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data driven design research
personas




Todd Zaki Warfel, Messagefirst
“A persona is a user archetype you can
use to help guide decisions about
product features, navigation,
interactions, and even visual design.”
- Kim Goodwin, Cooper
“A persona is a user archetype you can
use to help guide decisions about
product features, navigation,
interactions, and even visual design.”
- Kim Goodwin, Cooper
Personas are a representative behavior
and activity profile that are contextual
and specific to the particular
application or service.
Personas are a representative behavior
and activity profile that are contextual
and specific to the particular
application or service.
Why use them?
The average
user doesn’t
exist.
They keep you
out of user.
They keep you
out of user.
As a design research tool, they are a
powerful way to communicate
knowledge, activities, interests,
influencers, goals, and pain points.
As a design research tool, they are a
powerful way to communicate
knowledge, activities, interests,
influencers, goals, and pain points.
Design research
personas can be
used for design
They can be used
for research
Design research
personas can be
used for recruiting
Design research
personas can be
used for training
Tips for making
better data-driven
personas.
Multiple sources
keep things in
balance.
Internal sources
can be stake
holders, web
analytics, and
customer
support.
External sources
can be customers
and someone you
know.
Basing them on
someone you
know keeps them
grounded and
more realistic.
Only build what
you need.
Getting it all
on one page
is tricky.
Not bad. But
there’s a better
way.
Do
            Te ma
                      in
              ch
                 no K n
                           o
                   lo




Lifecycle
                      gy wle
                         Kn dg
                           ow e
                              le
                         Ex dg
                           pe e
                             r ie
                                 nc
                                   e




                                            Knowledge
                                                                      1
                                                                          2
                                                                              3
                                                                                  4
                                                                                      5




                           Ev
                              er
                        Ju gre
                                      e
                    Fin st-in n
                                 -
                       d
                         a M Tim
                              or e
                                 tg
                                    a
                           Re ge
                               fin
                                   an
                                      c
                           In
                              su e
                       Fin ra
                                    n
                          d
                             a L ce
                                 en
                                     d
                            Ad er
                       Fin ver
                                            Activities and Interest




                          d         tis
                            aR e
                                 ea
                          Ca lto
                             lcu r
                                 la
                                    to
                                       rs
Make sure you
test and validate
your personas.
Reality check.
Are they someone
you know?
I think we did
lunch.
I talked to him
on the phone
last week.
Common
Mistakes
Marketing vs.
design research
personas
Large sets
Too much
personal
information
The recycle trap
Not used
throughout
the process
data driven design research
personas




Todd Zaki Warfel, Messagefirst

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Data Driven Design Research Personas