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Making the most of
140 characters
Len Starnes
Digital Healthcare Consultant
Twitter reporter training
ESC Congress 2014
Barcelona 30 August 2014
First ESC Congress London 1952
The year of the Great Smog
…but a new format is emerging
Format has remained unchanged
for over 50 years…
24 x 7 365 Global
Physical Interactive Virtual
The digitally-native
majority is driving change
LBI Health: http://www.lbi.com/uk/
Sales
Sales
53%
2013
Percent ESC attendees
who use social media to
share Congress learnings
28%
2011
Use of social media to share
up almost 100%
Source: European Society of Cardiology November 2013
0
200
400
600
800
1000
1200
1400
1600
2010 2015 2020 2023
Virtual attendees set to
outnumber physical
Physical conference attendees
Virtual conference attendees
Baseline = 100%
Number of physical conference
attendees in 2010
Attendees
2013
Scenario based on growth of physical vs virtual medical conference attendees. Not specific to the ESC Congress
For some leading conferences, the true
audience is many times larger than the
number of physical attendees.
Social media, and especially Twitter,
are driving this conference
participation disruption.
Auden Utengen
Founder & partner symplur.com
Good start at
ESC Congress 2013
2,200 participants 11,000 tweets
http://www.symplur.com/healthcare-hashtags/esccongress2013/
ASCO Annual Meeting
was 6x more active
12,000 participants 60,000 tweets
140 characters
is beneficial
Dr Merry Markham @DrMarkham
#ASCO14 participant
…the 140-character limit is
a good thing. I m forced to
consider what I want to say,
how I want to say it, and with
just the right wording.
Oncologists are
embracing Twitter
Cancer hashtag ontology
http://www.symplur.com/healthcare-hashtags/ontology/cancer/
What were your conclusions
after reading the transcripts
of the 2013 ESC Congress?
Which tweets were valuable?
Why?
Which tweets were not valuable?
Why?
*Inspired by Microstyle: The Art of Writing Little
by Christopher Johnson
A valuable tweet
is like a key that
opens doors*
Valuable
Accurately informs
Provides follow-up
action options
Drives debate
Inspires & motivates
Triggers emotions
Offers light relief…yes,
occasionally welcome
Not valuable
Does none of the
opposite
Is discourteous
Delivers spam
A word about
Perfectly acceptable
For industry partners
to occasionally inform
about ESC Congress
events & services
Not acceptable
For industry partners
to flood #ESCcongress
with tweets about
events & services
What type of tweets would be
most valuable if you were
following from…
…10,000 km away?
Obvious place to start
Retweet a valuable tweet
from someone else
Use RT ,MT, HT, not the
Twitter Retweet feature
Start a conversation
Ask a probing question
Questions are the
life-blood of conferences
Use @ to address
speaker(s) or pose
rhetorically without @
Start another conversation
Ask for clarification
Use @ to address
speaker(s) or pose
rhetorically without @
Stand out in the conversation
Offer unusual or original
perspicacity
Use @ to address
speaker(s) or pose
rhetorically without @
Keep the conversation going
Respond to answers
to your questions
Debate is the essence of
good conferencing
Use @ to address
respondents
50% of scientists
who use SoMe
use Twitter
to follow
discussions
http://www.nature.com/news/online-collaboration-
scientists-and-the-social-network-1.15711
Flag highlights as they arise
during the best presentations
& sessions
Imagine that cardiologist
following from 10,000 km
away
Incentivize her to want
to learn more
Post a take-away learning
after every presentation
& session
Remember the words of
Dr Merry Markham
@DrMarkham
#ASCO14 participant
Keep in mind what ESC
members want
0 10 20 30 40 50
More practice-
orientated
sessions
More clinical
trials results
More hot-topic
coverage
More online
resources
More dynamic
speakers
47%
17%
25%
26%
26%
Source European Society of Cardiology: survey of members 2013
Express a personal opinion
Contrasting opinions
drive scientific debate
Albert Einstein debated
the validity of quantum
mechanics for over 20
years
Post contextual background
information
Add value to
presentations
Start more
conversations
Offer practical help
Include account names,
website addresses,
anything to help
others…10,000 km away
If necessary use a URL
shortening service such
as bitly
Signal the best sessions
Let the community know
which sessions you find
most interesting
Explain why
Praise great speakers
Let your enthusiasm for
a speaker be felt
A little passion goes a
long way
Flag speakers who are not
so great
Politely comment on
style, use of Powerpoint
Help them become better
speakers in future
17% of ESC members
want more dynamic
speakers*
*Source European Society of Cardiology: survey of members 2013
Easy via
smartphone
or tablet
Tweet a photo
Tweet a video
Tweet a video
Tools galore…
Tweetpic, Vimeo
Impressions
of Barcelona
Occasionally, prove you are human
Congress
buzz
Networking
experiences
WiFi speed
Anything
inspirational
Anything
humorous
Quality of
cappuccinos
Impressions of
Congress venue
Always remember to include
#ESCcongress
Reach out to the global
cardiology community
#cardiology
#imaging
#coronary
#MRI
#afib
#stroke
#epatient #HITsm
#artery
#angioplasty
#meded
#CVD
Track analytics in real-time
http://www.symplur.com/healthcare-
hashtags/esccongress/
http://www.symplur.com/healthcare-hashtags/esccongress/
Join daily
feedback
sessions
Learn more
The medical conference is dead, long live the medical conference
http://www.slideshare.net/lenstarnes/future-of-med-confs-final-11-
dec-2013
Scientific communications in a digital age
Digitally Sick podcast with Alex Butler, Andrew Spong, Faisal Ahmed,
Len Starnes
http://digitallysick.com
#ChatAfib: Boehringer Ingelheim-sponsored tweetchat at ESC
Congress 2013, transcripts & analytics
http://tinyurl.com/mvc6etz
Use of Twitter & tweetchats at professional medical conferences
#hcsmeu chat 18 October 2013, transcripts & analytics
http://tinyurl.com/luldukt
lenstarnes@gmail.com
T: + 49 30 781 5513
M: + 49 172 1788253
Skype: lenstarnes
www.linkedin.com/in/lenstarnes
www.twitter.com/lenstarnes
www.slideshare.net/lenstarnes
Len Starnes
Len Starnes Digital Healthcare
Research & Consulting

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Maximizing Twitter at Cardiology Conferences

  • 1. Making the most of 140 characters Len Starnes Digital Healthcare Consultant Twitter reporter training ESC Congress 2014 Barcelona 30 August 2014
  • 2. First ESC Congress London 1952 The year of the Great Smog
  • 3. …but a new format is emerging Format has remained unchanged for over 50 years…
  • 4. 24 x 7 365 Global Physical Interactive Virtual
  • 5. The digitally-native majority is driving change LBI Health: http://www.lbi.com/uk/
  • 6. Sales Sales 53% 2013 Percent ESC attendees who use social media to share Congress learnings 28% 2011 Use of social media to share up almost 100% Source: European Society of Cardiology November 2013
  • 7. 0 200 400 600 800 1000 1200 1400 1600 2010 2015 2020 2023 Virtual attendees set to outnumber physical Physical conference attendees Virtual conference attendees Baseline = 100% Number of physical conference attendees in 2010 Attendees 2013 Scenario based on growth of physical vs virtual medical conference attendees. Not specific to the ESC Congress
  • 8. For some leading conferences, the true audience is many times larger than the number of physical attendees. Social media, and especially Twitter, are driving this conference participation disruption. Auden Utengen Founder & partner symplur.com
  • 9. Good start at ESC Congress 2013 2,200 participants 11,000 tweets http://www.symplur.com/healthcare-hashtags/esccongress2013/
  • 10. ASCO Annual Meeting was 6x more active 12,000 participants 60,000 tweets
  • 11. 140 characters is beneficial Dr Merry Markham @DrMarkham #ASCO14 participant …the 140-character limit is a good thing. I m forced to consider what I want to say, how I want to say it, and with just the right wording.
  • 12. Oncologists are embracing Twitter Cancer hashtag ontology http://www.symplur.com/healthcare-hashtags/ontology/cancer/
  • 13. What were your conclusions after reading the transcripts of the 2013 ESC Congress?
  • 14. Which tweets were valuable? Why? Which tweets were not valuable? Why?
  • 15. *Inspired by Microstyle: The Art of Writing Little by Christopher Johnson A valuable tweet is like a key that opens doors*
  • 16. Valuable Accurately informs Provides follow-up action options Drives debate Inspires & motivates Triggers emotions Offers light relief…yes, occasionally welcome Not valuable Does none of the opposite Is discourteous Delivers spam
  • 17. A word about Perfectly acceptable For industry partners to occasionally inform about ESC Congress events & services Not acceptable For industry partners to flood #ESCcongress with tweets about events & services
  • 18. What type of tweets would be most valuable if you were following from… …10,000 km away?
  • 19.
  • 20. Obvious place to start Retweet a valuable tweet from someone else Use RT ,MT, HT, not the Twitter Retweet feature
  • 21. Start a conversation Ask a probing question Questions are the life-blood of conferences Use @ to address speaker(s) or pose rhetorically without @
  • 22. Start another conversation Ask for clarification Use @ to address speaker(s) or pose rhetorically without @
  • 23. Stand out in the conversation Offer unusual or original perspicacity Use @ to address speaker(s) or pose rhetorically without @
  • 24. Keep the conversation going Respond to answers to your questions Debate is the essence of good conferencing Use @ to address respondents
  • 25. 50% of scientists who use SoMe use Twitter to follow discussions http://www.nature.com/news/online-collaboration- scientists-and-the-social-network-1.15711
  • 26. Flag highlights as they arise during the best presentations & sessions Imagine that cardiologist following from 10,000 km away Incentivize her to want to learn more
  • 27. Post a take-away learning after every presentation & session Remember the words of Dr Merry Markham @DrMarkham #ASCO14 participant
  • 28. Keep in mind what ESC members want 0 10 20 30 40 50 More practice- orientated sessions More clinical trials results More hot-topic coverage More online resources More dynamic speakers 47% 17% 25% 26% 26% Source European Society of Cardiology: survey of members 2013
  • 29. Express a personal opinion Contrasting opinions drive scientific debate Albert Einstein debated the validity of quantum mechanics for over 20 years
  • 30. Post contextual background information Add value to presentations Start more conversations
  • 31. Offer practical help Include account names, website addresses, anything to help others…10,000 km away If necessary use a URL shortening service such as bitly
  • 32. Signal the best sessions Let the community know which sessions you find most interesting Explain why
  • 33. Praise great speakers Let your enthusiasm for a speaker be felt A little passion goes a long way
  • 34. Flag speakers who are not so great Politely comment on style, use of Powerpoint Help them become better speakers in future 17% of ESC members want more dynamic speakers* *Source European Society of Cardiology: survey of members 2013
  • 36. Tweet a video Tweet a video Tools galore… Tweetpic, Vimeo
  • 37. Impressions of Barcelona Occasionally, prove you are human Congress buzz Networking experiences WiFi speed Anything inspirational Anything humorous Quality of cappuccinos Impressions of Congress venue
  • 38. Always remember to include #ESCcongress
  • 39. Reach out to the global cardiology community #cardiology #imaging #coronary #MRI #afib #stroke #epatient #HITsm #artery #angioplasty #meded #CVD
  • 40. Track analytics in real-time http://www.symplur.com/healthcare- hashtags/esccongress/ http://www.symplur.com/healthcare-hashtags/esccongress/
  • 42. Learn more The medical conference is dead, long live the medical conference http://www.slideshare.net/lenstarnes/future-of-med-confs-final-11- dec-2013 Scientific communications in a digital age Digitally Sick podcast with Alex Butler, Andrew Spong, Faisal Ahmed, Len Starnes http://digitallysick.com #ChatAfib: Boehringer Ingelheim-sponsored tweetchat at ESC Congress 2013, transcripts & analytics http://tinyurl.com/mvc6etz Use of Twitter & tweetchats at professional medical conferences #hcsmeu chat 18 October 2013, transcripts & analytics http://tinyurl.com/luldukt
  • 43. lenstarnes@gmail.com T: + 49 30 781 5513 M: + 49 172 1788253 Skype: lenstarnes www.linkedin.com/in/lenstarnes www.twitter.com/lenstarnes www.slideshare.net/lenstarnes Len Starnes Len Starnes Digital Healthcare Research & Consulting