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Accessing smartphones - Mobile for all (Universal Crit) Museums and The Web
Crit Hosts:
Corey Timpson, Director, Design + New Media and Collections, Canadian Museum for Human Rights
@coreytimpson @cmhr_news
Morgan Holzer, Information Architect, NY Public Library
@msh @nypl
Sina Bahram, President, Prime Access Consulting, Inc.
@SinaBahram
Presenters:
Sofie Andersen, Sr Digital Media Strategist, Antenna International /Antenna Lab
@antenna_lab @sofieny
Annie Leist, Visual Artist & Project Coordinator, Art Beyond Sight
@ArtByndSight @artaccessannie
Joe Baskerville, Chief of Technology, Cogapp
@cogapp @joe_baskerville
Tasia Endo, Assistant Museum Educator for Interpretative Technology, Seattle Art Museum
@iheartSAM @tasiaendo
Accessing smartphones - Mobile for all (Universal Crit) Museums and The Web
Accessing smartphones - Mobile for all (Universal Crit) Museums and The Web
Research:
• 61 individuals with disabilities
• 44 cultural institutions
• 9 access organizations
Individuals skewed towards blind/low vision and
we saw a drop off in some answers.
More to come…..
Museums and
Mobile
Museums and
Mobile
• 35% museums considering converting from audioguides to smartphones.
• 38% say they are offering mobile devices with access features.
Smartphones &
Everyday life
• Device ownership by individuals –disabled population aligns with everyone.
• 60% iPhones, 31% Android phones/tablets and 25% iPads.
• Complex array of daily tasks – wayfinding, social, paying bills etc.
• 65-69% have used audioguide or smartphone to visit.
Museums and
Access
• Majority of museums provide access programs and in a variety of ways– 93%.
• Challenges: Dispersed information, ambient noise, exterior locations, complex spaces,
busy environments.
Photo of Annie Leist at MFA Boston (courtesy of NYTimes)
Museums and
Access
• 1/3 of individuals come to a museum once a month and 1/3 once a year.
• Spend significant time at museums – come regularly and spend 1-2 hours (64%) or
longer.
Mobile
Interpretation
and Access
• Individuals with disabilities highly rated learning and sharing – customization also important.
• No one approach fits all, “If a device with the screen is used, then the screen should be legible
to people of all vision levels, unless an alternative is provided.”
• Museums considering mobile are hindered by funding and uncertain mobile strategy.
Accessing smartphones - Mobile for all (Universal Crit) Museums and The Web
• Voiceover
• Guided access
• Hearing aid support
• Magnify mode
• Inverted mode
• Assistive touch
• Switch control
Device accessibility features
Accessing smartphones - Mobile for all (Universal Crit) Museums and The Web
Accessing smartphones - Mobile for all (Universal Crit) Museums and The Web
Accessing smartphones - Mobile for all (Universal Crit) Museums and The Web
Accessing smartphones - Mobile for all (Universal Crit) Museums and The Web
• Web (App) content
• Hybrid Apps
• Native Apps
Developer quick tips
Apple VoiceOver : Demo Tutorial
CONTENT AND FUNCTIONALITIES Current
Practices
Screen readers and Text to Speech
Adjustable Font Sizes
Transcripts
Verbal Description Audio
Verbal Description Video
Captions
Signed Videos
Navigation/Geofencing
QR/NFC/AR/IR
UI/Design
Multisensory
Screen readers
• Full screen reader in device settings/out of the box & app functionality.
• Text to Speech API’s part of app software/native apps.
• Most used smartphone technology (72%) but apps have to be optimized; many museum
apps don’t currently work with them.
Text Control and Magnification Current
Practices
• Ability to adjust size of text with
either a pinch/zoom or toggle
button.
• Audio or label text for visitors
who are deaf or low-vision use
with TTS/screen reader
functionality.
• Adjustable text sizes highly
rated feature (41%).
MEDIA- AUDIO+ VIDEO DESCRIPTIONS
• Visual descriptions are highly most highly rated
interpretation (77%), then technical information about
the work.
• Opinions from the public are least important.
MEDIA: VIDEO Current
Practices
• Videos captions for the deaf users are also useful for everyone in
noisy environments.
• Sign languages are not static languages, the same idea can be
expressed in multiple ways.
WAYFINDING Navigation/
Geofencing
74% of adult Americans use phone for geo-location info (PEW14).
GPS, AR, turn by turn or sensory.
QR/NFC/IR – potential but ‘point and click’ problematic at close range.
Wearable technology – Google Glass, Orcam.
MULTI-SENSORY
Tactile overlays
Polarized screens
Braille displays
Haptic feedback/vibrations
Induction loops
Screen/button combos
Tactile/audio combos Tactus/Touch Revolution
Antenna Screen/Keypad
Tactile/audio experiments- Tooteko, Disney Research
UI DESIGN Experiments
UI DESIGN Spaulding
Rehabilitation
Hospital
UI DESIGN Spaulding
Rehabilitation
Hospital
LESSONS LEARNED Seattle Art
Museum
Accessing smartphones - Mobile for all (Universal Crit) Museums and The Web
Accessing smartphones - Mobile for all (Universal Crit) Museums and The Web
Accessing smartphones - Mobile for all (Universal Crit) Museums and The Web
Accessing smartphones - Mobile for all (Universal Crit) Museums and The Web
Rembrandt, Van Dyck, Gainsborough:
The Treasures of Kenwood House, London
European Masters: The Treasures of Seattle
February 14 – May 19, 2013
Raise awareness
Utilize access tools
Design once
Test early and often
Allow customization
Train staff
RECOMMENDATIONS
Apple Accessibility:
• https://developer.apple.com/accessibility/
Android:
• http://developer.android.com/design/patterns/accessibility.html
• http://developer.android.com/guide/topics/ui/accessibility/apps.html
• http://eyes-
free.googlecode.com/svn/trunk/documentation/android_access/index.
html
Microsoft App Builder:
• http://appdevelopermagazine.com/1268/2014/3/31/Equal-Access-
App-Development:-Create-an-App-with-Assistive-Technology-/
Verbal Description and Museum Experiences for Low-Vision
visitors
• http://www.artbeyondsight.org/
• http://www.artbeyondsight.org/docs/fln%20formatted%20White%20P
aper.pdf
RESOURCES/TOOLS
Accessing smartphones - Mobile for all (Universal Crit) Museums and The Web
ABS/AI Survey/Research – 2014 & ongoing
https://www.facebook.com/events/642303872497214/?previousaction=joi
n&source=1
PEW Internet and American Life – 2013 & 2014
Museum Mobile 2013- survey and analysis
Wireless Rehabilitation 2013- National Survey and Reports
IBM CSUN 2013 report
AFB 2014 conference papers
CSUN 2014 conference initial reports
RESEARCH REFERENCED
 All museums and individuals with disabilities participating and
spreading the word about AI14 survey
 Co-presenters Annie Leist, Joe Baskerville, Tasia Endo, and
research support from Blaire Moskowitz.
 ABS staff Elisabeth Axel, Nina Levant, Ibraheem Fakir.
 Sina Bahram, Prime Access Consulting, Inc,.
 Tom Babinski of IBM for use of CSUN13 research.
 American Foundation for the Blind Technology Lab
 Matt Kaplowitz Bridgemultimedia
 Museum Access specialists Rebecca McGinnis, Hannah Goodwin,
Beth Ziebarth, Danielle Linzer.
 Information videos produced by Lou Giansante for ABS.
ACKNOWLEDGEMENTS
With thanks for participation and ongoing research
Sofie Andersen
Sr Digital Media Strategist
Antenna International
Twitter: @antenna_lab @sofieny
Blog: www.antennalab.org
sandersen@antennainternational.com

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Accessing smartphones - Mobile for all (Universal Crit) Museums and The Web

  • 2. Crit Hosts: Corey Timpson, Director, Design + New Media and Collections, Canadian Museum for Human Rights @coreytimpson @cmhr_news Morgan Holzer, Information Architect, NY Public Library @msh @nypl Sina Bahram, President, Prime Access Consulting, Inc. @SinaBahram Presenters: Sofie Andersen, Sr Digital Media Strategist, Antenna International /Antenna Lab @antenna_lab @sofieny Annie Leist, Visual Artist & Project Coordinator, Art Beyond Sight @ArtByndSight @artaccessannie Joe Baskerville, Chief of Technology, Cogapp @cogapp @joe_baskerville Tasia Endo, Assistant Museum Educator for Interpretative Technology, Seattle Art Museum @iheartSAM @tasiaendo
  • 5. Research: • 61 individuals with disabilities • 44 cultural institutions • 9 access organizations Individuals skewed towards blind/low vision and we saw a drop off in some answers. More to come…..
  • 7. Museums and Mobile • 35% museums considering converting from audioguides to smartphones. • 38% say they are offering mobile devices with access features.
  • 8. Smartphones & Everyday life • Device ownership by individuals –disabled population aligns with everyone. • 60% iPhones, 31% Android phones/tablets and 25% iPads. • Complex array of daily tasks – wayfinding, social, paying bills etc. • 65-69% have used audioguide or smartphone to visit.
  • 9. Museums and Access • Majority of museums provide access programs and in a variety of ways– 93%. • Challenges: Dispersed information, ambient noise, exterior locations, complex spaces, busy environments. Photo of Annie Leist at MFA Boston (courtesy of NYTimes)
  • 10. Museums and Access • 1/3 of individuals come to a museum once a month and 1/3 once a year. • Spend significant time at museums – come regularly and spend 1-2 hours (64%) or longer.
  • 11. Mobile Interpretation and Access • Individuals with disabilities highly rated learning and sharing – customization also important. • No one approach fits all, “If a device with the screen is used, then the screen should be legible to people of all vision levels, unless an alternative is provided.” • Museums considering mobile are hindered by funding and uncertain mobile strategy.
  • 13. • Voiceover • Guided access • Hearing aid support • Magnify mode • Inverted mode • Assistive touch • Switch control Device accessibility features
  • 18. • Web (App) content • Hybrid Apps • Native Apps Developer quick tips
  • 19. Apple VoiceOver : Demo Tutorial
  • 20. CONTENT AND FUNCTIONALITIES Current Practices Screen readers and Text to Speech Adjustable Font Sizes Transcripts Verbal Description Audio Verbal Description Video Captions Signed Videos Navigation/Geofencing QR/NFC/AR/IR UI/Design Multisensory
  • 21. Screen readers • Full screen reader in device settings/out of the box & app functionality. • Text to Speech API’s part of app software/native apps. • Most used smartphone technology (72%) but apps have to be optimized; many museum apps don’t currently work with them.
  • 22. Text Control and Magnification Current Practices • Ability to adjust size of text with either a pinch/zoom or toggle button. • Audio or label text for visitors who are deaf or low-vision use with TTS/screen reader functionality. • Adjustable text sizes highly rated feature (41%).
  • 23. MEDIA- AUDIO+ VIDEO DESCRIPTIONS • Visual descriptions are highly most highly rated interpretation (77%), then technical information about the work. • Opinions from the public are least important.
  • 24. MEDIA: VIDEO Current Practices • Videos captions for the deaf users are also useful for everyone in noisy environments. • Sign languages are not static languages, the same idea can be expressed in multiple ways.
  • 25. WAYFINDING Navigation/ Geofencing 74% of adult Americans use phone for geo-location info (PEW14). GPS, AR, turn by turn or sensory. QR/NFC/IR – potential but ‘point and click’ problematic at close range. Wearable technology – Google Glass, Orcam.
  • 26. MULTI-SENSORY Tactile overlays Polarized screens Braille displays Haptic feedback/vibrations Induction loops Screen/button combos Tactile/audio combos Tactus/Touch Revolution Antenna Screen/Keypad Tactile/audio experiments- Tooteko, Disney Research
  • 35. Rembrandt, Van Dyck, Gainsborough: The Treasures of Kenwood House, London European Masters: The Treasures of Seattle February 14 – May 19, 2013
  • 36. Raise awareness Utilize access tools Design once Test early and often Allow customization Train staff RECOMMENDATIONS
  • 37. Apple Accessibility: • https://developer.apple.com/accessibility/ Android: • http://developer.android.com/design/patterns/accessibility.html • http://developer.android.com/guide/topics/ui/accessibility/apps.html • http://eyes- free.googlecode.com/svn/trunk/documentation/android_access/index. html Microsoft App Builder: • http://appdevelopermagazine.com/1268/2014/3/31/Equal-Access- App-Development:-Create-an-App-with-Assistive-Technology-/ Verbal Description and Museum Experiences for Low-Vision visitors • http://www.artbeyondsight.org/ • http://www.artbeyondsight.org/docs/fln%20formatted%20White%20P aper.pdf RESOURCES/TOOLS
  • 39. ABS/AI Survey/Research – 2014 & ongoing https://www.facebook.com/events/642303872497214/?previousaction=joi n&source=1 PEW Internet and American Life – 2013 & 2014 Museum Mobile 2013- survey and analysis Wireless Rehabilitation 2013- National Survey and Reports IBM CSUN 2013 report AFB 2014 conference papers CSUN 2014 conference initial reports RESEARCH REFERENCED
  • 40.  All museums and individuals with disabilities participating and spreading the word about AI14 survey  Co-presenters Annie Leist, Joe Baskerville, Tasia Endo, and research support from Blaire Moskowitz.  ABS staff Elisabeth Axel, Nina Levant, Ibraheem Fakir.  Sina Bahram, Prime Access Consulting, Inc,.  Tom Babinski of IBM for use of CSUN13 research.  American Foundation for the Blind Technology Lab  Matt Kaplowitz Bridgemultimedia  Museum Access specialists Rebecca McGinnis, Hannah Goodwin, Beth Ziebarth, Danielle Linzer.  Information videos produced by Lou Giansante for ABS. ACKNOWLEDGEMENTS With thanks for participation and ongoing research
  • 41. Sofie Andersen Sr Digital Media Strategist Antenna International Twitter: @antenna_lab @sofieny Blog: www.antennalab.org sandersen@antennainternational.com