The Trick to Employee Engagement—It’s Not What You Think
Recorded webinar: http://slidesha.re/1jKoeY6 Subscribe: http://www.ksmartin.com/subscribe To purchase the book: http://bit.ly/TOObk Much of what you read about employee engagement is filled with feel-good advice, the effects of which are largely immeasurable, intangible, and…frankly, ineffective. Even the most popular employee engagement surveys miss the mark in measuring what truly matters. Outstanding organizations have a unique way of helping each employee realize his or her full potential, while generating significant business results. In this webinar, business performance expert and author of The Outstanding Organization Karen Martin, and Jostle CEO Brad Palmer gave a lively and thought-provoking presentation. You'll learn: -The three essential conditions for realizing high levels of engagement: -Why employee selection and onboarding is the SINGLE MOST IMPORTANT process to nail in any business -How to use continuous improvement, critical thinking and problem solving as your central means to engage employees -How to prepare leaders for a new way of operating
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The Trick to Employee Engagement—It’s Not What You Think
- 1. The Trick to Employee Engagement: It’s Not What You Think A Joint Webinar October 30, 2013
- 3. Coach / Facilitator / Consultant / Trainer: Lead Lean transformations & develop people across all industries. Teacher: University of California, San Diego Author & Speaker: Karen Martin, President The Karen Martin Group, Inc. www.ksmartin.com Preorder now! 2013 Shingo Prize winner! 3
- 4. Learning Objectives • The three essential conditions for realizing high levels of employee engagement. • Why employee selection and onboarding is the SINGLE MOST IMPORTANT process to nail in any business. • How to use continuous improvement, critical thinking & problem solving as your central means to engage employees • How to prepare leaders for a new way of operating. © 2013 The Karen Martin Group, Inc. 4
- 8. First… 8
- 13. Second… 13
- 18. You had them at “You’re hired.” 18 © 2013 The Karen Martin Group, Inc. 18
- 20. Onboarding – Missing Pieces • Tools – Physical (e.g. desk, etc.) – Technology (e.g. phones, computers, physical access, access to applications needed, logins, etc.) – Identifiers (e.g. signage, business cards, etc.) • General information – Company (e.g., purpose, products, customers, values, business goals, etc.) – Org charts – Phone directories • Job‐specific orientation – Documented procedures (standard work) – Apprenticeship approach: Observe, do with supervision, do – Clear understanding about what constitutes “success.” © 2013 The Karen Martin Group, Inc. 20
- 22. The single most important process for you to nail in your organization is new hire onboarding. 22
- 28. Kaizen Event – Definition A two‐ to five‐day focused improvement activity during which a sequestered, cross‐ functional team designs and implements improvements to a defined process or work area, generating rapid results and learned behavior. Karen Martin & Mike Osterling The Kaizen Event Planner © 2013 The Karen Martin Group, Inc. 28
- 33. Third… 33
- 48. << story >>
- 49. Fire fast.
- 50. In a respectful and honest way. That helps the person find a better fit.
- 51. Don’t fall into the justification trap.
- 55. Now.
- 58. Q&A