Sept 19: Managing the Backlog During Initial Development in B2B ISVs w/ John Peltier
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There continues to be great confusion about the relationship between the title of Product Manager and the role of Product Owner. John's experience across three distinct scrum projects in two organizations has led him to some clarifying thoughts on agile's implementation by product managers. Resources: http://pack.li/3Y
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Sept 19: Managing the Backlog During Initial Development in B2B ISVs w/ John Peltier
- 1. Transcript from Sept 19, 2011: Managing Backlog During Initial Development in B2B ISVs Global Product Management Talk w/ John Peltier, Agile Product Manager Subscribe: http://bit.ly/ouZN8J FB: http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Listen to speaker & co-hosts! http://www.blogtalkradio.com/prodmgmttalk Listen to today’s podcast: http://bit.ly/oCT0LD INTRO There continues to be great confusion about the relationship between the title of Product Manager and the role of Product Owner. John's experience across three distinct scrum projects in two organizations has led him to some clarifying thoughts on agile's implementation by product managers. QUESTIONS Q1 Is it easier to involve customers during construction of custom software products than it is for B2B or Enterprise products? Q2 Which role is most suited to getting customer input on a sprint-by-sprint basis: product owner, user experience, or product manager? Q3 What are the benefits and risks of letting customers see unfinished work vs. using vaporware to gather current-state feedback? Q4 How can product managers balance ambiguity of frequent customer input with stable product vision and meeting tight deadlines? cindyfsolomon Welcome! @gander2112 Discussion questions from each talk http://t.co/AJlZtCOh Today’s questions:http://t.co/lra5ixAK #prodmgmttalk -3:58 PM Sep 19th, 2011 cindyfsolomon Please introduce yourself: where you're tweeting from, your involvement w/product management when you come in!#prodmgmttalk -3:58 PM Sep 19th, 2011 cindyfsolomon This is Cindy, co-host,from across bay from San Francisco. If you're NOT showing up in twitter search http://t.co/0EhQIXiX #prodmgmttalk -3:59 PM Sep 19th, 2011 johnpeltier Hello! This is John Peltier in Atlanta, happy to be participating in #prodmgmttalk today! #prodmgmttalk -4:00 PM Sep 19th, 2011 cindyfsolomon Now starting: Please follow @johnpeltier @rcauvin@prodmgmttalk @cindyfsolomon use hashtag #prodmgmttalk -4:00 PM Sep 19th, 2011 ErikaLAndersen Hi, Erika Andersen from Salt Lake City checking into #prodmgmttalk -4:00 PM Sep 19th, 2011 gander2112 Geoff Anderson, (temporarily) in Chicago #prodmgmttalk -4:00 PM Sep 19th, 2011 _______________________________________________________________________________________________ Sponsor us http://bit.ly/gF0Tt3 and visit our sponsor below! 1 BlogTalkRadio http://bit.ly/phTOWh
- 2. Transcript from Sept 19, 2011: Managing Backlog During Initial Development in B2B ISVs Global Product Management Talk w/ John Peltier, Agile Product Manager Subscribe: http://bit.ly/ouZN8J FB: http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Listen to speaker & co-hosts! http://www.blogtalkradio.com/prodmgmttalk rcauvin Roger L. Cauvin here in Austin. Glad to be co-hosting #prodmgmttalk w/ @cindysolomon & special guest @JohnPeltier. #agile #prodmgmt -4:01 PM Sep 19th, 2011 cindyfsolomon Please welcome today's speaker John Peltier @johnpeltier Marketing Lead 4 ProductCamp Atlanta & ProductCamp Austin #prodmgmttalk -4:01 PM Sep 19th, 2011 gander2112 @rcauvin I was just in Austin last week. Love that town #prodmgmttalk -4:02 PM Sep 19th, 2011 johnpeltier Hello to Erika, Geoff and others! #prodmgmttalk -4:02 PM Sep 19th, 2011 rcauvin Welcome, @ErikaLAndersen and @gander2112, to #prodmgmttalk. Always good to have you in the conversation. #prodmgmt #agile -4:02 PM Sep 19th, 2011 cindyfsolomon Intro speaker @johnpeltier spent 3 years as prod analyst & prod owner healthcare space w/Carestream Dental (Kodak Health Grp) #prodmgmttalk -4:02 PM Sep 19th, 2011 johnpeltier @CindyFSolomon *Formerly* Marketing Lead at #pcaustin! - now at #pcampatl. #prodmgmttalk -4:02 PM Sep 19th, 2011 cindyfsolomon Listen here: http://t.co/ElZL89Yk try calling (323) 927-2957 to talk w/ @johnpeltier @rcauvin @cindyfsolomon #prodmgmttalk -4:05 PM Sep 19th, 2011 rcauvin In the old days, #agile dev teams were co-located w/ customers & could more easily manage the product backlog.#prodmgmttalk -4:05 PM Sep 19th, 2011 cindyfsolomon Background links for today's talk! http://pack.li/3Y Never participated in a twitter chat? FAQs http://t.co/Qr2s1o0OJoin us! #prodmgmttalk -4:06 PM Sep 19th, 2011 johnpeltier The challenge: Product managers must represent a market segment, not just a single customer. How to do while in the dev room? #prodmgmttalk -4:06 PM Sep 19th, 2011 rcauvin Now we have B2B and B2C software product teams doing #agile & experiencing challenges representing the customer effectively. #prodmgmttalk -4:06 PM Sep 19th, 2011 cindyfsolomon Today's questions are at the bottom of http://t.co/u4gQdgBh @rcauvin & @johnpeltier giving audio context for backlog #prodmgmttalk -4:07 PM Sep 19th, 2011 gander2112 Listening in. #prodmgmttalk -4:08 PM Sep 19th, 2011 johnpeltier If the product management and product owner roles are split, will the same product quality result? #prodmgmttalk -4:08 PM Sep 19th, 2011 rcauvin And if the #prodmgmt & product owner roles are NOT split, will product quality suffer? #prodmgmttalk #agile #scrum -4:09 PM Sep 19th, 2011 gander2112 I think that it might be part of the level of skills in the product owner role, at my company, the PO is a very junior role#prodmgmttalk -4:10 PM Sep 19th, 2011 _______________________________________________________________________________________________ Sponsor us http://bit.ly/gF0Tt3 and visit our sponsor below! 2 BlogTalkRadio http://bit.ly/phTOWh
- 3. Transcript from Sept 19, 2011: Managing Backlog During Initial Development in B2B ISVs Global Product Management Talk w/ John Peltier, Agile Product Manager Subscribe: http://bit.ly/ouZN8J FB: http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Listen to speaker & co-hosts! http://www.blogtalkradio.com/prodmgmttalk gander2112 (Of course I am both PO and PM), so I get the full picture. #prodmgmttalk -4:11 PM Sep 19th, 2011 gander2112 I mean, so junior that they pretty much have to ask permission to go to the loo #prodmgmttalk -4:12 PM Sep 19th, 2011 johnpeltier Geoffrey, I am both also - One element is if the PO has exposure to customer research... #prodmgmttalk - 4:12 PM Sep 19th, 2011 saeedwkhan Need to distinguish between Prod. Mgr (role), Prod Owner (role) & #prodmgmt function & goals. Then it's not an issue. :-) #prodmgmttalk -4:12 PM Sep 19th, 2011 ProdMgmtTalk Q1 Is it easier to involve customers during construction of custom software products than it is for B2B or Enterprise prodcts? #prodmgmttalk -4:12 PM Sep 19th, 2011 gander2112 A1: Naturally. You are building it for one customer, so that makes it easier to involve them deeply #prodmgmttalk -4:13 PM Sep 19th, 2011 johnpeltier @saeedwkhan Well, that *sounds* easy!#prodmgmttalk -4:13 PM Sep 19th, 2011 ProdMgmtTalk Welcome @saeedwkhan ! RT "Need to distinguish between Prod. Mgr (role), Prod Owner (role) & #prodmgmt function & goals." #prodmgmttalk -4:13 PM Sep 19th, 2011 jbrett #prodmgmttalk Is it even practical for a PO to effectively serve the needs of the team AND the market on their own? -4:13 PM Sep 19th, 2011 rcauvin Welcome, @saeedwkhan. Looking forward to more of your thoughts on the #prodmgmt vs. product owners roles.#prodmgmttalk #agile #scrum -4:13 PM Sep 19th, 2011 gander2112 @saeedwkhan Agreed, but often not done.#prodmgmttalk -4:13 PM Sep 19th, 2011 ProdMgmtTalk Welcome! RT @jbrett: #prodmgmttalk Is it even practical for PO to effectively serve needs of team AND market on their own? #prodmgmttalk -4:14 PM Sep 19th, 2011 gander2112 Yes, if they have enuf skills RT @jbrett: Is it even practical for a PO to effectively serve the needs of team AND the market? #prodmgmttalk -4:15 PM Sep 19th, 2011 jbrett @gander2112 #prodmgmttalk I'm not sure its a question of skills as much as one of capacity. Thoughts? -4:15 PM Sep 19th, 2011 johnpeltier I've done both at once. The challenge is keeping a PM / PO on one product. #prodmgmttalk -4:16 PM Sep 19th, 2011 saeedwkhan @jbrett is correct.... but it's a question of skills, capacity & overall scalability. That's why roles need to be separate. #prodmgmttalk -4:16 PM Sep 19th, 2011 gander2112 Actually, If the product owner role is pigeonholed into a dev interface role only, they will never learn mkt and other skills #prodmgmttalk -4:17 PM Sep 19th, 2011 _______________________________________________________________________________________________ Sponsor us http://bit.ly/gF0Tt3 and visit our sponsor below! 3 BlogTalkRadio http://bit.ly/phTOWh
- 4. Transcript from Sept 19, 2011: Managing Backlog During Initial Development in B2B ISVs Global Product Management Talk w/ John Peltier, Agile Product Manager Subscribe: http://bit.ly/ouZN8J FB: http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Listen to speaker & co-hosts! http://www.blogtalkradio.com/prodmgmttalk ProdMgmtTalk @johnpeltier says makes a difference where in the product life cycle also #prodmgmttalk -4:17 PM Sep 19th, 2011 gander2112 I believe that the PO needs to be at some level of participation in the outbound market research #prodmgmttalk -4:18 PM Sep 19th, 2011 jbrett @saeedwkhan We've done it both ways at my company. Separating roles seems to be yielding dividends. #prodmgmttalk -4:18 PM Sep 19th, 2011 saeedwkhan #prodmgmttalk PO should be part of the #prodmgmt team, but with a focus on working with Eng. They don't need to live there though! -4:18 PM Sep 19th, 2011 ProdMgmtTalk Challenge to participants: CALL-IN (323) 927-2957to join @johnpeltier @rcauvin & @cindyfsolomon in live audio discussion #prodmgmttalk -4:18 PM Sep 19th, 2011 johnpeltier Isn't backlog management intended to meet market needs? If so, that person must get great deal of user input @gander2112 #prodmgmttalk -4:19 PM Sep 19th, 2011 jbrett @saeedwkhan #prodmgmttalk but isn't that the function of the PO? To sit with the team as a customer proxy? - 4:19 PM Sep 19th, 2011 gander2112 There has to be more than just drive by pushing of priorities and requirements from PM to PO. Can be separate, but close #prodmgmttalk -4:19 PM Sep 19th, 2011 gander2112 Don't get me wrong, I would love to get away from the Backlog, but it is hard to get the right balance. And right person too #prodmgmttalk -4:20 PM Sep 19th, 2011 liz_blink Not sure. I do both and isn't easy! #prodmgmttalk Is it even practical for a PO to effectively serve the needs of the team AND the market -4:21 PM Sep 19th, 2011 Ycnt_ibdonlyjen A1: am curious... how many people are building custom sftw for one client instead of mkt? #prodmgmttalk -4:21 PM Sep 19th, 2011 gander2112 Argh, so hard to get a complete message in 140 - 13 characters :-) #prodmgmttalk -4:21 PM Sep 19th, 2011 saeedwkhan @jbrett...I call it friends with benefits, and not marriage. :-) daily interaction yes. hourly interaction. No a requirement. #prodmgmttalk -4:21 PM Sep 19th, 2011 johnpeltier @liz_blink I didn't say it was easy! #prodmgmttalk -4:21 PM Sep 19th, 2011 gander2112 I hear you #prodmgmttalk -4:22 PM Sep 19th, 2011 ProdMgmtTalk Welcome @liz_blink @Ycnt_ibdonlyjen our friendly Aussies! Today’s questions: http://t.co/6kT1a47K #prodmgmttalk -4:22 PM Sep 19th, 2011 johnpeltier @saeedwkhan @jbrett If PM is out visiting clients / being in the market, PM on multiple products, r they available enough? #prodmgmttalk -4:23 PM Sep 19th, 2011 _______________________________________________________________________________________________ Sponsor us http://bit.ly/gF0Tt3 and visit our sponsor below! 4 BlogTalkRadio http://bit.ly/phTOWh
- 5. Transcript from Sept 19, 2011: Managing Backlog During Initial Development in B2B ISVs Global Product Management Talk w/ John Peltier, Agile Product Manager Subscribe: http://bit.ly/ouZN8J FB: http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Listen to speaker & co-hosts! http://www.blogtalkradio.com/prodmgmttalk gander2112 FOr me balancing different customers in different segments for input is hard. #prodmgmttalk -4:23 PM Sep 19th, 2011 ErikaLAndersen Problem with skype: Not just me. Reassuring.#prodmgmttalk -4:24 PM Sep 19th, 2011 gander2112 I just fear that the temptation to take @saeedwkhan's input from daily to once per sprint would be too great.#prodmgmttalk -4:24 PM Sep 19th, 2011 johnpeltier Clarification: "available enough?" in prior Tweet = "available enough to the Product Owner"? #prodmgmttalk -4:24 PM Sep 19th, 2011 liz_blink @gander2112 PO needs to be participate in the outbound mrkt research #prodmgmttalk agreed otherwise it just propagates inside out approach. -4:24 PM Sep 19th, 2011 saeedwkhan @gander2112 Hi, I didn't say once per sprint. Where did you see that? :-) #prodmgmttalk -4:25 PM Sep 19th, 2011 liz_blink RT @gander2112: Argh, so hard to get a complete message in 140 - 13 characters :-) #prodmgmttalk -4:25 PM Sep 19th, 2011 gander2112 @liz_blink I like to call that "Breathing our own exhaust" #prodmgmttalk -4:25 PM Sep 19th, 2011 ProdMgmtTalk Q2 Which role best 4 getting customer input on a sprint-by-sprint basis: product owner, user experience, or product manager? #prodmgmttalk -4:25 PM Sep 19th, 2011 Ycnt_ibdonlyjen Xclnt! RT @saeedwkhan: @jbrett...I call it friends w benefits & not marriage :-) daily interaction yes. hourly interaction. No #prodmgmttalk -4:26 PM Sep 19th, 2011 ErikaLAndersen Agree! RT @liz_blink: @gander2112 PO must participate in outbound mrkt rsrch, otherwise propagates inside out approach. #prodmgmttalk -4:26 PM Sep 19th, 2011 gander2112 @saeedwkhan YOu didn't, but once a day, to, "I'm busy, bug me in three weeks" is a slippery slope, and one that is tempting #prodmgmttalk -4:26 PM Sep 19th, 2011 johnpeltier Indeed! RT @liz_blink: PO needs to be participate in the outbound mrkt research otherwise it propagates inside out approach. #prodmgmttalk -4:26 PM Sep 19th, 2011 liz_blink @johnpeltier @jbrett If PM is out visiting clients market, r they available enough? #prodmgmttalk good Q. What is enough? To get job done? -4:27 PM Sep 19th, 2011 johnpeltier @gander2112 @saeedwkhan Team / PO will move on if PM doesn't reply fast enough. #prodmgmttalk - 4:27 PM Sep 19th, 2011 gander2112 Gotta run folks. Good chat! #prodmgmttalk -4:27 PM Sep 19th, 2011 ErikaLAndersen Witty yet accurately descriptive RT@gander2112:"Breathing our own exhaust" #prodmgmttalk -4:27 PM Sep 19th, 2011 _______________________________________________________________________________________________ Sponsor us http://bit.ly/gF0Tt3 and visit our sponsor below! 5 BlogTalkRadio http://bit.ly/phTOWh
- 6. Transcript from Sept 19, 2011: Managing Backlog During Initial Development in B2B ISVs Global Product Management Talk w/ John Peltier, Agile Product Manager Subscribe: http://bit.ly/ouZN8J FB: http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Listen to speaker & co-hosts! http://www.blogtalkradio.com/prodmgmttalk saeedwkhan @gander2112 If a PO goes the once per sprint route, they are not doing their job. Communication shd be as needed.#prodmgmttalk -4:27 PM Sep 19th, 2011 liz_blink Or is the team lacking some proactiveness to call out to you? #prodmgmttalk" -4:28 PM Sep 19th, 2011 rcauvin Key related question here is the granularity of the backlog. Does it truly contain stories, or are tasks? #prodmgmt #prodmgmttalk #agile -4:28 PM Sep 19th, 2011 gander2112 @saeedwkhan Not the PO, but the PM becoming less accessible. I have plenty on my plate to keep me away from the daily PO mtg #prodmgmttalk -4:28 PM Sep 19th, 2011 ErikaLAndersen Yes - I can hear you - loud and clear (BART too)#prodmgmttalk -4:28 PM Sep 19th, 2011 rcauvin Key related question here is the granularity of the backlog. Does it truly contain stories, or are tasks? #prodmgmt #prodmgmttalk #agile -4:29 PM Sep 19th, 2011 ErikaLAndersen But twitter does seem slow. #prodmgmttalk -4:29 PM Sep 19th, 2011 rcauvin Key related question here is the granularity of the backlog. Does it truly contain stories, or tasks? #prodmgmt #prodmgmttalk #agile -4:29 PM Sep 19th, 2011 liz_blink LOL"@gander2112: @liz_blink I like to call that "Breathing our own exhaust" #prodmgmttalk" -4:29 PM Sep 19th, 2011 johnpeltier RT @rcauvin: Key question here is granularity of the backlog. Does it truly contain stories, or tasks? #prodmgmttalk #agile #prodmgmttalk -4:30 PM Sep 19th, 2011 saeedwkhan @gander2112 In every PM job I've had, the MINIMUM comm interval was weekly. With email/phone etc, it is many times/wk. #prodmgmttalk -4:30 PM Sep 19th, 2011 ErikaLAndersen Tasks = features? Stories = ??? #prodmgmttalk -4:31 PM Sep 19th, 2011 johnpeltier A2: Strong UX team member can help bridge the gap, IMO. #prodmgmttalk -4:31 PM Sep 19th, 2011 ProdMgmtTalk @rcauvin describing the "granularity" of the backlog as a distinction for how much communication is required#prodmgmttalk -4:31 PM Sep 19th, 2011 saeedwkhan @rcauvin Good point. Stories take time to implement. This is different than tasks. #prodmgmttalk. -4:31 PM Sep 19th, 2011 ErikaLAndersen Stories = how user interacts with products, reducing amount PM must do? #prodmgmttalk -4:31 PM Sep 19th, 2011 johnpeltier @saeedwkhan @gander2112 Can't imagine 1 per week being adequate in any context. #prodmgmttalk - 4:32 PM Sep 19th, 2011 _______________________________________________________________________________________________ Sponsor us http://bit.ly/gF0Tt3 and visit our sponsor below! 6 BlogTalkRadio http://bit.ly/phTOWh
- 7. Transcript from Sept 19, 2011: Managing Backlog During Initial Development in B2B ISVs Global Product Management Talk w/ John Peltier, Agile Product Manager Subscribe: http://bit.ly/ouZN8J FB: http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Listen to speaker & co-hosts! http://www.blogtalkradio.com/prodmgmttalk ProdMgmtTalk RT @saeedwkhan: @rcauvin Good point. Stories take time to implement. This is different than tasks.#prodmgmttalk. #prodmgmttalk -4:32 PM Sep 19th, 2011 liz_blink @johnpeltier #prodmgmttalk that needs to be stopped through clear boundary setting with your team! -4:33 PM Sep 19th, 2011 ErikaLAndersen Still trying to figure this out. Stories come with personas. Developers understand stories, goals, make better decisions #prodmgmttalk -4:33 PM Sep 19th, 2011 liz_blink RT @ProdMgmtTalk: @rcauvin describing the "granularity" of the backlog as a distinction for how much communication is required #prodmgmttalk -4:34 PM Sep 19th, 2011 Brioneja @ProdMgmtTalk @johnpeltier @rcauvin @cindyfsolomon I just called into the live audio line #prodmgmttalk - 4:34 PM Sep 19th, 2011 rcauvin User story stands for a relatively end-to-end user interaction that achieves a goal. Nice when dev team can run with these. #prodmgmttalk -4:34 PM Sep 19th, 2011 johnpeltier Desingn personas help RT @ErikaLAndersen: Stories with personas. Developers understand stories, goals -> better decisions #prodmgmttalk -4:35 PM Sep 19th, 2011 ErikaLAndersen If developers understand stories, don't need as much input from PM (or is it PO?) #prodmgmttalk - 4:35 PM Sep 19th, 2011 rcauvin RT @ErikaLAndersen: If developers understand stories, don't need as much input from PM (or is it PO?) #prodmgmttalk#prodmgmt #agile -4:35 PM Sep 19th, 2011 jbrett @johnpeltier @gander2112 @saeedwkhan If the PM is also a customer seems like a pretty scary idea. (moving on without response) #prodmgmttalk -4:35 PM Sep 19th, 2011 jbrett RT @ErikaLAndersen: If developers understand stories, don't need as much input from PM (or is it PO?) #prodmgmttalk -4:36 PM Sep 19th, 2011 rcauvin @ErikaLAndersen If the backlog contains user stories instead of tasks, it is generally easier to manage. #prodmgmt#prodmgmttalk #agile -4:36 PM Sep 19th, 2011 ProdMgmtTalk Q3 What are the benefits & risks of letting customers see unfinished work vs. usng vaporware to gather current-state feedback? #prodmgmttalk -4:37 PM Sep 19th, 2011 saeedwkhan @liz_blink One of my team is in India. They're not crying and they do great work. #prodmgmttalk -4:37 PM Sep 19th, 2011 Brioneja @ProdMgmtTalk I would think that the right role depends on the type of project and the level of uncertainty #prodmgmttalk -4:37 PM Sep 19th, 2011 johnpeltier If the stories are well written and capture intent fully, PO job is easier @jbrett @ErikaLAndersen #prodmgmttalk -4:37 PM Sep 19th, 2011 _______________________________________________________________________________________________ Sponsor us http://bit.ly/gF0Tt3 and visit our sponsor below! 7 BlogTalkRadio http://bit.ly/phTOWh
- 8. Transcript from Sept 19, 2011: Managing Backlog During Initial Development in B2B ISVs Global Product Management Talk w/ John Peltier, Agile Product Manager Subscribe: http://bit.ly/ouZN8J FB: http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Listen to speaker & co-hosts! http://www.blogtalkradio.com/prodmgmttalk ProdMgmtTalk Welcome @Brioneja: who just called into the live audio line! woo hoo! #prodmgmttalk -4:37 PM Sep 19th, 2011 Brioneja @ProdMgmtTalk I am a big proponent of quickly creating prototypes. But prototypes can also be non functional screens#prodmgmttalk -4:38 PM Sep 19th, 2011 ProdMgmtTalk @johnpeltier answ: What's dif betw vaporware vs. unfinished work Answ: unfinish is front end prototype - mockup#prodmgmttalk -4:38 PM Sep 19th, 2011 Brioneja @ProdMgmtTalk IDEO has a wonderful example of VOC where they gathered info on an airplane cockpit design using Post-It Notes #prodmgmttalk -4:39 PM Sep 19th, 2011 johnpeltier Q3: Vaporware to me is clickable wireframes / Flash / static HTML #prodmgmttalk -4:39 PM Sep 19th, 2011 ProdMgmtTalk Correction: "Unfinished work" is actual product in progress vs. vaporware has not been developed on back-end #prodmgmttalk -4:39 PM Sep 19th, 2011 rcauvin A3: I've found clickable wireframes can be very helpful, but they require careful expectation setting. #prodmgmt #prodmgmttalk #agile -4:39 PM Sep 19th, 2011 ErikaLAndersen A3: If lots of work already completed, more psych/financially difficult to make changes based on cust feedback#prodmgmttalk -4:40 PM Sep 19th, 2011 saeedwkhan Vaporware is product that is claimed to exist that doesn't really exist. i.e. it's a false statement. #prodmgmttalk -4:40 PM Sep 19th, 2011 ProdMgmtTalk Thanks! RT @saeedwkhan: Vaporware is product that is claimed to exist that doesnt really exist. i.e. its a false statement. #prodmgmttalk -4:41 PM Sep 19th, 2011 johnpeltier @saeedwkhan Perhaps "vaporware" wasn't the right word for the question :) #prodmgmttalk -4:41 PM Sep 19th, 2011 ProdMgmtTalk @rcauvin says to tie all major user stories into 1 end-end epic & demo epic which is incrementally fleshed out #prodmgmttalk -4:42 PM Sep 19th, 2011 ErikaLAndersen Vaporware also good to eliminate distraction. Look/color is sexy, while user flow's not. #prodmgmttalk -4:42 PM Sep 19th, 2011 Brioneja @saeedwkhan I think there is another difference. Vaporware is not even an ongoing project. #prodmgmttalk - 4:42 PM Sep 19th, 2011 Brioneja @saeedwkhan Prototypes/Mock ups of an approved and ongoing project I do not consider "vaporware" #prodmgmttalk -4:42 PM Sep 19th, 2011 ErikaLAndersen Should we use "prototype" instead? RT@saeedwkhan: Vaporware is product that is claimed to exist that doesnt really #prodmgmttalk -4:42 PM Sep 19th, 2011 _______________________________________________________________________________________________ Sponsor us http://bit.ly/gF0Tt3 and visit our sponsor below! 8 BlogTalkRadio http://bit.ly/phTOWh
- 9. Transcript from Sept 19, 2011: Managing Backlog During Initial Development in B2B ISVs Global Product Management Talk w/ John Peltier, Agile Product Manager Subscribe: http://bit.ly/ouZN8J FB: http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Listen to speaker & co-hosts! http://www.blogtalkradio.com/prodmgmttalk liz_blink @saeedwkhan must be mine that need a lot of love! Or the combo of no PO that increases the need. #prodmgmttalk -4:43 PM Sep 19th, 2011 saeedwkhan @Brioneja True. It's a question of intent IMHO. If the intent is to deceive, it's definitely vaporware. #prodmgmttalk -4:43 PM Sep 19th, 2011 johnpeltier @ErikaLAndersen @saeedwkhan Yes, that's a better word. #prodmgmttalk -4:43 PM Sep 19th, 2011 johnpeltier Agreed RT @Brioneja: @saeedwkhan Prototypes/Mock ups of an approved and ongoing project I do not consider "vaporware" #prodmgmttalk -4:43 PM Sep 19th, 2011 johnpeltier People, focus! Get over that word! :) #prodmgmttalk -4:44 PM Sep 19th, 2011 rcauvin RT @johnpeltier: People, focus! Get over that word! :)#prodmgmttalk -4:44 PM Sep 19th, 2011 ProdMgmtTalk Q4 How can product managers balance ambiguity of frequent customer input w/stable product vision and meeting tight deadlines? #prodmgmttalk -4:44 PM Sep 19th, 2011 saeedwkhan @liz_blink Mature teams know how to communicate effectively. Immature ones need constant feeding. :- )#prodmgmttalk. -4:44 PM Sep 19th, 2011 Artifacture Finally found time to join #prodmgmttalk Hi @johnpeltier -4:45 PM Sep 19th, 2011 liz_blink Agree.@Brioneja: @ProdMgmtTalk I would think that the right role depends on the type of project and the level of uncertainty #prodmgmttalk" -4:45 PM Sep 19th, 2011 Brioneja @ProdMgmtTalk One approach is to talk to the customer's customers and to other suppliers to the industry #prodmgmttalk -4:45 PM Sep 19th, 2011 jbrett RT @saeedwkhan: @liz_blink Mature teams know how to communicate effectively. Immature ones need constant feeding. :-) #prodmgmttalk. -4:46 PM Sep 19th, 2011 ProdMgmtTalk Welcome @artivacture ! Today’s questions:http://t.co/6kT1a47K We're at bottom #4 #prodmgmttalk - 4:46 PM Sep 19th, 2011 ErikaLAndersen A5: Are customers commenting/designing specific elements, or whether product meets goals/ needs? #prodmgmttalk -4:46 PM Sep 19th, 2011 johnpeltier @liz_blink @Brioneja @ProdMgmtTalk "Level of uncertainty" is an important element. #prodmgmttalk - 4:46 PM Sep 19th, 2011 liz_blink They will love it when I call them immature :-) "@saeedwkhan: @liz_blink Immature ones need constant feeding #prodmgmttalk." -4:46 PM Sep 19th, 2011 Brioneja @ProdMgmtTalk The more you move downstream on the value chain, the more "stable" the signal/ noise ratio #prodmgmttalk -4:46 PM Sep 19th, 2011 ErikaLAndersen Not new question; just a clarification#prodmgmttalk -4:47 PM Sep 19th, 2011 _______________________________________________________________________________________________ Sponsor us http://bit.ly/gF0Tt3 and visit our sponsor below! 9 BlogTalkRadio http://bit.ly/phTOWh
- 10. Transcript from Sept 19, 2011: Managing Backlog During Initial Development in B2B ISVs Global Product Management Talk w/ John Peltier, Agile Product Manager Subscribe: http://bit.ly/ouZN8J FB: http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Listen to speaker & co-hosts! http://www.blogtalkradio.com/prodmgmttalk rcauvin A4: to address the challenges of ambiguous customer input, ask "why" & "what problem does it solve". #prodmgmt #prodmgmttalk #agile -4:47 PM Sep 19th, 2011 Brioneja @johnpeltier @liz_blink @ProdMgmtTalk I am a proponent of classifying projects by level of uncertainty. Need dif mgmt approach #prodmgmttalk -4:47 PM Sep 19th, 2011 saeedwkhan A4 That's why #prodmgmt is tough. Need 2 B a good info aggregator & make decisions based on clear goals for product/bizness #prodmgmttalk -4:48 PM Sep 19th, 2011 ProdMgmtTalk @ErikaLAndersen @johnpeltier says "they would comment on both, but most importantly problem being solved"#prodmgmttalk -4:48 PM Sep 19th, 2011 johnpeltier @ErikaLAndersen They'd comment on both, I'm assuming, but what's important is whether root problems are being addressed #prodmgmttalk -4:48 PM Sep 19th, 2011 rcauvin A4: Focus customer input on the problems they face; group problems & customers into segments. #prodmgmt #prodmgmttalk -4:48 PM Sep 19th, 2011 rcauvin A4: Choose your problem and customer segments on which to focus. #prodmgmt #prodmgmttalk -4:49 PM Sep 19th, 2011 rcauvin A4: Grouping ultimately coalesces around a chosen position. #prodmgmt #prodmgmttalk -4:50 PM Sep 19th, 2011 johnpeltier @rcauvin For rev1 of a product, aim at a small number of segments #prodmgmttalk -4:50 PM Sep 19th, 2011 ErikaLAndersen @johnpeltier @ErikaLAndersen Focus on needs? PM can aggregatre/filter customer comments - not respond to each #prodmgmttalk -4:50 PM Sep 19th, 2011 Brioneja @rcauvin The Kano model is a somewhat rigorous way to do that http://t.co/zR3O4MMQ #prodmgmttalk - 4:51 PM Sep 19th, 2011 saeedwkhan @rcauvin "Nail it, then Scale it" is my motto on this topic. start small & focused, get it right, then expand #prodmgmttalk -4:51 PM Sep 19th, 2011 ProdMgmtTalk @cindyfsolomon asked @rcauvin about what tool he used to identify grouping of data - he created visual diagram of grouping #prodmgmttalk -4:51 PM Sep 19th, 2011 johnpeltier RT @saeedwkhan: "Nail it, then Scale it" is my motto on this topic. start small & focused, get it right, then expand#prodmgmttalk -4:52 PM Sep 19th, 2011 ErikaLAndersen RT @saeedwkhan: @rcauvin "Nail it, then Scale it" is my motto on this topic. start small & focused, get it right, then expand #prodmgmttalk -4:52 PM Sep 19th, 2011 ProdMgmtTalk @rcauvin says always want to focus on 1 segment: intersection of people w/problems youre addressing is main segment... #prodmgmttalk -4:53 PM Sep 19th, 2011 _______________________________________________________________________________________________ Sponsor us http://bit.ly/gF0Tt3 and visit our sponsor below! 10 BlogTalkRadio http://bit.ly/phTOWh
- 11. Transcript from Sept 19, 2011: Managing Backlog During Initial Development in B2B ISVs Global Product Management Talk w/ John Peltier, Agile Product Manager Subscribe: http://bit.ly/ouZN8J FB: http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Listen to speaker & co-hosts! http://www.blogtalkradio.com/prodmgmttalk Artifacture Communication & facilitation are key. Try to steer strategic at begin of process edging toward details at end @ErikaLAndersen #prodmgmttalk -4:54 PM Sep 19th, 2011 ProdMgmtTalk @rcauvin asking @johnpeltier - w/input from customers 1. want to filter it betw inside & outside 2. root of real cust problem #prodmgmttalk -4:55 PM Sep 19th, 2011 johnpeltier Root cause analysis is the answer to the old Bud Dry ad: "Why ask why?" #prodmgmttalk -4:56 PM Sep 19th, 2011 rcauvin RT @Artifacture: Communication & facilitation are key. Try to steer strategic at begin of process edging toward details at end #prodmgmttalk -4:56 PM Sep 19th, 2011 johnpeltier RT @ProdMgmtTalk: @rcauvin says always focus on 1 segment: intersection of people w/ problems youre addressing= main segment... #prodmgmttalk -4:56 PM Sep 19th, 2011 ProdMgmtTalk Our speaker will continue discussing, so bring it on! Time for the "beer" statement.... #prodmgmttalk - 4:57 PM Sep 19th, 2011 johnpeltier @Artifacture Hello! Glad you joined us! #prodmgmttalk-4:57 PM Sep 19th, 2011 ProdMgmtTalk Join us next week: Sept 26: Everything you need to know about Web Privacy, but were afraid to ask w/ @ShaunDakin #prodmgmttalk -4:58 PM Sep 19th, 2011 ErikaLAndersen I think "Beer!" is more from @gander2112. Australia, too. But definitely @gander2112. #prodmgmttalk -4:58 PM Sep 19th, 2011 ProdMgmtTalk Please blog about your insights to today's talk to be reposted http://t.co/89nt0ATG PCamp Radio http://t.co/8Cioislo #prodmgmttalk -4:59 PM Sep 19th, 2011 ProdMgmtTalk Like us on facebook http://t.co/qVF86JIc Follow us on LinkedIn http://t.co/78wulBDs Join http://t.co/2SwZRb9y #prodmgmttalk -4:59 PM Sep 19th, 2011 ProdMgmtTalk Thank you @johnpeltier for speaking and @rcauvinfor co-hosting today! Everyone's participation appreciated! #prodmgmttalk -4:59 PM Sep 19th, 2011 johnpeltier @ErikaLAndersen @gander2112 I'm from New Orleans, so I will refrain from going any further than that. :) #prodmgmttalk -5:00 PM Sep 19th, 2011 ProdMgmtTalk I'm sorry whoever else called in - I don't get a "ring" Please tweet that you called on! #prodmgmttalk - 5:00 PM Sep 19th, 2011 saeedwkhan Heading out. Thanks for the informative hour - which always seems like 1/2 hour for some reason. #prodmgmttalk -5:01 PM Sep 19th, 2011 ProdMgmtTalk Unedited transcript available soon at http://t.co/EQPOKLkb scroll to bottom & read up #prodmgmttalk - 5:01 PM Sep 19th, 2011 _______________________________________________________________________________________________ Sponsor us http://bit.ly/gF0Tt3 and visit our sponsor below! 11 BlogTalkRadio http://bit.ly/phTOWh
- 12. Transcript from Sept 19, 2011: Managing Backlog During Initial Development in B2B ISVs Global Product Management Talk w/ John Peltier, Agile Product Manager Subscribe: http://bit.ly/ouZN8J FB: http://on.fb.me/ncKUD8 Site: http://bit.ly/dESAcb Listen to speaker & co-hosts! http://www.blogtalkradio.com/prodmgmttalk johnpeltier Are there other points of view or questions, now that we're at the end of the hour? #prodmgmttalk -5:01 PM Sep 19th, 2011 johnpeltier @saeedwkhan Thanks for joining us, Saeed! #prodmgmttalk -5:02 PM Sep 19th, 2011 rcauvin RT @johnpeltier: @saeedwkhan Thanks for joining us, Saeed! #prodmgmttalk -5:02 PM Sep 19th, 2011 johnpeltier Discussing ProductCamp on our Skype call now.#pcamp @pcampatl @pcaustin #prodmgmttalk -5:05 PM Sep 19th, 2011 johnpeltier ProductCamp organizers group on LinkedIn: http://ow.ly/6yWiI #prodmgmttalk -5:07 PM Sep 19th, 2011 cindyfsolomon Thank you @johnpeltier for speaking and@rcauvin for co-hosting today! Everyone's participation appreciated! #prodmgmttalk -5:08 PM Sep 19th, 2011 cindyfsolomon RT @johnpeltier: ProductCamp organizers group on LinkedIn: http://ow.ly/6yWiI #prodmgmttalk -5:08 PM Sep 19th, 2011 johnpeltier Thanks @rcauvin and @cindyfsolomon for your time and help! #prodmgmttalk -5:08 PM Sep 19th, 2011 agilescout RT @johnpeltier: Discussing ProductCamp on our Skype call now. #pcamp @pcampatl @PCAustin #prodmgmttalk // i want to listen! -5:10 PM Sep 19th, 2011 Brioneja @johnpeltier @rcauvin @cindyfsolomon great to join you on #prodmgmttalk -5:12 PM Sep 19th, 2011 cindyfsolomon RT @ProdMgmtTalk: Like us on facebook http://t.co/qVF86JIc Follow us on LinkedIn http://t.co/78wulBDs Join http://t.co/2SwZRb9y #prodmgmttalk -5:12 PM Sep 19th, 2011 cindyfsolomon RT @ProdMgmtTalk: Join us next week: Sept 26: Everything you need to know about Web Privacy, but were afraid to ask w/ @ShaunDakin #prodmgmttalk -5:12 PM Sep 19th, 2011 cindyfsolomon RT @saeedwkhan: @liz_blink Mature teams know how to communicate effectively. Immature ones need constant feeding. :-) #prodmgmttalk. -5:12 PM Sep 19th, 2011 cindyfsolomon @Brioneja @johnpeltier @rcauvin Thanks for your participation despite some technical glitches!#prodmgmttalk -5:13 PM Sep 19th, 2011 cindyfsolomon @Brioneja Thanks for calling in! note for nextweek: ask callers to tweet that they're calling in - there's no beep! #prodmgmttalk -5:16 PM Sep 19th, 2011 ProdMgmtTalk Todays #prodmgmttalk stats: 210 tweets generatd 223,214 imprssions, reaching audience of 22,677follwrs@johnpeltier @rcauvin @cindyfsolomon -5:20 PM Sep 19th, 2011 _______________________________________________________________________________________________ Sponsor us http://bit.ly/gF0Tt3 and visit our sponsor below! 12 BlogTalkRadio http://bit.ly/phTOWh