SlideShare a Scribd company logo
1 of 16
Download to read offline
The	
  Basics	
  
SMEM	
  Landscape	
  
Social	
  Media	
  for	
  Emergency	
  Management	
  
	
  
Emergency	
  managers	
  have	
  started	
  to	
  realize	
  the	
  vital	
  role	
  social	
  media	
  can	
  play	
  in	
  
communica<ng	
  with	
  ci<zens	
  in	
  an	
  emergency	
  or	
  disaster.	
  
	
  
Communi<es	
  have	
  higher	
  expecta<ons	
  around	
  official	
  emergency	
  informa<on	
  
being	
  available.	
  
	
  
Public	
  expect	
  official	
  use	
  of	
  social	
  media	
  streams,	
  and	
  they	
  expect	
  emergency	
  
managers	
  to	
  monitor	
  and	
  respond	
  to	
  requests	
  for	
  help	
  over	
  these	
  streams	
  as	
  well.	
  
	
  
However,	
  few	
  emergency	
  response	
  organiza<ons	
  are	
  equipped	
  to	
  do	
  this	
  kind	
  of	
  
social	
  media	
  monitoring	
  and	
  communica<on	
  at	
  scale.	
  
	
  
Virtual	
  Opera<ons	
  Support	
  Team	
  
Virtual	
  Opera<ons	
  Support	
  (VOS)	
  for	
  emergency	
  management	
  &	
  disaster	
  recovery	
  
makes	
  use	
  of	
  new	
  communica<on	
  technologies	
  &	
  social	
  media	
  tools.	
  
	
  
A	
  team	
  of	
  trusted	
  agents	
  lend	
  support	
  via	
  the	
  internet	
  to	
  those	
  on-­‐site	
  who	
  may	
  
otherwise	
  be	
  overwhelmed	
  by	
  the	
  volume	
  of	
  data	
  generated	
  during	
  a	
  disaster.	
  
	
  
VOS	
  Teams	
  (VOST)	
  are	
  ac<vated	
  to	
  perform	
  specific	
  func<ons	
  in	
  support	
  of	
  affected	
  
organiza<ons	
  &	
  jurisdic<ons.	
  Each	
  VOST	
  has	
  a	
  Team	
  Leader	
  that	
  reports	
  directly	
  to	
  the	
  
affected	
  organiza<on/jurisdic<on.	
  
	
  
Addi<onal	
  VOSTs	
  may	
  be	
  established	
  and	
  ac<vated	
  to	
  coordinate	
  the	
  work	
  &	
  maintain	
  
an	
  effec<ve	
  span	
  of	
  control.	
  
What	
  is	
  a	
  VOST?	
  
Trusted	
  agents	
  organized	
  and	
  directed	
  by	
  Emergency	
  
Management	
  agencies.	
  
VOST	
  will	
  help	
  expand	
  the	
  EM’s	
  ability	
  to	
  engage	
  with	
  the	
  
public	
  before,	
  during	
  emergencies,	
  and	
  as	
  part	
  of	
  the	
  
recovery	
  phase.	
  
	
  
Engaged	
  
Community	
  
Resources	
  
How	
  can	
  VOST	
  assist	
  EM	
  Agencies?	
  
Tasked	
  
•  Informa<on	
  finding	
  
•  Spot	
  Trends	
  	
  
•  Informa<on	
  dissemina<on	
  
Autonomous	
  
•  Monitoring	
  public	
  voice	
  
•  Amplifying	
  official	
  message	
  
•  Monitor	
  
•  Analyse	
  
•  Curate	
  
•  Amplify	
  
VOST	
  Instance	
  Cycle	
  
Disaster	
  occurs/event	
  
selected	
  
Decision	
  to	
  ac<vate.	
  
Ac<vated	
  by	
  EOC	
  or	
  self	
  
ac<vated	
  to	
  ensure	
  
data	
  is	
  collated	
  ASAP	
  
Set	
  tasks,	
  priori<es,	
  
schedule,	
  tools/
plaYorms	
  
VOST	
  expands/contracts	
  
according	
  to	
  Incident	
  
command	
  principles	
  
Deac<va<on,	
  discussion,	
  
documenta<on,	
  
	
  AAR	
  
Exercises	
  between	
  
ac<va<ons	
  to	
  stay	
  
current	
  on	
  tools	
  	
  
&	
  plaYorms	
  	
  
Concept	
  
VOST	
  Ac<va<on	
  
VOST	
  Team	
  Lead	
  
and	
  Agency	
  Liaison	
  
ac<vate	
  team,	
  
(or	
  VOST	
  decides	
  
to	
  self-­‐deploy	
  if	
  	
  
pre-­‐arranged)	
  
VOST	
  Team	
  Lead	
  
ac<vates	
  local	
  
and	
  nonlocal	
  team	
  
members	
  
TL	
  
Ac<va<ons	
  may	
  vary	
  and	
  be	
  subject	
  to	
  change	
  based	
  on	
  pre	
  arrangements	
  with	
  EM	
  agencies.	
  	
  
Importance	
  of	
  having	
  both	
  local	
  AND	
  
non-­‐local	
  VOST	
  team	
  members	
  
	
  
	
  	
  	
  	
  	
  VOST	
  local	
  members	
  have	
  strong	
  loca<on	
  &	
  cultural	
  knowledge,	
  yet	
  in	
  <mes	
  of	
  disaster,	
  
team	
  members	
  outside	
  area	
  are	
  oZen	
  needed	
  &	
  called	
  upon	
  to	
  assist.	
  
Reflects	
  2012	
  VOST	
  Teams	
  
 
Choose	
  tools	
  and	
  services	
  that	
  work	
  across	
  mul<ple	
  opera<ng	
  systems,	
  and	
  on	
  mobile	
  
devices	
  to	
  create	
  resilient,	
  flexible	
  and	
  scalable	
  info	
  sharing	
  systems	
  that	
  allow	
  
volunteers	
  and	
  agencies	
  to	
  communicate	
  and	
  share	
  informa<on	
  as	
  easily	
  as	
  possible.	
  
Importance	
  of	
  having	
  both	
  local	
  AND	
  
non-­‐local	
  VOST	
  team	
  members	
  
	
  
VOST Presentation - The Basics
Collabora<ve	
  tools	
  &	
  social	
  media	
  
plaYorms	
  are	
  ever	
  changing…	
  
	
  
Here	
  are	
  some	
  of	
  the	
  plaYorms	
  used	
  by	
  VOST.	
  	
  
We	
  are	
  always	
  researching	
  and	
  tes<ng	
  new,	
  innova<ve	
  technological	
  solu<ons	
  in	
  
order	
  to	
  deliver	
  the	
  very	
  best	
  digital	
  support	
  for	
  EM	
  agencies.	
  
	
  
Social	
  Networking	
  |	
  Micro	
  blogging	
  |	
  Websites/	
  Blogs	
  |	
  SMS	
  |	
  Photo/	
  Video	
  Sharing	
  |	
  Mobile	
  Web	
  &	
  ApplicaIons	
  |	
  CollaboraIve	
  plaLorms	
  	
  
Using	
  addi<onal	
  trained	
  resources	
  is	
  
NOT	
  a	
  new	
  idea!	
  
Amateur	
  Radio	
  volunteers	
  con<nue	
  
to	
  support	
  communica<on	
  for	
  the	
  
emergency	
  opera<ons	
  center	
  (EOC)	
  
in	
  the	
  US.	
  
In	
  conjunc<on	
  with	
  the	
  Digital	
  
Opera<ons	
  Center,	
  the	
  Red	
  
Cross	
  also	
  announced	
  the	
  
crea<on	
  of	
  a	
  Digital	
  Volunteer	
  
Program.	
  	
  
How	
  do	
  we	
  make	
  it	
  work?	
  
 
VOST	
  and	
  the	
  recovery	
  phase	
  of	
  an	
  
emergency	
  or	
  natural	
  disaster	
  
	
  
VOST	
  will	
  become	
  a	
  cri<cal	
  addi<onal	
  resource	
  for	
  EM	
  organiza<ons	
  in	
  
working	
  to	
  verify	
  and	
  curate	
  BIG	
  data	
  during	
  disasters.	
  The	
  concept	
  bridges	
  
no<ons	
  of	
  professional,	
  volunteer	
  and	
  community	
  to	
  support	
  the	
  emergency	
  
management	
  effort	
  in	
  <mes	
  of	
  need.	
  
	
  
	
  	
  
	
  
Sources	
  /	
  Reference	
  Material	
  
•  John	
  Owen	
  Butler	
  -­‐	
  VOST	
  at	
  the	
  Na<onal	
  Severe	
  Weather	
  Workshop	
  
•  iDisaster	
  via	
  Kim	
  Stephens	
  (Trial	
  by	
  Fire)	
  
•  Scod	
  Reuter	
  (VOST)	
  thinkdisaster.com	
  blog	
  
•  Jeff	
  Phillips	
  (VOST)	
  
•  VOSG.us	
  
	
  
End	
  of	
  PresentaIon	
  
	
  
	
  
	
  
	
  
Presenta<on	
  by	
  
Scod	
  Reuter	
  -­‐	
  @sct_r	
  
Caroline	
  Milligan	
  -­‐	
  @Caz_Milligan	
  
Stay	
  tuned	
  for	
  next	
  
in	
  the	
  series	
  :	
  
VOST	
  Ac<va<on	
  

More Related Content

What's hot

Use of social media in crisis communication
Use of social media in crisis communicationUse of social media in crisis communication
Use of social media in crisis communicationTeamD5
 
Social Media in Crisis Communication
Social Media in Crisis CommunicationSocial Media in Crisis Communication
Social Media in Crisis CommunicationFridel Makun (Msc.)
 
The future: social media and online tech and what it means for emergency plan...
The future: social media and online tech and what it means for emergency plan...The future: social media and online tech and what it means for emergency plan...
The future: social media and online tech and what it means for emergency plan...Ben Proctor
 
Collaboration Technology for Public Health and Humanitarian Action and Global...
Collaboration Technology for Public Health and Humanitarian Action and Global...Collaboration Technology for Public Health and Humanitarian Action and Global...
Collaboration Technology for Public Health and Humanitarian Action and Global...Taha Kass-Hout, MD, MS
 
Safecast long version oct 2015
Safecast long version oct 2015Safecast long version oct 2015
Safecast long version oct 2015Safecast
 
Emergency Management in the age of social convergence
Emergency Management in the age of social convergenceEmergency Management in the age of social convergence
Emergency Management in the age of social convergencePatrice Cloutier
 
Lew Short emergency response & recovery conference
Lew Short emergency response & recovery conferenceLew Short emergency response & recovery conference
Lew Short emergency response & recovery conferenceBlackash Bushfire Consulting
 
Woodbury Pnnl Conference 3 10 2010 A
Woodbury   Pnnl Conference 3 10 2010 AWoodbury   Pnnl Conference 3 10 2010 A
Woodbury Pnnl Conference 3 10 2010 AJarrod Olson
 
20090117 Ver 2.0 Community Disaster Incident Response
20090117   Ver 2.0   Community Disaster  Incident Response20090117   Ver 2.0   Community Disaster  Incident Response
20090117 Ver 2.0 Community Disaster Incident ResponseUtkarsh Verma
 
Big Data from Social Media and Crowdsourcing in Emergencies
Big Data from Social Media and Crowdsourcing in EmergenciesBig Data from Social Media and Crowdsourcing in Emergencies
Big Data from Social Media and Crowdsourcing in EmergenciesThomas Dybro Lundorf
 
A Framework to Identify Best Practices: Social Media and Web 2.0 Technologies...
A Framework to Identify Best Practices: Social Media and Web 2.0 Technologies...A Framework to Identify Best Practices: Social Media and Web 2.0 Technologies...
A Framework to Identify Best Practices: Social Media and Web 2.0 Technologies...Connie White
 
Disasters 2.0: Real Time Collaboration: Documentation and Mapping
Disasters 2.0: Real Time Collaboration: Documentation and MappingDisasters 2.0: Real Time Collaboration: Documentation and Mapping
Disasters 2.0: Real Time Collaboration: Documentation and MappingConnie White
 
New media: Potential for the ICRC
New media: Potential for the ICRCNew media: Potential for the ICRC
New media: Potential for the ICRCSanjana Hattotuwa
 
January 5th Social Media Review and Practices
January 5th Social Media Review and PracticesJanuary 5th Social Media Review and Practices
January 5th Social Media Review and Practicesduker3100
 
Utilizing Community Volunteered Information to Enhance Disaster Situational A...
Utilizing Community Volunteered Information to Enhance Disaster Situational A...Utilizing Community Volunteered Information to Enhance Disaster Situational A...
Utilizing Community Volunteered Information to Enhance Disaster Situational A...Mirjam-Mona
 

What's hot (19)

Use of social media in crisis communication
Use of social media in crisis communicationUse of social media in crisis communication
Use of social media in crisis communication
 
Social Media in Crisis Communication
Social Media in Crisis CommunicationSocial Media in Crisis Communication
Social Media in Crisis Communication
 
The future: social media and online tech and what it means for emergency plan...
The future: social media and online tech and what it means for emergency plan...The future: social media and online tech and what it means for emergency plan...
The future: social media and online tech and what it means for emergency plan...
 
Pier webinar
Pier webinarPier webinar
Pier webinar
 
Collaboration Technology for Public Health and Humanitarian Action and Global...
Collaboration Technology for Public Health and Humanitarian Action and Global...Collaboration Technology for Public Health and Humanitarian Action and Global...
Collaboration Technology for Public Health and Humanitarian Action and Global...
 
Safecast long version oct 2015
Safecast long version oct 2015Safecast long version oct 2015
Safecast long version oct 2015
 
Emergency Management in the age of social convergence
Emergency Management in the age of social convergenceEmergency Management in the age of social convergence
Emergency Management in the age of social convergence
 
Lew Short emergency response & recovery conference
Lew Short emergency response & recovery conferenceLew Short emergency response & recovery conference
Lew Short emergency response & recovery conference
 
Woodbury Pnnl Conference 3 10 2010 A
Woodbury   Pnnl Conference 3 10 2010 AWoodbury   Pnnl Conference 3 10 2010 A
Woodbury Pnnl Conference 3 10 2010 A
 
20090117 Ver 2.0 Community Disaster Incident Response
20090117   Ver 2.0   Community Disaster  Incident Response20090117   Ver 2.0   Community Disaster  Incident Response
20090117 Ver 2.0 Community Disaster Incident Response
 
Microsoft Solutions for Good Proposal from Caravan Studios
Microsoft Solutions for Good Proposal from Caravan StudiosMicrosoft Solutions for Good Proposal from Caravan Studios
Microsoft Solutions for Good Proposal from Caravan Studios
 
Big Data from Social Media and Crowdsourcing in Emergencies
Big Data from Social Media and Crowdsourcing in EmergenciesBig Data from Social Media and Crowdsourcing in Emergencies
Big Data from Social Media and Crowdsourcing in Emergencies
 
SafeNight Demo Deck
SafeNight Demo DeckSafeNight Demo Deck
SafeNight Demo Deck
 
A Framework to Identify Best Practices: Social Media and Web 2.0 Technologies...
A Framework to Identify Best Practices: Social Media and Web 2.0 Technologies...A Framework to Identify Best Practices: Social Media and Web 2.0 Technologies...
A Framework to Identify Best Practices: Social Media and Web 2.0 Technologies...
 
Disasters 2.0: Real Time Collaboration: Documentation and Mapping
Disasters 2.0: Real Time Collaboration: Documentation and MappingDisasters 2.0: Real Time Collaboration: Documentation and Mapping
Disasters 2.0: Real Time Collaboration: Documentation and Mapping
 
4Bells: mobilize known volunteers quickly and effectively
4Bells: mobilize known volunteers quickly and effectively4Bells: mobilize known volunteers quickly and effectively
4Bells: mobilize known volunteers quickly and effectively
 
New media: Potential for the ICRC
New media: Potential for the ICRCNew media: Potential for the ICRC
New media: Potential for the ICRC
 
January 5th Social Media Review and Practices
January 5th Social Media Review and PracticesJanuary 5th Social Media Review and Practices
January 5th Social Media Review and Practices
 
Utilizing Community Volunteered Information to Enhance Disaster Situational A...
Utilizing Community Volunteered Information to Enhance Disaster Situational A...Utilizing Community Volunteered Information to Enhance Disaster Situational A...
Utilizing Community Volunteered Information to Enhance Disaster Situational A...
 

Similar to VOST Presentation - The Basics

#GSMCon2016 Virtual Team Presentation
#GSMCon2016 Virtual Team Presentation#GSMCon2016 Virtual Team Presentation
#GSMCon2016 Virtual Team PresentationCheryl Bledsoe
 
Virtual Operations Support Team
Virtual Operations Support TeamVirtual Operations Support Team
Virtual Operations Support TeamDavid Sweigert
 
Emergency Medical Services (EMS) in Vietnam_2014
Emergency Medical Services (EMS) in Vietnam_2014Emergency Medical Services (EMS) in Vietnam_2014
Emergency Medical Services (EMS) in Vietnam_2014Kevin Tran, MBA
 
ICT and Disaster Risk Reduction
ICT and Disaster Risk ReductionICT and Disaster Risk Reduction
ICT and Disaster Risk ReductionGisli Olafsson
 
EMS Emergecy Medical Services / Road Trauma
EMS Emergecy Medical Services / Road TraumaEMS Emergecy Medical Services / Road Trauma
EMS Emergecy Medical Services / Road TraumaDatonix.it
 
XTreme Collaboration Hub - Carl Taylor
XTreme Collaboration Hub - Carl TaylorXTreme Collaboration Hub - Carl Taylor
XTreme Collaboration Hub - Carl TaylorCrisisCommons
 
Design of Emergency Response Management Information Systems
Design of Emergency Response Management Information SystemsDesign of Emergency Response Management Information Systems
Design of Emergency Response Management Information Systemsglobal
 
Situation Awareness with IT for Regional Disaster Mangement Workshop
Situation Awareness with IT for Regional Disaster Mangement WorkshopSituation Awareness with IT for Regional Disaster Mangement Workshop
Situation Awareness with IT for Regional Disaster Mangement WorkshopChamindra de Silva
 
Emergency operations center basic training
Emergency operations center basic trainingEmergency operations center basic training
Emergency operations center basic trainingTim Howson
 
Evolution of the Sahana Open Source Project
Evolution of  the Sahana Open Source ProjectEvolution of  the Sahana Open Source Project
Evolution of the Sahana Open Source ProjectCOOPERACION 2.0 2009
 
Strive to Revive! Translating Science to Survival The HEARTSafe Community Co...
Strive to Revive! Translating Science to Survival The HEARTSafe Community Co...Strive to Revive! Translating Science to Survival The HEARTSafe Community Co...
Strive to Revive! Translating Science to Survival The HEARTSafe Community Co...David Hiltz
 
Security, Vulnerability & Redundancy in MN Broadband Infrastrcuture
Security, Vulnerability & Redundancy in MN Broadband InfrastrcutureSecurity, Vulnerability & Redundancy in MN Broadband Infrastrcuture
Security, Vulnerability & Redundancy in MN Broadband InfrastrcutureAnn Treacy
 
Crowdsourcing and crowfeeding - second version
Crowdsourcing and crowfeeding - second versionCrowdsourcing and crowfeeding - second version
Crowdsourcing and crowfeeding - second versionAnahi Iacucci
 
UN OCHA presentation
UN OCHA presentationUN OCHA presentation
UN OCHA presentationglobal
 
MWW Expertise: Legal Crisis Communications
MWW Expertise: Legal Crisis CommunicationsMWW Expertise: Legal Crisis Communications
MWW Expertise: Legal Crisis CommunicationsMWWPR
 
Support For Adult Activities Throughout The Age Spectrum...
Support For Adult Activities Throughout The Age Spectrum...Support For Adult Activities Throughout The Age Spectrum...
Support For Adult Activities Throughout The Age Spectrum...Wendy Boyd
 
Final Course Project - Crisis Communication PlanAssignment Instr.docx
Final Course Project - Crisis Communication PlanAssignment Instr.docxFinal Course Project - Crisis Communication PlanAssignment Instr.docx
Final Course Project - Crisis Communication PlanAssignment Instr.docxssuser454af01
 

Similar to VOST Presentation - The Basics (20)

#GSMCon2016 Virtual Team Presentation
#GSMCon2016 Virtual Team Presentation#GSMCon2016 Virtual Team Presentation
#GSMCon2016 Virtual Team Presentation
 
Vost white paper 2013
Vost white paper 2013Vost white paper 2013
Vost white paper 2013
 
Virtual Operations Support Team
Virtual Operations Support TeamVirtual Operations Support Team
Virtual Operations Support Team
 
VOST Training/Exercise Program - Epicenter Media & Training Info Deck
VOST Training/Exercise Program - Epicenter Media & Training Info DeckVOST Training/Exercise Program - Epicenter Media & Training Info Deck
VOST Training/Exercise Program - Epicenter Media & Training Info Deck
 
Emergency Medical Services (EMS) in Vietnam_2014
Emergency Medical Services (EMS) in Vietnam_2014Emergency Medical Services (EMS) in Vietnam_2014
Emergency Medical Services (EMS) in Vietnam_2014
 
ICT and Disaster Risk Reduction
ICT and Disaster Risk ReductionICT and Disaster Risk Reduction
ICT and Disaster Risk Reduction
 
EMS Emergecy Medical Services / Road Trauma
EMS Emergecy Medical Services / Road TraumaEMS Emergecy Medical Services / Road Trauma
EMS Emergecy Medical Services / Road Trauma
 
XTreme Collaboration Hub - Carl Taylor
XTreme Collaboration Hub - Carl TaylorXTreme Collaboration Hub - Carl Taylor
XTreme Collaboration Hub - Carl Taylor
 
Design of Emergency Response Management Information Systems
Design of Emergency Response Management Information SystemsDesign of Emergency Response Management Information Systems
Design of Emergency Response Management Information Systems
 
Situation Awareness with IT for Regional Disaster Mangement Workshop
Situation Awareness with IT for Regional Disaster Mangement WorkshopSituation Awareness with IT for Regional Disaster Mangement Workshop
Situation Awareness with IT for Regional Disaster Mangement Workshop
 
Emergency operations center basic training
Emergency operations center basic trainingEmergency operations center basic training
Emergency operations center basic training
 
Evolution of the Sahana Open Source Project
Evolution of  the Sahana Open Source ProjectEvolution of  the Sahana Open Source Project
Evolution of the Sahana Open Source Project
 
Strive to Revive! Translating Science to Survival The HEARTSafe Community Co...
Strive to Revive! Translating Science to Survival The HEARTSafe Community Co...Strive to Revive! Translating Science to Survival The HEARTSafe Community Co...
Strive to Revive! Translating Science to Survival The HEARTSafe Community Co...
 
Security, Vulnerability & Redundancy in MN Broadband Infrastrcuture
Security, Vulnerability & Redundancy in MN Broadband InfrastrcutureSecurity, Vulnerability & Redundancy in MN Broadband Infrastrcuture
Security, Vulnerability & Redundancy in MN Broadband Infrastrcuture
 
Crowdsourcing and crowfeeding - second version
Crowdsourcing and crowfeeding - second versionCrowdsourcing and crowfeeding - second version
Crowdsourcing and crowfeeding - second version
 
UN OCHA presentation
UN OCHA presentationUN OCHA presentation
UN OCHA presentation
 
MWW Expertise: Legal Crisis Communications
MWW Expertise: Legal Crisis CommunicationsMWW Expertise: Legal Crisis Communications
MWW Expertise: Legal Crisis Communications
 
Support For Adult Activities Throughout The Age Spectrum...
Support For Adult Activities Throughout The Age Spectrum...Support For Adult Activities Throughout The Age Spectrum...
Support For Adult Activities Throughout The Age Spectrum...
 
Epaccs lessons learned
Epaccs lessons learnedEpaccs lessons learned
Epaccs lessons learned
 
Final Course Project - Crisis Communication PlanAssignment Instr.docx
Final Course Project - Crisis Communication PlanAssignment Instr.docxFinal Course Project - Crisis Communication PlanAssignment Instr.docx
Final Course Project - Crisis Communication PlanAssignment Instr.docx
 

Recently uploaded

Communication Accommodation Theory Kaylyn Benton.pptx
Communication Accommodation Theory Kaylyn Benton.pptxCommunication Accommodation Theory Kaylyn Benton.pptx
Communication Accommodation Theory Kaylyn Benton.pptxkb31670
 
IPO OFFERINGS by mint hindustantimes.pdf
IPO OFFERINGS by mint hindustantimes.pdfIPO OFFERINGS by mint hindustantimes.pdf
IPO OFFERINGS by mint hindustantimes.pdfratnasehgal888
 
Burning Issue presentation of Zhazgul N. , Cycle 54
Burning Issue presentation of Zhazgul N. , Cycle 54Burning Issue presentation of Zhazgul N. , Cycle 54
Burning Issue presentation of Zhazgul N. , Cycle 54ZhazgulNurdinova
 
Machine learning workshop, CZU Prague 2024
Machine learning workshop, CZU Prague 2024Machine learning workshop, CZU Prague 2024
Machine learning workshop, CZU Prague 2024Gokulks007
 
The Real Story Of Project Manager/Scrum Master From Where It Came?!
The Real Story Of Project Manager/Scrum Master From Where It Came?!The Real Story Of Project Manager/Scrum Master From Where It Came?!
The Real Story Of Project Manager/Scrum Master From Where It Came?!Loay Mohamed Ibrahim Aly
 
Making AI Behave: Using Knowledge Domains to Produce Useful, Trustworthy Results
Making AI Behave: Using Knowledge Domains to Produce Useful, Trustworthy ResultsMaking AI Behave: Using Knowledge Domains to Produce Useful, Trustworthy Results
Making AI Behave: Using Knowledge Domains to Produce Useful, Trustworthy ResultsAccess Innovations, Inc.
 
ISO 25964-1Working Group ISO/TC 46/SC 9/WG 8
ISO 25964-1Working Group ISO/TC 46/SC 9/WG 8ISO 25964-1Working Group ISO/TC 46/SC 9/WG 8
ISO 25964-1Working Group ISO/TC 46/SC 9/WG 8Access Innovations, Inc.
 
Juan Pablo Sugiura - eCommerce Day Bolivia 2024
Juan Pablo Sugiura - eCommerce Day Bolivia 2024Juan Pablo Sugiura - eCommerce Day Bolivia 2024
Juan Pablo Sugiura - eCommerce Day Bolivia 2024eCommerce Institute
 
Communication Accommodation Theory Kaylyn Benton.pptx
Communication Accommodation Theory Kaylyn Benton.pptxCommunication Accommodation Theory Kaylyn Benton.pptx
Communication Accommodation Theory Kaylyn Benton.pptxkb31670
 
Circle Of Life Civics Presentation Burning Issue
Circle Of Life Civics Presentation Burning IssueCircle Of Life Civics Presentation Burning Issue
Circle Of Life Civics Presentation Burning Issuebdavis22
 

Recently uploaded (10)

Communication Accommodation Theory Kaylyn Benton.pptx
Communication Accommodation Theory Kaylyn Benton.pptxCommunication Accommodation Theory Kaylyn Benton.pptx
Communication Accommodation Theory Kaylyn Benton.pptx
 
IPO OFFERINGS by mint hindustantimes.pdf
IPO OFFERINGS by mint hindustantimes.pdfIPO OFFERINGS by mint hindustantimes.pdf
IPO OFFERINGS by mint hindustantimes.pdf
 
Burning Issue presentation of Zhazgul N. , Cycle 54
Burning Issue presentation of Zhazgul N. , Cycle 54Burning Issue presentation of Zhazgul N. , Cycle 54
Burning Issue presentation of Zhazgul N. , Cycle 54
 
Machine learning workshop, CZU Prague 2024
Machine learning workshop, CZU Prague 2024Machine learning workshop, CZU Prague 2024
Machine learning workshop, CZU Prague 2024
 
The Real Story Of Project Manager/Scrum Master From Where It Came?!
The Real Story Of Project Manager/Scrum Master From Where It Came?!The Real Story Of Project Manager/Scrum Master From Where It Came?!
The Real Story Of Project Manager/Scrum Master From Where It Came?!
 
Making AI Behave: Using Knowledge Domains to Produce Useful, Trustworthy Results
Making AI Behave: Using Knowledge Domains to Produce Useful, Trustworthy ResultsMaking AI Behave: Using Knowledge Domains to Produce Useful, Trustworthy Results
Making AI Behave: Using Knowledge Domains to Produce Useful, Trustworthy Results
 
ISO 25964-1Working Group ISO/TC 46/SC 9/WG 8
ISO 25964-1Working Group ISO/TC 46/SC 9/WG 8ISO 25964-1Working Group ISO/TC 46/SC 9/WG 8
ISO 25964-1Working Group ISO/TC 46/SC 9/WG 8
 
Juan Pablo Sugiura - eCommerce Day Bolivia 2024
Juan Pablo Sugiura - eCommerce Day Bolivia 2024Juan Pablo Sugiura - eCommerce Day Bolivia 2024
Juan Pablo Sugiura - eCommerce Day Bolivia 2024
 
Communication Accommodation Theory Kaylyn Benton.pptx
Communication Accommodation Theory Kaylyn Benton.pptxCommunication Accommodation Theory Kaylyn Benton.pptx
Communication Accommodation Theory Kaylyn Benton.pptx
 
Circle Of Life Civics Presentation Burning Issue
Circle Of Life Civics Presentation Burning IssueCircle Of Life Civics Presentation Burning Issue
Circle Of Life Civics Presentation Burning Issue
 

VOST Presentation - The Basics

  • 2. SMEM  Landscape   Social  Media  for  Emergency  Management     Emergency  managers  have  started  to  realize  the  vital  role  social  media  can  play  in   communica<ng  with  ci<zens  in  an  emergency  or  disaster.     Communi<es  have  higher  expecta<ons  around  official  emergency  informa<on   being  available.     Public  expect  official  use  of  social  media  streams,  and  they  expect  emergency   managers  to  monitor  and  respond  to  requests  for  help  over  these  streams  as  well.     However,  few  emergency  response  organiza<ons  are  equipped  to  do  this  kind  of   social  media  monitoring  and  communica<on  at  scale.    
  • 3. Virtual  Opera<ons  Support  Team   Virtual  Opera<ons  Support  (VOS)  for  emergency  management  &  disaster  recovery   makes  use  of  new  communica<on  technologies  &  social  media  tools.     A  team  of  trusted  agents  lend  support  via  the  internet  to  those  on-­‐site  who  may   otherwise  be  overwhelmed  by  the  volume  of  data  generated  during  a  disaster.     VOS  Teams  (VOST)  are  ac<vated  to  perform  specific  func<ons  in  support  of  affected   organiza<ons  &  jurisdic<ons.  Each  VOST  has  a  Team  Leader  that  reports  directly  to  the   affected  organiza<on/jurisdic<on.     Addi<onal  VOSTs  may  be  established  and  ac<vated  to  coordinate  the  work  &  maintain   an  effec<ve  span  of  control.  
  • 4. What  is  a  VOST?   Trusted  agents  organized  and  directed  by  Emergency   Management  agencies.   VOST  will  help  expand  the  EM’s  ability  to  engage  with  the   public  before,  during  emergencies,  and  as  part  of  the   recovery  phase.     Engaged   Community   Resources  
  • 5. How  can  VOST  assist  EM  Agencies?   Tasked   •  Informa<on  finding   •  Spot  Trends     •  Informa<on  dissemina<on   Autonomous   •  Monitoring  public  voice   •  Amplifying  official  message   •  Monitor   •  Analyse   •  Curate   •  Amplify  
  • 6. VOST  Instance  Cycle   Disaster  occurs/event   selected   Decision  to  ac<vate.   Ac<vated  by  EOC  or  self   ac<vated  to  ensure   data  is  collated  ASAP   Set  tasks,  priori<es,   schedule,  tools/ plaYorms   VOST  expands/contracts   according  to  Incident   command  principles   Deac<va<on,  discussion,   documenta<on,    AAR   Exercises  between   ac<va<ons  to  stay   current  on  tools     &  plaYorms     Concept  
  • 7. VOST  Ac<va<on   VOST  Team  Lead   and  Agency  Liaison   ac<vate  team,   (or  VOST  decides   to  self-­‐deploy  if     pre-­‐arranged)   VOST  Team  Lead   ac<vates  local   and  nonlocal  team   members   TL   Ac<va<ons  may  vary  and  be  subject  to  change  based  on  pre  arrangements  with  EM  agencies.    
  • 8. Importance  of  having  both  local  AND   non-­‐local  VOST  team  members              VOST  local  members  have  strong  loca<on  &  cultural  knowledge,  yet  in  <mes  of  disaster,   team  members  outside  area  are  oZen  needed  &  called  upon  to  assist.   Reflects  2012  VOST  Teams  
  • 9.   Choose  tools  and  services  that  work  across  mul<ple  opera<ng  systems,  and  on  mobile   devices  to  create  resilient,  flexible  and  scalable  info  sharing  systems  that  allow   volunteers  and  agencies  to  communicate  and  share  informa<on  as  easily  as  possible.   Importance  of  having  both  local  AND   non-­‐local  VOST  team  members    
  • 11. Collabora<ve  tools  &  social  media   plaYorms  are  ever  changing…     Here  are  some  of  the  plaYorms  used  by  VOST.     We  are  always  researching  and  tes<ng  new,  innova<ve  technological  solu<ons  in   order  to  deliver  the  very  best  digital  support  for  EM  agencies.     Social  Networking  |  Micro  blogging  |  Websites/  Blogs  |  SMS  |  Photo/  Video  Sharing  |  Mobile  Web  &  ApplicaIons  |  CollaboraIve  plaLorms    
  • 12. Using  addi<onal  trained  resources  is   NOT  a  new  idea!   Amateur  Radio  volunteers  con<nue   to  support  communica<on  for  the   emergency  opera<ons  center  (EOC)   in  the  US.   In  conjunc<on  with  the  Digital   Opera<ons  Center,  the  Red   Cross  also  announced  the   crea<on  of  a  Digital  Volunteer   Program.    
  • 13. How  do  we  make  it  work?  
  • 14.   VOST  and  the  recovery  phase  of  an   emergency  or  natural  disaster     VOST  will  become  a  cri<cal  addi<onal  resource  for  EM  organiza<ons  in   working  to  verify  and  curate  BIG  data  during  disasters.  The  concept  bridges   no<ons  of  professional,  volunteer  and  community  to  support  the  emergency   management  effort  in  <mes  of  need.          
  • 15. Sources  /  Reference  Material   •  John  Owen  Butler  -­‐  VOST  at  the  Na<onal  Severe  Weather  Workshop   •  iDisaster  via  Kim  Stephens  (Trial  by  Fire)   •  Scod  Reuter  (VOST)  thinkdisaster.com  blog   •  Jeff  Phillips  (VOST)   •  VOSG.us    
  • 16. End  of  PresentaIon           Presenta<on  by   Scod  Reuter  -­‐  @sct_r   Caroline  Milligan  -­‐  @Caz_Milligan   Stay  tuned  for  next   in  the  series  :   VOST  Ac<va<on  

Editor's Notes

  1. Expectations of the public.
  2. Definition of what a vost is…..
  3. What is a VOST?Virtual Operations Support (VOS) as applied to emergency management and disaster recovery is an effort to make use of new communication technologies and social media tools so that a team of trusted agents can lend support via the internet to those on-site who may otherwise be overwhelmed by the volume of data generated during a disaster.Source: ( @sct_r ) iDisaster http://idisaster.wordpress.com/2012/02/13/what-is-a-virtual-operations-support-team/
  4. VOST expands/contracts according to IC principles:- Be prepared to call for assistance from more #SMEM volunteers or other VOSTs as needed. This highlights the importance of establishing trusted relationships with #SMEM community early.Deactivation, discussion, documentation, AARAfter instance is completed, continue backchannel discussion, discuss what worked &amp; what didn’t, document and report, share with the #SMEM and #VOST involved in incident. (collaborative text)VOST exercises between activations to stay current on tools and social media platforms.#SMEMWater#SMEMchat#VOSTchat#30Days30Ways
  5. VOST local members have strong location &amp; cultural knowledge, yet in times of disaster, team members outside area are often needed &amp; called upon to assist.
  6. Choose tools and services that work across multiple operating systems, and on mobile devices to create resilient, flexible and scalable info sharing systems that allow volunteers and agencies to communicate and share information as easily as possible.
  7. Graphic to illustrate the “backchannel” or non-public resources as opposed to the public-facing resources.Note that some resources are used both for backchannel and for public sharing.Our plans are to build our backchannel resources, then build activation-specific public-facing resources. This is because, as was learned on the Shadow Lake fire activation, we want to make it clear from the start what incident the team is supporting. This can be done by choosing an instance-specific name and using that name for all public-facing tools.NOTE: If you are an EM for a specific location: town, city or county, you may prefer to set up location specific public-facing tools in preparation for emergencies, using them for preparedness and outreach; this does not preclude you from setting up additional instance specific public-facing resources in large scale events or disasters.
  8. An important part of VOST practice is ongoing training and exercising on platforms and tools, and testing of new tools, as they are constantly changing and new ones are coming out every day. Having a running chat with your VOST and participating in the VOST leadership forum and #SMEMchat will help keep teams aware of the latest.
  9. Emergency responders have long utilized Volunteer Technical Communities, such as ham radio volunteers, to assist with communications in emergencies. Social Media volunteers are just the latest group to step up to assist.Amateur Radio volunteers continue to support communication for the emergency operations center (EOC) in the US.In conjunction with the Digital Operations Center, the Red Cross also announced the creation of a Digital Volunteer Program. The digital volunteers will play a critical role in working to verify and curate an incredible volume of data during disasters, notifying Digital Operations Center staff of online trends and situational information that can inform disaster-response efforts Equally important, they will engage with people affected by disasters, providing them with critical safety information, resources and comforting messages.
  10. Obtain Mandate/ endorcement from EM Practitioners – Exec. Dependant on objectives, seek funding to project manage, train, raise awareness, purchase infrastructure, travel to regional EM orgs.Guidelines, process, best practice, policy, protocol. Align with strategic goals.Trust is vital to successful use of VOST. Project management of trial, exercise, awareness campaign. Short, Medium, long term objectives for VOST. Align with key milestones in NZ EM. Develop regional internal EM VOST. Team, Tools and Training, impact factors. Engagement with PIO (PIM) comms staff public sector.
  11. Listening, monitoring, directing Humanitarian assistance where it is needed. What does the community HAVE, what does the community NEED? Connect people, direct. Create a record (log) from the very beginning of the emergency/ disaster. Traceable record for AAR. Collaborative (permission based – to assist handoffs, shift changes).
  12. Referencing sources.
  13. Author (s)