2. EUROPEAN CAV & VAIO FORUM
THANK YOU!! That worked!!
Provide a Self-Service area with
The only thing now is to try to moderation and escalation process for
get the Apoint software to 1st level support
work, have downloaded the
latest updates from the Sony site
but there’s a problem with the Call avoidance for CIC
installer, says it can't access the
dll file
Hi skimpey, Allow end-users to help end-users
The original drivers package
contains a ‘Camera’ folder’.
Within that you will find a sub-
Provide Sony News and
folder VGP-VCC6; these are the Technical/Corporate announcements
Sony Visual Communication
Camera drivers.
Link to other Sister Company Forums
Thanks for your help, like PSE, PlayStation and Sony Ericsson
yep found them and
it’s worked. Once
again thank you!
3. WHAT DO WE OFFER? (MORE THAN JUST CARROTS)
Monthly local training sessions
And participation to local tradeshows, dealer
events, etc
Monthly on-line catch up sessions with European
Management
Bi-annual Super User Conference
Somewhere in European City for a week (2 days
training, 1 day marketing and strategy, 1 day fun); all
expenses paid
New products
Super Users supplied with product on strategic
product launches, e.g. Sony Tablet
4. AGENDA
Next Super User Conference:
Tuesday Wednesday Thursday Saturday Milan March 2012
Friday 2nd
28th 29th 1st 3rd
55 participants:
AM: Fly-in
AM: Technical training
PISE AM: Service and
Super Users
Support
Marketing Europe
IS Europe
Winter theme Team
Building
AM/PM: Fly-Out
Forum Managers
Technical trainers
PM: Technical training
VAIO,Tablet, & Reader
PM: Technical training
Walkman, HV, TV, SEN
PM: Forum &
Community MKTG
update
Sony Ericsson Forum
5. THE CHALLENGES
East to West
» Everyone is different
» Lots of personalities
» Can’t expect same commitment from everyone
How to quantify VALUE and EFFORT
» Link into Super User behaviour report
» How do they act on other platforms
(Facebook, twitter, etc)
Build local relationship between forum Manager
and SU vs European relationship
» They think European relationship will get them
more
6. TIPS TO SUCCESS
1. We are working with humans
2. Clearly explain your goals to
your Super Users
3. Put your top management in
front of them
Editor's Notes
Headline > Attempt to keep the title to ONE LINE ONLY – so creative titling may be requiredSlide Summary Statement > a soundbite that people could read an immediately understand what the slide is referring to, and what is expected of them as reviewers/audience – keep this to ONE LINE ONLYPrimary bullet > DO NOT allow this bullet to go beyond one line – creative abbreviating is required. Remember slides are an aid memoire for you as a presenter, and an attractive Segway into your discussion, not a document that needs to be read by the audience – hand outs can be prepared if takeaway data is necessary for the audience to understand more.Spaces between bullets > To space out the distance between primary bullets – add a carriage return AFTER a sub-bullet. Where no sub-bullet is required, a carriage return after the primary bullet will suffice.Picture > A nice to have as it breaks up the monotony of text only – it can be relevant, humorous or emotive.For any of the elements above – please feel free to ask me to help out (images and look/feel) Paul Tucker