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The measurable success of ROI: Social & Digital Solution
1. The ROI Is REAL:
The Measurable Success in the Social and Digital Solution
2. The numbers don’t lie.
Putting social and digital solutions into play can revolutionize your business and
we’ve got the stories and stats to prove it. In this SlideShare, we’ll demonstrate
how applying “people interactions” to business processes (what we like to call
the social and digital solution) can make your organization soar.
3. The Play: Enhanced Innovation
Innovation is a key factor in outperformance yet only 25 percent1
of
organizations are setting themselves apart. How? By collaborating
and communicating across innovations to save time, money and
gain consumer insights and momentum.
4. The Proof: Enhanced Innovation
- Global product launches in 1/3 of the time2
- $40 mil saved in manufacturing costs3
1/3
40mil
5. The Play: More Efficient
Recruitment and Onboarding
Gain and maintain the best talents in the business while keeping the
competitors at bay with quicker, more effective hiring and onboarding
activities supported by social technologies and tools.
6. The Proof: More Efficient
Recruitment and Onboarding
- Two-day reduction in onboarding time4
- 30% faster new hire time-to-value5
7. The Play: Expanded Expertise
and Knowledge
By utilizing social networks, expertise and knowledge can travel at the
speed of now through seamless communication, sharing, and discovery.
8. The Proof: Expanded Expertise
and Knowledge
- 30% faster access to experts6
- 25% increase in staff productivity7
9. The Play: Reinvented
Customer Engagement
Keep up with the web-savvy customer culture of today by turning
mass marketing into one-on-one engagement with digital and
social business capabilities.
10. The Proof: Reinvented
Customer Engagement
- 50% reduction in customer service costs8
- 50% decrease in development time of new services and features9
5 %
11. The Play: Successful Mergers
and Acquisitions
Mergers and acquisitions have a 70 to 90 percent failure rate. Digital and
social capabilities can keep you out of the red by providing a collaborative
environment to act as one company with a shared vision while improving
management activities.
12. The Proof: Successful Mergers
and Acquisitions
- 20% increase in employee retention following mergers and acquisitions10
- Increased sales, higher productivity and lower integration costs
increased sales
higher productivity
lower costs
13. The Play: Advanced Supply Chains
An amazing opportunity exists in your company’s operational process.
Make supply and demand a seamless process with social analytics
improving engagement with customers and demand forecasting.
14. The Proof: Advanced Supply Chains
- Quicker reactions to supply chain disruptions
- More accurate demand forecasting
15. The Play: Improved Workplace
and Public Safety
Turn safety from a source liability into an asset. By adopting a social and digital
solution your organization can better connect safety experts, speed prevention
and emergency response, and better manage and predict risks.
16. The Proof: Improved Workplace
and Public Safety
- 3x fewer accidents11
- Better innovation in safety procedures
fewer
accidents
better
innovation
17. The results are here. Get started on your own
social and digital solution success story by
reading the Social Patterns white paper.
R IIs REAL.
The
1. “The Global Innovation 1000: Making Ideas Work,” Barry Jaruzelski, John Loehr, and Richard Holman, strategy+business Magazine,Winter 2012, Booz & Company, Inc. 2. Cemex reference. 3. Celistica
reference. 4.TD Bank Group gains cohesion with social business software, IBM Corporation, 2012. 5. Chui, Michael et al.The social economy: Unlocking value and productivity through social technologies.
McKinsey Global Institute, July, 2012.The four industrial sectors are Consumer Packaged Goods, Consumer Financial Services, Professional Services and Advanced Manufacturing. 6. Chui, Michael et al, 2012.
7. ibid. 8. Reliance Life Insurance Corporation: Gaining market leadership with breakthrough self-service. IBM Corporation, 2010. 9. Reliance Life Insurance Corporation, 2010. 10. Eurobas et al. “List of
mergers and acquisitions by IBM,” Wikipedia, 2012-2013. 11. Connecting Employee Engagement and Key Metrics Impacts the Bottom Line for Caterpillar. Kenexa Corporation, 2012.
