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Evangelizing and Designing Voice User Interface: Adopting VUI in a GUI world

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Enterprise UX Meetup
Enterprise UX Meetup

Apple’s Siri and Google Now have ignited consumers’ interest in VUI by delivering valuable and delightful customer experiences. Innovative companies can leverage VUI solutions to create a competitive advantage. But how do you drive the adoption of VUI in an organization with a long GUI-only history? We'll share the frameworks we used to evangelize VUI to help you start your own grassroots VUI movement.

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EVANGELIZING & DESIGNING VOICE USER INTERFACE STEPHEN GAY 2014 ADOPTING VUI IN A GUI WORLD APRIL 2, 2014
@stephengay2014 EVOLUTION Command Line Interface (CLI) Graphical User Interface (GUI) Natural User Interface (NUI) Time Interactionswithtechnology Voice User Interface (VUI)
A VUI ENABLES PEOPLE TO USE THEIR VOICES AND INNATE LANGUAGE SKILLS TO INTERACT WITH TECHNOLOGY. DEFINE
TYPES OF INTERACTIONS
@stephengay2014 TYPES OF INTERACTIONIntegrationComplexity Customer Benefit
@stephengay2014 THE SECRETARY Recognize what is being said and record it
@stephengay2014 THE SECRETARY Recognize what is being said and record it
@stephengay2014 THE BOUNCER Recognize who is speaking
@stephengay2014 THE BOUNCER Recognize who is speaking
@stephengay2014 THE BOUNCER
@stephengay2014 THE GOPHER Execute simple orders
@stephengay2014 THE GOPHER Execute simple orders
APRIL 2, 2014
@stephengay2014 THE PERSONAL ASSISTANT Intelligently respond to natural language input
@stephengay2014 THE PERSONAL ASSISTANT Intelligently respond to natural language input
@stephengay2014 THE PERSONAL ASSISTANT
@stephengay2014 THE PERSONAL ASSISTANT
OPPORTUNTIES
@stephengay2014 OPPORTUNTIES HumanizeHands Free Extra Hand Shortcuts
@stephengay2014 HANDS FREE
APRIL 2, 2014
@stephengay2014 EXTRA HAND
@stephengay2014 HANDSFREE
@stephengay2014 SHORTCUTS
@stephengay2014 SHORTCUTS
@stephengay2014 HUMANIZE
@stephengay2014 HER
@stephengay2014 BRAINSTORM
PRINCIPLES
@stephengay2014 BE MULTI-MODAL VUI + GUI
@stephengay2014 PRINCIPLES IT’S DIFFERENT DESIGNING FOR SPEECH
@stephengay2014 PRINCIPLES
@STEPHENGAY DOWNLOAD THE PPT AND MATERIAL @stephengay2014

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Evangelizing and Designing Voice User Interface: Adopting VUI in a GUI world