9. Mindset
Carol Dweck
Perceptions shape reality
How do we perceive our abilities?
How do we perceive our mistakes?
Photo by Mike Disharoon [link]
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10. Fixed Growth
Talent & intelligence
are inherent traits
Mistakes are failures or
character flaws
Negative emotional
response to mistakes
Talent & intelligence
can be developed
Mistakes are learning
opportunities
Pay close attention to
mistakes & learn
more
Mindset
Adapted from Carol Dweck [link]
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11. Dialogue
Step outside our experience
Observe ourselves and reflect
Alone and with others
Regular practices
Photo by lian xiaoxiao [link]
12. Self-engagement
Practical steps
Observe our mindset
Dedicate time for reflection
After-action reviews and journaling
Coaching conversations*
Photo by lian xiaoxiao [link]
26. Mindfulness
Practical steps
Meditate 1 minute a day
(Increase over time; commitment is key)
3 bullets at the beginning & end of the day
Spend 1 hour a week in nature
33. Feedback-rich
culture
Individual skills ≈ genes
Environment determines their expression
Feedback is a function of culture
Photo by Kennisland [link]
34. Feedback-rich
culture
Norms determine the culture
And YOUR behavior sets the norms
Individual skill = necessary but insufficient
Photo by Kennisland [link]
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36. Safety, trust
& intimacy
THE foundation
Safety = Will we hurt each other?
Trust = Do we believe each other?
Intimacy = Can we make the private public?
Photo by Carly Lesser & Art Drauglis [link]
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37. Safety, trust
& intimacy
Think about this team
What behaviors make it safer?
What behaviors make it less safe?
What behaviors build trust?
What behaviors erode trust?
Photo by Carly Lesser & Art Drauglis [link]
38. Safety, trust
& intimacy
Practical steps
Invest in relationships
(Emotional bank accounts)
Respect—and expand—your comfort zone
Make it OK to say “Not now”
Photo by Carly Lesser & Art Drauglis [link]
41. Stress
management
Remember our models
SCARF
Avoid triggering a threat response in others
Reframe and manage our own threat response
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42. Stress
management
Remember our models
The net
Don’t assume we know their intention
Don’t assume we know their response
Focus on behavior and disclose OUR response