Architecture & planning for web & intranet, software & even ERP systems integrations. Design planning and stages, project management and implementation strategies. Inspired by GSU CiS IT Project Management Course team project.
2. Implementation Lifecycle
Define Build Validate Roll Out
Project Charter Configure App System Testing Go Live
Technical Specifications Unit Testing End User Training Support System
Project Plan Project Control Readiness Assessment Post Mortem
3. What s the Problem?
In 1995 there was an estimated $59 billion in cost
overruns and $81 billion on cancelled software
projects
80% of user issues are related to lack of
understanding of rather than a problem with the
system
Since Go Live comes at the end of the process it s
activities are often used to absorb all the mishaps
that came before:
35% of Project Managers admit to shortchanging end-user training
39% of Project Managers claim insufficient knowledge transfer
4. Now the Fun Really Begins!!!
Project Go Live may be the symbolic the end of a
project but many projects fail due to what occurs
during and post Go Live
Common Issues
Lack of early buy in from end users
Poor Support during early phases
Proper Testing (including representative set of actual end users)
5. Web Marketing & Build Process Flow
- Jake Aull 3/2011
Customer/ Identify Approve Provide Copy/ Approve Copy/ Approve Approve
Approving Desires Plan Content Info Direct Image Look/Feel Execution
Partnership Plan Co-branding/ Coordinate Links/
Marketing Link-Building/SNS Directories/Partners
Strategy/ Plan Confirm
Planning Monitor
Deliverables Search Plan
P.M./Q.A./ Document Plan/Coordinate Proof- Plan/Coordinate Direct Linking/ Q.A./P.M./ SNS/SoMe
Traffic Revise?
Deliverables Content ing Brand/Image Nav/Location Proofing Placement
Plan Link- Keyword I.D./SNS/ PPC Buys/
SEM/SEO Building Search Planning Placement
Write Finalize Copy/ Write SNS/SoMe/
Copy- Copy Anchor Text Link Messaging
writing
Create Look/
Image/ Feel
Design
Architecture/ Execute/ Fix/
Development/ Build Plan Build Finalize
Build
Identify KPIs &
Analytics Monitor
Traffic Projections
Run Automated CRM/DB
Tech Tools/ Keyword Testing Integration
Automation
6. Now the Fun Really Begins!!!
Drive Successful Project Go Live
Assure appropriate acceptance test
Facilitate adoption management activities
Assure proper training
For an intranet, leverage core project team members (or "super users") to
provide general support and answer simple, process and system focused
questions
Drive appropriate hand over to customer, and plan Tech Support
Address need for stabilization phase (performance improvement,
debug, maintainence, etc.)
7. Do you think like IT PMs?
Wave Approach for Deployment
Project broken down into smaller pieces
Gant Chart
9. Communications
Communications
Importance of Stakeholder Buy-In
What s In It For Me (WIIFM)
Matching an Intranet Build to Company Culture & Processes
Clear and Honest Communication
Post-Implementation Communications
Stakeholder Involvement
Research, Surveys & Focus Groups
Usability Testing
Pilot or Beta Testing
10. Social Intranet Architecture Planning
The following pages show uprfont strategies and project schedule plan for a social intranet project
(roles = project manager, IA and art director). Also here is composed client survey, to
determine client departmental social media comfort and capabilities, to drive the social
component of the intranet architecture and training requirements and schedule. Finally, after
research and plans are affirmed and completed, sitemapping begins (a sample website sitemap
proposal is shown).
These are common indications of a strategic planning approach to IA projects;
research and client usability and understanding make for the best plans and final products.
Jake Aull | Zen Fires Web Marketing | jake@zenfires.com | 404.259.5550 | ZenFires.com
11.
12. Social Architecture Survey http://www.surveymonkey.com/s/6G3Q9PG
Social Architecture Survey for Users Exit this survey
*1. What social/web or mobile channels do you prefer for accessing info,
communications or document collaboration?
Channel I'd want most
My most preferred for My general favorite Two or more channels I
for use at work
personal constructive channel for personal wish I could combine
(assume it was
use fun or chat for work use
allowed)
Facebook
Twitter
I.M./chat
Forums
Blogs
LinkedIn
Foursquare/Yelp
YouTube
GoogleDocs or similar
doc-collaboration
Digg/StumbleUpon
Delicious.com
RSS reader (e.g.
Google Reader)
None; I don't use
such sites
Other (please list
below)
Other (please specify)
*2. Generally speaking, how would you rate the following for social media usage?
Comfortable (but
Instructor; helps Beginner(s) or
Power user(s) not extreme) Non-user(s)
others use rare usage
user(s)
1 of 5 12/4/11 8:25 PM
13. Social Architecture Survey http://www.surveymonkey.com/s/6G3Q9PG
Comfortable (but
Instructor; helps Beginner(s) or
Power user(s) not extreme) Non-user(s)
others use rare usage
user(s)
Myself
My immediate
co-workers
My boss/superiors
Others I work with
(e.g., outside my
department)
Please
*3. On info-sharing in the work place...
Absolutely; essential! Generally yes Possibly No; fine as is
Do you feel
communications
between you and
other co-workers or
departments should
be better?
Why or how?
*4. On improving info-sharing at work...
What kinds of
information could be
shared better?
What types of files
could be shared
better?
What types of
media/channels
should be used and
better shared?
Please write any
additional thoughts on
2 of 5 12/4/11 8:25 PM
14. Social Architecture Survey http://www.surveymonkey.com/s/6G3Q9PG
this.
*5. Assume you had all the time, knowledge and means available to increase your
web-based communications in your work.
What work information
would you personally
share?
Who would you make
it available to at work?
How would you prefer
to do it?
If you had no
limitations, what sites
would you use?
Other thoughts
*6. Assume you could have immediate access to any work-relevant info you wanted,
online, when you began your work day. What would info or links would you want on
your "personal home page" (e.g., calendar, chat, reference guides, etc.)?
*7. About your current work-based computer and web use:
What email or
communications
program or website do
you use and
appreciate most in
your work?
What features do you
like most about this?
What more do you
wish it could do?
Other thoughts on
work-based computer
preferences?
*8. What mobile device do you have and/or would you use for work-related activities (if
systems allowed)?
Cell phone (no apps)
Apple iPhone
3 of 5 12/4/11 8:25 PM
15. Social Architecture Survey http://www.surveymonkey.com/s/6G3Q9PG
Smart phone (other than iPhone)
iPad
Tablet (not iPad)
None
Other (please discuss below)
Other (please specify)
9. In what decade were you born?
1930s or before
1940s
1950s
1960s
1970s
1980s
1990s
2000s
*10. What department or area do you work in?
Done
Powered by SurveyMonkey
Create your own free online survey now!
4 of 5 12/4/11 8:25 PM
16. Proposed sitemap for Client.website Home‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ Log in ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ mail list sign up Top corner utility nav
|
|
| | | | |
main navigation About Us/Corporate Info Who We Serve Products Resources/News & Blog Contact Pg count = 30
| | | | |
Who We Are Client list (logo pg) Chrome Case Studies Directions
| | | |
Mission/vision Brokers ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ DA2 for Brokers CH at Work Press Releases
| | | |
| Get Started Health Navigator Blog
| | |
| DA2 ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ What is it? Speaking Events
Employers ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ Why Use Us? |
| | Why we're unique
| Get Started |
| Who uses it?
| |
Employees ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐
DA2 for Employees How do I start?
(footer menu): All above, +‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ mail list sign up ‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ sitemap
‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐ Legal?
LEGEND:
Olive green box item = main nav menu item Another winning sitemap
lt green box item = sub menu drop‐down item for use by:
grey box item = side drop sub‐sub menu Jake Aull | www.zenfires.com
white box item = utility nav or footer menu item jake@zenfires.com | 404.259.5550
Dotted box = possible, future menu item?
Green &/or italic text = Descripter text not going on website
17. Training/Support
Training
What s In It For Me (WIIFM)
Audience-Directed Training
Explain specific benefits to the trainees
Blended Training Media
Classroom
Webinars / Online simulations
Extensive FAQ s
Support
Determine Technical / Functional Support Plan
Appropriate Level of Transition
Determine Medium for Collecting User Feedback
Collection of feedback
Establish governance team to prioritize future enhancements
18. Important Factors
Intense cross-functional coordination of resources
required
Training, Stakeholder Involvement, and Support efforts require
coordination across the organization.
Risk Analysis and planning are key to a successful
launch
IT and stakeholders must review potential project pitfalls and
develop strategies to minimize the business impact of potential
failures.
Be aware of key deadlines and business targets
Web systems are implemented to increase efficiencies and improve
the company s ability to grow. Intranet implementations and go live
dates may have a direct impact to the company s financials.
19. Project Management in Web
Wave implementations and Post-Mortem
Analysis
Wave implementations can benefit from the use of post-mortem
analysis after each wave to prepare a lessons learn and improve
product launch through each wave.
Project Network and Critical Path Analysis
Go Live requires many resources from many different units within the
organization. Regular network analysis will alert project managers to
schedule problems.
Risk Analysis
The analysis during go-live is key to allow the business to continue to
function and operate.
Mum and Deaf Effect
Project Managers should encourage open discussion of issues and
develop strategies to bring implementation issues to light.
20. Extra/Additional - References
Warren McFarlen. Providian Trust: Tradition and Technology.
Mark Keil. Pulling the Plug: Software Project Management and the Problem
of Project Escalation
H. Jefferson Smith and Mark Keil. Mum s the Word. Beyond Computing.
Fifteen_Questions_for_Every_Software_Supplier
project management tips
software_edition
Software_as_a_service
Vicenzo Morabitoa, Stefano Pacea and Pietro Previtalia. ERP Marketing
and Italian SMEs Bocconi University Bocconi University University of
Pavia.
Recommendations from blogs
Eric Krell. The Great Debate: ERP vs BOB
ZIGZAG Marketing Training
ZIGZAG-Tip-41---Transform-PMM-to-SM
David Kull. Anatomy of a 4GL Disaster. Computer Decisions.
Tom DeMarco. The Deadline
12 Cardinal Sins of ERP Implementation.
Let s Get REAL. Employee Program Case Study.