The document discusses improving the process for applying for a driving license in the UK. It notes that the current paper-based process can take a long time and involve many steps. The document shows that online license applications have been increasing over time. It then outlines efforts to redesign the license application form and test the new designs with users. The redesigns aim to make the form easier to navigate and understand by consolidating instructions. Testing uncovered issues that still need to be addressed to simplify the application process further.