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Rapid rapport,[object Object],Creating Influence On Demand,[object Object],Silicon Valley Code Camp,[object Object],1,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object]
Increase communicationeffectiveness up to 5x,[object Object],What you get:,[object Object],Silicon Valley Code Camp,[object Object],2,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object]
Would IT BE OK To SEE A DEMO?,[object Object],http://www.youtube.com/watch?v=YcTgjR5iV1Y,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],3,[object Object]
Bernie Maloney, PE, CSMProduct Line and Program Managementmatrix management = Influence without Authority,[object Object],Neuro Linguistic Programming Practitioner,[object Object],Silicon Valley Code Camp,[object Object],4,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object]
I’ve got good news & bad news,[object Object],Silicon Valley Code Camp,[object Object],5,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object]
Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],6,[object Object]
Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],7,[object Object]
outline,[object Object],Outcome:  Recognize and Practice Verbal Technology to Build Rapport			Fast,[object Object],[object Object]
How:  Applications in Technology Teams
What’s Behind This:  Get the Abstraction
Summary & ResourcesSilicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],8,[object Object]
WHY = FIRST IMPRESSIONS MATTER,[object Object],Before Confirmation Bias,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],9,[object Object]
Does the 1st 60 seconds really matter?,[object Object],Silicon Valley Code Camp,[object Object],10,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object]
Ever had a telemarketer call?,[object Object],Silicon Valley Code Camp,[object Object],11,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object]
& you asked to hear more? ,[object Object],Silicon Valley Code Camp,[object Object],12,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object]
Even socially,[object Object],Silicon Valley Code Camp,[object Object],13,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object]
Confirmation Bias,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],14,[object Object]
HOW:  APPLICATIONS IN TECHNOLOGY TEAMS,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],15,[object Object]
Communication Goes (way, way, way) Beyond Wordse.g. Ray Birdwhistle, University of Pennsylvania,[object Object],Verbal vectors:,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],16,[object Object],Tone, Pitch,[object Object],Tempo:  Speed & Cadence,[object Object],Timbre,[object Object],Volume,[object Object]
Translating into (Agile) Practice,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],17,[object Object]
7%,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],18,[object Object]
35+%,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],19,[object Object]
55%,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],20,[object Object]
5x?						Or  	10x?,[object Object],What if teams increase communication effectiveness by even half this?,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],21,[object Object]
Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],22,[object Object]
THE TIP?  LOWER UNCONSCIOUS BARRIERS,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],23,[object Object]
The Principle,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],24,[object Object]
Build Rapport:  Offer similar patterns,[object Object],Tonality (35+%!),[object Object],Words (7%):  keys to how people represent information – another talk,[object Object],Physiological (55%!),[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],25,[object Object],---------------------,[object Object],---------------------,[object Object]
Pair off:  Verbal Mirroring & Matching,[object Object],Keep statements short (get multiple practice exchanges),[object Object],Person A:  Start with a Question,[object Object],Person B:  Short response, using similar verbal behaviors > Question,[object Object],Switch roles at signal,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],26,[object Object],Tone, Pitch,[object Object],Tempo:  Speed & Cadence,[object Object],Timbre,[object Object],Volume,[object Object]
Insights:  Verbal Mirroring & Matching,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],27,[object Object]
WHAT’s BEHIND THIS?,[object Object],Get the Abstraction,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],28,[object Object]
It began in the Santa Cruz Mountains…,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],29,[object Object]
Virginia Satir’s Change Model,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],30,[object Object]
Principle:  Success Leaves Footprints,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],31,[object Object]
NLP Model of Communication,[object Object],Unconscious Programming = Barrier:  Friend or Foe?  Fight or Flight?,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],32,[object Object],Mind processes~134 bps ,[object Object],in groups of,[object Object],7 +/- 2 “chunks”,[object Object],2B bps info,[object Object],Delete,[object Object],Distort,[object Object],Generalize,[object Object]
Keep statements short (get multiple practice exchanges),[object Object],Question || Short Response || Question back,[object Object],Keep movements gentle, and when noticed, offer similar behavior,[object Object],Pair off:  Layer in Physical Mirroring & Matching,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],33,[object Object],Tone, Pitch,[object Object],Tempo:  Speed & Cadence,[object Object],Timbre,[object Object],Volume,[object Object]
Insights:  Physical Mirroring & Matching,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],34,[object Object]
Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],35,[object Object]
Keep statements short (get multiple practice exchanges),[object Object],Question || Short Response || Question back,[object Object],Keep movements gentle, ,[object Object],	once physical rapport noticed, shift a little & observe,[object Object],Pair off:  Pacing & Leading,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],36,[object Object]
Insights:  Pacing & Leading,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],37,[object Object]
BONUS (time permitting):  Mis-Matching,[object Object],Keep statements short,[object Object],Person A:  State an insight from this or another source today,[object Object],Person B:  Respond using VERY DIFFERENT verbal behaviors,[object Object],Switch roles at signal,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],38,[object Object],Tone, Pitch,[object Object],Tempo:  Speed & Cadence,[object Object],Timbre,[object Object],Volume,[object Object]
Insights:  Verbal Mis-Matching,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],39,[object Object]
SUMMARY,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],40,[object Object]
Two types of students,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],41,[object Object]
Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],42,[object Object]
Silicon Valley Code Camp,[object Object],43,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object]
DECIDE:  Which TYPE are you?,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],44,[object Object]
Communication Goes (way, way, way) Beyond Words,[object Object],Tonality (35+%!),[object Object],Words (7%):  keys to how people represent information,[object Object],Physiological (55%!),[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],45,[object Object]
Building Rapport Lowers Unconscious Barriers,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],46,[object Object]
35+%:  Observe & Signal Rapport by Verbal Matching,[object Object],Tone, Pitch,[object Object],Tempo:  Speed & Cadence,[object Object],Timbre,[object Object],Volume,[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],47,[object Object]
Resources,[object Object],Seminal Work:Richard Bandler & John Grinder,Frogs into Princes,[object Object],For a far easier Introduction:Michael Brooks, Instant Rapport (available in libraries),[object Object],Silicon Valley Code Camp,[object Object],Slide Deck:  © 2011 B. Maloney,[object Object],48,[object Object]

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2011 SVCC: Creating Influence, On Demand

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Editor's Notes

  1. Also, Fundamental Attribution Error, Denning p. 422004 Elections; Contradictory Statements; fMRI study at Emory Univeristy; blatantly self-contradictory statementsfMRI study showed areas associated with REASONING were inactive in participantsWhile areas associated with EMOTION were lit, including conflict resolutionOnce interpretation found to support original position, brain areas of REWARD & PLEASURE lit up – leading to reinforcement of original position