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The Five Hidden Dangers of IT
Complexity
Why does IT make things so complicated?
Here are five hidden dangers lurking behind IT
complexity.
(1) Poor Visibility
The Five Hidden Dangers of IT Complexity
(2) Difficult Technology
Your people want to deliver great service, but
your ITSM technology gets in the way.
It might feature an out-of-date interface. It
might be so hard to use that you need a help
desk ticket to know how to enter a help desk
ticket. It lacks the flexibility needed to provide
new and innovative services.
The Five Hidden Dangers of IT Complexity
(3) Narrow Focus
The Five Hidden Dangers of IT Complexity
(4) Inconsistent Process
Your organizational structure and your business
process get in the way of your people.
Users may not know where to turn or may get
conflicting answers, depending on who answers the
question.
And the service management team may not know
what is expected of them, or lack the proper
performance metrics.
The Five Hidden Dangers of IT Complexity
(5) Poor Morale
The Five Hidden Dangers of IT Complexity
Simplify your service management.
Try a free trial of the SaaS-based CA Cloud
Service Management.
Service support that is built for speed.
Try It NOW

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The Five Hidden Dangers of IT Complexity

  • 1. The Five Hidden Dangers of IT Complexity
  • 2. Why does IT make things so complicated? Here are five hidden dangers lurking behind IT complexity.
  • 5. (2) Difficult Technology Your people want to deliver great service, but your ITSM technology gets in the way. It might feature an out-of-date interface. It might be so hard to use that you need a help desk ticket to know how to enter a help desk ticket. It lacks the flexibility needed to provide new and innovative services.
  • 9. (4) Inconsistent Process Your organizational structure and your business process get in the way of your people. Users may not know where to turn or may get conflicting answers, depending on who answers the question. And the service management team may not know what is expected of them, or lack the proper performance metrics.
  • 13. Simplify your service management. Try a free trial of the SaaS-based CA Cloud Service Management. Service support that is built for speed. Try It NOW