#ESPC14 Keynote -- Make Social Successful

Editor's Notes

1. Christian – Back in the mid-1990’s, I was part of a shared services team in IT at Pacific Telesis, part of one of the largest telephone companies in the world…..Talk about the scope of our datacenter consolidation efforts, and how we relied on a very expensive conference line to keep 40 to 50 people connected at all times.
2. By the end of the 1990’s, instant messaging had become the standard for team and personal communication, even as email continued to grow. But we were still moving from a world of asynchronous communication tools, like pagers and a still rapidly expanding email model toward real-tie collaboration tools. But it was more than an increase in the speed of communication across teams and around the world – the formality of our communications lessened as we became more comfortable with the technology, and these tools slowly displaced the water cooler as the place we would go to talk about…everything.
3. SharePoint 2010 also supports single sgn-on (SSO) with Directory Synchronization, and can access resources both on prem and online. However, you cannot share resources cross-farm, which means services like Search will present results side by side and not in a federated manner.SharePoint 2013 uses Oauth, which provides a server-to-server trust relationship, proviing federated search results. Likewise, this would allow BCS (Business Connectivity Services) to access data on prem and within Office365.
4. I would put them in this order or priority. You always begin with the people – if you don’t design your platform, your experience with the end users in mind, they simply won’t use it. And the most beautiful, technically accurate and robust solution in the world is still a waste of time and money if, in the end, end users reject it. But second then is process – your alignment with business processes. Its about recognizing the value of your social interactions to your business. And finally, there is your technology platform.But let’s come back to these points in a few minutes. Let’s first talk about where we are with the technology, and bring everyone up to speed with the announcements made at the SharePoint Conference in Las Vegas back in March, and then from there have a discussion about how these things come together to enhance and enable your people and processes.
5. We’ve talked about Microsoft’s vision for the future of the technology, and reviewed some of the options for organizations still on prem, or beginning their journey toward the cloud using social as their first step. But the technology is irrelevant if you do not start your journey by thinking about the user experience. Ultimately, the social experience is about tapping into the wealth of knowledge within each one of us, and surfacing our content, our ideas, and our perspectives.
6. One of the most powerful aspects of any knowledge management or collaboration platform is its ability to surface data that is otherwise hidden, unshared, lost.
7. To make social work, we need to better understand what is happening across the platform, and have the ability to set guidelines and restrictions based on security and compliance requirements. Where are people collaborating? Who is (and isn't) participating? How much content is being shared?Where is it working, and where is it not?Why are some teams more successful than others?Where do tools make sense versus team culture?What can you do to support your Power Users?