Onsdag d. 30. oktober 2013 afholdte Headstart et bonusseminar om emnet "Design Thinking". Vi var utrolig heldige at have Michelle Ha fra det berømte designbureau IDEO til at tale om netop Design Thinking.
2. HELLO!
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
3. LET’S START WITH A
QUICK WARM-UP.
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
4. THERE ARE
NO RIGHT A
LET’S START WITH
OR WRONG
QUICK WARM-UP.
ANSWERS.
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
5. 30 SECOND WARM-UP:
STEP 1:
STEP 2:
STEP 3:
FIND A
PARTNER.
NOW DRAW
THEM.
SHARE YOUR
DRAWING.
GRAB A POST-IT
AND SHARPIE.
AND INTRODUCE
YOURSELF!
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
6. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
7. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
8. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
9. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
10. DESIGN THINKING
IS BOTH A SET OF
METHODS AND
A MINDSET
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
11. TODAY WE’LL TALK ABOUT:
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
12. Topic No. 1
Topic No. 2
Topic No. 3
DESIGN TALK
OUR WORK
TODAY WE’LLTHINKING ABOUT:ACTION
METHODS
IN
WHO IS IDEO?
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
13. WHO IS IDEO?
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
14. Fact No. 1
WE ARE A HUMAN-CENTERED
DESIGN AND INNOVATION
CONSULTANCY.
22. EXPLORE
LEARN ABOUT THE WORLD
EVOLUTION
SYNTHESIS
LEARN
CREATE
TEST
MAKE THE IDEAS REAL
HAVE SOME IDEAS
PROTOTYPING
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
23.
24.
25.
26.
27. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
28. Asking “Why?”
SURVEYS AND FOCUS
GROUPS ARE GREAT TOOLS
FOR VALIDATION, BUT IT
TAKES FIELD WORK TO GAIN
TRUE INSIGHT.
35. EXPLORE
LEARN ABOUT THE WORLD
EVOLUTION
SYNTHESIS
LEARN
CREATE
TEST
MAKE THE IDEAS REAL
HAVE SOME IDEAS
PROTOTYPING
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
36. EXPLORE
LEARN ABOUT THE WORLD
EVOLUTION
OBSERVE BEHAVIOR
DEVELOP EMPATHY
ASK “WHY?”
SYNTHESIS
CREATE
TEST
MAKE THE IDEAS REAL
HAVE SOME IDEAS
PROTOTYPING
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
39. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
40. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
41.
42. Brainstorm Rules
GO FOR QUANTITY
DEFER JUDGMENT
ENCOURAGE WILD IDEAS
BUILD ON THE IDEAS OF OTHERS
STAY FOCUSED
ONE CONVERSATION AT A TIME
BE VISUAL
43. MASH-UP IDEATION:
STEP 1:
FIND A
PARTNER.
STEP 2:
STEP 3:
LIST 10 THINGS IN
INVENT
JUNK DRAWER.
SOMETHING NEW!
LIST 10 THINGS IN
BE PREPARED TO
SHARE IT WITH US
A DRUGSTORE.
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
44. EXPLORE
LEARN ABOUT THE WORLD
EVOLUTION
CURATE INSPIRATION
GO FOR QUANTITY
WORK WITH OTHERS
SYNTHESIS
CREATE
TEST
MAKE THE IDEAS REAL
HAVE SOME IDEAS
PROTOTYPING
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
45. EXPLORE
LEARN ABOUT THE WORLD
EVOLUTION
SYNTHESIS
LEARN
CREATE
TEST
MAKE THE IDEAS REAL
HAVE SOME IDEAS
PROTOTYPING
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
46. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
47. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
51. website
host
Focuses on bringing
customers into the
physical location
Provides an introduction
without forcing a
commitment
coaching
café
classes
Creates a comfortable
space to learn more
Extends the
learning out of the
coaching pod
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
52. CAPSULE MINI-BINDER
O411–577
YELLOW & GREEN
Y711–877
G1011–1177
BLUE & PURPLE
B1311–1477
P1611–1777
WARM NEUTRAL
COOL NEUTRAL
WN311–977
CN1211–1977
WHITE & PASTEL
W2211–2377
PA2411–2477
TIMELESS
HISTORIC
T001–168
H001–144
ROTHKO CONCEPT GUIDELINES // NOV 2012 // CONFIDENTIAL // 67
HISTORIC
RED & ORANGE
R111–277
RED
ORANGE
YELLOW
GREEN
BLUE
PURPLE
WARM
NEUTRAL
COOL
NEUTRAL
WHITE &
PASTEL
TIMELESS
Shelf Presence
The color coding on the spine allows
the user to easily navigate on shelf and
when stored within the capsule bag.
53.
54.
55.
56.
57. EXPLORE
LEARN ABOUT THE WORLD
EVOLUTION
BUILD TO THINK
M.V.P.
SHARE WITH OTHERS
SYNTHESIS
CREATE
TEST
MAKE THE IDEAS REAL
HAVE SOME IDEAS
PROTOTYPING
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
58. EXPLORE
LEARN ABOUT THE WORLD
EVOLUTION
SYNTHESIS
LEARN
CREATE
TEST
MAKE THE IDEAS REAL
HAVE SOME IDEAS
PROTOTYPING
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
59. WHAT CAN YOU USE
DESIGN THINKING FOR?
SERVICE
SPACE
STAFF ROLES
DIGITAL EXPERIENCE
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
COMMUNCIATIONS
60. WHAT WILL IT GET ME?
EFFECTIVE WAYS TO ENGAGE PATRONS
GETTING UNSTUCK
IMPROVED PROJECT MANAGEMENT
MORE CREATIVE CONFIDENCE
IMPROVED COLLABORATION
MORE FUN!
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
61. Our work in action:
DESIGN FOR THE PUBLIC SECTOR
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
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63. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
64. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
65. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
66. Our Goal
EQUIP CPL AND AARHUS WITH
THE TOOLS AND METHODS TO
IMPROVE PATRON SERVICES.
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
68. Our Goal
FEED LEARNINGS INTO CREATION
OF AN OPEN-SOURCE,
DESIGN THINKING FOR
LIBRARIES TOOLKIT
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
69. Our Goal
IT ALL STARTS
FEED LEARNINGS INTO CREATION
OF AN WITH THE
OPEN-SOURCE,
RIGHT MINDSET FOR
DESIGN THINKING
LIBRARIES TOOLKIT
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
72. WHAT IF I HAVE NO TIME?
TAKE A WEEK, A DAY, AN HOUR...
73. EXPLORE
LEARN ABOUT THE WORLD
EVOLUTION
SYNTHESIS
USE F&F NETWORKS
FIND NEARBY INSPIRATION
CREATE
TEST
MAKE THE IDEAS REAL
HAVE SOME IDEAS
PROTOTYPING
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
74. EXPLORE
LEARN ABOUT THE WORLD
EVOLUTION
SYNTHESIS
BOOK 1-HR BRAINSTORMS
USE THE LUNCH HOUR
CREATE
TEST
MAKE THE IDEAS REAL
HAVE SOME IDEAS
PROTOTYPING
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
75. EXPLORE
LEARN ABOUT THE WORLD
EVOLUTION
SYNTHESIS
CREATE THE M.V.P.
5-MIN FEEDBACK
CREATE
TEST
MAKE THE IDEAS REAL
HAVE SOME IDEAS
PROTOTYPING
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
76. Some Things to Keep in Mind...
PROBLEMS ARE DESIGN OPPORTUNITIES IN DISGUISE.
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
77. Some Things to Keep in Mind...
PROBLEMS ARE DESIGN OPPORTUNITIES IN DISGUISE.
FOCUSING ON A CHALLENGE IS AN ACT OF LEADERSHIP
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
78. Some Things to Keep in Mind...
PROBLEMS ARE DESIGN OPPORTUNITIES IN DISGUISE.
FOCUSING ON A CHALLENGE IS AN ACT OF LEADERSHIP
STEPPING OUR OF YOUR COMFORT ZONE IS LEARNING
O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S