & organisations: influences and organizationsEntrepreneurship & organisations: influences and organizations
Entrepreneurship & organisations: influences and organizations
 
Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)
 

Create Influence, On Demand

  • 1. CREATE INFLUENCE ON DEMAND Rapid Rapport: @berniemaloney 1
  • 2. INCREASE COMMUNICATION EFFECTIVENESS UP TO 5X What you get: @berniemaloney 2
  • 3. WOULD IT BE OK TO SEE A DEMO? http://www.youtube.com/watch?v=YcTgjR5iV1Y @berniemaloney 3
  • 4. @berniemaloney 4 Bernie Maloney, CSP PE, CSM, CSPO Master Practitioner Neuro Linguistic Programming Agile Coach Accelerating Genius Turning Strategies into Results From Startup to Beyond $100M
  • 5. I’VE GOT GOOD NEWS & BAD NEWS @berniemaloney 5
  • 8. OUTLINE Outcome: Recognize and Practice Verbal Technology to Create Influence On Demand • Why: Significance and Basis • How: Applications in Technology Teams • What’s Behind This: Get the Abstraction • Summary & Resources @berniemaloney 8
  • 9. WHY = FIRST IMPRESSIONS MATTER Before Confirmation Bias @berniemaloney 9
  • 10. Does the 1st 60 seconds really matter? @berniemaloney 10
  • 11. Ever had a telemarketer call? @berniemaloney 11
  • 12. & you asked to hear more? @berniemaloney 12
  • 15. HOW: APPLICATIONS IN TECHNOLOGY TEAMS @berniemaloney 15
  • 16. Communication Goes (way, way, way) Beyond Words e.g. Ray Birdwhistle, University of Pennsylvania Verbal vectors: @berniemaloney 16 55% 38% 7% Physiology Tonality Words Tone, Pitch Tempo: Speed & Cadence Timbre Volume
  • 17. Translating into (Agile) Practice @berniemaloney 17
  • 21. 5X? OR 10X? What if teams increase communication effectiveness by even half this? @berniemaloney 21
  • 23. THE TIP? LOWER UNCONSCIOUS BARRIERS @berniemaloney 23
  • 25. Build Rapport: Offer similar patterns Tonality (35+%!) Words (7%): keys to how people represent information – another talk Physiological (55%!) @berniemaloney 25 --------------------- ---------------------
  • 26. Pair off: Verbal Mirroring & Matching Keep statements short (get multiple practice exchanges) Person A: Start with a Question Person B: Short response, using similar verbal behaviors > Question Switch roles at signal @berniemaloney 26 Tone, Pitch Tempo: Speed & Cadence Timbre Volume
  • 27. Insights: Verbal Mirroring & Matching @berniemaloney 27
  • 28. WHAT’S BEHIND THIS? Get the Abstraction @berniemaloney 28
  • 29. It began in the Santa Cruz Mountains… @berniemaloney 29
  • 30. Virginia Satir’s Change Model @berniemaloney 30
  • 31. Principle: Success Leaves Footprints @berniemaloney 31
  • 32. NLP MODEL OF COMMUNICATION @berniemaloney 32
  • 33. NLP MODEL OF COMMUNICATION @berniemaloney 33 2B bps info
  • 34. 2MB (~16 Mb) (HD 1920x1080) @berniemaloney 34
  • 35. NLP MODEL OF COMMUNICATION @berniemaloney 35 2B bps info
  • 36. NLP MODEL OF COMMUNICATION @berniemaloney 36 2B bps info Conscious Mind processes ~134 bps in groups of 7 +/- 2 “chunks”
  • 37. 132 b (12 px by 11 px) @berniemaloney 37
  • 38. NLP MODEL OF COMMUNICATION @berniemaloney 38 2B bps info Conscious Mind processes ~134 bps in groups of 7 +/- 2 “chunks” Delete Distort Generalize
  • 39. NLP MODEL OF COMMUNICATION Unconscious Programming = Barrier: Friend or Foe? Fight or Flight? @berniemaloney 39 2B bps info Conscious Mind processes ~134 bps in groups of 7 +/- 2 “chunks” Delete Distort Generalize
  • 40. Keep statements short (get multiple practice exchanges) Question || Short Response || Question back Keep movements gentle, and when noticed, offer similar behavior Pair off: Layer in Physical Mirroring & Matching @berniemaloney 40 Tone, Pitch Tempo: Speed & Cadence Timbre Volume
  • 41. Insights: Physical Mirroring & Matching @berniemaloney 41
  • 43. Keep statements short (get multiple practice exchanges) Question || Short Response || Question back Keep movements gentle, once physical rapport noticed, shift a little & observe Pair off: Pacing & Leading @berniemaloney 43
  • 44. Insights: Pacing & Leading @berniemaloney 44
  • 45. BONUS (time permitting): Mis-Matching Keep statements short Person A: State an insight from this or another source today Person B: Respond using VERY DIFFERENT verbal behaviors Switch roles at signal @berniemaloney 45 Tone, Pitch Tempo: Speed & Cadence Timbre Volume
  • 48. TWO TYPES OF STUDENTS @berniemaloney 48
  • 51. DECIDE: WHICH TYPE ARE YOU? @berniemaloney 51
  • 52. Communication Goes (way, way, way) Beyond Words Tonality (35+%!) Words (7%): keys to how people represent information Physiological (55%!) @berniemaloney 52 55% 38% 7% Physiology Tonality Words
  • 53. Building Rapport Lowers Unconscious Barriers @berniemaloney 53
  • 54. 35+%: Observe & Signal Rapport by Verbal Matching Tone, Pitch Tempo: Speed & Cadence Timbre Volume @berniemaloney 54
  • 55. RESOURCES Seminal Work: Richard Bandler & John Grinder, Frogs into Princes For a far easier Introduction: Michael Brooks, Instant Rapport (available in libraries) @berniemaloney 55
  • 56. APPLIED RESOURCES FOR THOSE WHO LEAD A practical application to inspire action: Simon Sinek Start With Why A guide leveraging Agile to transform organizations : Stephen Denning The Leader’s Guide to Radical Management @berniemaloney 56
  • 58. @berniemaloney 58 Bernie Maloney, CSP PE, CSM, CSPO bit.ly/speedmygenius Agile Coach Accelerating Genius Turning Strategies into Results From Startup to Beyond $100M
  • 61. IMAGES • Carrot http://www.channelweb.co.uk/IMG/857/190857/carrot-on- stick.jpg • Great Dane / Terrier http://www.dogguide.net/blog/wp- content/uploads/2009/03/2082382924_fc9bcd8ece1.jpg • Soccer Practice http://www.articulosweb.net/blog/wp- content/uploads/2012/03/el-entrenamiento-de-futbol-15.jpg • Meetings http://www.jobsooq.com/uploads/career_advice_img/13972 07185_CA-4.png • Bobblehead Telemarketer http://wanderingjew.typepad.com/photos/uncategorized/tel emarketer.jpg • Annoyed on Phone http://claudiabroome.com/blog/wp- content/uploads/2013/09/angry-woman.jpg • Pleased on Phone http://cf.ltkcdn.net/baby/images/std/4090-284x425- Online_showers.jpg • Speed Dating http://web.boardroominsiders.com/Portals/273391/images/s peed_dating.jpg • Math Clock http://media-cache- ec0.pinimg.com/736x/72/e4/72/72e4722fb5f68c2ad1fb8054 641a1d1b.jpg • Email Line http://www.alborsanews.com/beta/wp- content/uploads/2014/12/810.jpg • Smiling on Phone http://fordcrnagora.me/glavna_slika/ford_kontakt.jpg • Team Meeting http://www.doseofme.com/wp- content/uploads/2014/08/Development-Meeting- 600x450.jpg • Closed Gate https://www.flickr.com/photos/zenmama/1435969720/in/da teposted/ • Office Bobblehead http://s3.amazonaws.com/s3.timetoast.com/public/uploads/ photos/4620296/Dwight.jpg • Tennis http://www.nydailynews.com/sports/more-sports/venus- serena-williams-win-wimbledon-doubles-crown-article- 1.349563 • Singing https://sites.google.com/site/israel60programs/kolotpic1.JPG @berniemaloney 62
  • 62. IMAGES • Spyglass http://www.garabatosydibujos.com/wp- content/uploads/2015/01/conocer.jpg • Santa Cruz Mountains https://s-media-cache- ak0.pinimg.com/236x/8c/71/24/8c71240963d7bfbef8afb8bd 351870b3.jpg • Satir Curve http://www.stevenmsmith.com/images/satir_graph.png • Footprints http://imagecache6.allposters.com/LRG/27/2723/8HIND00Z.j pg • Tree in Field http://p1.pichost.me/i/32/1548738.jpg • 5 Senses Composite http://www.thedailystar.net/sites/default/files/styles/big_5/ public/feature/images/senses-new.jpg • Lounging on Deck http://4.bp.blogspot.com/-KO- 7Bcy0dcM/TWazHZCTXEI/AAAAAAAAABQ/yk6t6ASGitQ/s320 /mirror1bg.jpg • Connected Head Threads http://owni.fr/files/2010/10/conversations.jpg • Cyclists http://cdn.media.cyclingnews.com/2009/11/18/1/ben_bostr om_and_manny_prado_pacing_600.jpg • Square Peg http://www.drivingretention.com/wp- content/uploads/2012/01/square-peg-round-hole- 300x225.jpg • Bookshelf http://in1.ccio.co/Z6/49/BE/273241902361347891E4uxcTUc c.jpg • Open Gate http://farm2.static.flickr.com/1129/670209311_704e524783. jpg • Frogs Into Princes http://smile.amazon.com/Frogs-into-Princes-Linguistic- Programming/dp/0911226192 • Instant Rapport http://smile.amazon.com/Instant-Rapport-Michael- Brooks/dp/0446391336 • Start with Why http://smile.amazon.com/Start-Why-Leaders-Inspire- Everyone/dp/1591846447 • Leader’s Guide to Radical Management http://smile.amazon.com/Leaders-Guide-Radical- Management-Reinventing/dp/0470548681 @berniemaloney 63

Editor's Notes

  1. I’m Just Curious… How many could SEE a benefit in CLEARLY sharing ideas? Quick, 3s, SHOW of hands? Would it SOUND OK with you to HEAR how w/ 30s of technique, you’d humanely increase it by 5x? Quick, 3s, let me HEAR you say AYE? Last one. Who FEELS it would be FUN to WALK out today with an UNFAIR advantage? Quick, 3s, SHOW me SAY aye? Now, there’s good news & bad news: Good news is there are a lot of great sessions. Bad news is … - You only have 3 dots to vote; Chris Sims: More exercises, less depth, include perceptual awareness like: http://www.youtube.com/watch?v=bioyh7Gnskg STBBall Or http://www.youtube.com/watch?v=7ncJ3Uy13u8 Bank Guards Or http://www.youtube.com/watch?v=kd2dQ26DdFQ Football Or http://www.youtube.com/watch?v=YcTgjR5iV1Y deals Or http://www.youtube.com/watch?v=Rz-ph32CnJA bike, static picture Self eval: Improvements: * Better opening of presentation * Better lighting (projector was overwhelmed by overhead lights) * Illustrate the technique rather than jump straight to exercise * Counsel use of "library voice" * Have the slides available on the wiki ahead for latecomers * Probe for the basis of the questions (made assumption wrt Francois)
  2. Also, Fundamental Attribution Error, Denning p. 42 2004 Elections; Contradictory Statements; fMRI study at Emory Univeristy; blatantly self-contradictory statements fMRI study showed areas associated with REASONING were inactive in participants While areas associated with EMOTION were lit, including conflict resolution Once interpretation found to support original position, brain areas of REWARD & PLEASURE lit up – leading to reinforcement of original position
  3. PAUSE FOR FINAL QUESTIONS Two quick surveys - Thumb voting Think back to your decision to come tonight, and your expectations. Did this presentation fail, meet or EXCEED your expectations? Thanks! As friends and colleagues ask about you RECOMMENDING their attendance in the future… Would your response be that they avoid, consider, or MUST make time? Thanks!