2. About the study
5th edition (2011, 2010, 2009, 2008)
The results of the study are compared with the data obtained
in 2011 and statistical differences were investigated.
The study identifies the perception of the characteristics
determining a leading and online brand.
Two main goals were achieved as a result of the study:
indication of the leading brands in various categories as 2
2
perceived by the Romanian internet users
finding out which are the most online present brands, in
2
Romanian internet users opinion
3. Research method
Data were gathered between 13th-30th January 2012.
Invitations to take part in the survey were displayed on sites:
eJobs.ro, Imedia, Rol.ro, Tpu.ro and Trilulilu.ro.
Target group of the study are Romanian internet users aged 18-45.
The final sample (N) consists of 2057 questionnaires completed by
Romanian internet users aged 18-45.
Results of the study were presented with the use of an analytical
3
3
weight, based on data concerning structure of the online population
in terms of gender and age of internet users.
The structural data was taken from the Omnibus study provided by 3
Mercury Research.
4. Survey Structure
The survey was divided into three main sections:
1. leading brands and online presence characteristics
2. Romanian brands: popularity, trustworthiness, online
presence
3. product categories (banks and insurance; personal
care/cosmetics; auto; telecommunications).
The first two sections were displayed to all respondents
In the third section (product categories) one respondent was
asked questions about only one product category.
4
4
Leading Brands and Online Presence Indices
• values range between 0 and 1 4
• created on the basis of the most important features indicated
by users
5. Leading brands features
Which of the following features are, in your opinion, to the greatest extent those of a ‘leading brand’?
Please indicate up to 2 features.
0% 20% 40% 60% 80% 100%
66%
It has high quality products
66,9%
37% High quality of products or
It is widely known
38,0% services and being widely
known are the two most
32% important attributes when
It has products that sell very well evaluating a brand’s success.
28,9%
It seems that having products
23% that sell very well has
It differentiates from the rest of the brands decreased in importance as
21,0% compared to one year ago.
20% Having a lot of fans is on the
Its product/services are innovative last place, but more users
20,2% than in 2011 think this is a 5
5
key feature of a leading brand.
5%
It has a lot of fans
6,4%
2011 5
2%
None of the above 2012
1,1%
Base: All respondents 2011 N=2337, 2012 N=2057 Source: gemiusAdHoc, February 2012
6. Brand’s online presence features
Which of the features given below are, in your opinion, to the greatest extent those of a
brand’s online presence?
Please, indicate up to 2 features. 0% 20% 40% 60% 80% 100%
Necessary data about its products/services and contact are 42%
available online 43,3%
Its online image [website, banners, design, graphics] is 41%
The ranking used to
seamless and constantly improving 34,6% determine the online
presence index changed in
Communicates with its clients online through as many 26% 2012 – the online
ways as possible- blog, newsletters, social networks, etc... communication it’s slightly
28,8% more important this year
than selling the products
31% online.
Its products can be bought via the internet
28,4% Displaying a seamless
online image has decreased
It is intensively promoted online (banners, sponsored links, 25% in importance.
contextual) 24,5% Being discussed on blogs, 6
6
forums and social networks
It is intensively discussed by internauts on blogs, online 14% has increased compared to
forums, chats and social networks 16,5% the 2011 readings.
2011 6
3%
None of the above
2,7% 2012
Base: All respondents 2011 N=2337, 2012 N=2057 Source: gemiusAdHoc, February 2012
Source: gemiusAdHoc, February 2012
7. Romanian brands most present on the internet
Top 10 (spontaneous answers)
When you think about Romanian brands most present on the internet, which brands come to
your mind first?
35%
30%
26%
25%
20%
15%
11%
10% 2011
10% 7
7
7% 2012
7%
6%
5%
5% 4% 3% 3%
7
0%
Dacia Borsec eMag BCR Ursus ProTV Dorna Petrom Romtelcom Ciocolata cu
Rom
Base: All respondents 2011 N=2337, 2012 N=2057 Source: gemiusAdHoc, February 2012
8. Romanian popular brands
Top 10 (spontaneous answers)
When you think about popular Romanian brands, which brands come to your mind first?
35%
30%
27%
25%
20%
15% 13%
10%
2011 8
8
10%
2012
6%
5% 4%
5% 4% 4% 4% 4%
8
0%
Dacia Borsec Ursus Ciocolata cu ProTV eMag Arctic Napolact Timisoreana Poiana
Rom
Base: All respondents 2011 N=2337, 2012 N=2057 Source: gemiusAdHoc, February 2012
9. Romanian trustworthy brands
Top 10 (spontaneous answers)
When you think about trustworthy Romanian brands, which brands come to your mind first?
35%
30%
25%
22%
20%
15% 14%
2011 9
9
10%
7% 2012
6% 6% 6% 6%
5%
5% 4% 4%
9
0%
Dacia Borsec Ursus Dorna BCR eMag Gerovital ProTV Napolact Poiana
(Ana Aslan)
Base: All respondents 2011 N=2337, 2012 N=2057 Source: gemiusAdHoc, February 2012
10. Banks & Insurance – Leading Brands Index
,000 ,100 ,200 ,300 ,400 ,500 ,600 ,700 ,800
ING ,339
BRD ,304
BCR ,296
Raiffeisen ,234
Allianz-Tiriac ,224
Banca Transilvania ,214
CEC ,187
Unicredit -Tiriac ,157
Asirom ,139
Generali ,131
Astra ,130
Omniasig ,122
BancPost ,109 1
1
Ardaf ,092 0
0
Alpha Bank ,086
Groupama ,081
Millenium 2011
,073 10
RBS 2012
,046
Aviva ,042
AIG ,018
Base: respondents to whom the block of questions about banks/insurance was displayed (N=529) Source: gemiusAdHoc, February 2012
11. Banks & Insurance – Online Presence Index
,000 ,100 ,200 ,300 ,400 ,500 ,600 ,700 ,800
ING ,325
BCR ,252
BRD ,248
Raiffeisen ,208
Banca Transilvania ,176
Allianz-Tiriac ,174
Unicredit -Tiriac ,138
Omniasig ,132
Astra ,124
Asirom ,119
BancPost ,112
CEC ,107
Generali ,101 1
1
Millenium ,092 1
1
Ardaf ,087
Groupama ,084 2011
Alpha Bank ,083 11
RBS ,040 2012
Aviva ,036
AIG ,018
Base: respondents to whom the block of questions about banks/insurance was displayed (N=529) Source: gemiusAdHoc, February 2012
12. Personal Care – Leading Brands Index
0,000 0,100 0,200 0,300 0,400 0,500 0,600 0,700 0,800
Gillette 0,399
Dove 0,390
Nivea 0,387
L`Oreal 0,349
Colgate 0,345
Avon 0,323
Vichy 0,269
Rexona 0,267
Blend-a-med 0,252
Gerovital 0,244
Garnier 0,238
Oriflame 0,229
Palmolive 0,218 1
1
Yves Rocher 0,202 2
2
Farmec 0,182
Maxfactor 0,169
2011
Head&Shoulders 0,166 12
Rimmel 0,159 2012
Elmiplant 0,139
Gerocossen 0,097
Base: respondents to whom the block of questions about personal care was displayed (N=522) Source: gemiusAdHoc, February 2012
13. Personal Care – Online Presence Index
,000 ,100 ,200 ,300 ,400 ,500 ,600 ,700 ,800
Avon 0,353
Oriflame 0,277
Gillette 0,250
Dove 0,243
Nivea 0,242
L`Oreal 0,236
Colgate 0,232
Vichy 0,195
Rexona 0,178
Blend-a-med 0,174
Yves Rocher 0,169
Garnier 0,169
Palmolive 0,159 1
1
Gerovital 0,153 3
3
Rimmel 0,132
Maxfactor 0,129
Head&Shoulders 2011
0,124 13
Farmec 0,124 2012
Elmiplant 0,119
Gerocossen 0,090
Base: respondents to whom the block of questions about personal care was displayed (N=522) Source: gemiusAdHoc, February 2012
14. Auto – Leading Brands Index
0,000 0,100 0,200 0,300 0,400 0,500 0,600 0,700 0,800
BMW 0,533
Mercedes-Benz 0,518
Audi 0,441
Volkswagen 0,384
Dacia 0,268
Ford 0,247
Skoda 0,234
Volvo 0,234
Toyota 0,232
Opel 0,217
Renault 0,175
Peugeot 0,169
Nissan 0,161 1
1
Honda 0,147 4
4
Hyundai 0,141
Citroen 0,127
Fiat 2011
0,124 14
Chevrolet 0,115 2012
Seat 0,114
Kia 0,098
Base: respondents to whom the block of questions about auto was displayed (N=499) Source: gemiusAdHoc, February 2012
15. Auto – Online Presence Index
,000 ,100 ,200 ,300 ,400 ,500 ,600 ,700 ,800
Mercedes-Benz 0,349
BMW 0,333
Dacia 0,324
Volkswagen 0,281
Audi 0,267
Skoda 0,197
Opel 0,195
Ford 0,190
Renault 0,179
Toyota 0,173
Peugeot 0,152
Volvo 0,149
Nissan 0,147 1
1
Chevrolet 0,146 5
5
Citroen 0,146
Fiat 0,144
Hyundai 2011
0,141 15
Honda 0,128 2012
Seat 0,127
Kia 0,118
Base: respondents to whom the block of questions about auto was displayed (N=499) Source: gemiusAdHoc, February 2012
16. Telecommunication – Leading Brands Index
,000 ,100 ,200 ,300 ,400 ,500 ,600 ,700 ,800
Orange
0,461
Vodafone
0,439
Cosmote
0,436
RDS-RCS
0,279
1
1
6
6
Romtelecom
0,255
2011
16
2012
UPC
0,135
Base: respondents to whom the block of questions about telecommunication was displayed (N=507) Source: gemiusAdHoc, February 2012
17. Telecommunication – Online Presence Index
,000 ,100 ,200 ,300 ,400 ,500 ,600 ,700 ,800
Vodafone
0,545
Orange
0,513
Cosmote
0,422
Romtelecom
0,280
1
1
7
7
RDS-RCS
0,259
2011
17
2012
UPC
0,173
Base: respondents to whom the block of questions about telecommunication was displayed (N=507) Source: gemiusAdHoc, February 2012
18. Va Multumesc !
Catalin Emilian,
Country Manager Romania & Moldova
GEMIUS RESEARCH SRL
Str. Cezar Bolliac Nr. 8, Ap.6
Sector 3, Bucuresti
Phone: +40213233523
contact@gemius.ro