Invisible Spend eBook
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Unmanaged travel is inevitable. It happens in even the best travel programs, and it happens often. 40% of managed travel falls outside corporate policy. 40-50% of bookings are booked without you knowing it. To capture this “invisible spend”—to know what and where your travelers are booking—you need a new way to think about it.
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Invisible Spend eBook
- 1. Manage it. Don’t fight unmanaged travel.
- 2. Unmanaged travel is inevitable. It happens in even the best travel programs, and it happens often. 40% of managed travel falls outside corporate policy1 40-50% of bookings are booked without you knowing it2 But when going to a conference requires a direct call to the conference hotel, or when people simply want to book at customer (not corporate) rates for customer visits, don’t you want them to spend more wisely? Especially if you can see that spend? To capture this “invisible spend”—to know what and where your travelers are booking—you need a new way to think about it. More rules and more of the same simply aren’t going to cut it. 1 Source: PhoCusWright’s U.S. Business Traveler: Managed, Unmanaged, and Rogue 2012 Report 2 Source: Article by Blogger Scott Gillespie, Feb 2014
- 3. Travelers are also getting easier to find, which makes them HARDER TO FIND. The airlines, the hotels, sites such as Travelocity®, Expedia® and Kayak®—they’re all focused on your travelers, and they’re offering easy (and often seemingly more affordable) ways to help your travelers book directly. They have social tools and mobile tools that make it super simple for your employees to book their trips directly. And when they book outside your system, you don’t know what they’re spending, when they’re flying or where they’re staying. That taxes not only your budget, but your duty of care.
- 4. Unmanaged travel isn’t a new idea. Capturing it is. The fight against unmanaged travel has been going on for decades, and as we’ve fought the costs of “invisible spend,” the problem has grown worse than anyone anticipated. It isn’t going away, but you can pull all the reservations outside your system into your system, giving yourself the best visibility into your spend no matter where that travel is booked. You get to take the reins on travel expenses—all your travel expenses— and you get it all with one simple solution from Concur.
- 5. With Concur TripLink, you can contain “invisible spend” without tightening constraints. Concur TripLink gives you the tools to tighten up your travel program while granting your travelers freedom when they need it. It allows you to capture all their itineraries— no matter where they’re booked. How? By creating direct links with suppliers and TMCs and integrating reservations booked outside your corporate booking tool. Your people book their trips. They email their itineraries into your Concur system. And you get to see it all.
- 6. Savings start with seeing. With every itinerary coming in and every booking captured, you’ll have all your travel data in one, easy-to- access place—so you can see precisely how to save. Visibility Gain insight into your travelers’ spending and buying behavior. Control Enforce your policies by opening them up, and complete audits on all transactions. Stronger Negotiations Get every discount you deserve.
- 7. There’s safety in numbers. When you can see the numbers. Because Concur TripLink captures every itinerary regardless of where it was booked, you can see where and when your team is traveling. If your system didn’t show (because it didn’t know) that an employee booked a trip to Honduras, you wouldn’t know if that traveler was trapped in a hurricane. With Concur TripLink, you will. If there’s an emergency, you can find your travelers, reach them, and get them out. This is diligent duty of care and full support across all your travel partners.
- 8. Have a great trip, even if you’re not going anywhere. When your travelers can connect any itinerary—no matter where it’s booked—to your system, not only do you get to see every inch of their itinerary, they get all their reservations in one, convenient place. Talk about perks. Easy and Instant Itineraries go to plans@concur.com or plans@tripit.com and are automatically populated into Concur. On-The-Go Travelers can manage hotel, air and car reservations from their smartphones. Personal Assistance Concur TripLink comes with TripIt Pro from Concur, for flight alerts, upgrades and more. Rewards Set price-to-beat and other incentives and reward the travelers who do what you want.
- 9. Concur TripLink: greater visibility, greater control. About Concur Concur is a leading provider of integrated travel and expense management solutions—helping 15,000 companies in more than 100 countries control costs and save time. Learn more at concur.com. ©2013 Concur, all rights reserved. Concur is a registered trademark of Concur Technologies, Inc. All other company and product names are the property of their respective manufacturers. Specifications and other details listed are accurate as of printing, but may change without notice. HOME