2011 SV Pcamp:Rapid Rapport
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Wish you could persuade storm troopers these are not the 'droids they're looking for? How about lower communication barriers in the first 60s of any meeting? Would you like to influence how others perceive you in interviews, when networking or working in pairs and teams? You can build rapport instantly & influence without authority whether in person or simply over a phone.
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2011 SV Pcamp:Rapid Rapport
- 1. Rapid rapport Verbal Technology to Build Chemistry FAST Silicon Valley Product Camp 1 Slide Deck: © 2011 B. Maloney
- 2. Increase communicationeffectiveness up to 5x What you get: Silicon Valley Product Camp 2 Slide Deck: © 2011 B. Maloney
- 3. Would IT BE OK To SEE A DEMO? http://www.youtube.com/watch?v=YcTgjR5iV1Y Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 3
- 4. Bernie Maloney, PE, CSMProduct Line and Program ManagementMatrix Management = Influence without Authority Neuro Linguistic Programming Practitioner Healthy Chocolate Coach Silicon Valley Product Camp 4 Slide Deck: © 2011 B. Maloney
- 5. I’ve got good news & bad news Silicon Valley Product Camp 5 Slide Deck: © 2011 B. Maloney
- 6. Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 6
- 7. Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 7
- 9. How: Applications in Technology Teams
- 10. What’s Behind This: Get the Abstraction
- 11. Summary & ResourcesSilicon Valley Product Camp Slide Deck: © 2011 B. Maloney 8
- 12. WHY = FIRST IMPRESSIONS MATTER Before Confirmation Bias Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 9
- 13. Does the 1st 60 seconds really matter? Silicon Valley Product Camp 10 Slide Deck: © 2011 B. Maloney
- 14. Ever had a telemarketer call? Silicon Valley Product Camp 11 Slide Deck: © 2011 B. Maloney
- 15. & you asked to hear more? Silicon Valley Product Camp 12 Slide Deck: © 2011 B. Maloney
- 16. Even socially Silicon Valley Product Camp 13 Slide Deck: © 2011 B. Maloney
- 17. Confirmation Bias Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 14
- 18. HOW: APPLICATIONS IN TECHNOLOGY TEAMS Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 15
- 19. Communication Goes (way, way, way) Beyond Wordse.g. Ray Birdwhistle, University of Pennsylvania Verbal vectors: Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 16 Tone, Pitch Tempo: Speed & Cadence Timbre Volume
- 20. Translating into (Agile) Practice Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 17
- 21. 7% Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 18
- 22. 35+% Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 19
- 23. 55% Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 20
- 24. 5x? Or 10x? What if teams increase communication effectiveness by even half this? Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 21
- 25. Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 22
- 26. THE TIP? LOWER UNCONSCIOUS BARRIERS Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 23
- 27. The Principle Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 24
- 28. Build Rapport: Offer similar patterns Tonality (35+%!) Words (7%): keys to how people represent information – another talk Physiological (55%!) Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 25 ---------------------
- 29. Pair off: Mirroring & Matching Keep statements short (get multiple practice exchanges) Person A: State an insight from this or another source today Person B: Respond using similar verbal behaviors Switch roles at signal Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 26 Tone, Pitch Tempo: Speed & Cadence Timbre Volume
- 30. Participant Insights: Verbal Mirroring & Matching Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 27
- 31. WHAT’s BEHIND THIS? Get the Abstraction Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 28
- 32. It began in the Santa Cruz Mountains… Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 29
- 33. Virginia Satir’s Change Model Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 30
- 34. Principle: Success Leaves Footprints Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 31
- 35. NLP Model of Communication Unconscious Programming = Barrier: Friend or Foe? Fight or Flight? Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 32 Mind processes~134 bps in groups of 7 +/- 2 “chunks” 2B bps info Delete Distort Generalize
- 36. Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 33
- 37. Pair off: Mis-Matching Keep statements short Person A: State an insight from this or another source today Person B: Respond using VERY DIFFERENT verbal behaviors Switch roles at signal Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 34 Tone, Pitch Tempo: Speed & Cadence Timbre Volume
- 38. Participant Insights: Verbal Mis-Matching Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 35
- 39. SUMMARY Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 36
- 40. Two types of students Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 37
- 41. Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 38
- 42. Silicon Valley Product Camp 39 Slide Deck: © 2011 B. Maloney
- 43. DECIDE: Which TYPE are you? Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 40
- 44. Communication Goes (way, way, way) Beyond Words Tonality (35+%!) Words (7%): keys to how people represent information Physiological (55%!) Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 41
- 45. Building Rapport Lowers Unconscious Barriers Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 42
- 46. 35+%: Observe & Signal Rapport by Verbal Matching Tone, Pitch Tempo: Speed & Cadence Timbre Volume Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 43
- 47. Resources Seminal Work:Richard Bandler & John Grinder,Frogs into Princes For a far easier Introduction:Michael Brooks, Instant Rapport (available in libraries) Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 44
- 48. Bernie Maloney, PE, CSMAgile Strategies & Tactics from Lab to Launch @berniemaloney linkedin.com/in/berniemaloney Silicon Valley Product Camp 45 Slide Deck: © 2011 B. Maloney
- 49. FIN UtProsim. Namaste. Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 46
- 50. Silicon Valley Product Camp Slide Deck: © 2011 B. Maloney 47
Editor's Notes
- Chris Sims: More exercises, less depth, include perceptual awareness like: http://www.youtube.com/watch?v=bioyh7GnskgSTBBallOr http://www.youtube.com/watch?v=7ncJ3Uy13u8 Bank GuardsOr http://www.youtube.com/watch?v=kd2dQ26DdFQ FootballOr http://www.youtube.com/watch?v=YcTgjR5iV1Y dealsSelf eval:Improvements: * Better opening of presentation * Better lighting (projector was overwhelmed by overhead lights) * Illustrate the technique rather than jump straight to exercise * Counsel use of "library voice" * Have the slides available on the wiki ahead for latecomers * Probe for the basis of the questions (made assumption wrt Francois)