2012 SMB Disaster Preparedness Survey Global Results May 2012

Disaster Preparedness Survey
Global Results

Copyright © 2012 Symantec Corporation. All rights reserved.

Methodology
• Survey performed by ReRez
• 2,053 global organizations
– 30 countries
• NAM 2
• LAM 14
• EMEA 5
• APJ 9
• Cross-industry

Copyright © 2012 Symantec Corporation. All rights reserved. 2

Virtualization, Cloud and Mobility Gaining SMB Traction
• 35% using mobile devices to access business information
• 34% implementing or already engaged in server virtualization
• 43% implementing or already engaged in private cloud
• 40% implementing or already engaged in public cloud


Effect of Disaster Preparedness Top of Mind for SMBs
• For many SMBs, the effect these tech initiatives had on disaster
preparedness had a moderate to large effect on their decision
• 36% for mobility
• 34% for server virtualization
• 37% for private cloud
• 34% for public cloud


Early Adopters Enjoying Better Disaster Preparedness
• For those who did proceed, the impact was positive
– 71% for server virtualization
– 43% for private cloud
– 41% for public cloud
– 36% for mobility


Recommendations
• Start planning now
• Implement strategic technologies
• Protect your information completely
• Review and test your disaster preparedness


Appendix
All questions included


Demographics


Q3: How many employees does your organization have in all
locations worldwide?
4 or less 0%

5 to 49 42%

50-99 22%

100 to 249 36%

250 to 499 0%

500 to 999 0%

1,000 to 2,499 0%

2,500 to 4,999 0%

5,000 or more 0%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%


Q4: What is your organization's primary industry?
Agriculture and Food Processing 3%
Aviation – aircraft, air traffic control, airports 0%
Chemical products 2%
Construction 9%
Eating and drinking services, accommodations 2%
Education, Learning and Support 6%
Energy - Electric power production 1%
Energy - Oil and gas production and processing 1%
Energy - Oil, gas and power transmission and distribution 1%
Finance and Insurance 5%
Government 2%
Information Technology 11%
Legal 1%
Living-related and personal services and amusement services 2%
Manufacturing 10%
Media 1%
Marketing Services (including Advertising) 2%
Mass Transit and Rail 0%
Pharmaceuticals 1%
Healthcare provider, hospital 1%
Healthcare provider, private office 1%
Healthcare provider, outpatient facility 1%
Healthcare payers/health plans 0%
Healthcare Life Sciences/manufacturers 1%
Public services (law enforcement, fire and emergency, other) 2%
Public works (water and waste water) 1%
Shipping, freight, and postal services 1%
Real estate and goods rental and leasing 3%
Scientific research, professional and technical services 4%
Telecommunications -Communication Service Providers (CSPs) 3%
Telecommunications - Cable Companies and Multiple Cable TV System Operators (MSOs) 1%
Telecommunications - Network Equipment Providers (NEPs) 1%
Telecommunications - Managed Service Providers (MSPs) 1%
Wholesale and Retail 9%
Other 12%
0% 2% 4% 6% 8% 10% 12% 14%


Q5: Which of the following best describes the area of the company
in which you work?
Executive/Senior Management 63%

Finance 0%

Human Resources 0%

Operations/Production 0%

Legal 0%

IT 37%

Marketing/Sales 0%

Distribution 0%

Other (Please specify) 0%

Not sure 0%

0% 10% 20% 30% 40% 50% 60% 70%


Q5: Which of the following best describes the area of the company
in which you work?

IT
37%

Executive/Senior
Management
63%


Q6: Which of the following best describes the scope of your
management or purchase decision making authority for your
computer resources?

I do not manage computing resources 0%

A department or workgroup 0%

One or more divisions at your site, but not the entire site 0%

Only the site at which you work 13%

More than one of your company sites, but not the entire company 14%

Your entire company or enterprise 74%

0% 10% 20% 30% 40% 50% 60% 70% 80%


Q36: What types of natural disasters occur from time to time at one
or more of your locations?
Volcanic action 5%

Tsunamis 5%

Tornadoes 9%

Wildfires 12%

Hurricanes 14%

Blizzards 19%

Other (please specify) 21%

Earthquakes 25%

Floods 30%

0% 5% 10% 15% 20% 25% 30% 35%


Q37: How many of each of the following natural disasters did your
organization experience at any of its locations in the past 12
months?
100%
90%
80%
45%
70% 63%
60% 74% 75% 77%
84% 85% 86% 89% 90% 91%
50%
40% 33% 0
30% 1 or 2
20%
20% 3 to 5
15% 18% 17% 15%
10% 10% 11% 9% 8%
3% 3% 6% 6% 4% 7% 6% 5% 6 to 8
4% 4% 1% 1% 2%
2% 4%
1% 4%
1% 4% 4% 3%
1% 3%
0% 0% 0% 1%
0% 1%
0% 0% 1%
0% 9 or more


Q37: How many of each of the following natural disasters did your
organization experience at any of its locations in the past 12
months?
(Saw at least one)
Volcanic action 9%

Terrorism, war or civil unrest 10%

Tornadoes 11%

Wildfires 14%


Hurricanes 16%

Earthquakes 23%

Industrial accident 25%

Floods 26%

Storm 37%

Power outage 55%

0% 10% 20% 30% 40% 50% 60%


Q39: How many outages did your organizations experience caused
by each of the following?
100%
90%
80%
47%
70% 55%
69% 73%
60% 80% 80% 82% 82% 86% 88% 89% 91% 91% 92%
50%
40%
34%
30% 30% 0
20% 22% 18% 1 or 2
13% 14% 13% 10% 12%
10% 10% 9% 8% 7% 3 to 5
3% 6% 6% 5% 4% 4%
1% 4% 5% 5% 4%
3% 2%
2% 2%
0% 1%
1% 1%
0% 2%
1% 3% 1% 3%
1% 3%
1% 3%
1% 3%
1% 2%
1% 3%
1%
0% 0% 0% 0% 0% 0% 0% 6 to 8
9 or more


Q39: How many outages did your organization experience caused
by each of the following?
(Saw at least one)
Terrorism, war or civil unrest 8%
Volcanic action 9%
Tornadoes 9%
Wildfires 11%
Hurricanes 12%
Earthquakes 14%
Hacker attack that brought systems down 18%
Industrial accident 20%
Floods 20%
Storm 27%
Misconfiguration or user error that brought systems down 31%
Hardware, software or network failure 45%
Power outage 53%

0% 10% 20% 30% 40% 50% 60%


Q40: Please characterize the outages you have experienced:
(Means shown)
12

11
10

8

6

4 5

2

0
Longest outage (in hours) Average outage length (in hours)


Q40: Please characterize the outages you have experienced:
(Medians shown)
3.5

3
3

2.5

2

1.5

1
1

0.5

0
Longest outage (in hours) Average outage length (in hours)


Q41: In a typical or average outage, which of the following costs
does your organization experience?

Reduced stock price 7%

Costs to comply with regulations after an attack 10%

Damaged brand reputation 12%

Lost revenue 29%

Loss of data 32%

Labor costs to recover from the outage 34%

Lost productivity 52%

0% 10% 20% 30% 40% 50% 60%


Q42: What is your current level of disaster preparedness?

Not at all prepared 6%

Not very prepared 16%

Neutral 31%

Somewhat prepared 35%

Extremely prepared 11%

0% 5% 10% 15% 20% 25% 30% 35% 40%


Q43: What is the status of your disaster recovery plan?

We don’t have one and have no plans to create one 22%

We are discussing creating a plan 33%

We are currently creating a plan 19%

We have a plan 26%

0% 5% 10% 15% 20% 25% 30% 35% 40%


Q44: Why do you not have a disaster recovery plan?

Other (Please specify) 4%

Lack of skills/unqualified personnel 14%

Too expensive 15%

Lack of resources 15%

Our computer systems are not that critical to our business 20%

Never occurred to us to have one 39%

Not a priority 41%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%


Q45: What is your level of trust in your ability to restore from the
backups that you have?

Extremely confident 21%

Somewhat confident 42%

Neutral 27%

Not very confident 9%

Not at all confident 1%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%


Q46: How often do you backup each of the following kinds of data?
1 - Never 2 - Less than once a year 3 - Annually 4 - Quarterly 5 - Monthly 6 - Weekly 7 - Daily
100%
13% 11% 11% 10%
90%
16%
20%
30%
17% 16%
80% 16%
17%
21%
70% 22%
16% 17%
16%
60% 15%
20%
21% 12%
50% 12% 13%
19% 12%
17% 8%
40% 7% 7%
7%
14% 5% 5%
4% 6%
30% 15%
13%
9%
20% 9%
7% 7% 30% 31% 32% 34%
10% 4% 6%
13%
9% 9%
0%
Primary server Local drives on Local drives on Private cloud Smartphones Public cloud Tablets
storage desktop computers laptops storage storage


(At least annually)

Tablets 62%

Public cloud storage 63%

Smartphones 64%

Private cloud storage 65%

Local drives on laptops 80%

Local drives on desktop computers 85%

Primary server storage 87%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


(At least quarterly)

Tablets 53%


Smartphones 56%





0% 10% 20% 30% 40% 50% 60% 70% 80% 90%


(At least monthly)

Tablets 42%


Smartphones 44%





0% 10% 20% 30% 40% 50% 60% 70% 80%


(At least weekly)

Tablets 25%


Smartphones 28%





0% 10% 20% 30% 40% 50% 60%


Q47: Of all the data in your organization, what percentage is
currently backed up?
100%

90%

80%

70%
70%
66%
60%

50%

40%

30%

20%

10%

0%
Mean Median


Q48: What is your level of trust in your ability to restore from the
backups that you have?



Neutral 25%



0% 5% 10% 15% 20% 25% 30% 35% 40% 45%


Q49: How many times have you experienced a recovery failure in
the past 12 months?
5

4
4

3

2

1

0
0
Mean Median


Q50: What were the consequences of the recovery failures you
have faced in the past 12 months?

Fines 10%

Damage to our brand or reputation 13%

Financial loss 35%

Lost productivity 41%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%


Q51: How often do you archive the following kinds of data?
1 - Never 2 - Less than once a year 3 - Annually 4 - Quarterly 5 - Monthly 6 - Weekly 7 - Daily
100%
12% 11%
16% 19% 15%
90%
23% 24%

80% 18%
19%
20% 18%
70% 20%
19% 19%
60% 19% 20%
20%
19%
17%
50% 18% 19%
15%
40% 17% 14%
15% 14%
15% 14%
30% 11%
12% 11%
12% 10%
20% 11% 11% 7% 7%
6% 7% 7%
10% 5% 5%
13% 13% 14% 16% 17%
9% 9%
0%
Documents (Word, Excel, PowerPoint, etc.)
Business-critical Application and operating systemcalendar applications
application data Email and files Non business-critical application Multimedia files not associated with your
Website-related materials
data


(At least annually)

Multimedia files not associated with your website 76%

Website-related materials 78%

Non business-critical application data 79%

Email and calendar applications 80%

Application and operating system files 81%

Business-critical application data 86%

Documents (Word, Excel, PowerPoint, etc.) 86%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%


(At least quarterly)








0% 10% 20% 30% 40% 50% 60% 70% 80%


(At least monthly)








0% 10% 20% 30% 40% 50% 60% 70%


(At least weekly)








0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%


Q52: What is your level of trust in your archival system?



Neutral 28%



0% 5% 10% 15% 20% 25% 30% 35% 40% 45%


Q53: Do you have an offsite failover plan in place?

Yes
43%

No
57%


Q54: What is your level of trust in your offsite failover plan?



Neutral 24%



0% 5% 10% 15% 20% 25% 30% 35% 40% 45%


Q55: What is the status of your involvement with server
virtualization?

We don’t virtualize our servers and have no plans to do so 33%

We are discussing server virtualization 34%

We are currently implementing server virtualization 20%

We have already engaged in server virtualization 14%

0% 5% 10% 15% 20% 25% 30% 35% 40%


Q56: How has your engagement with server virtualization affected
your overall disaster preparedness?

Significantly lowered our preparedness 1%

Somewhat lowered our preparedness 2%

Neutral 26%

Somewhat increased our preparedness 29%

Significantly increased our preparedness 42%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%


Q57: How prevalent is the use by your employees of mobile
devices (such as smartphones and tablets) to access business
information while out of the office?

This does not happen 19%

Almost not at all 17%

Neutral 29%

This happens a moderate amount of time 26%

This happens all the time 9%

0% 5% 10% 15% 20% 25% 30% 35%


Q58: How much has the use by your employees of mobile devices
to access business information affected your overall disaster
preparedness?



Neutral 51%



0% 10% 20% 30% 40% 50% 60%


Q59: What is the status of your involvement with private cloud
computing?

We don’t use private cloud computing and have no plans to do so 29%

We are discussing using private cloud computing 22%

We are currently implementing private cloud computing 21%

We have already engaged in private cloud computing 22%

I am not sure what private cloud computing is 6%

0% 5% 10% 15% 20% 25% 30% 35%


Q60: How much has your use of private cloud computing affected



Neutral 46%



0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%


Q61: What is the status of your involvement with public cloud
computing?

We don’t use public cloud computing and have to plans to do so 33%

We are discussing using public cloud computing 23%

We are currently implementing public cloud computing 20%

We have already engaged in public cloud computing 20%

I am not sure what public cloud computing is 5%

0% 5% 10% 15% 20% 25% 30% 35%


Q62: How much has your use of public cloud computing affected



Neutral 48%



0% 10% 20% 30% 40% 50% 60%


Q63: How did concerns about and objectives for disaster
preparedness affect your decision to participate or not participate in
the following types of computing initiatives?
1 - No effect at all 2 - Very little effect 3 - Neutral 4 - Moderate effect 5 - Very large effect
100%
10% 9% 7% 9%
90%

80% 27% 25%
27% 27%
70%

60%

50% 35% 36%
34% 35%
40%

30%
9% 11% 9%
11%
20%

10% 19% 17% 20% 21%

0%
Private cloud computing Use of mobile devices to access Server virtualization Public cloud computing
business information


Q63: How did concerns about and objectives for disaster
preparedness affect your decision to participate or not participate in
the following types of computing initiatives?
(Moderate/Very large effect)

Public cloud computing 34%

Server virtualization 34%

Use of mobile devices to access business information 36%

Private cloud computing 37%

0% 5% 10% 15% 20% 25% 30% 35% 40%


Q64: How have the following factors affected your overall disaster
preparedness?
1 - No effect at all 2 - Very little effect 3 - Neutral 4 - Moderate effect 5 - Very large effect
100%
7% 8% 6%
11%
90%

80% 26% 24% 25%
24%
70%

60%

50% 38% 39%
38% 39%
40%

30%

13% 13% 13%
20% 13%

10% 17% 17%
15% 15%
0%
Inadequate budgets Too busy with other technology Lack of interest from Difficulties with staffing at the
issues management correct level or with the right skill
sets


Q64: How have the following factors affected your overall disaster
preparedness?
(Moderate/Very large effect)

Difficulties with staffing at the correct level or with the right skill sets 31%

Lack of interest from management 33%

Too busy with other technology issues 33%

Inadequate budgets 35%

0% 5% 10% 15% 20% 25% 30% 35% 40%


2012 SMB Disaster Preparedness Survey Global Results May 2012

Recommended

Recommended

More Related Content

Viewers also liked

Viewers also liked (10)

Similar to 2012 SMB Disaster Preparedness Survey Global Results May 2012

Similar to 2012 SMB Disaster Preparedness Survey Global Results May 2012 (20)

More from Symantec

More from Symantec (20)

Recently uploaded

Recently uploaded (20)

2012 SMB Disaster Preparedness Survey Global Results May 2012