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Pivotal Tracker
   #protips
  ATLRUG 201010131830

    Joe Moore (@joem)
   joe@pivotallabs.com
About Pivotal Labs


• Software development
  consultancy for over 20 years
• Agile (XP) since mid ‘90s
• Rails since 2005
100
Pivots
HQ in San
Francisco,
offices in NYC,
Boulder, and
Singapore
100
Pivots
HQ in San
Francisco,
offices in NYC,
Boulder, and
Singapore


  Me
6
Tracker
Pivots
Clients
Clients
What is Tracker?
• Shared, predictive, collaborative to-do list
  for software development teams
• Free, open to public: pivotaltracker.com
• User by thousands of teams and
  companies, over 100K users and over 100K
  projects
• Used on all of our projects at Pivotal (and
  then some)
• Rails app, hosted at Engine Yard (xCloud)
Oh yeah...
Oh yeah...

We call it “Tracker”, not “Pivotal”
Oh yeah...

We call it “Tracker”, not “Pivotal”



   ... cuz we work for Pivotal
Perhaps another time?
Perhaps another time?
Perhaps another time?
Perhaps another time?




 $$$ ???
Perhaps another time?




 $$$ ???
We built Tracker to
support the typical
agile Pivotal project
We built Tracker to
   support the typical
   agile Pivotal project
• Small team of 2-8 developers with a
  highly involved customer
• 100% pairing and TDD/BDD
• Collective code ownership via constant
  pair rotation and even rotation between
  teams/projects
• Weekly iterations, frequent releases
What’s a Story?
Feature with verifiable business value to the
 team’s customer. Has estimated effort and
        risk to complete by the dev team.
What’s a Story?
Feature with verifiable business value to the
 team’s customer. Has estimated effort and
        risk to complete by the dev team.


                                         Chores
                           No verifiable business value, but need to
                                  get done (e.g. “tech tasks”)
What’s a Story?
Feature with verifiable business value to the
 team’s customer. Has estimated effort and
        risk to complete by the dev team.


                                         Chores
                            No verifiable business value, but need to
                                   get done (e.g. “tech tasks”)


                 Bugs
               ... it’s a Bug!
Story Lifecycle
Position is Priority
Velocity
Charts
Integrations
Developer API


• RESTful XML HTTP API
• Read/Write access to projects and stories
• Activity web hook (push HTTP)
3rd Party Tools
3rd Party Tools
3rd Party Tools
3rd Party Tools
3rd Party Tools
3rd Party Tools
3rd Party Tools
#protips from
@pivotallabs
It’s not the technology, it’s
        the process
Tracker is not a replacement for
     conversations.
Tracker is not a replacement for
     conversations.
Stories are
fine-grained
    and
user-centric
Customers and developers should
     write stories together.
Customers and developers should
     write stories together.
      ... because a story is
    customer business value
                +
     developer deliverable
Weekly Iteration Planning
Weekly Iteration Planning



 ... where customers and developers
review and estimate upcoming stories
Weekly Iteration Planning
 Dev Team estimates as a group

    Play an estimation game
The Customer prioritizes stories --
          physically!
The Customer prioritizes stories --
          physically!

   ... even if it makes them cry.
The Customer prioritizes stories --
          physically!

   ... even if it makes them cry.

informed by the development team
Developers can create stories and put
        them in the Icebox
Developers can create stories and put
        them in the Icebox


... but only the Customer can prioritize
                  them.
You must have a Tracker Czar
You must have a Tracker Czar
 “We just delivered some stories to accept/reject”
“The backlog is getting low, can you prioritize some
                      stories?”
   “We’re confused about that story you added”
 “We’re blocked on XYZ because the design isn’t
                    finished”
  “Can you please accept/reject those stories???”
You must have a Tracker Czar
You must have a Tracker Czar
    It’s a good idea to have a formal role:
Anchor, Scrum Master, Coach, Engagement-Lead,
               Customer Liaison
You must have a Tracker Czar
    It’s a good idea to have a formal role:
Anchor, Scrum Master, Coach, Engagement-Lead,
               Customer Liaison

          Customer like consistency
You must have a Tracker Czar
    It’s a good idea to have a formal role:
Anchor, Scrum Master, Coach, Engagement-Lead,
               Customer Liaison

           Customer like consistency

It’s a lot of work. Coding time will be impacted.
Random Tracker Tips
There’s always Monday
There’s always Monday



...if your iterations start on Tuesday.
Don’t start max-point stories
Don’t start max-point stories



Reserved for “OMG” stories.
Never restart an Accepted story.

              X
   Make a new story or bug.
Turn Chores into Stories if you can
Back-date stories finished last
 iteration, but accepted later.
Back-date stories finished last
 iteration, but accepted later.


... maintains Velocity calculation.
Assign the customer/verifier the
           “requested”


... they will get email updates for
   comments and delivered stories.
Must-have Labels




• blocked            • needs-prioritization
• needs-discussion   • suggestion
• needs-design
• needs-assets
One Big List
Joe’s Personal Point Scale
     (based on Fibonacci)
Questions?
Thank
 You!
Linkage
     Joe Moore          Pivotal Labs      Pivotal Tracker
       @joem          pivotallabs.com   pivotaltracker.com
joe@pivotallabs.com    @pivotallabs      @pivotaltracker
   40withegg.com

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Pivotal tracker presentation 10-13-2010

Editor's Notes