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Manage & Monitor
                                   OTN Architect Day
Oracle Applications in the Cloud      Chicago, IL
                                      Oct 24, 2011
2   Cloud Computing

    Changes the processes and tools that organizations currently
    use

    Enterprise no longer has control and visibility into service
    components

    If a core service is replaced by the cloud, organization needs to
    guarantee equivalent availability and performance service levels

    As cloud computing evolves, isolating and resolving problems
    gets more and more complex

    Need a management tool that can:
     Gather metadata and dynamic confirmation
     Monitor environment &provide in-depth view
     Provide real-time diagnostics and traceability
     Track and prove that service levels are being met
3   Future-Proof Your Application Management
    With Oracle Enterprise Manager Cloud Control



       EBS, Siebel,
       PeopleSoft,    OBI-EE
       JDE E1




       Fusion         Fusion
       Middleware     Application
4   Complete Application Management
    Business visibility built-into each category


      Discovery & System            Application Performance
      Monitoring                    Management




                              Application
                             Management
      Lifecycle Management          Configuration Management
5    Discovery and Systems Monitoring
     Key Challenges



    Monitor what    • What do you monitor in a typical Application
                      deployment of product families, products,
      matters         domains, clusters, servers


    Manage by       • What are the performance baselines in my
    exception         environment? What is the best practice?



     Business       • Are technology issues impacting the business
      Impact        • What is the fastest way to resolve an incident?
6         Fusion Applications in Enterprise Manager




    • Application View: Fusion Instance, Fusion Product Family, Fusion Product,
      Fusion Cluster Application, Fusion J2EE Application, Fusion Repository
    • Technology View: WLS Domain / Cluster / Server, HTTP Server, Java Virtual
      Machine, SOA Infrastructure / Composites
7        Routing Visibility Through Topology Viewer



• Predefined, graphical topology of
  Fusion Applications environment
• Understand routing details (e.g. OHS
  to WLS to Database)
• Assess overall health across Fusion
  deployment
• Search/filter topology
• Overlay performance data
• Context sensitive menus via right-
  mouse click on nodes
• Print as .PNG file
8             Monitoring from Business Perspective



• 100+ business metrics for
  Fusion applications. Examples:
       ̶    Payables - Invoice Import -
            Interface Lines Processed
       ̶    Receivables - Create
            Accounting Distribution Lines
            Processed
• Complete set of metrics for
  Fusion Middleware stack
   ̶       WLS Server, JVM, SOA, ESS
• Key Performance Indicator
  Reports for Business and
  technology metrics
9        Proactive Monitoring through Incident Manager




                                                                      Incident list
Views for
filtering
                                    Manage incident workflow




                                  Guided diagnostics and resolution
10        Incident Visibility Through Support Workbench



• Automatic Incident and problem
  creation for Fusion Application,
  FMW and Database
• Console to manage incidents,
  problem and IPS packages
• Add additional Diagnostic Dumps
  – Supports auto as well as
  manual trigger
• Integration with Selective tracing
• Assemble and upload packages
  to MOS
11           Problem Flow Analysis
                   For Root Cause Identification



     5. Log Search                                   1. Incident Notification
        Analyze related log                              Out-of box Monitoring
        entries for incident                             Templates




                                    Root
4. Analyze Related
   Targets
                                    Cause                      2. Analyze Metric
                                                                  Historical views
  View Topology,
  Incidents, &
  Configuration Changes




                       3. Analyze Related Metrics
                          Meta-data driven correlation
12    Discovery and Systems Monitoring
      Solution Summary



     Monitor what    • Applications and Middleware monitoring
       matters       • Topology Viewer


                     • Alert based monitoring from business and
     Manage by         technology perspective
     exception       • Diagnostic incident visibility through support
                       workbench

                     • Root cause analysis through Problem flow
      Business         analysis
       Impact        • User Interface diagnostics through Selective
                       Tracing
13   Complete Application Management
     Business visibility built-into each category


       Discovery & System            Application Performance
       Monitoring                    Management




                               Application
                              Management
       Lifecycle Management          Configuration Management
14    Application Performance Management
      Key Challenges



        End-User       • How can I achieve an objective measure of what
                         my end users are experiencing with
       Experience        Applications? (e.g., performance, failures, etc.)

       Transaction     • Can I follow a transaction through the entire
                         technology stack – from end-user to middleware
         Visibility      to database?

        Real-time      • How can I detect, triage, and solve issues in
                         production – without involving my developers to
       Diagnostics       instrument my application

                       • There are very specific, high value transactions
     Business Impact     in my business. How can I monitor and manage
                         just those mission-critical processes?
15      Application Performance Management
        Unmatched Transaction Visibility



                                    • Real end-user experience
      End-User Management           • Monitor and filter by business KPI’s
                                    • Link user actions to ECID

                                    • Trace transactions across JVMs / tiers with ECID
                                    • Monitor and filter transactions with business KPI’s
     Middleware Management   ECID   • Zero-overhead, production monitoring of JVM
                                      thread activity
                                    • Bi-directional integration with Database

                                    • Capture DB activity via Diag & Tuning
      Database Management           • Link activity to ECID
                                    • Tuning recommendations based on AWR
                                      repository
16    Real User Experience Insight




• Capture & Maintain ALL transactions
• Analyze actual to budget, KPIs
• Trace / Troubleshoot with ECID
• Provide objective SLAs
• Replay transactions for QA
• Report and Compare activity across
  time periods
• Monitor with Dashboards
• Integrate into other Enterprise
  Manager products (Testing Suite)
17         Business Transaction Management



              End-to-End, Application Level View




         Process Engine           Service Bus




     •   Real-time tracking of each transaction
     •   Follows transactions across all infrastructure and applications
          – App Servers, Applications, ESB's, BPM's, Etc.
     •   Leverages message content – the business value flowing through
         the application
     •   Non-invasive; message fingerprinting doesn’t break applications
18        JVM Diagnostics
           Zero-overhead, production diagnostics


• Oracle-owned technology stack enables
  superlative diagnostics
• ECID is the lynchpin between end-user,
  middleware, and database activity                     Mid-tier
• Filter by JVM activity by Method, Thread                to
  State, Request Name, SQL, & ECID                     Database
• Direct contextual navigation between JVM
  Diagnostics feature and database diagnostics
  features
   – Allows DBAs and Developers to communicate
     more efficiently. Expedites and facilitates the
     troubleshooting process
19    Application Performance Management
      Solution Summary



        End-User       • Real User Experience Insight provides complete
                         visibility into end user activities for Oracle
       Experience        Applications

       Transaction     • Real User Experience Insight integration with
                         Java Diagnostics and DB diagnostics provides
         Visibility      end user specific transaction level visibility

        Real-time      • Java Diagnostics provides real time diagnostics
       Diagnostics       without any application specific instrumentation


                       • Business Application provides visibility into all
     Business Impact     Fusion Applications transactions
20   Complete Application Management
     Business visibility built-into each category


       Discovery & System            Application Performance
       Monitoring                    Management




                               Application
                              Management
       Lifecycle Management          Configuration Management
21   Configuration Management
     Key Challenges



     Administrative   • Different groups use different tools to manage different
                        components of the application environment
        Silos         • Result is a fragmented view of environment



       Real-time      • How can I know if a key parameter has changed?
       detection      • How can I quickly determine the impact of that change?



      Excessively     • Is there a way to automate the troubleshooting and
                        verification process?
        Manual        • How do I know if I am in compliance with my policies?
22       Configuration Management
         Elements of Configuration Management


              Comprehensive Configuration Management
              Capture – Version – Provision – Compare – Comply
              Functional                               System
 •   Application Setups                 •   FA Cluster
 •   Product Family (FIN, CRM, etc)     •   Middleware (WLS, SOA, etc.)
 •   Products (GL, AR, Mfg, Org, etc)   •   Database parameters
 •   …and more                          •   …and more
23   Configuration Management
     Fusion Applications Aware

                                       Quick, easy access to
                                    comprehensive configuration &
                 Filter on Fusion
                                          compliance data
                Application model
                     hierarchy




                                             Search, Comparison,
                                             Versioning, Historical
                                                  capabilities
24            Configuration Management
                Architected to Manage Complexity
                                                     Complex analytical
                                                      capabilities made
                                                   possible by name-value
                                                            pairs

  Blueprint driven
gold configuration .
 for Fusion Apps.
   downloadable
     blueprints                                                             Forms the basis
                                                                            for comparison
                                                                                reporting




    Drill down on
     individual
    components
25        Configuration Management
           Take Control of Comparisons


• Comparison Templates
  ̶   Control How and What is
      Compared
  ̶   Ability to Ignore Certain
      Differences
  ̶   Oracle Pre-Configured
      Templates
  ̶   Customize Templates to
      Match Needs
• Ad-hoc as Well as Scheduled Comparisons
• Automatic Notification on Drift Detection
26    Configuration Management
      Finding the Needle-in-the-Haystack


 • Comparison reporting: Over time or between instances
 • ‘1-1’ as well as ‘1 to Many’


                          Quickly identify
                           differences
27     Configuration Management
       Finding the Needle-in-the-Haystack


         Detection of         Rich Compliance              Out-of-Box Mapping
     Configuration Change        Reporting                      with PCI

                                         Filter and analyze by
                                              Target types                 Compliance Scores
                                                                          based on criteria. Drill
                                                                           down into Violations

                            Hierarchy of Compliance




                                             Individual targets that
                                             comprise higher-level
                                                     target
28      Configuration Management
        Solution Summary



                            • Single console to manage configurations of
     Administrative Silos     Applications, Middleware and Database


                            • Real time detection feature tracks all the critical
     Real-time detection      configurations and sends notification

                            • Configuration compare feature compares Fusion
     Excessively Manual       configurations across different environments or
                              against a configuration snapshot and shows a report
                            • Configuration Compliance feature allows to manage
       Fragmentation          configuration using policies and provides compliance
                              reports
29   Complete Application Management
     Business visibility built-into each category


       Discovery & System            Application Performance
       Monitoring                    Management




                               Application
                              Management
       Lifecycle Management          Configuration Management
30   Lifecycle Management
     Key Challenges



                     • How to scale out Fusion Instance, Fusion
      Scale Out        Product to support business need quickly?


                     • What are the critical Fusion applications
                       artifacts which needs to be backed up
      Backup and     • How to quickly restore the Fusion Application if
       Recovery        something goes wrong in the hardware or
                       patching?

                     • How can I organize, migrate, and report on all of
     Customization     my Fusion Application customizations?
     Management      • How can I enforce best practices with respect to
                       management of customizations?
31     Fusion Applications Scale Out



• Supported Use Cases
  – Test to Production or
    Stage to Production
  – Add additional
    processing capacity
• Automatic subsetting
  of Applications and
  WLS Servers for each
  Fusion product
• Scheduler support
• One click scale out automation
32       Backup & Restore



• Out of the box Fusion
  Applications backup
  template which includes
  FA configuration files
  and Apps Database
  Schema
• FA template
  customization support
• Restore Fusion
  Application from backup
• View the status of
  backup activity
33   Customization Management




• Identify Customizations
                            Dev   Test   Prod
• Move and build between
  instances
• Report on existing
  Customizations
• Report on differences
  between instances
                            RAC          RAC
• Enforce best practices          RAC
34   Lifecycle Management
     Solution Summary


                     • Fusion Instance and Product scale out helps to
      Scale Out        migrate Fusion Instance or add more capacity to
                       Fusion Applications


                     • Out of the box FA backup template
      Backup and     • Option to customize the FA backup template
       Recovery      • Option to restore the instance from backup
                       quickly


     Customization   • Set of tools and policies that facilitate and
     Management        expedite the management of customizations
35   Complete Application Management
     Business visibility built-into each category


       Discovery & System                        Application Performance
       Monitoring                                Management
       •   Guided Discovery                      •   Real & Synthetic User Monitoring
       •   Fusion Application Topology           •   End-to-End transaction Management
       •   Problem Flow Analysis – Help          •   Production Diagnostics with JVMD
           diagnose the performance                           & DB Diagnostics
           problems in Fusion Stack
                                           Application
                                          Management
       Lifecycle Management                      Configuration Management
       •   Fusion Application scale-out          •   Fusion App system compare
       •   Backup & Recovery                         templates
       •   Integration with patching, setup,     •   Automatically apply 1,800+ FMW
           deployment automation                     Guardian checks
                                                 •   Functional configuration
                                                     management
36   Acknowledgement

     Based on the Oracle OpenWorld 2011 paper:

     Manage Oracle Fusion Applications With User, Application and System
       Perspectives

        - Presenter: Venkatesh Seenivasan
     - Co-Presenter: Basheer Khan
37   Questions




                 Basheer Khan
                 Oracle ACE Director
                 Fusion Middleware & Applications




                 bkhan@innowavetech.com
                 949.735.4025
                 @bkhan
                 khanb.blogspot.com

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Manage and Monitor Oracle Applications in the Cloud

  • 1. Manage & Monitor OTN Architect Day Oracle Applications in the Cloud Chicago, IL Oct 24, 2011
  • 2. 2 Cloud Computing Changes the processes and tools that organizations currently use Enterprise no longer has control and visibility into service components If a core service is replaced by the cloud, organization needs to guarantee equivalent availability and performance service levels As cloud computing evolves, isolating and resolving problems gets more and more complex Need a management tool that can:  Gather metadata and dynamic confirmation  Monitor environment &provide in-depth view  Provide real-time diagnostics and traceability  Track and prove that service levels are being met
  • 3. 3 Future-Proof Your Application Management With Oracle Enterprise Manager Cloud Control EBS, Siebel, PeopleSoft, OBI-EE JDE E1 Fusion Fusion Middleware Application
  • 4. 4 Complete Application Management Business visibility built-into each category Discovery & System Application Performance Monitoring Management Application Management Lifecycle Management Configuration Management
  • 5. 5 Discovery and Systems Monitoring Key Challenges Monitor what • What do you monitor in a typical Application deployment of product families, products, matters domains, clusters, servers Manage by • What are the performance baselines in my exception environment? What is the best practice? Business • Are technology issues impacting the business Impact • What is the fastest way to resolve an incident?
  • 6. 6 Fusion Applications in Enterprise Manager • Application View: Fusion Instance, Fusion Product Family, Fusion Product, Fusion Cluster Application, Fusion J2EE Application, Fusion Repository • Technology View: WLS Domain / Cluster / Server, HTTP Server, Java Virtual Machine, SOA Infrastructure / Composites
  • 7. 7 Routing Visibility Through Topology Viewer • Predefined, graphical topology of Fusion Applications environment • Understand routing details (e.g. OHS to WLS to Database) • Assess overall health across Fusion deployment • Search/filter topology • Overlay performance data • Context sensitive menus via right- mouse click on nodes • Print as .PNG file
  • 8. 8 Monitoring from Business Perspective • 100+ business metrics for Fusion applications. Examples: ̶ Payables - Invoice Import - Interface Lines Processed ̶ Receivables - Create Accounting Distribution Lines Processed • Complete set of metrics for Fusion Middleware stack ̶ WLS Server, JVM, SOA, ESS • Key Performance Indicator Reports for Business and technology metrics
  • 9. 9 Proactive Monitoring through Incident Manager Incident list Views for filtering Manage incident workflow Guided diagnostics and resolution
  • 10. 10 Incident Visibility Through Support Workbench • Automatic Incident and problem creation for Fusion Application, FMW and Database • Console to manage incidents, problem and IPS packages • Add additional Diagnostic Dumps – Supports auto as well as manual trigger • Integration with Selective tracing • Assemble and upload packages to MOS
  • 11. 11 Problem Flow Analysis For Root Cause Identification 5. Log Search 1. Incident Notification Analyze related log Out-of box Monitoring entries for incident Templates Root 4. Analyze Related Targets Cause 2. Analyze Metric Historical views View Topology, Incidents, & Configuration Changes 3. Analyze Related Metrics Meta-data driven correlation
  • 12. 12 Discovery and Systems Monitoring Solution Summary Monitor what • Applications and Middleware monitoring matters • Topology Viewer • Alert based monitoring from business and Manage by technology perspective exception • Diagnostic incident visibility through support workbench • Root cause analysis through Problem flow Business analysis Impact • User Interface diagnostics through Selective Tracing
  • 13. 13 Complete Application Management Business visibility built-into each category Discovery & System Application Performance Monitoring Management Application Management Lifecycle Management Configuration Management
  • 14. 14 Application Performance Management Key Challenges End-User • How can I achieve an objective measure of what my end users are experiencing with Experience Applications? (e.g., performance, failures, etc.) Transaction • Can I follow a transaction through the entire technology stack – from end-user to middleware Visibility to database? Real-time • How can I detect, triage, and solve issues in production – without involving my developers to Diagnostics instrument my application • There are very specific, high value transactions Business Impact in my business. How can I monitor and manage just those mission-critical processes?
  • 15. 15 Application Performance Management Unmatched Transaction Visibility • Real end-user experience End-User Management • Monitor and filter by business KPI’s • Link user actions to ECID • Trace transactions across JVMs / tiers with ECID • Monitor and filter transactions with business KPI’s Middleware Management ECID • Zero-overhead, production monitoring of JVM thread activity • Bi-directional integration with Database • Capture DB activity via Diag & Tuning Database Management • Link activity to ECID • Tuning recommendations based on AWR repository
  • 16. 16 Real User Experience Insight • Capture & Maintain ALL transactions • Analyze actual to budget, KPIs • Trace / Troubleshoot with ECID • Provide objective SLAs • Replay transactions for QA • Report and Compare activity across time periods • Monitor with Dashboards • Integrate into other Enterprise Manager products (Testing Suite)
  • 17. 17 Business Transaction Management End-to-End, Application Level View Process Engine Service Bus • Real-time tracking of each transaction • Follows transactions across all infrastructure and applications – App Servers, Applications, ESB's, BPM's, Etc. • Leverages message content – the business value flowing through the application • Non-invasive; message fingerprinting doesn’t break applications
  • 18. 18 JVM Diagnostics Zero-overhead, production diagnostics • Oracle-owned technology stack enables superlative diagnostics • ECID is the lynchpin between end-user, middleware, and database activity Mid-tier • Filter by JVM activity by Method, Thread to State, Request Name, SQL, & ECID Database • Direct contextual navigation between JVM Diagnostics feature and database diagnostics features – Allows DBAs and Developers to communicate more efficiently. Expedites and facilitates the troubleshooting process
  • 19. 19 Application Performance Management Solution Summary End-User • Real User Experience Insight provides complete visibility into end user activities for Oracle Experience Applications Transaction • Real User Experience Insight integration with Java Diagnostics and DB diagnostics provides Visibility end user specific transaction level visibility Real-time • Java Diagnostics provides real time diagnostics Diagnostics without any application specific instrumentation • Business Application provides visibility into all Business Impact Fusion Applications transactions
  • 20. 20 Complete Application Management Business visibility built-into each category Discovery & System Application Performance Monitoring Management Application Management Lifecycle Management Configuration Management
  • 21. 21 Configuration Management Key Challenges Administrative • Different groups use different tools to manage different components of the application environment Silos • Result is a fragmented view of environment Real-time • How can I know if a key parameter has changed? detection • How can I quickly determine the impact of that change? Excessively • Is there a way to automate the troubleshooting and verification process? Manual • How do I know if I am in compliance with my policies?
  • 22. 22 Configuration Management Elements of Configuration Management Comprehensive Configuration Management Capture – Version – Provision – Compare – Comply Functional System • Application Setups • FA Cluster • Product Family (FIN, CRM, etc) • Middleware (WLS, SOA, etc.) • Products (GL, AR, Mfg, Org, etc) • Database parameters • …and more • …and more
  • 23. 23 Configuration Management Fusion Applications Aware Quick, easy access to comprehensive configuration & Filter on Fusion compliance data Application model hierarchy Search, Comparison, Versioning, Historical capabilities
  • 24. 24 Configuration Management Architected to Manage Complexity Complex analytical capabilities made possible by name-value pairs Blueprint driven gold configuration . for Fusion Apps. downloadable blueprints Forms the basis for comparison reporting Drill down on individual components
  • 25. 25 Configuration Management Take Control of Comparisons • Comparison Templates ̶ Control How and What is Compared ̶ Ability to Ignore Certain Differences ̶ Oracle Pre-Configured Templates ̶ Customize Templates to Match Needs • Ad-hoc as Well as Scheduled Comparisons • Automatic Notification on Drift Detection
  • 26. 26 Configuration Management Finding the Needle-in-the-Haystack • Comparison reporting: Over time or between instances • ‘1-1’ as well as ‘1 to Many’ Quickly identify differences
  • 27. 27 Configuration Management Finding the Needle-in-the-Haystack Detection of Rich Compliance Out-of-Box Mapping Configuration Change Reporting with PCI Filter and analyze by Target types Compliance Scores based on criteria. Drill down into Violations Hierarchy of Compliance Individual targets that comprise higher-level target
  • 28. 28 Configuration Management Solution Summary • Single console to manage configurations of Administrative Silos Applications, Middleware and Database • Real time detection feature tracks all the critical Real-time detection configurations and sends notification • Configuration compare feature compares Fusion Excessively Manual configurations across different environments or against a configuration snapshot and shows a report • Configuration Compliance feature allows to manage Fragmentation configuration using policies and provides compliance reports
  • 29. 29 Complete Application Management Business visibility built-into each category Discovery & System Application Performance Monitoring Management Application Management Lifecycle Management Configuration Management
  • 30. 30 Lifecycle Management Key Challenges • How to scale out Fusion Instance, Fusion Scale Out Product to support business need quickly? • What are the critical Fusion applications artifacts which needs to be backed up Backup and • How to quickly restore the Fusion Application if Recovery something goes wrong in the hardware or patching? • How can I organize, migrate, and report on all of Customization my Fusion Application customizations? Management • How can I enforce best practices with respect to management of customizations?
  • 31. 31 Fusion Applications Scale Out • Supported Use Cases – Test to Production or Stage to Production – Add additional processing capacity • Automatic subsetting of Applications and WLS Servers for each Fusion product • Scheduler support • One click scale out automation
  • 32. 32 Backup & Restore • Out of the box Fusion Applications backup template which includes FA configuration files and Apps Database Schema • FA template customization support • Restore Fusion Application from backup • View the status of backup activity
  • 33. 33 Customization Management • Identify Customizations Dev Test Prod • Move and build between instances • Report on existing Customizations • Report on differences between instances RAC RAC • Enforce best practices RAC
  • 34. 34 Lifecycle Management Solution Summary • Fusion Instance and Product scale out helps to Scale Out migrate Fusion Instance or add more capacity to Fusion Applications • Out of the box FA backup template Backup and • Option to customize the FA backup template Recovery • Option to restore the instance from backup quickly Customization • Set of tools and policies that facilitate and Management expedite the management of customizations
  • 35. 35 Complete Application Management Business visibility built-into each category Discovery & System Application Performance Monitoring Management • Guided Discovery • Real & Synthetic User Monitoring • Fusion Application Topology • End-to-End transaction Management • Problem Flow Analysis – Help • Production Diagnostics with JVMD diagnose the performance & DB Diagnostics problems in Fusion Stack Application Management Lifecycle Management Configuration Management • Fusion Application scale-out • Fusion App system compare • Backup & Recovery templates • Integration with patching, setup, • Automatically apply 1,800+ FMW deployment automation Guardian checks • Functional configuration management
  • 36. 36 Acknowledgement Based on the Oracle OpenWorld 2011 paper: Manage Oracle Fusion Applications With User, Application and System Perspectives - Presenter: Venkatesh Seenivasan - Co-Presenter: Basheer Khan
  • 37. 37 Questions Basheer Khan Oracle ACE Director Fusion Middleware & Applications bkhan@innowavetech.com 949.735.4025 @bkhan khanb.blogspot.com