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Building a Great Product
                  Through Communication
                         Joe Stump, CEO of Sprint.ly




Friday, February 8, 13
About Joe Stump

                         •   Early employee at three
                             startups ranging from
                             bootstrapped to venture
                             funded.
                         •   Angel investor in three
                             startups.
                         •   Advisor to seven venture
                             funded startups.
                         •   Cofounder of three venture
                             funded startups (SimpleGeo,
                             attachments.me, & Sprint.ly).
                         •   @joestump or joe@stu.mp

Friday, February 8, 13
Warring Factions




Friday, February 8, 13
Business
                                       PMs        Makers
                    Stakeholders

                         Faction A   Mediators   Faction B




Friday, February 8, 13
Meetings :(               Meetings :(



                      Business
                                                     PMs                      Makers
                    Stakeholders

                         Faction A                 Mediators                 Faction B




Friday, February 8, 13
Check Your Ego

Friday, February 8, 13
EVERYONE IN YOUR
                   COMPANY IS
                   CAPABLE OF
                 HAVING A GREAT
                      IDEA.
Friday, February 8, 13
Quickly




                         Correctly             Cheaply


Friday, February 8, 13
YOU CAN’T HAVE
                         YOUR CAKE AND
                           EAT IT TOO.


Friday, February 8, 13
“Want to increase
                    innovation? Lower the cost
                            of failure.”
                               Joi Ito




Friday, February 8, 13
ALLOW ENGINEERS
                    TO INVEST IN
                   AUTOMATION &
                     TESTING.

Friday, February 8, 13
Why?

                         • Iterating on your product is all about
                           shortening feedback loops
                         • Continuous deployment allows you to ship
                           on code commit
                         • Automated testing allows for aggressive
                           refactoring with confidence



Friday, February 8, 13
Product is Trench Warfare




Friday, February 8, 13
PRODUCTS ARE
                           EITHER DATE-
                            DRIVEN OR
                         FEATURE-DRIVEN.

Friday, February 8, 13
Non-Blocking Development
                           (NBD)
                         1. No sprints, milestones, or dates are tracked by
                            engineering
                         2. Items are scored, velocity is tracked
                         3. Each developer works on an item to
                            completion in a feature branch
                         4. Pull request via GitHub for review
                         5. Feature deployed immediately upon approval
                            via continuous deployment


Friday, February 8, 13
Why is this better?

                         • Shares reactive qualities of Kanban
                         • Velocity metrics allow you to do reasonable
                           capacity planning
                         • Features ship in real-time as they’re
                           completed



Friday, February 8, 13
Friday, February 8, 13
Our tools are broken

                         • Used as enforcers of messy human process
                         • Require humans / data entry to ensure it
                           “represents reality”
                         • Tools often paradigm-specific; everyone is a
                           little different



Friday, February 8, 13
WE NEED TO MOVE
                       TO 100%
                   ASYNCHRONOUS
                   COMMUNICATION

Friday, February 8, 13
Why?
                         • Look at production operations
                           management approach of monitor/react
                           over push/plan
                         • Hard to be agile when only 10% of the
                           business is agile
                         • Globalization is real, workers spread across
                           regions


Friday, February 8, 13
“You can’t ship process.”
                             VP of Product, Live Nation Labs




Friday, February 8, 13
@joestump




Friday, February 8, 13

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Building a Great Product Through Communication - Joe Stump

  • 1. Building a Great Product Through Communication Joe Stump, CEO of Sprint.ly Friday, February 8, 13
  • 2. About Joe Stump • Early employee at three startups ranging from bootstrapped to venture funded. • Angel investor in three startups. • Advisor to seven venture funded startups. • Cofounder of three venture funded startups (SimpleGeo, attachments.me, & Sprint.ly). • @joestump or joe@stu.mp Friday, February 8, 13
  • 4. Business PMs Makers Stakeholders Faction A Mediators Faction B Friday, February 8, 13
  • 5. Meetings :( Meetings :( Business PMs Makers Stakeholders Faction A Mediators Faction B Friday, February 8, 13
  • 6. Check Your Ego Friday, February 8, 13
  • 7. EVERYONE IN YOUR COMPANY IS CAPABLE OF HAVING A GREAT IDEA. Friday, February 8, 13
  • 8. Quickly Correctly Cheaply Friday, February 8, 13
  • 9. YOU CAN’T HAVE YOUR CAKE AND EAT IT TOO. Friday, February 8, 13
  • 10. “Want to increase innovation? Lower the cost of failure.” Joi Ito Friday, February 8, 13
  • 11. ALLOW ENGINEERS TO INVEST IN AUTOMATION & TESTING. Friday, February 8, 13
  • 12. Why? • Iterating on your product is all about shortening feedback loops • Continuous deployment allows you to ship on code commit • Automated testing allows for aggressive refactoring with confidence Friday, February 8, 13
  • 13. Product is Trench Warfare Friday, February 8, 13
  • 14. PRODUCTS ARE EITHER DATE- DRIVEN OR FEATURE-DRIVEN. Friday, February 8, 13
  • 15. Non-Blocking Development (NBD) 1. No sprints, milestones, or dates are tracked by engineering 2. Items are scored, velocity is tracked 3. Each developer works on an item to completion in a feature branch 4. Pull request via GitHub for review 5. Feature deployed immediately upon approval via continuous deployment Friday, February 8, 13
  • 16. Why is this better? • Shares reactive qualities of Kanban • Velocity metrics allow you to do reasonable capacity planning • Features ship in real-time as they’re completed Friday, February 8, 13
  • 18. Our tools are broken • Used as enforcers of messy human process • Require humans / data entry to ensure it “represents reality” • Tools often paradigm-specific; everyone is a little different Friday, February 8, 13
  • 19. WE NEED TO MOVE TO 100% ASYNCHRONOUS COMMUNICATION Friday, February 8, 13
  • 20. Why? • Look at production operations management approach of monitor/react over push/plan • Hard to be agile when only 10% of the business is agile • Globalization is real, workers spread across regions Friday, February 8, 13
  • 21. “You can’t ship process.” VP of Product, Live Nation Labs Friday, February 8, 13