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GUERILLA OPTIMIZATION
         YOU ARE THE REVOLUTION




  BY MATTHEW NIEDERBERGER (@MATTHEWNL)
                      image: http://www.flickr.com/photos/thechef2020/4318554501/
gue·ril·la
          [from Spanish, diminutive of guerra war]




A member of an irregular, usually
indigenous military or paramilitary unit
operating in small bands in occupied
territory to harass and undermine the
enemy, as by surprise raids.




                                        image: http://www.flickr.com/photos/fijneman/2971210465/
OPTIMIZATION FAILS
WHEN YOU SURRENDER




          image: http://www.flickr.com/photos/portobeseno/2673925463/
“GUERILLA USABILITY IS ABOUT DEFEATING
THE OLD SCHOOL WAY OF THINKING IN A
SMART AND RESOURCEFUL MANNER.”
                          ~ MATTHEW NIEDERBERGER
“THE ONLY WAY TO SUPPORT A REVOLUTION
IS TO MAKE YOUR OWN.”
                                           ~ ABBIE HOFFMAN




                     image: http://www.flickr.com/photos/ibailemon/2870137723/
GUERILLA TACTICS


•   OPERATE IN SMALL TEAMS
•   REMAIN MOBILE
•   TAKE ADVANTAGE OF TERRAIN
•   MAINTAIN LOCAL SUPPORT
•   USE SMALL SUPPLIES OF ARMS
INSURGENT TRANSLATOR

        GUERILLANEES



              Keep your teams small, but skilled
              Be flexible with regards to projects and planning
              Make the most use of your unique knowledge
              Colleagues’ support matters more than management
              Get skilled in and make use of remote usability testing tools
                                                                              ✔
ONE MAN ARMY



         I AM NOT AFRAID OF YOU
            CORPORATE TYPES
BOOTCAMP



      IT’S TIME FOR A NEW REGIME
TIME TO GO TO BATTLE




           image: http://www.flickr.com/photos/olivierblaise/5522607861/
THE CRAZYEGG CONFLICT

PRE STRIKE CHECKLIST
- 1X CRAZYEGG ACCOUNT (WEAPON)
- 1X CMS AGENT (LOCAL SUPPORT)


CONFLICT BUDGET
- CRAZYEGG $9
- CHOCOLATES $3 (BRIBE FOR CMS AGENT)
THE CRAZYEGG CONFLICT

GATHER INTELLIGENCE
- SELECT AREA OF OPERATIONS



AREA 1 -> HOMEPAGE
AREA 2 -> LAST MINUTE PAGE
HOMEPAGE   HOMEPAGE
HOMEPAGE   HOMEPAGE   LAST MINUTES
HOMEPAGE      HOMEPAGE   LAST MINUTES


 PRODUCT

DESTINATION

   DATE




DEPARTURE


SEARCH TYPE


FREE SEARCH
THE CRAZYEGG CONFLICT

PLAN COUP D’ETAT
- REDESIGN STRUCTURE
BEHAVIORAL REDESIGN
      610 PIXELS

         VS

      280 PIXELS




              SAVED SPACE = ±54%
THE CRAZYEGG CONFLICT



     VIC ORY
“WHEN DICTATORSHIP IS A FACT,
REVOLUTION BECOMES A RIGHT.” ~ VICTOR HUGO




                         image: http://www.flickr.com/photos/nicoletbn/2877878649/
“THE MASSES ARE THE DECISIVE
ELEMENT, THEY ARE THE ROCK ON
WHICH THE FINAL VICTORY OF THE
REVOLUTION WILL BE BUILT.” ~ ROSA LUXEMBURG
REGROUP & REARM
                    UIT
               RECR
             &




        image: http://www.flickr.com/photos/olivierblaise/5523862218/
THE PANEL PROTOCOL

PRE STRIKE CHECKLIST
- 1X KISSINSIGHTS ACCOUNT (WEAPON)
- 1X WUFOO ACCOUNT (WEAPON)
- 1X MAILCHIMP ACCOUNT (WEAPON)
- 1X CMS AGENT (LOCAL SUPPORT)

CONFLICT BUDGET
- CRAZYEGG $9 (FRIENDLY CAPITALISTS)
- WUFOO FREE
- MAILCHIMP FREE
- GRANDE LATTE $4 (BRIBE FOR CMS AGENT)
THE PANEL PROTOCOL

GATHER INTELLIGENCE
- SELECT AREA OF OPERATIONS
- SELECT VISITOR SEGMENTS
- SETUP INTEGRATION
OPERATION KISS
SETUP SURVEY



DEFINE A QUESTION


DELETE ALL BUT 1 ANSWER
OPERATION KISS
CONFIGURE SURVEY




INVITE ALL VISITORS


REDIRECT TO SURVEY*



SINGLE CLICK CALL-TO-ACTION
OPERATION KISS
ALWAYS PREVIEW
OPERATION WUFOO
SETUP SURVEY



DEFINE SEGMENTS
OPERATION MONKEY
INTEGRATE FORCES
OPERATION MONKEY
MATCH DATA
OPERATION MONKEY
THE PANEL PROTOCOL
          P AR T I I
PRE STRIKE CHECKLIST
- THE PANEL PROTOCOL (WEAPON)
- 1X USABILLA ACCOUNT (WEAPON)



CONFLICT BUDGET
- THE PANEL PROTOCOL $13
- USABILLA FREE OR $49
THE PANEL PROTOCOL
           P AR T I I
PLAN OF ATTACK




                             HIPPO
         SALES
        PERSON




                 MARKETEER
THE PANEL PROTOCOL
         P AR T I I
JOINT STRIKE


TEST & RECRUIT SIMULTANEOUSLY
THE PANEL PROTOCOL




   THE ONE MAN VICTORY
FUNDING THE FIGHT

IT STARTS WITH YOU
- USE FREE OR CHEAP TOOLS
- PAY UPFRONT, AMAZE YOUR BOSS
- NO RESPECT? MAYBE FIND A BOSS WHO DOES
START YOUR BATTLE




THE SMELL OF VICTORY
- TRUST IN YOUR CAPABILITIES
- FIND COLLABORATORS
- OLD PROCESSES WERE MADE TO BE BROKEN
- YOU ARE THE FRONTLINE IN UCD
                       image: http://www.flickr.com/photos/olivierblaise/5523260813/
GRACIAS




@MATTHEWNL




       image: http://www.flickr.com/photos/olivierblaise/5523260813/

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Guerilla Optimization Tactics

  • 1. GUERILLA OPTIMIZATION YOU ARE THE REVOLUTION BY MATTHEW NIEDERBERGER (@MATTHEWNL) image: http://www.flickr.com/photos/thechef2020/4318554501/
  • 2. gue·ril·la [from Spanish, diminutive of guerra war] A member of an irregular, usually indigenous military or paramilitary unit operating in small bands in occupied territory to harass and undermine the enemy, as by surprise raids. image: http://www.flickr.com/photos/fijneman/2971210465/
  • 3. OPTIMIZATION FAILS WHEN YOU SURRENDER image: http://www.flickr.com/photos/portobeseno/2673925463/
  • 4. “GUERILLA USABILITY IS ABOUT DEFEATING THE OLD SCHOOL WAY OF THINKING IN A SMART AND RESOURCEFUL MANNER.” ~ MATTHEW NIEDERBERGER
  • 5. “THE ONLY WAY TO SUPPORT A REVOLUTION IS TO MAKE YOUR OWN.” ~ ABBIE HOFFMAN image: http://www.flickr.com/photos/ibailemon/2870137723/
  • 6. GUERILLA TACTICS • OPERATE IN SMALL TEAMS • REMAIN MOBILE • TAKE ADVANTAGE OF TERRAIN • MAINTAIN LOCAL SUPPORT • USE SMALL SUPPLIES OF ARMS
  • 7. INSURGENT TRANSLATOR GUERILLANEES Keep your teams small, but skilled Be flexible with regards to projects and planning Make the most use of your unique knowledge Colleagues’ support matters more than management Get skilled in and make use of remote usability testing tools ✔
  • 8. ONE MAN ARMY I AM NOT AFRAID OF YOU CORPORATE TYPES
  • 9. BOOTCAMP IT’S TIME FOR A NEW REGIME
  • 10. TIME TO GO TO BATTLE image: http://www.flickr.com/photos/olivierblaise/5522607861/
  • 11. THE CRAZYEGG CONFLICT PRE STRIKE CHECKLIST - 1X CRAZYEGG ACCOUNT (WEAPON) - 1X CMS AGENT (LOCAL SUPPORT) CONFLICT BUDGET - CRAZYEGG $9 - CHOCOLATES $3 (BRIBE FOR CMS AGENT)
  • 12. THE CRAZYEGG CONFLICT GATHER INTELLIGENCE - SELECT AREA OF OPERATIONS AREA 1 -> HOMEPAGE AREA 2 -> LAST MINUTE PAGE
  • 13. HOMEPAGE HOMEPAGE
  • 14. HOMEPAGE HOMEPAGE LAST MINUTES
  • 15. HOMEPAGE HOMEPAGE LAST MINUTES PRODUCT DESTINATION DATE DEPARTURE SEARCH TYPE FREE SEARCH
  • 16. THE CRAZYEGG CONFLICT PLAN COUP D’ETAT - REDESIGN STRUCTURE
  • 17. BEHAVIORAL REDESIGN 610 PIXELS VS 280 PIXELS SAVED SPACE = ±54%
  • 19. “WHEN DICTATORSHIP IS A FACT, REVOLUTION BECOMES A RIGHT.” ~ VICTOR HUGO image: http://www.flickr.com/photos/nicoletbn/2877878649/
  • 20. “THE MASSES ARE THE DECISIVE ELEMENT, THEY ARE THE ROCK ON WHICH THE FINAL VICTORY OF THE REVOLUTION WILL BE BUILT.” ~ ROSA LUXEMBURG
  • 21. REGROUP & REARM UIT RECR & image: http://www.flickr.com/photos/olivierblaise/5523862218/
  • 22. THE PANEL PROTOCOL PRE STRIKE CHECKLIST - 1X KISSINSIGHTS ACCOUNT (WEAPON) - 1X WUFOO ACCOUNT (WEAPON) - 1X MAILCHIMP ACCOUNT (WEAPON) - 1X CMS AGENT (LOCAL SUPPORT) CONFLICT BUDGET - CRAZYEGG $9 (FRIENDLY CAPITALISTS) - WUFOO FREE - MAILCHIMP FREE - GRANDE LATTE $4 (BRIBE FOR CMS AGENT)
  • 23. THE PANEL PROTOCOL GATHER INTELLIGENCE - SELECT AREA OF OPERATIONS - SELECT VISITOR SEGMENTS - SETUP INTEGRATION
  • 24. OPERATION KISS SETUP SURVEY DEFINE A QUESTION DELETE ALL BUT 1 ANSWER
  • 25. OPERATION KISS CONFIGURE SURVEY INVITE ALL VISITORS REDIRECT TO SURVEY* SINGLE CLICK CALL-TO-ACTION
  • 31. THE PANEL PROTOCOL P AR T I I PRE STRIKE CHECKLIST - THE PANEL PROTOCOL (WEAPON) - 1X USABILLA ACCOUNT (WEAPON) CONFLICT BUDGET - THE PANEL PROTOCOL $13 - USABILLA FREE OR $49
  • 32. THE PANEL PROTOCOL P AR T I I PLAN OF ATTACK HIPPO SALES PERSON MARKETEER
  • 33. THE PANEL PROTOCOL P AR T I I JOINT STRIKE TEST & RECRUIT SIMULTANEOUSLY
  • 34. THE PANEL PROTOCOL THE ONE MAN VICTORY
  • 35. FUNDING THE FIGHT IT STARTS WITH YOU - USE FREE OR CHEAP TOOLS - PAY UPFRONT, AMAZE YOUR BOSS - NO RESPECT? MAYBE FIND A BOSS WHO DOES
  • 36. START YOUR BATTLE THE SMELL OF VICTORY - TRUST IN YOUR CAPABILITIES - FIND COLLABORATORS - OLD PROCESSES WERE MADE TO BE BROKEN - YOU ARE THE FRONTLINE IN UCD image: http://www.flickr.com/photos/olivierblaise/5523260813/
  • 37. GRACIAS @MATTHEWNL image: http://www.flickr.com/photos/olivierblaise/5523260813/