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Crossing Web Boundaries

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Jay Collier
Jay Collier

A decade ago, higher education online experiences were segmented into walled gardens -- the public Web site, the course management system, online transactions, alumni communities, events calendars. The legacy of that structure was that our lifelong relationships with the college were interrupted as students, faculty, staff, parents, and alumni moved from system to system. The next-generation online ecosystem will let us re-organize these experiences, allowing for deepening engagement throughout our lives: from prospective student to elder alum. How can we evaluate, select, and configure systems to support our users' needs, rather than the other way around? http://www.flickr.com/photos/esqenzo/2238515828/ http://www.flickr.com/photos/clearlyambiguous/46198862/ http://www.flickr.com/photos/design-dog/1322023178/ http://www.flickr.com/photos/rozenchipmunk/251055057/ http://www.flickr.com/photos/tostie14/93871356/ http://www.flickr.com/photos/europedistrict/3947143259/ http://www.flickr.com/photos/38878520@N06/3591553613/ http://www.flickr.com/photos/rberteig/122255050/ http://www.flickr.com/photos/moriza/65440151/ http://www.flickr.com/photos/wili/242263471/ http://www.flickr.com/photos/araswami/1057382329/ http://www.flickr.com/photos/zooboing/4290183081/ http://www.flickr.com/photos/26664862@N04/2499573972/ http://www.flickr.com/photos/psd/7064873/ http://www.flickr.com/photos/binaryape/276620094/ http://www.flickr.com/photos/neosnaps/2790484016/ http://www.flickr.com/photos/mauricedb/2951410316/ http://www.flickr.com/photos/schizoform/3086546488/ http://www.flickr.com/photos/wilhei/109404349/ http://www.flickr.com/photos/mightyboybrian/63296843/ http://www.flickr.com/photos/wonderlane/3199520405/ http://www.flickr.com/photos/clearlyambiguous/46198862/ http://www.flickr.com/photos/tm-tm/2247495955/ http://www.flickr.com/photos/sallyrye/2621089037/ http://www.flickr.com/photos/geishaboy500/2067743319/ http://www.flickr.com/photos/wwworks/2102790208/ http://www.flickr.com/photos/wwworks/2222523486/ http://www.flickr.com/photos/jing-a-ling/2762792113/ http://www.flickr.com/photos/krislitman/493626935/ http://www.flickr.com/photos/ajawin/2342440095/ http://www.flickr.com/photos/tristanbrand/3214304220/ http://www.flickr.com/photos/opoponax/2319081821/ http://www.flickr.com/photos/notsogoodphotography/1638001945/ http://www.flickr.com/photos/gehealthcare/4253575689/ http://www.flickr.com/photos/43557956@N00/3051990300/

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CROSSING WEB BOUNDARIES in Higher Education Penn State Web Conference Jay Collier • June 14, 2011 jay.collier@thecompass.com jaypeg21
Emerging media for learning organizations • WGBH Educational Foundation • Public Broadcasting Service • Massachusetts Institute of Technology • Dartmouth College • Bates College • Maine Department of Education jaypeg21
• Where are the current boundaries? • Why should we bridge them? • How can we cross those boundaries? clearly ambiguous
Where are our current Web boundaries?
CURRICULAR NON-CURRICULAR design-dog, rozenchipmunk
CLASSROOM FIELD WORK tostie, europedistrict
STUDENTS ALUMNI orcsa, rberteig
DEPARTMENTS OFFICES moriza, willi
MARKETING TECHNOLOGY swami stream, patrick hosely
SYSTEM A SYSTEM B hegemonx, psd
SILO 1 SILO 2 binary ape, neosnaps
Why should we cross those boundaries?
Digital MCLUHAN MEDIA Expanding media Personal computer Digital networks Evolution of communications Electronic World Wide Web technologies MEDIA Telegraph Printed Telephone MEDIA Radio Written Television Movable type Physical MEDIA Printing press EXPERIENCE Cave walls Photograph Bamboo slips Motion pictures Verbal Parchment Visual Paper mauricedb, schizoform, wilhei, mightyboybrian, wonderlane
Web 1.0 was “It” Web 1.0 ~2000 “IT” You went out “onto it” The first Web was Web media and content hosted locally A WEB SITE Business data Phone Television Email jaycollier
Web 2.0 ~2007 The next Web waswas “Ours” Web 2.0 “YOURS” and“MINE” Facebook Delicious Flickr WordPress Google Docs My Wikipedia Pages and LinkedIn profiles YouTube NetVibes Twitter jaycollier
The next Internet “Is” An ecology integrating real and virtual Build connections Share knowledge Online persona Online Online persona persona Use services jaycollier
Each medium “is an extension of ourselves ... an extension of consciousness” Marshall McLuhan, 1964 cearly ambiguous
How can we cross the boundaries?
Cross divisional boundaries
jaycollier
jaycollier
Common principles for online experiences • Be dependable – anywhere, any time, any device • Be intuitive – simple publishing, searching, inding • Be helpful – helpul information and instructions • Be interesting – appealing, personal, immersive • Be personalizable – up to date feeds by interest • Be welcoming – online spaces for collaboration • Be meaningful – insight into what matters to you
Cross staffing boundaries
Content development Content manager/producer Information architect Content manager/producer Information architect Channel editor, writer Interface/ Channel editor, writer Photographer, photo editor Photographer, photo editor Community interaction design Client liaison Client liaison stewardship Art director/producer Community manager Interface designer Channel coordinator Graphic designer Leadership Social media producer Interface developer Brand evangelist User testing specialist & management Research analyst Strategic guidance Media Software admin Director of Online Media production & development Executive Producer Program Manager Producer/director Technical producer Videographer/recordist Software administrator Post-production editor Web developer Motion designer Quality assurance Training Animator specialist and support Client relations Project coordination Staff Vendors and contractors jaycollier
1-FTE TEAM 3-FTE TEAM 5-FTE TEAM Web producer/ Content manager/ designer editor Webmaster/ Web director/ Designer/ Web director/ Producer/ coding manager steward manager manager Web developer Software administrator/ developer Core team Extended team Extended team jaycollier
Cross marketing boundaries
FROM Powerful, universal ideas Ambivalence to Awareness to Interest to Participation to Commitment TOWARD Personalized interactions jaycollier
jaycollier
General Public Prospective Prospective Corporations, Faculty & Students Foundations Sta & Families Current Current Philanthropic Faculty & Students, Partners Sta & Families Alumni & Friends jaycollier
Cross communication boundaries
OFFICIAL CONTENT CONSTITUENT COLLABORATION Formal communications Community-facilitated Highly-crafted editorial and design Simple interface, individual voices, independent domain Core News & Program Communities Public Internet Services site updates subsites of Practice Professional Cloud News People resources services Gateways Home Search releases Subsite Groups Bookmarks Features Recommendations YouTube Directories Tasks Notations Comments Profile Subsite Ratings Flickr Publications Subsite Skype Enterprise data Ad hoc Learning groups object Gathering Reporting repositories Social media Data Data service service Groups by Facebook content area Twitter Groups by geography LinkedIn jaycollier
Warning! tm-tm
Cross experience boundaries
“The individual and the cultural are inextricably bound by patterns of relational exchange.” Ken Wilber, 1981 sallyrye
TEILHARD DE CHARDIN Patterns of experience Noosphere THOUGHT Evolution of awareness Atmosphere AIR Biosphere CELLS Geosphere MOLECULES geishaboy, jing-a-ling, wwworks
MASLOW Intuitive Types of exchanges MEANING Relational exchanges with many multiple environments Symbolic Vision Integrity RESPECT Authenticity Emotional Discourse Presence Material SECURITY Achievement Reflection SAFETY Recognition Awareness Family Friendship Esteem Breath Confidence Food, water Intimacy Shelter Power Reproduction Sleep krislitman, ajawin, tristanbrand, opoponax
Broadcast > Engagement > Collaboration > EXCHANGE Ibrahim Iujaz
GE Healthcare
How will you open the doors? sportsilliterate

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Crossing Web Boundaries

  • 1. CROSSING WEB BOUNDARIES in Higher Education Penn State Web Conference Jay Collier • June 14, 2011 jay.collier@thecompass.com jaypeg21
  • 2. Emerging media for learning organizations • WGBH Educational Foundation • Public Broadcasting Service • Massachusetts Institute of Technology • Dartmouth College • Bates College • Maine Department of Education jaypeg21
  • 3. • Where are the current boundaries? • Why should we bridge them? • How can we cross those boundaries? clearly ambiguous
  • 4. Where are our current Web boundaries?
  • 7. STUDENTS ALUMNI orcsa, rberteig
  • 8. DEPARTMENTS OFFICES moriza, willi
  • 9. MARKETING TECHNOLOGY swami stream, patrick hosely
  • 11. SILO 1 SILO 2 binary ape, neosnaps
  • 12. Why should we cross those boundaries?
  • 13. Digital MCLUHAN MEDIA Expanding media Personal computer Digital networks Evolution of communications Electronic World Wide Web technologies MEDIA Telegraph Printed Telephone MEDIA Radio Written Television Movable type Physical MEDIA Printing press EXPERIENCE Cave walls Photograph Bamboo slips Motion pictures Verbal Parchment Visual Paper mauricedb, schizoform, wilhei, mightyboybrian, wonderlane
  • 14. Web 1.0 was “It” Web 1.0 ~2000 “IT” You went out “onto it” The first Web was Web media and content hosted locally A WEB SITE Business data Phone Television Email jaycollier
  • 15. Web 2.0 ~2007 The next Web waswas “Ours” Web 2.0 “YOURS” and“MINE” Facebook Delicious Flickr WordPress Google Docs My Wikipedia Pages and LinkedIn profiles YouTube NetVibes Twitter jaycollier
  • 16. The next Internet “Is” An ecology integrating real and virtual Build connections Share knowledge Online persona Online Online persona persona Use services jaycollier
  • 17. Each medium “is an extension of ourselves ... an extension of consciousness” Marshall McLuhan, 1964 cearly ambiguous
  • 18. How can we cross the boundaries?
  • 22. Common principles for online experiences • Be dependable – anywhere, any time, any device • Be intuitive – simple publishing, searching, inding • Be helpful – helpul information and instructions • Be interesting – appealing, personal, immersive • Be personalizable – up to date feeds by interest • Be welcoming – online spaces for collaboration • Be meaningful – insight into what matters to you
  • 24. Content development Content manager/producer Information architect Content manager/producer Information architect Channel editor, writer Interface/ Channel editor, writer Photographer, photo editor Photographer, photo editor Community interaction design Client liaison Client liaison stewardship Art director/producer Community manager Interface designer Channel coordinator Graphic designer Leadership Social media producer Interface developer Brand evangelist User testing specialist & management Research analyst Strategic guidance Media Software admin Director of Online Media production & development Executive Producer Program Manager Producer/director Technical producer Videographer/recordist Software administrator Post-production editor Web developer Motion designer Quality assurance Training Animator specialist and support Client relations Project coordination Staff Vendors and contractors jaycollier
  • 25. 1-FTE TEAM 3-FTE TEAM 5-FTE TEAM Web producer/ Content manager/ designer editor Webmaster/ Web director/ Designer/ Web director/ Producer/ coding manager steward manager manager Web developer Software administrator/ developer Core team Extended team Extended team jaycollier
  • 27. FROM Powerful, universal ideas Ambivalence to Awareness to Interest to Participation to Commitment TOWARD Personalized interactions jaycollier
  • 29. General Public Prospective Prospective Corporations, Faculty & Students Foundations Sta & Families Current Current Philanthropic Faculty & Students, Partners Sta & Families Alumni & Friends jaycollier
  • 30.
  • 31.
  • 32.
  • 34. OFFICIAL CONTENT CONSTITUENT COLLABORATION Formal communications Community-facilitated Highly-crafted editorial and design Simple interface, individual voices, independent domain Core News & Program Communities Public Internet Services site updates subsites of Practice Professional Cloud News People resources services Gateways Home Search releases Subsite Groups Bookmarks Features Recommendations YouTube Directories Tasks Notations Comments Profile Subsite Ratings Flickr Publications Subsite Skype Enterprise data Ad hoc Learning groups object Gathering Reporting repositories Social media Data Data service service Groups by Facebook content area Twitter Groups by geography LinkedIn jaycollier
  • 35.
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  • 39.
  • 40. Warning! tm-tm
  • 42. “The individual and the cultural are inextricably bound by patterns of relational exchange.” Ken Wilber, 1981 sallyrye
  • 43. TEILHARD DE CHARDIN Patterns of experience Noosphere THOUGHT Evolution of awareness Atmosphere AIR Biosphere CELLS Geosphere MOLECULES geishaboy, jing-a-ling, wwworks
  • 44. MASLOW Intuitive Types of exchanges MEANING Relational exchanges with many multiple environments Symbolic Vision Integrity RESPECT Authenticity Emotional Discourse Presence Material SECURITY Achievement Reflection SAFETY Recognition Awareness Family Friendship Esteem Breath Confidence Food, water Intimacy Shelter Power Reproduction Sleep krislitman, ajawin, tristanbrand, opoponax
  • 45. Broadcast > Engagement > Collaboration > EXCHANGE Ibrahim Iujaz
  • 47. How will you open the doors? sportsilliterate