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Self-coaching 
Photo by Seth Anderson [link] 
& culture 
September 12, 2014 
Ed Batista
Concepts #1 
Photo by Lee Nachtigal [link]
Concepts #1 
Self-coaching 
Self-engagement 
Mindset 
Emotion management 
Mindfulness 
Coaching team 
Photo by Lee Nachtigal [link]
Self-coaching 
99% of coaching = self-coaching 
Not a solitary experience 
But self-directed 
Photo by Seth Anderson [link] 
Read 
More
Self-engagement 
Photo by lian xiaoxiao [link] 
Read 
More
Self-engagement 
Starting point 
Two aspects 
1. An attitude toward ourselves 
2. A dialogue with ourselves 
Photo by lian xiaoxiao [link]
Attitude 
Open to learning 
Capable of change 
A work in progress 
Growth mindset* 
Photo by lian xiaoxiao [link]
Mindset 
Photo by Mike Disharoon [link]
Mindset 
Carol Dweck 
Perceptions shape reality 
How do we perceive our abilities? 
How do we perceive our mistakes? 
Photo by Mike Disharoon [link] 
Read 
More
Fixed Growth 
Talent & intelligence 
are inherent traits 
Mistakes are failures or 
character flaws 
Negative emotional 
response to mistakes 
Talent & intelligence 
can be developed 
Mistakes are learning 
opportunities 
Pay close attention to 
mistakes & learn 
more 
Mindset 
Adapted from Carol Dweck [link] 
Read 
More
Dialogue 
Step outside our experience 
Observe ourselves and reflect 
Alone and with others 
Regular practices 
Photo by lian xiaoxiao [link]
Self-engagement 
Practical steps 
Observe our mindset 
Dedicate time for reflection 
After-action reviews and journaling 
Coaching conversations* 
Photo by lian xiaoxiao [link]
Emotion 
Photo by Samantha Marx [link] 
management
Emotion 
management 
Regulation ≠ suppression 
Photo by Samantha Marx [link]
Emotion 
management 
Four stages 
1. Sense 
2. Understand 
3. Disclose 
4. Express 
Photo by Samantha Marx [link]
Emotion 
management 
1. Sense 
Physiological experiences 
Physical self-awareness 
Know our “tells” 
Photo by Samantha Marx [link]
Emotion 
management 
2. Understand 
Conscious knowledge 
Label and name (Vocabulary matters) 
See our patterns 
Photo by Samantha Marx [link] 
Read 
More
Emotion 
management 
3. Disclose 
Can I talk about feelings? 
With you? Here? 
Culture and norms matter* 
Photo by Samantha Marx [link] 
Read 
More
Emotion 
management 
4. Express 
Emotions  influence 
Using our complete toolkit 
Taking action 
AND refraining from action 
Photo by Samantha Marx [link]
Emotion 
management 
Practical steps 
Self-care (exercise and sleep) 
Talking about feelings 
Mindfulness* 
Photo by Samantha Marx [link]
Mindfulness 
Photo by Strevo [link]
Mindfulness 
Non-judgmental 
awareness 
and acceptance 
of experience
Mindfulness 
THE self-development tool 
Critical to emotion management 
Executive function
Mindfulness 
Meditation 
A workout, not a break 
Neuroplasticity 
Impact in just a few minutes… 
…with regular practice 
Read 
More
Mindfulness 
Meditation 
Journaling 
Time in nature 
Regular reflective practice
Mindfulness 
Practical steps 
Meditate 1 minute a day 
(Increase over time; commitment is key) 
3 bullets at the beginning & end of the day 
Spend 1 hour a week in nature
Coaching team 
Photo by Mitch Barrie [link]
Coaching team 
Not a solitary experience 
We need partners 
Borrow a pre-frontal cortex 
Key is knowing what we need 
Photo by Mitch Barrie [link]
Coaching team 
Practical steps 
Use your colleagues 
“10 minutes of questions” 
It takes practice 
Photo by Mitch Barrie [link]
Concepts #2 
Photo by Lee Nachtigal [link]
Concepts #2 
Feedback-rich culture 
Safety, trust, intimacy 
Stress management 
Positive feedback 
Normalcy 
Accountability 
Photo by Lee Nachtigal [link]
Feedback-rich 
Photo by Kennisland [link] 
culture
Feedback-rich 
culture 
Individual skills ≈ genes 
Environment determines their expression 
Feedback is a function of culture 
Photo by Kennisland [link]
Feedback-rich 
culture 
Norms determine the culture 
And YOUR behavior sets the norms 
Individual skill = necessary but insufficient 
Photo by Kennisland [link] 
Read 
More
Safety, trust 
Photo by Carly Lesser & Art Drauglis [link] 
& intimacy
Safety, trust 
& intimacy 
THE foundation 
Safety = Will we hurt each other? 
Trust = Do we believe each other? 
Intimacy = Can we make the private public? 
Photo by Carly Lesser & Art Drauglis [link] 
Read 
More
Safety, trust 
& intimacy 
Think about this team 
What behaviors make it safer? 
What behaviors make it less safe? 
What behaviors build trust? 
What behaviors erode trust? 
Photo by Carly Lesser & Art Drauglis [link]
Safety, trust 
& intimacy 
Practical steps 
Invest in relationships 
(Emotional bank accounts) 
Respect—and expand—your comfort zone 
Make it OK to say “Not now” 
Photo by Carly Lesser & Art Drauglis [link]
Stress 
management 
Photo by Josh Giovo [link]
Stress 
management 
Feedback is stressful 
Critical to reduce stress (our own & others’)
Stress 
management 
Remember our models 
SCARF 
Avoid triggering a threat response in others 
Reframe and manage our own threat response 
Read 
More
Stress 
management 
Remember our models 
The net 
Don’t assume we know their intention 
Don’t assume we know their response 
Focus on behavior and disclose OUR response
Positive feedback 
Photo by Scott Cutler [link]
Positive feedback 
Often unsaid 
Missed opportunities 
Balance over time is key 
Express more heartfelt appreciation 
Read 
More
Positive feedback 
Practical steps 
Start small 
Praise effort and persistence 
Offer some positive feedback…and stop
Normalcy 
Photo by Marc Dalmulder [link]
Normalcy 
Make feedback normal 
Not a performance review 
Leaders = role models 
You make it OK (or not) 
Photo by Marc Dalmulder [link]
Normalcy 
Practical steps 
Don’t wait for special occasions 
Work in public 
Photo by Marc Dalmulder [link]
Accountability 
Photo by Hector Alejandro [link]
Accountability 
We can empathize 
AND hold others accountable 
We can offer support 
AND challenge people to grow
Accountability 
The ultimate goal 
Efficient learning and growth 
With minimal stress
Accountability 
But hold yourselves accountable 
Be transparent 
Ask for feedback 
(Subordinates won’t offer it unless you ask)
To sum up 
Photo by Pranav Yaddanapudi [link]
To sum up 
99% of coaching is self-coaching 
Mindset & emotion management 
Mindfulness & reflection 
Your coaching team
To sum up 
The culture matters 
Norms set the culture 
Safety, trust, intimacy 
Stress management 
Make feedback normal
Thanks & 
Photo by Alex Eflon [link] 
good-bye! 
www.edbatista.com

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Self-Coaching & Culture, September 2014

  • 1. Self-coaching Photo by Seth Anderson [link] & culture September 12, 2014 Ed Batista
  • 2. Concepts #1 Photo by Lee Nachtigal [link]
  • 3. Concepts #1 Self-coaching Self-engagement Mindset Emotion management Mindfulness Coaching team Photo by Lee Nachtigal [link]
  • 4. Self-coaching 99% of coaching = self-coaching Not a solitary experience But self-directed Photo by Seth Anderson [link] Read More
  • 5. Self-engagement Photo by lian xiaoxiao [link] Read More
  • 6. Self-engagement Starting point Two aspects 1. An attitude toward ourselves 2. A dialogue with ourselves Photo by lian xiaoxiao [link]
  • 7. Attitude Open to learning Capable of change A work in progress Growth mindset* Photo by lian xiaoxiao [link]
  • 8. Mindset Photo by Mike Disharoon [link]
  • 9. Mindset Carol Dweck Perceptions shape reality How do we perceive our abilities? How do we perceive our mistakes? Photo by Mike Disharoon [link] Read More
  • 10. Fixed Growth Talent & intelligence are inherent traits Mistakes are failures or character flaws Negative emotional response to mistakes Talent & intelligence can be developed Mistakes are learning opportunities Pay close attention to mistakes & learn more Mindset Adapted from Carol Dweck [link] Read More
  • 11. Dialogue Step outside our experience Observe ourselves and reflect Alone and with others Regular practices Photo by lian xiaoxiao [link]
  • 12. Self-engagement Practical steps Observe our mindset Dedicate time for reflection After-action reviews and journaling Coaching conversations* Photo by lian xiaoxiao [link]
  • 13. Emotion Photo by Samantha Marx [link] management
  • 14. Emotion management Regulation ≠ suppression Photo by Samantha Marx [link]
  • 15. Emotion management Four stages 1. Sense 2. Understand 3. Disclose 4. Express Photo by Samantha Marx [link]
  • 16. Emotion management 1. Sense Physiological experiences Physical self-awareness Know our “tells” Photo by Samantha Marx [link]
  • 17. Emotion management 2. Understand Conscious knowledge Label and name (Vocabulary matters) See our patterns Photo by Samantha Marx [link] Read More
  • 18. Emotion management 3. Disclose Can I talk about feelings? With you? Here? Culture and norms matter* Photo by Samantha Marx [link] Read More
  • 19. Emotion management 4. Express Emotions  influence Using our complete toolkit Taking action AND refraining from action Photo by Samantha Marx [link]
  • 20. Emotion management Practical steps Self-care (exercise and sleep) Talking about feelings Mindfulness* Photo by Samantha Marx [link]
  • 21. Mindfulness Photo by Strevo [link]
  • 22. Mindfulness Non-judgmental awareness and acceptance of experience
  • 23. Mindfulness THE self-development tool Critical to emotion management Executive function
  • 24. Mindfulness Meditation A workout, not a break Neuroplasticity Impact in just a few minutes… …with regular practice Read More
  • 25. Mindfulness Meditation Journaling Time in nature Regular reflective practice
  • 26. Mindfulness Practical steps Meditate 1 minute a day (Increase over time; commitment is key) 3 bullets at the beginning & end of the day Spend 1 hour a week in nature
  • 27. Coaching team Photo by Mitch Barrie [link]
  • 28. Coaching team Not a solitary experience We need partners Borrow a pre-frontal cortex Key is knowing what we need Photo by Mitch Barrie [link]
  • 29. Coaching team Practical steps Use your colleagues “10 minutes of questions” It takes practice Photo by Mitch Barrie [link]
  • 30. Concepts #2 Photo by Lee Nachtigal [link]
  • 31. Concepts #2 Feedback-rich culture Safety, trust, intimacy Stress management Positive feedback Normalcy Accountability Photo by Lee Nachtigal [link]
  • 32. Feedback-rich Photo by Kennisland [link] culture
  • 33. Feedback-rich culture Individual skills ≈ genes Environment determines their expression Feedback is a function of culture Photo by Kennisland [link]
  • 34. Feedback-rich culture Norms determine the culture And YOUR behavior sets the norms Individual skill = necessary but insufficient Photo by Kennisland [link] Read More
  • 35. Safety, trust Photo by Carly Lesser & Art Drauglis [link] & intimacy
  • 36. Safety, trust & intimacy THE foundation Safety = Will we hurt each other? Trust = Do we believe each other? Intimacy = Can we make the private public? Photo by Carly Lesser & Art Drauglis [link] Read More
  • 37. Safety, trust & intimacy Think about this team What behaviors make it safer? What behaviors make it less safe? What behaviors build trust? What behaviors erode trust? Photo by Carly Lesser & Art Drauglis [link]
  • 38. Safety, trust & intimacy Practical steps Invest in relationships (Emotional bank accounts) Respect—and expand—your comfort zone Make it OK to say “Not now” Photo by Carly Lesser & Art Drauglis [link]
  • 39. Stress management Photo by Josh Giovo [link]
  • 40. Stress management Feedback is stressful Critical to reduce stress (our own & others’)
  • 41. Stress management Remember our models SCARF Avoid triggering a threat response in others Reframe and manage our own threat response Read More
  • 42. Stress management Remember our models The net Don’t assume we know their intention Don’t assume we know their response Focus on behavior and disclose OUR response
  • 43. Positive feedback Photo by Scott Cutler [link]
  • 44. Positive feedback Often unsaid Missed opportunities Balance over time is key Express more heartfelt appreciation Read More
  • 45. Positive feedback Practical steps Start small Praise effort and persistence Offer some positive feedback…and stop
  • 46. Normalcy Photo by Marc Dalmulder [link]
  • 47. Normalcy Make feedback normal Not a performance review Leaders = role models You make it OK (or not) Photo by Marc Dalmulder [link]
  • 48. Normalcy Practical steps Don’t wait for special occasions Work in public Photo by Marc Dalmulder [link]
  • 49. Accountability Photo by Hector Alejandro [link]
  • 50. Accountability We can empathize AND hold others accountable We can offer support AND challenge people to grow
  • 51. Accountability The ultimate goal Efficient learning and growth With minimal stress
  • 52. Accountability But hold yourselves accountable Be transparent Ask for feedback (Subordinates won’t offer it unless you ask)
  • 53. To sum up Photo by Pranav Yaddanapudi [link]
  • 54. To sum up 99% of coaching is self-coaching Mindset & emotion management Mindfulness & reflection Your coaching team
  • 55. To sum up The culture matters Norms set the culture Safety, trust, intimacy Stress management Make feedback normal
  • 56. Thanks & Photo by Alex Eflon [link] good-bye! www.edbatista.com