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Our Situation
1.5 Million County residents
54 Public Libraries
49 Libraries in Consortium
8.5 million item database
970,000+ Registered Library
   Users
Where We Started
Software training as libraries
  joined the consortium
Large User Group meetings to
  continue training on the
  software
Individual training for staff new
  to the software
Photo courtesy Suffolk County Library Association
Photo courtesy Suffolk County Library Association
Training
Step-by-step
Task Oriented
Software specific

“Follow these
steps and you will
be able to
perform the
necessary task.”
OK, now press
                                                          a Key…
                                                       No, not the “a”
                                                            key!




Photo courtesy Riverhead Free Library, Riverhead, NY
http://www.flickr.com/photos/quisnovus/5458167711/
http://www.flickr.com/photos/multnomahcountylibrary/5579094894/
Photo taken at North Shore Public Library, Shoreham, NY
Where We Hope to Go
Training   Learning
•Demonstrate specific        •Understand
behavior or actions          information concepts
•Focus on techniques and     and context
process                      •Developing judgment
•Oriented towards            •Transferrable skills
specific tasks               •Responsibility on
•Responsibility on trainer   Learner
•Short term, when            •Long-Term, Ongoing
needed
Training Site ca. 2003
Training Site ca. 2006
Training Site ca. 2006
What We’re Adding
Personalized Info Streams
Discussion Forums
Interactive Learning Activities
Collaborative Workspaces
Self Driven Training Resources
Distance Learning
Training Site 2011
    (in development)
Communication ca. 2000
Communication Changes
Targeted to specific interests
 and information needs
Using mainstream technologies to
 provide information access
Providing feedback opportunities
Communication ca. 2011
Communication ca. 2011
Communication ca. 2011
Communication ca. 2011
New Training Facilities
New Class Approach
Webinars – to replace demos,
 lectures and Q&A sessions
Screencasts – for basic training
 needs
Hands on Workshops – interactive
 learning
Discussion Groups
Teaching about Teaching




                http://www.lifewisdominstitute.org/learningpyramid.html
Teaching Concepts

         X
How to Search the OPAC

21st Century Search Tools and
 Techniques

         X
Making a Facebook Profile

Online Privacy and Identity
 Management
Multimedia Tools
Games and Activities




http://members.tripod.com/matthew_lyon/generators/millionaireGenerator.html   http://www.says-it.com/jeopardy/
Challenges
Responsibility
Motivation
Funding
Pace of Change




                 http://www.flickr.com/photos/jocke66/470466274/
“Employers tend to confuse
training and learning.
Training gets done to you.
Learning is something an
individual does themselves.”

          - Ian Delaney
            http://twopointouch.com/2008/business/sit-and-listen/
http://wrightstuffmusic.com/2010/08/05/blooms-taxonomy-from-pirates-of-the-caribbean/
http://sceptre2.drupalgardens.com/sites/sceptre2.drupalgardens.com/files/learning%20jpg.JPG
Questions?

Emily Clasper
Suffolk Cooperative Library System



emily@suffolknet.org
http://eclasper.com
Twitter: @eclasper

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