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Social media plan template 2012 handout my copy

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Samantha Daleiden
Samantha Daleiden

Social Media Plan worksheet with some ideas and examples in it as well. Focused toward CACFP Sponsors

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Samantha Kay-Daleiden Marshall, M.A. Twitter: @Child_Care_Info Minute Menu Systems, LLC www.ChildCareInfo.com samantha@minutemenu.com Facebook: Minute Menu and ChildCareInfo.com Social Media Plan Worksheet – Child and Adult Care Food Program Page1 Social Media Plan Part 1 –GOALS! 1. What Do We Want to Accomplish with the Use of Social Media? Make a list of general goals you would like to achieve with social media.E.g.: Community Interaction, Outreach, Education a. [Example: Provider Outreach] b. [Example: Immediate Updates] c. [Example: Provider Interaction] d. [Example: Education] e. [Example: Consume Information] f. [Example: Donations] g. [Example: Internal Communication/Education] 2. Opportunity Overview and Key Success Factors Make a list of specific goals that Social Media will help you achieve. E.g.: Improve ontime claim submission, enable provider interaction, market trainings, or recruit providers a. [Example: A constant reminder of what our agency has to offer] b. [Example: Improve ontime claim submissions.] c. [Example: Positive imaging for agency and CACFP] d. [Example: Parent and Provider Education about CACFP] e. [Example: Improve training attendance] f. [Example: Remind providers about the CACFP rules] g. [Example: Share online nutritional and CACFP Resources] h. [Example: Share Thoughts and Resources with office and offsite staff] Part 2 – Plan It! 3. Project Scope Phase 1:Industry. Look around to see what CACFP agencies and other child care organizations are doing. Consider what would work for your agency as you peruse these profiles. Learn from what has already been done. a. [Example: Agency A: Twitter, Facebook, Flickr] i. [Example:Post Articles, Activities, Advocacy] [Add a link for easy reference] ii. [Example:ReTweet a lot, not much original stuff] [Add a link for easy reference] iii. [Example:Posts pictures of office staff] [Add a link for easy reference] b. Example: Agency B i. Facebook 1. Articles (education) – don’t just share ore repost but comment on the articles posted 2. Topics are all relevant to child care in general not just nutrition or CACFP 3. They do “Trivia Tuesday” – winners get a gift to share with the children 4. Share recipes 5. Did a poll about food safety 6. Communicate with providers
Samantha Kay-Daleiden Marshall, M.A. Twitter: @Child_Care_Info Minute Menu Systems, LLC www.ChildCareInfo.com samantha@minutemenu.com Facebook: Minute Menu and ChildCareInfo.com Social Media Plan Worksheet – Child and Adult Care Food Program Page2 Phase 2: Planning & Scheduling. Carefully plan the Social Media Program, select which social media channels you are going to use (i.e. Facebook, Twitter, Youtube, LinkedIn), create a posting schedule, select contributors, dates, times, topics, etc. Channels List the social media channels you plan to use. You may want to consider doing one at a time or starting with a couple and consider using others later. Be sure to set a goal for when you would like to start which channel. c. [Our Agency will start with Facebook] a. [We Will Begin Twitter After We Have Gotten Comfortable w/ Facebook] b. [We may explore YouTube and Pinterest further down the line] Posting Schedule Write down how many times a day/week/month and what time (afternoon/morning/night/weekend/weekday) you plan to post. It might help to set up this schedule on an Outlook calendar or if you don't have outlook you can use Google calendar (make it shared if there is more than one contributor). Set up recurring events to remind you about posts and information that you need to share on the designated channel. [Consider your weekly/monthly calendar (claim time etc) and set up a schedule] [**Some Hints For your Scheduling: A common question is "how often do I post on your channels?" One of my favorite answers to this question is to set expectations for your followers and then follow that schedule. Be consistent. If you only have time to Tweet once a day, post on Facebook twice a week and blog once a month, that is fine because your users know what to expect and will not be disappointed if you don't post on Facebook 3 times a day. Another common response is this: Twitter is meant for quick and constant information, if you haven't been active with your Twitter presence for a whole week your feed will be considered stale. Facebook doesn't have to be as consistent as Twitter but should try to update it once a week to make sure your page is up-to-date. Blogging is another dimension because it takes a lot more time to make your posts, you can't just retweet or share so if you wanted to post a blog once a month and do it consistently that is good. They suggest not going more than 6 weeks with a blog.] Contributors [Propose who would be responsible for posting and what kind of topics] Topics [Propose the types of topics/news/information you will post]
Samantha Kay-Daleiden Marshall, M.A. Twitter: @Child_Care_Info Minute Menu Systems, LLC www.ChildCareInfo.com samantha@minutemenu.com Facebook: Minute Menu and ChildCareInfo.com Social Media Plan Worksheet – Child and Adult Care Food Program Page3 Phase 3: Implementation.You have determined your channels and your schedule. Write down when and how you plan on implementing them. How and when are you going to set up your accounts? Who is going to do it? Phase 4: Integrated Marketing. Advise other departments and members of your agency that you are launching new social media channels. Let them know that you can work together to get the word out. You can provide an opportunity for them to get information posted on your social media channels. If your agency determines this is important, put together a schedule for these types of posts too, maybe have the person be a constant contributor. Phase 5:Reporting and Maintenance.Social Network Reach, Blog Postings, Referral Traffic, New Twitter Followers etc. Ongoing Maintenance will include, new postings, social media application updates, user interface etc. PART 3—Project Schedule, Success, Benefits, Resources 4. Project Schedule Make a project schedule to execute this plan. Take into account all that you wrote in the previous points.
Samantha Kay-Daleiden Marshall, M.A. Twitter: @Child_Care_Info Minute Menu Systems, LLC www.ChildCareInfo.com samantha@minutemenu.com Facebook: Minute Menu and ChildCareInfo.com Social Media Plan Worksheet – Child and Adult Care Food Program Page4 5. Key Success Factors Key Success Factors Justification Management, IT Buy-In IT Buy-In for approval of the chosen network Management Approval Cross Marketing Opportunities Consistency Consistency from the Social Network contributors is imperative for success 6. Qualitative/Intangible Business Benefits List the benefits to your agency. If they are monetary, state why. If they are meaningful in another way like the following, state those. a. Better provider/sponsor relationships b. Increase in website traffic c. Increase customer loyalty d. Establish credibility with our providers and potential providers e. Faster service response and resolution time 7. Required Resources for Implementation Staff resources: Contributors - Xhours/week Management in Sales, Marketing, Customer Service: Commitment to assist with goals, quick response rate from support and integration with normal sales/marketing process. 8. Social Media Resources http://socialmediatoday.com/ Social Media Marketing Group on Linked In http://mashable.com/social-media/ http://social-media.blognotions.com/ What Do I Say and How Do I Say It? 1. What four things should I consider when deciding what to talk about? ______________________________________________________________________
Samantha Kay-Daleiden Marshall, M.A. Twitter: @Child_Care_Info Minute Menu Systems, LLC www.ChildCareInfo.com samantha@minutemenu.com Facebook: Minute Menu and ChildCareInfo.com Social Media Plan Worksheet – Child and Adult Care Food Program Page5 2. Ideas for messages? _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ __________________________________ 3. How are Facebook and Twitter messages going to differ? _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ ______________________________________________________________________ 4. What does @ mean? ______________________________________________________________________ 5. What does # mean? For example: #ece or #preschool or #CACFP ______________________________________________________________________ 6. What does RT and MT mean? ______________________________________________________________________ 7. Hootsuite and Tweetdeck can help me by? _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ 8. What is Bit.ly? _________________________________________________________________________________________________________ ___________________________________ 9. Why would I want to use Bit.ly? ______________________________________________________________________ 10. PaperLi.com - check out paperli for______________________________________________________________________The Teach Preschool Daily and Child Care Info Daily and #childcare daily.

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Social media plan template 2012 handout my copy

  • 1. Samantha Kay-Daleiden Marshall, M.A. Twitter: @Child_Care_Info Minute Menu Systems, LLC www.ChildCareInfo.com samantha@minutemenu.com Facebook: Minute Menu and ChildCareInfo.com Social Media Plan Worksheet – Child and Adult Care Food Program Page1 Social Media Plan Part 1 –GOALS! 1. What Do We Want to Accomplish with the Use of Social Media? Make a list of general goals you would like to achieve with social media.E.g.: Community Interaction, Outreach, Education a. [Example: Provider Outreach] b. [Example: Immediate Updates] c. [Example: Provider Interaction] d. [Example: Education] e. [Example: Consume Information] f. [Example: Donations] g. [Example: Internal Communication/Education] 2. Opportunity Overview and Key Success Factors Make a list of specific goals that Social Media will help you achieve. E.g.: Improve ontime claim submission, enable provider interaction, market trainings, or recruit providers a. [Example: A constant reminder of what our agency has to offer] b. [Example: Improve ontime claim submissions.] c. [Example: Positive imaging for agency and CACFP] d. [Example: Parent and Provider Education about CACFP] e. [Example: Improve training attendance] f. [Example: Remind providers about the CACFP rules] g. [Example: Share online nutritional and CACFP Resources] h. [Example: Share Thoughts and Resources with office and offsite staff] Part 2 – Plan It! 3. Project Scope Phase 1:Industry. Look around to see what CACFP agencies and other child care organizations are doing. Consider what would work for your agency as you peruse these profiles. Learn from what has already been done. a. [Example: Agency A: Twitter, Facebook, Flickr] i. [Example:Post Articles, Activities, Advocacy] [Add a link for easy reference] ii. [Example:ReTweet a lot, not much original stuff] [Add a link for easy reference] iii. [Example:Posts pictures of office staff] [Add a link for easy reference] b. Example: Agency B i. Facebook 1. Articles (education) – don’t just share ore repost but comment on the articles posted 2. Topics are all relevant to child care in general not just nutrition or CACFP 3. They do “Trivia Tuesday” – winners get a gift to share with the children 4. Share recipes 5. Did a poll about food safety 6. Communicate with providers
  • 2. Samantha Kay-Daleiden Marshall, M.A. Twitter: @Child_Care_Info Minute Menu Systems, LLC www.ChildCareInfo.com samantha@minutemenu.com Facebook: Minute Menu and ChildCareInfo.com Social Media Plan Worksheet – Child and Adult Care Food Program Page2 Phase 2: Planning & Scheduling. Carefully plan the Social Media Program, select which social media channels you are going to use (i.e. Facebook, Twitter, Youtube, LinkedIn), create a posting schedule, select contributors, dates, times, topics, etc. Channels List the social media channels you plan to use. You may want to consider doing one at a time or starting with a couple and consider using others later. Be sure to set a goal for when you would like to start which channel. c. [Our Agency will start with Facebook] a. [We Will Begin Twitter After We Have Gotten Comfortable w/ Facebook] b. [We may explore YouTube and Pinterest further down the line] Posting Schedule Write down how many times a day/week/month and what time (afternoon/morning/night/weekend/weekday) you plan to post. It might help to set up this schedule on an Outlook calendar or if you don't have outlook you can use Google calendar (make it shared if there is more than one contributor). Set up recurring events to remind you about posts and information that you need to share on the designated channel. [Consider your weekly/monthly calendar (claim time etc) and set up a schedule] [**Some Hints For your Scheduling: A common question is "how often do I post on your channels?" One of my favorite answers to this question is to set expectations for your followers and then follow that schedule. Be consistent. If you only have time to Tweet once a day, post on Facebook twice a week and blog once a month, that is fine because your users know what to expect and will not be disappointed if you don't post on Facebook 3 times a day. Another common response is this: Twitter is meant for quick and constant information, if you haven't been active with your Twitter presence for a whole week your feed will be considered stale. Facebook doesn't have to be as consistent as Twitter but should try to update it once a week to make sure your page is up-to-date. Blogging is another dimension because it takes a lot more time to make your posts, you can't just retweet or share so if you wanted to post a blog once a month and do it consistently that is good. They suggest not going more than 6 weeks with a blog.] Contributors [Propose who would be responsible for posting and what kind of topics] Topics [Propose the types of topics/news/information you will post]
  • 3. Samantha Kay-Daleiden Marshall, M.A. Twitter: @Child_Care_Info Minute Menu Systems, LLC www.ChildCareInfo.com samantha@minutemenu.com Facebook: Minute Menu and ChildCareInfo.com Social Media Plan Worksheet – Child and Adult Care Food Program Page3 Phase 3: Implementation.You have determined your channels and your schedule. Write down when and how you plan on implementing them. How and when are you going to set up your accounts? Who is going to do it? Phase 4: Integrated Marketing. Advise other departments and members of your agency that you are launching new social media channels. Let them know that you can work together to get the word out. You can provide an opportunity for them to get information posted on your social media channels. If your agency determines this is important, put together a schedule for these types of posts too, maybe have the person be a constant contributor. Phase 5:Reporting and Maintenance.Social Network Reach, Blog Postings, Referral Traffic, New Twitter Followers etc. Ongoing Maintenance will include, new postings, social media application updates, user interface etc. PART 3—Project Schedule, Success, Benefits, Resources 4. Project Schedule Make a project schedule to execute this plan. Take into account all that you wrote in the previous points.
  • 4. Samantha Kay-Daleiden Marshall, M.A. Twitter: @Child_Care_Info Minute Menu Systems, LLC www.ChildCareInfo.com samantha@minutemenu.com Facebook: Minute Menu and ChildCareInfo.com Social Media Plan Worksheet – Child and Adult Care Food Program Page4 5. Key Success Factors Key Success Factors Justification Management, IT Buy-In IT Buy-In for approval of the chosen network Management Approval Cross Marketing Opportunities Consistency Consistency from the Social Network contributors is imperative for success 6. Qualitative/Intangible Business Benefits List the benefits to your agency. If they are monetary, state why. If they are meaningful in another way like the following, state those. a. Better provider/sponsor relationships b. Increase in website traffic c. Increase customer loyalty d. Establish credibility with our providers and potential providers e. Faster service response and resolution time 7. Required Resources for Implementation Staff resources: Contributors - Xhours/week Management in Sales, Marketing, Customer Service: Commitment to assist with goals, quick response rate from support and integration with normal sales/marketing process. 8. Social Media Resources http://socialmediatoday.com/ Social Media Marketing Group on Linked In http://mashable.com/social-media/ http://social-media.blognotions.com/ What Do I Say and How Do I Say It? 1. What four things should I consider when deciding what to talk about? ______________________________________________________________________
  • 5. Samantha Kay-Daleiden Marshall, M.A. Twitter: @Child_Care_Info Minute Menu Systems, LLC www.ChildCareInfo.com samantha@minutemenu.com Facebook: Minute Menu and ChildCareInfo.com Social Media Plan Worksheet – Child and Adult Care Food Program Page5 2. Ideas for messages? _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ __________________________________ 3. How are Facebook and Twitter messages going to differ? _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ ______________________________________________________________________ 4. What does @ mean? ______________________________________________________________________ 5. What does # mean? For example: #ece or #preschool or #CACFP ______________________________________________________________________ 6. What does RT and MT mean? ______________________________________________________________________ 7. Hootsuite and Tweetdeck can help me by? _________________________________________________________________________________________________________ _________________________________________________________________________________________________________ 8. What is Bit.ly? _________________________________________________________________________________________________________ ___________________________________ 9. Why would I want to use Bit.ly? ______________________________________________________________________ 10. PaperLi.com - check out paperli for______________________________________________________________________The Teach Preschool Daily and Child Care Info Daily and #childcare daily.