Why Traditional Intranets Fail Today's Knowledge Workers
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With the current pace of change, organizations will have to be prepared for the unexpected. They will have to provide flexible access to people and information resources to serve unanticipated information needs whenever and wherever they occur. However, traditional intranets fail today's knowledge workers in this respect.
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Why Traditional Intranets Fail Today's Knowledge Workers
- 1. Why traditional intranets fail today’s knowledge workers Oscar Berg Future Office Evangelist Tieto
- 2. Expertise in how to leverage mobile, social and collaboration technology to improve collaboration and information worker productivity. Twitter: oscarberg www.thecontenteconomy.com
- 3. ”The future is here – it is just not evenly distributed” William Gibson 3
- 4. ”Why are we so powerful as consumers but so lame as employees?” Geoffrey Moore, TCG Advisors
- 5. Knowledge work is becoming increasingly important (strategic) Structure-based work Knowledge-based work Processes, routines, Research, problem-solving, controls, manuals… innovation…
- 6. Constant change is the new normal Yesterday Now Pace of change Predictable & stable Unpredictable & dynamic business environment business environment Allowed for long term Need to be planning prepared for change Based on illustration by Dennis Bottjer, www.DennisBottjer.com
- 7. A day in the life of a knowledge worker What is happening? When should I contribute? How to collaborate? Where do i find…? How can I influence? Who knows what? How to share?
- 8. To what degree do our intranets help us answer such questions? Square Wheels: http://www.squarewheels.com/mainpage/swsmain.html
- 9. Traditional intranets focus on serving the most common and predictable needs High What’s our travel policy? Usage rate How do I perform this activity? Cost to serve Low Content serving information needs
- 10. There is danger in serving only the needs which we can see.
- 11. Social media and consumer IT have made the cost to serve collapse High Usage rate Low Content serving information needs
- 12. Collectively we can now serve many of our unanticipated and less common needs High Usage rate User-generated content Who knows the What are NPV function you working in Excel? on? Cost to serve Low Information
- 13. So what then about information overload?
- 14. “It's not information overload. It's filter failure.” Clay Shirky Illustration from The Economist
- 15. #fail Trying to ”solve” information overload by cutting supply instead of improving filters è Important information needs cannot be served
- 16. “Throughout the primate world, social networks provide a fast conduit for innovation and information- sharing that help the group as a whole to adapt to its environment.” - Alex Wright, author of “Glut”
- 17. Value creation Goal Act High visibility Coordinate Form team Contribute Low visibility Build trust and engagement Connect and relate Serendipity Find & discover people Share what you know, have and think Make yourself visible and participate Purpose, values, self-awareness and motivation
- 18. #fail Not understanding or supporting the social activities that enable collaboration è collaboration does not happen naturally across boundaries
- 19. “A well-functioning organization is a well- functioning social network” - Greg Satell (@digitaltonto) Find and connect with Rapidly distribute people across ideas, experiences boundaries and knowledge Become aware Tap into the of what others knowledge of your are doing informal network
- 20. Our interactions make relevant content surface Like Share Discuss Stuff Information abundance
- 21. Our social networks become our filters Shared interests Shared stuff Filter Feed Social network
- 22. We need to go from personal productivity to networked collaboration Business value Transform Networked collaboration More adaptable and innovative enterprises Enterprise Grow collaboration Faster enterprises Team collaboration Run Faster teams Personal productivity Walk Faster employees Maturity
- 24. ”94% of the problem are caused by the system and 6% by the individual” (Demings 94/6 rule) 6% 94 % Where do you think we need to focus our change efforts?
- 25. Image credits http://www.sxc.hu/browse.phtml?f=download&id=1171398 http://www.flickr.com/photos/zachklein/54389823/sizes/o/in/photostream/ http://en.wikipedia.org/wiki/File:aWilliam_Gibson_by_FredArmitage.jpg http://www.enriquemartinezlozano.com/images/iceberg2.jpg http://www.flickr.com/photos/pinksherbet/3524897367/sizes/l/in/photostream/ http://www.squarewheels.com/mainpage/swsmain.html http://www.flickr.com/photos/64184605@N00/2713094290/sizes/l/in/photostream/ © 2012 Tieto Corporation