Nordstrom Case Study: DevOps is High-Fashion: Nordstrom’s Use of Service Virtualization for Agile Parallel Development
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Since Service Virtualization was introduced at Nordstrom as a tool to help bridge the gap between development and operations teams, it has served as an important strategic tool to support both Nordstrom’s development and operations teams. For more information on DevOps solutions from CA Technologies, please visit: http://bit.ly/1wbjjqX
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Nordstrom Case Study: DevOps is High-Fashion: Nordstrom’s Use of Service Virtualization for Agile Parallel Development
- 1. Nordstrom Case Study: DevOps is High-Fashion: Nordstrom’s Use of Service Virtualization for Agile Parallel Development Suzanne Conniff DOX04S #CAWorld Nordstrom Technology Leader DevOps
- 2. 2 Abstract Service Virtualization was introduced at Nordstrom as a tool to help bridge the gap between development and operations teams. Service Virtualization has served as an important strategic tool to support both our development teams and operations teams for Nordstrom. Suzanne Conniff Nordstrom Technology Leader
- 3. November 10, 2014 DEVOPS IS HIGH FASHION AT NORDSTROM!
- 4. LEADING FASHION RETAILER FOUNDED IN 1901 63,000 EMPLOYEES 273 STORES IN 36 STATES HEADQUARTERS IN SEATTLE, WASHINGTON
- 5. 5 WIN ON SERVICE AND EXPERIENCE RETAIN EXISTING AND ACQUIRE NEW CUSTOMERS MAKE OUR CUSTOMERS FEEL GOOD NORDSTROM BUSINESS DRIVERS
- 7. CAN YOU RELATE TO THESE CONSTRAINTS? • ENVIRONMENT INSTABILITY=LESS TIME TESTING • TROUBLESHOOTING ISSUES=TIME-CONSUMING • DATA CREATION=TOO MUCH TIME • PROJECT TIMELINES =SEQUENTIAL DEVELOPMENT
- 8. 8 •ENVIRONMENT STABILIZATION •PARALLEL DEVELOPMENT •CONTINUOUS DELIVERY CA SERVICE VIRTUALIZATION Bridging the gap between development and operations
- 9. 9 Nordstrom’s use of Service Virtualization for Environment Stabilization
- 11. 11 REPLACE REAL WITH VIRTUAL 80% of the environment components virtualized PROVIDE REUSABLE TEST DATA Use virtual models to store all reusable data REDUCE CROSS-TEAM SUPPORT The dependency on downstream DevOps teams was reduced by 75% ENVIRONMENT STABILIZATION Service Virtualization removes performance lab constraints
- 12. 12 Which project will make it to production? Do I really have to choose? PERF NEARLY KICKED OUT OF THEIR OWN LAB!
- 13. 13 Nordstrom’s use of Service Virtualization for Agile Parallel Development
- 14. 14 •DECOUPLE CONSUMERS AND PROVIDER •AVOID DEV AND TEST DISRUPTIONS •AVOID SEQUENTIAL RELEASE SCHEDULE REWARDS SERVICE Parallel Development
- 15. 15
- 16. 16 THE SCHEDULE IS A TRAIN WRECK!
- 17. 17 SERVICE VIRTUALIZATION DECOUPLED THE DEVELOPMENT EFFORT Click icon to add media
- 18. Challenges • Long development and testing duration • Unavailability of Dependent Services • Frequent changes in the WSDLs and test environment • Setting up new environments Benefits Enabled Parallel development Improved same sprint test coverage with continuous testing Stabilized environments for the consumer applications Isolated the dev / testing teams from frequent WSDL , environment changes Removed data dependencies across systems Reduced test data set up effort by 75% Removed all downstream issue analysis activities $ Savings Cost of missing sprint target Cost of environment downtime Cost of data setup Overall cost of sequential development to release timeline Rewards Program Service Virtualization value articulation
- 19. 19 •CONTINUOUS INTEGRATION •TRANSIENT ERROR TESTING •QUALITY MONITORING ENABLEMENT CONTINUOUS DELIVERY Service Virtualization provides the Rewards Program stability for a delivery pipeline
- 20. 20 Developer Workstation DIT SIT Perf UAT Pre-prod Certificate Tender Service v2 YES YES NO YES NO YES Customer Service v4 YES YES NO YES NO YES Customer Communication Service v4 YES YES NO YES NO YES Customer Rewards Service v1 YES YES NO YES NO YES Person HR Service v2 YES YES NO YES NO YES POS Transaction Service v4 YES YES NO YES YES YES Org Service v2 YES YES NO YES NO YES Reference Data Service v3 YES YES NO YES NO YES Rewards Service v2 YES NO NO NO NO NO VIRTUAL SERVICE DASHBOARD Dev Sandbox DIT SIT Perf UAT Staging
- 21. 21 What we promise to our Service Virtualization Customers
- 22. 22 •RELEASE AGILITY •AVAILABILITY •RELIABILITY SERVICE VIRTUALIZATION We guarantee our customers…..
- 23. 23 Service Virtualization: Another tool in the DevOps tool chain
- 24. 24
- 25. 25 Service Virtualization CA Technologies DevOps Simulation Experience CA Technologies Related Technologies Parallel Application Development CA Technologies DevOps Assessment CA Technologies
- 26. 26 1.Challenges in adoption 2.Business Case 3.What’s in the pipeline for SV that is exciting 4.Self-provisioning API 5.Third party vendors & Resiliency Testing 6.More details Rewards Program APPENDIX
- 28. 28 From a project’s Lessons Learned meeting WHY DIDN’T WE USE SERVICE VIRTUALIZATION?
- 29. 29 DELIVERY TEAM “FORGETS” TO TURN OFF VIRTUAL SERVICES
- 30. 30 •HARDWARE / SOFTWARE COST AVOIDANCE $80 million spent on building/maintaining lower environments per year •REMOVE WAIT TIMES Loss of $1.2 million dollars in productivity per year THE SERVICE VIRTUALIZATION BUSINESS CASE How did we sell Service Virtualization to Nordstrom Leadership?
- 31. 31 WHAT’S NEW FOR SERVICE VIRTUALIZATION AT NORDSTROM? VENDOR INTEGRATION ENVIRONMENT PRODUCTION TESTING DEVELOPER SANDBOX Provide access to external partners for internal non-production Nordstrom resources (services, APIs, etc.) Performance testing in production with Service Virtualization Our website developers will soon have a developer image that includes all virtual models for all interfaces Remove security risks by eliminating the need to access real Nordstrom resources Customer data and credit data remains secure Increase the testing coverage of unit testing Provide external partners with compliant data for testing; pairing service virtualization with test data management tools Holiday volume tests run in production environment without risk Early integration testing uncovers defects long before they are introduced down the delivery pipeline
- 32. 32 Development of a self-provisioning API allows developers to stand up virtual services SELF PROVISIONING OF VIRTUAL SERVICES
- 33. 33 THEY DON’T SUPPORT PERFORMANCE TESTING THEY ARE UNABLE TO ADJUST THEIR RESPONSE TIMES THEY CHARGE USAGE FEES THE TROUBLE WITH THIRD PARTY VENDORS Resiliency of applications put to the test
- 34. 34 REWARDS PROGRAM Service Virtualization Details
- 35. FOR MORE INFORMATION To learn more about DevOps, please visit: http://bit.ly/1wbjjqX Insert appropriate screenshot and text overlay from following “More Info Graphics” slide here; ensure it links to correct page DevOps
- 36. 36 © 2014 CA. ALL RIGHTS RESERVED. For Informational Purposes Only This presentation provided at CA World 2014 is intended for information purposes only and does not form any type of warranty. Content provided in this presentation has not been reviewed for accuracy and is based on information provided by CA Partners and Customers. Terms of this Presentation