This research by The Tourism Company sheds light on the effect that expected public sector budget cuts in the tourism sector are likely to have on local tourism delivery plans over the next two years. The research, conducted over the course of Summer 2010, takes a particular look at how shrinking budgets are set to impact on tourist/visitor information centres - traditionally one of the largest single areas of expenditure within local tourism budgets.
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Tourism and visitor information services budgets research summary
1. Tourism & visitor information
services budgets research
Key Findings
October 2010
The Tourism Company (London)
155 High Street
Teddington
Middlesex
TW11 8HH
United Kingdom
Tel: (+44) 20 7642 5111
london@thetourismcompany.com
The Tourism Company (Herefordshire)
15 The Southend
Ledbury
Herefordshire
HR8 2EY
United Kingdom
Tel: (+44) 1531 635451
ledbury@thetourismcompany.com
2. Background
• Online survey amongst tourism budget holders within
local authorities, destination management
organisations (DMOs) etc
• Fieldwork conducted during August 2010
• 153 responses ( 51% response rate)
• Commissioned by The Tourism Company, with the
assistance of Visit England
3. Research aims
• To see what effect expected cuts in tourism budgets
are likely to have on;
– local tourism delivery plans
– tourist/visitor information services
• To understand at what stage organisations are in the
tourism budget review process
• To identify how the budget review process is being
undertaken
4. The outlook for tourism budgets
• 75% of respondents are predicting cuts to their tourism budgets over
the next two years
– Approaching a fifth (18%) expect no change
– Less than 1 in 10 (7%) expect an increase
Increase, 7% No change,
18%
Decrease,
75%
5. The outlook for tourism budgets
• Cuts of 40% or more are expected by 1 in 10 respondents (10%)
– Cuts of 20% or more are expected by a total of over 4 in 10 respondents (44%)
25%
31%
34%
10%
Increase/ No
change
0-20% cut
20-40% cut
More than 40%
6. Where the cuts might fall
• Front-line tourism services appear most vulnerable to cuts
– Advertising is the most likely area to be cut (40% certain or very likely to cut)
– Cuts in TIC services are certain or very likely for over a third (37%) facing a
budget decrease
– Reductions in tourism staffing are being actively considered by almost 1 in 5 of
those facing a cut in budgets (19%)
19%
19%
22%
29%
32%
37%
40%Paid adverts
TICs
Exhibitions
Printed brochures and
leaflets
Research
Tourism staff
Product development
Mot likely to be cut
% certain/very likely to cut
Base = respondents expecting a decrease in budget
7. Where the cuts might fall (cont.)
• Engagement with tourism businesses appears relatively safe
– Only 8% are certain/very likely to see cuts in this area.
• Spending on IT projects seems well protected
– Only 12% were certain/very likely to cut Tourism ICT / Destination Management
Platforms, whilst just 7% are certain/very likely to cut work on websites
7%
8%
12%
12%
15%
16%
17%Staff training
Policy and Strategy
Data collection
PR
Tourism ICT/Destination
Management Platforms
Business engagement
Website
Least likely to be cut
% certain/very likely to cut
Base = respondents expecting a decrease in budget
8. Impact of budget cuts on TICs
• Approaching 1 in 5 (18%) of those expecting tourism budget cuts are
planning to close of one or more TIC
– Over one third (38%) are planning reductions in opening hours at TICs
– 3 in 10 (30%) are contemplating a reduction in TIC staff
– Over a quarter (27%) are planning to amalgamate TICs with other council
services
21%
16%
17%
18%
27%
30%
38%Reduction in opening hours
Reduction in staff numbers
Amalgamation with other council services
Closure of 1 or more TIC
Seasonal closure
Outsoourcing delivery
Other
Base = those who indicated
that their overall tourism
budget was likely to fall
9. What stage are respondents at in
the budget review process?
• Plans for budget cutting are at a fairly advanced stage for well over half
(61%) of respondents
– Nearly 4 in 10 (39%) have already been asked to identify savings
– Around a fifth (22%) say that cuts/savings are actively being discussed
39%
22%
20%
10%
9%
Have already been asked to identify savings/cuts
Savings/cuts to the tourism department are
being actively discussed
No cuts as yet but feel they are on the way
Other
Unclear at present
10. What stage are respondents at in
the budget review process?
• Plans for budget cutting are at a fairly advanced stage for well over half
(61%) of respondents
– Nearly 4 in 10 (39%) have already been asked to identify savings
– Around a fifth (22%) say that cuts/savings are actively being discussed
39%
22%
20%
10%
9%
Have already been asked to identify savings/cuts
Savings/cuts to the tourism department are
being actively discussed
No cuts as yet but feel they are on the way
Other
Unclear at present