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China Unicom -
Online Charging System (OCS)
CASE STUDY FOR TELECOMMUNICATIONS
SPEEDIT
■ Overview
■ Problems
■ Solutions
■ Results
AGENDA
In-Memory Database Solution
CASE STUDY FOR TELECOMMUNICATIONS
+ Overview
Altibase
Altibase is provider of In-Memory
Database solutions for real-time
access, analysis and distribution of
high volumes of data in mission-
critical environments.
China Unicom
China Unicom, through its subsidiary,
Jiangsu Unicom, serves millions of
prepaid mobile customers in the
Jiangsu Province, China.
Summary
Altibase enabled China Unicom’s customers to check remaining balances
which increased customer satisfaction and maximized retention.
In-Memory Database Solution
+ Problems
Historically, China Unicom suffered from payment defaults and
operational deficiencies manifesting themselves in three core areas.
 Inability to Effectively Terminate Service: China Unicom was unable to
identify and cut customer usage when prepaid balances were exhausted.
Essentially, customers who chose to game the system, would talk for free
until China Unicom’s systems “caught up.” China Unicom’s DBMS could not
efficiently detect negative balances. Worse yet, losses shadowed increasing
latency. The result was uncollectible receivables.
 Inability to Reinstate Timely Service: Unfortunately, customers who
inadvertently exhausted their balances and subsequently paid their
overages, suffered also. Limitations in China Unicom’s DBMS speed
prevented swift reactivation of service to these loyal customers. The result
was a catastrophic loss of consumer confidence, customer satisfaction and
ultimately, retention.
 Inability for Customers to Accurately Check Remaining Balances: Since
customers could not accurately check their current balances, they could not
preemptively replenish their accounts. The balance information was stale
and loyal customers paid the price with defunct service.
In-Memory Database Solution
+ Solution
ALTIBASE HDB In-Memory DBMS1 provided China Unicom with
performance, reliability and functionality all with the
underpinnings of a complete solution. Fortifying China Unicom’s
decision to utilize ALTIBASE HDB was Altibase’s stellar reputation
for excellent technical support2.
In-Memory Database Solution
1) China Unicom installed Altibase HDB as an in-memory only
database on an IBM P6-570 system with 16 * 4.7 GHz power6
CPUs and 156GB of memory.
2) Only two weeks of development effort was required to
implement a DBMS query wrapper interface based on Altibase's
standards-compliant ODBC interface.
+ Results
 China Unicom has the capacity to precisely check and act on customer
balances.
 Customers cannot take advantage of China Unicom’s system latencies.
 Outstanding balances, when paid, coincide with swift restoration of
service.
 Customers can check accurate remaining balances, knowing when to
reload funds.
 Customer satisfaction, loyalty, attraction and retention are maximized.
 Customer attrition is minimized.
 Losses attributable to undetectable “free usage” as well as payment
deficiencies are mitigated.
In-Memory Database Solution
In-Memory Database Solution
MORE REFERENCES:
* Slide Share
Read More Case Studies>>
Altibase Solution Overview
Telecommunication Financial Service Manufacturing
• SK Telecom* (Real Time
Rating System)
• China Telecom* (Account
Balance Management
System)
• Korea Telecom (Abnormal
Traffic Detection, Analysis
and Control System)
• Samsung Securities*
• E*TRADE *
• Kyobo Securities* (Retail
Trading System)
• Solomon Investment &
Securities*(FOREX Trading
Platform)
• Global Banking Leader*
(FOREX Trading Platform)
• LG Display* (Quality Control
System)
• Top Japanese Medical
Supplier (Global MRI/CT
Manufacturing Company)
• BISTel* (Equipment
Engineering System)
Solution Service Government
• HP* (Hewlett-Packard)
OpenMCM
• HOA Soft (System for
Proprietary Trading Desks –
Prop Desk)
• Leading Global Utility
Company (Call Center)
• Sportstoto (Sports Betting
Industry)
• KIDA* (Korea Institute for
Defense Analyses) –
Munitions Inofrmation
System
• EBS* (Educational Broad
Casting System) – Single
Sign-On
• KAIST (Course Enrollment
System)
Website: www.altibase.com
Email: Info@altibase.com
Facebook: facebook.com/altibaseinc
LinkedIn: linkedin.com/company/Altibase
Twitter: @altibase

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In-Memory Database Solutions for China Telecom - Account Balance Management (ABM) System

  • 1. China Unicom - Online Charging System (OCS) CASE STUDY FOR TELECOMMUNICATIONS SPEEDIT
  • 2. ■ Overview ■ Problems ■ Solutions ■ Results AGENDA In-Memory Database Solution CASE STUDY FOR TELECOMMUNICATIONS
  • 3. + Overview Altibase Altibase is provider of In-Memory Database solutions for real-time access, analysis and distribution of high volumes of data in mission- critical environments. China Unicom China Unicom, through its subsidiary, Jiangsu Unicom, serves millions of prepaid mobile customers in the Jiangsu Province, China. Summary Altibase enabled China Unicom’s customers to check remaining balances which increased customer satisfaction and maximized retention. In-Memory Database Solution
  • 4. + Problems Historically, China Unicom suffered from payment defaults and operational deficiencies manifesting themselves in three core areas.  Inability to Effectively Terminate Service: China Unicom was unable to identify and cut customer usage when prepaid balances were exhausted. Essentially, customers who chose to game the system, would talk for free until China Unicom’s systems “caught up.” China Unicom’s DBMS could not efficiently detect negative balances. Worse yet, losses shadowed increasing latency. The result was uncollectible receivables.  Inability to Reinstate Timely Service: Unfortunately, customers who inadvertently exhausted their balances and subsequently paid their overages, suffered also. Limitations in China Unicom’s DBMS speed prevented swift reactivation of service to these loyal customers. The result was a catastrophic loss of consumer confidence, customer satisfaction and ultimately, retention.  Inability for Customers to Accurately Check Remaining Balances: Since customers could not accurately check their current balances, they could not preemptively replenish their accounts. The balance information was stale and loyal customers paid the price with defunct service. In-Memory Database Solution
  • 5. + Solution ALTIBASE HDB In-Memory DBMS1 provided China Unicom with performance, reliability and functionality all with the underpinnings of a complete solution. Fortifying China Unicom’s decision to utilize ALTIBASE HDB was Altibase’s stellar reputation for excellent technical support2. In-Memory Database Solution 1) China Unicom installed Altibase HDB as an in-memory only database on an IBM P6-570 system with 16 * 4.7 GHz power6 CPUs and 156GB of memory. 2) Only two weeks of development effort was required to implement a DBMS query wrapper interface based on Altibase's standards-compliant ODBC interface.
  • 6. + Results  China Unicom has the capacity to precisely check and act on customer balances.  Customers cannot take advantage of China Unicom’s system latencies.  Outstanding balances, when paid, coincide with swift restoration of service.  Customers can check accurate remaining balances, knowing when to reload funds.  Customer satisfaction, loyalty, attraction and retention are maximized.  Customer attrition is minimized.  Losses attributable to undetectable “free usage” as well as payment deficiencies are mitigated. In-Memory Database Solution
  • 7. In-Memory Database Solution MORE REFERENCES: * Slide Share Read More Case Studies>> Altibase Solution Overview Telecommunication Financial Service Manufacturing • SK Telecom* (Real Time Rating System) • China Telecom* (Account Balance Management System) • Korea Telecom (Abnormal Traffic Detection, Analysis and Control System) • Samsung Securities* • E*TRADE * • Kyobo Securities* (Retail Trading System) • Solomon Investment & Securities*(FOREX Trading Platform) • Global Banking Leader* (FOREX Trading Platform) • LG Display* (Quality Control System) • Top Japanese Medical Supplier (Global MRI/CT Manufacturing Company) • BISTel* (Equipment Engineering System) Solution Service Government • HP* (Hewlett-Packard) OpenMCM • HOA Soft (System for Proprietary Trading Desks – Prop Desk) • Leading Global Utility Company (Call Center) • Sportstoto (Sports Betting Industry) • KIDA* (Korea Institute for Defense Analyses) – Munitions Inofrmation System • EBS* (Educational Broad Casting System) – Single Sign-On • KAIST (Course Enrollment System)
  • 8. Website: www.altibase.com Email: Info@altibase.com Facebook: facebook.com/altibaseinc LinkedIn: linkedin.com/company/Altibase Twitter: @altibase