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Integrated Marketing Summit “Integrated Social Media”  10/21/10
Agenda ,[object Object]
Nicholson Kovac
Theory of Social (Media) Influence
Where to Start?
Social Media Engagement & Integration
Closing Thoughts
Dunbar’s law (150 connections)
Q&A,[object Object]
Shameless Self-Pub Integrated Marketing Communications (agency) Full service Located in Kansas City, MO 45/55 B2C vs. B2B Past B2B Agency of Year (2x) Strategic-driven creative Integration New website & blog
Utica, New York Des Moines, Iowa Harrison, Arkansas Toledo, Ohio Philadelphia, Pennsylvania St. Paul, Minnesota 20 Clients 100 Brands Omaha, Nebraska
Nicholson Kovac and Social Media NK New Media Studies Agriculture Veterinarian & Pet Owner Health Care Professionals Interesting insights
Dining Room Table Example
Theory of Influence Second-order Influence is very powerful 1810 followers on Twitter = Influence of Nearly 12.7M Dan 1170 Followers = 16.9M Peer Influence (esp. B2B) How do We Find the Key Influencers? Technology!
Theory of Influence 50 “followers” vs. 10k What if? CEOs Quality vs. quantity Don’t underestimate the power of 1:1! Your friends’ friends Talk (influence) within their channel
Business Cases – Social Media ,[object Object]
Dunkin’ Donuts KC
Lead/Sales
Retention/Up-sell
Customer Service (sCSR)
Overlay Other Data (Web, Sales, SEM, Media)
Community Relations
Track ROI
Integration with Marketing,[object Object]
Social Media = Real-time Focus Group
Social Media Monitoring Brands Competitive Landscape Marketplace Issues Identify Key Influencers (KOLs) Social Media Channels Alerts
Free Monitoring Tools ,[object Object]
Social Mention.com
Multi-channel
Topsy.com
Tweets/photos
Trackur
Email alerts
Kurrently
Twitter/Facebook
MonitorThis.com
Multi-channel,[object Object]
Good tips to remember Best Practices at the Macro Level
Race to Urgency
Social Clutter
Resources & Training Start with savvy volunteers  Small committed team Multi-discipline PR, MTKG, HR, etc On-call (be ready!) “Think roles, not people” @CraigMeurer Crisis management plan 6:30pm on a Friday Respond via channel (Twitter, YouTube, etc) Domino’s (pizza) mistake
Social Media Profiles ,[object Object]
Profile, tags, URL
Reserve your profiles (even if you don’t plan to use)

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