NELA 2011 Trends in Tech for Reference
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This document summarizes a presentation about trends in technology for reference services. It discusses using social media like Facebook for outreach and promoting reference services. It also describes different technologies for providing reference assistance remotely, including screen sharing, screencasting, and web conferencing tools. Barriers to virtual reference are noted, such as the difficulty of the reference interview and technical problems. The presentation provides examples of free and flexible technologies that can help reference librarians do their jobs remotely.
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NELA 2011 Trends in Tech for Reference
- 1. Trends in Technology for ReferenceAndy BurkhardtMichele McCaffreyHeidi SteinerNew England Library Association Annual ConferenceBurlington, Vermont • October 3, 2011http://slidesha.re/pWSMqE
- 2. Technology for reference outreach
- 6. Social Media for OutreachUse it for engagementYou don’t need to reach everyoneNo two library communities are the same
- 11. People ask us reference questions
- 12. People don’t ask US reference questions…
- 13. (but we answer them anyway)
- 14. They recognize we’re a place to get help with research
- 15. They say nice things about us
- 16. Things to remember Tailor it to your communityExperiment/FailFocus on engagement not growth
- 17. Technology for reference administration
- 30. Technology for PROVIDING reference
- 31. The seemingly countless technologies available can help us do our jobs better and improve service to our patrons.
- 32. Get ready….
- 33. Barriers Reference interview is labor intensive. Does it even happen??
- 34. Technical problems are magnified and more difficult to diagnose.
- 35. Instructions take longer to explain in text.
- 36. No body language or facial expressions.
- 37. Flexible and free technologiesScreencasting
- 38. Screen sharing
- 39. Web conferencingOn-the-fly Screencasting
- 43. Screen sharing
- 45. Presenter
- 46. Viewer
- 52. Mikogo
- 53. Screen Sharing Nested Into Other ServicesHangoutswww.skype.comhttp://plus.google.com
- 54. One-on-OneResearch Consultations with Web Conferencing
- 59. Image CreditsAll Creative Commons Licensed Content from flickr Reference is Cool by kevinyezbickhttp://www.flickr.com/photos/kevinyezbick/75358097/
- 60. Although you’re far… by ~Aphrodite http://www.flickr.com/photos/aphrodite/66231929/
- 61. Best Buy Express by gsbrown99 http://www.flickr.com/photos/gsbrown99/4682107263/
- 62. FacebookMeh Button by toodlepiphttp://www.flickr.com/photos/toodlepip/6167461342/- UVM’s Ask Campaign Photos by Daisy Benson http://www.flickr.com/photos/uvmlibraries/DiMenna-Nyselius Library- Fairfield University Like the Library Facebook Contest Winner https://www.facebook.com/photo.php?fbid=10150581547370711&set=a.10150581545070711.674273.48826180710&type=1&theater
- 63. 52:Numbers:13 by patersorhttp://www.flickr.com/photos/patersor/3683012034/
- 64. Fast Hands by laffy4k http://www.flickr.com/photos/laffy4k/441037582/
- 65. Zoom by bcymethttp://www.flickr.com/photos/bcymet/3716590450/
- 66. FLY AWAY! By gerrit’s in motion http://www.flickr.com/photos/gerritwenz/2354238376/
- 67. Blockade by edler_dhttp://www.flickr.com/photos/dan_e/324180649/
- 68. Frustration by Sharon Pak http://www.flickr.com/photos/sh4r0nn/5172868828/- Flexible Water Tap by Simon Bierwaldhttp://www.flickr.com/photos/indeed/2422651765/- flying by { pranav } http://www.flickr.com/photos/neychurluvr/3469129491/ Mirrors by urimalhttp://www.flickr.com/photos/malurisho/2924173228/
- 69. Doing research by Viewoftheworldhttp://www.flickr.com/photos/view/142745616/
- 70. 3D Character and Question Mark by 姒儿喵喵 http://www.flickr.com/photos/crystaljingsr/3914729343/
- 71. thank you by jen collins http://www.flickr.com/photos/jenosaur/4051305996/Questions?
- 72. Heidi SteinerDistance Learning LibrarianNorwich University802.485.2171hsteiner@norwich.edu@heidisteinerMichele McCaffreyReference & Instruction LibrarianSt. Michael’s College802.654.2411mmccaffrey@smcvt.eduAndy BurkhardtEmerging Technologies LibrarianChamplain College802.383.6697aburkhardt@champlain.edu@vonburkhardthttp://andyburkhardt.com/